Can't fault the product, that's why I have six of them. But the delivery time could be slightly better, small complaint, but I think all complaints are relevant. As an example, i received a motorcycle... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I bought an impact wrench from kielder 5 years ago. After 5 years of abuse it stopped working, after a courteous phone they arranged to collect it for service. Literally recieved a band new tool back... See more
Company replied
I have been using the Cordless Kielder products in the workshop for a few years now. These tools are very user friendly, not too big yet very powerful. When the 15% discount promotion email arrived,... See more
Company replied
If your looking for quality items from hand tools to cordless power tools then kielder is your best option for fair priced items of top quality that will give you years of good service. I have sta... See more
Company replied
Company details
Written by the company
Kielder: Cordless Power Tools & Equipment, inspired by the demands of motorsport! The origins of our products are simple; developed from the hands-on knowledge that you only get in the workshop, garage or service park, rather than a boardroom! Just like you we want well-specified, reliable tools that feel good and get the job done - whatever the task in hand.
Contact info
Unit C2, Beighton Link, Old Colliery Way, S20 1DJ, Sheffield, United Kingdom
- 0114 242 3794
- tools@kielder.co
- kielder.co
4.8
Excellent
440 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid
Im a mechanic I bought the 700nm 1/2 inch impact gun 2 years ago bearings failed after 2 weeks sent back under warranty they repaired it and sent back it's never had 700nm we tested it on torqued bolts at around 400 that it couldn't shift I have 3/8 air guns with more guts 7 months later it started playing up again it gets used daily in tight spaces so the body and rubber moldings get scratched and lumps taken out I sent it for repair again under the 3 year warranty the told me I had dropped it as the rubber bumpers on the back were chipped and scratched ( it's never been dropped ) they charged me for repair and new shell bearings started being noisey again a week later have persevered with it for months as really can't be bothered sending it back to be charged for a repair on a gun that isn't upto the job would seriously advise any professionals or anyone buying it use daily to avoid spend your money elsewhere milwaukee or makita
October 24, 2024
Unprompted review
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Ordering easy product arrived in good…
Ordering easy product arrived in good condition and on time excellent service
October 17, 2024
Reply from Kielder
Thank you for your order and review. We really appreciate it and hope you enjoy the product.
Reply from Kielder
Thank you for your order and review, we really appreciate it. Pleased you like the hat too!
Reply from Kielder
Great to hear. Thank you for your order and for taking the time to review Kielder, much appreciated.
Grinder isn't good
Bought the grinder kit. It just don't work well. I have a few keilder tool and this is the worst one of them. Start cutting/sanding it stops. Couldn't find customer support
October 21, 2024
Unprompted review
Reply from Kielder
Hi Jamie, sorry to hear this - sounds like there could be an issue with the grinder, as this is not normal. Our customer services can help you. Please call 0114 242 3794 or email tools@kielder.co and we will resolve this for you.
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Fantastic product and quick dispatch
October 13, 2024
Reply from Kielder
Great to hear and thank you for your order and for taking the time to review Kielder, much appreciated.
Very fast delivery.
Very fast delivery only snag was I had to contact them to get an invoice.
October 6, 2024
Reply from Kielder
Thank you for your review and order. We stopped sending invoices a while ago for web orders, as most customers were ok with the order details provided from the website. Appreciate your comments though and we will review it if we get more feedback of this nature.
Kielder Torch
Really good quality and light is very strong. Recommend it 10/10
October 9, 2024
Unprompted review
Reply from Kielder
Great to hear and thanks for taking the time to review Kielder, we really appreciate it. Hope you enjoy using the work light.
Reply from Kielder
Thank you for your review and order. We really appreciate you taking the time to review Kielder.
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Easy to order online
September 15, 2024
Reply from Kielder
Thank you for taking the time to review Kielder, we really appreciate it.
Great company
Great company, easy to order from and very quick delivery. Great item.
September 19, 2024
Reply from Kielder
Great to hear and thank you for taking the time to review Kielder, we really appreciate it.
Fast delivery but poor communication…
Fast delivery but poor communication item was left out in the rain behind a bush whilst order tracking showed it hadn't been dispatched....
September 19, 2024
Reply from Kielder
Thank you for taking the time to review Kielder, it is very much appreciated. We acknowledge the feedback regarding the communication and delivery of your item and we will escalate this to the delivery company. Hope you enjoy the product.
Easy and straightforward to deal with…
Easy and straightforward to deal with as always
September 14, 2024
Reply from Kielder
Thank you for taking the time to review Kielder, we really appreciate it.
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Reply from Kielder
Great to hear and thank you for taking the time to review Kielder, we really appreciate it.
Great tools that have a very good warranty and repair service
Very good website . Great tools that do as is stated, with a great warranty and repair service
September 1, 2024
Reply from Kielder
Fantastic to hear this and thank you for taking the time to review Kielder, we really appreciate it.
Reply from Kielder
Thank you for your order and for taking the time to review Kielder. We hope you enjoy using the drill.
Good Customer Service
Good Customer Service! Helpful and very responsive to my query's via email :)
August 14, 2024
Reply from Kielder
That's great to hear and we really appreciate you taking the time to review Kielder.
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Mid range impact
Mid range impact
Great piece of kit
I need a high torque 1/2 inch but I don't know how buying direct from kielder is more expensive than SGS when it should be cheaper????
July 24, 2024
Unprompted review
Reply from Kielder
Thank you for taking the time to review Kielder, we really appreciate it. We're pleased you like the Impact Wrench too and hope you enjoy using it.
We don't undercut our dealers and distributors on pricing, so although you can buy direct from Kielder, we most likely won't be the cheapest. The retailers that sell and promote Kielder products sometimes have offers running and our main responsibility is to support the dealer to be able to do this.
Reply from Kielder
Thank you for taking the time to review Kielder, much appreciated.
Easy to order and radt delivery no…
Easy to order and radt delivery no problem from start to finish
July 6, 2024
Reply from Kielder
Thank you for your order and review, much appreciated.
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