Kier Group plc Reviews 

My Wife and I visited the new Kier development at Godrevy Parc in Hayle and were particularly interested in one of the new bungalows. However the Kier representative based in the Showroom, although a nice person - was extremely unhelpful/disorganised and was unable to answer simple queries which left us feeling dissapointed. However despite this setback we decided we particularly liked one of the bungalows so much we arranged to put our house on the market as a first step. We live a great distance from Hayle so it was difficult visiting the site, however we visited a second time and arranged for an actual site visit of the plot we were interested in, prior to this we had requested answers to several queries we had - none of them were answered! - a promise to get back to us never materialised! Despite this we continued placing our house on the market and advised the showroom representative of this.

In March March we made contact and advised the rep that we would be down the following week and would like a second site visit to check the plot we were interested in - as as we had a couple of queries - this was met with various excuses as to why we couldn’t and, when pressed how important it was to us, she replied very negatively “well you’ve seen it once and nothing has changed, so what’s the point”! Again when reiterating the importance to us, the rep eventually agreed to check to see if it could be arranged and call me back on in a couple of days before having to attend a course - but no call back was received!

Speaking to some of the residents in the new developement, they commented how dizzy and unhelpful the Kier representative is.

In contrast, the staff in other new development showrooms we’ve visited have always been extremely helpful and knowledgeable, but this Showroom rep is sadly lacking in customer service mainly it appears through a lack of knowledge and poor organisation. This lack of information and cooperation has now deteriorated so bad that we’ve decided not to proceed any further with this particular development.

Kier’s Customer Service is very sadly lacking at this development. Staffing of your their Showroom should be carried out by knowledgeable, cooperative and above all, organised staff, however this is clearly not the case at Hayle.

As a very serious potential buyer I find this extremely frustrating and disappointing from such a large development company.

So frustrated by the whole experience i decided to lodge a complaint to Kier Head Office, an email was sent two weeks ago - but guess what, No Response!

What an atrocious way for such a large Company to behave, in my opinion they treat customers with utter contempt!

Kier is a major contractor in the social housing sector, but it seems like it is one of the worst. They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. In all honesty a company like this should not exist at all. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up.

Seems so similar to other people's reviews. Nobody turns up when supposed to..when they do no one knows what to do or been told anything. They then don't have any tools so can't even do the work when they arrive.

Told no contractors. Work on weekends despite husband and I working weekdays and having already taken numerous time off ...then a phone call a while later, managed to sort it

Customer service is horrendous no one replies to any emails. So unhelpful and stressful with our new build.

Had mould in two rooms from rendering which was poorly constructed. Took over a year to sort this all out.

Such a huge huge shame. But appears to be a common pattern with the company

Worst experience I have ever encountered constantly rescheduling work. No customer service will be surprised if Keir will have any contacts in years to come if they don't start managing their staff better

Wish I could give less than 1 star. Appalling customer service. Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. STAY AWAY from this developer. Unfortunately now getting legal advice to sort it.

as useful as a chocolate ash tray only interested in money not the customer and rips off tenants and housing associations a national disgrace

Terrible company, horrible people They don't bother ever getting back to you on anything, their subcontractors are rude and aggressive. The office staff are incompetent and dishonest, the contract workmanship is absolutely minimal and no one takes any responsibility for anything; the owners of this awful group should be ashamed of themselves.

Update to my review of 15th August.
------------------------------------------------

A guy eventually arrived on the 15th, but had been given the wrong information by his office. As a result, he didn't have any materials with him, or know what he was supposed to be doing.

Another chap arrived a couple of hours later to measure up and assess the job... for the third time.

Another appointment was made for yesterday.
Nobody showed.

I rang Kier and they said they had no information at all about the job.
The person on the phone said they'd speak to a supervisor and get back to me by the end of the day.

They didn't, so I phoned again.
They promised someone would phone me this morning.
They haven't.

They've now missed 5 appointments, sent three people out to measure and "assess", yet still continue to deny any knowledge of the job when I contact them.

Terrible customer service. I’ve had two separate major issues with my property since moving in and Kier’s representatives have tried their utmost to avoid taking any accountability for both of them. It’s nothing but hassle and stress getting them to do anything and I very much wish i’d purchased from a different house builder who values their customers. The service I’ve received from Kier has left a very bad taste in my mouth!

Have now been waiting a year for a kitchen unit door to be replaced which had been damaged before handover. Nobody seems able to locate any of the three that have supposedly arrived! After build clean was very poor.
Other snags were corrected, but not without reminders.
Don't complete your sale until the property is properly finished.

I reviewed your insurers Cunningham Lindsey. Look at it !!