Kikilighting Reviews 

607
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers had a great experience with this company. Customers truly love the products, noting that the lamps look beautiful, fit well in their rooms, and provide a warm, cozy atmosphere. Consumers frequently mention that customer support is extremely helpful, friendly, and quick to resolve any questions or concerns. Some reviewers were not happy with delivery delays and long waiting times for their packages to arrive. Shoppers also mentioned receiving unexpected items, missing parts, or products that did not match the website descriptions. However, a few people felt that communication was lacking when problems arose with their orders.

What people talk about most

Product

Customers had positive experiences with product, noting that the items look stunning and match website... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on the products vary greatly. Many customers... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being quick to... See more

Delivery service

Reviewers share mixed feedback about the delivery service. Many customers praise the exceptionally fast... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly regarding the process. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased three glass pendant lights and three glass ceiling lights. Kikilighting offers beautiful lighting, with a lot of different colours at very attractive prices. Their after-sales service is... See more

Rated 5 out of 5 stars

Kikilighting offers superb lamps at affordable prices. The service is great. They respect the timing. They respond quickly and take care of their customers. The packages are perfectly protected for tr... See more

Rated 5 out of 5 stars

We bought 5 pendant lights on kikilighting and we contacted the company by email to make some modification to our oder. Their reply was fast and the lamps we receive are of good quality, not damaged b... See more

Rated 5 out of 5 stars

Received the lamps on the shorter end of the expected delivery spectrum, great to have them in house so fast. When opening the box was pleasantly surprised, very good impression of the quality, strong... See more


4.0

Great

TrustScore 4 out of 5

607 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(607)

154 reviews in the last 12 months

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Rated 5 out of 5 stars

I strongly recommend Kikilightning for…

I strongly recommend Kikilightning for the quality and diversity of its lamps but especially for the quality of its customer service. I am very thankful and I have a strong recognition for Akasha’s reactivity, professionalism, dedication, implication and kindness.
I ordered a big quantity of lamps to be shipped to Argentina, a very complicated country for imports. Akasha found all the necessary solutions to overcome all the obstacles and enable me to receive all the lamps I ordered in perfect condition. It was a long and challenging process but Akasha gave me full support until I received all my order

March 14, 2023
Rated 5 out of 5 stars

Nice contact and a great product!

Nice contact and a great product!
The lamp looks just like the original and the quality is very good. We can not hang them yet, but I am very excited already.
I had some questions about the cord and shipment and was answered everytime within 24 hrs. Thank you Halsey!

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Everything good

The lamp is exactly how it looks on the pictures. I love it, make my room so much more modern! It was really easy to stay in contact with the company, because I had a question before I order the lamp. Can really recommand the shop!!

January 11, 2023
Unprompted review
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Rated 5 out of 5 stars

All good!

Great product, nice communication, reliable delivery, thanks a lot!

December 29, 2022
Kikilighting logo

Reply from Kikilighting

Thank you for your order, we can give you a special discount if you order again

Dear customer, we are about to usher in the Spring Festival holiday in China, if there is a delay in our reply, sorry for the inconvenience, we will reply you in a week, thank you.

Rated 5 out of 5 stars

good experience

Good and quick communication and support for various questions from delivery status to components of the lamp. The lamp was very well packaged and looks great. Would recommend!

December 10, 2022
Unprompted review
Rated 5 out of 5 stars

Vertigo lamps and excelent customer support

In November, I ordered 2 Vertigo lamps (80cm and 120m) from KikiLighting. Since it was my first international purchase online, I was very afraid that it would not go well. Fortunately, KikiLighting is a very serious and reliable site. Although the lamps were sold out, the customer support provided by AKASHA was excellent and the lamps arrived before Christmas as I had requested. AKASHA was indefatigable dealing with my buyer anxiety, she responded to all my emails very quickly. If you are thinking of buying lamps, I strongly advise you to do so from KikiLighting!
Vertigo lamps came very well packaged, came with all the necessary parts (some even in duplicate) and were very easy to install.
I am very satisfied and will recommend this company to all my friends and family!

December 23, 2022
Unprompted review
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Rated 5 out of 5 stars

Lamp is great

The Lamp is really great. The customer service was always very fast, helpful and friendly. We would definitely order at Kikilighting again.

December 8, 2022
Rated 5 out of 5 stars

We bought 2 lights

We bought 2 lights, they emailed us mentioning that they hadn't enough product on eu warehouse so they refund us the shipping value. It took a bit more to received the order once it came from China but they where always chatting with us and updating
Really good product and help

November 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Perfect Taccia lamp

I ordered a taccia lamp and it's exact as the original, looks awesome on my living room. I received my order in a few days as mentioned on the website, and it came super well packaged and with light. Any question I got they replied quick to my emails. I'm really happy with Kikilighting it's my second purchase from them.

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

Good customer service

As the lamp arrived, I realized, that it is not the original lamp by Artemide. Kiki lightning is selling copies for a lower price. As I wanted to have the original lamp, they found a very generous solution to reimburse me. Customer service was helpful, reliable and very friendly.

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

positive experience

I am totally happy with the lamp.
Even if the lamp is a reproduction - it is of great quality and looks like an original one.
The customer service is really good - very fast and very friendly. I raised a question re delivery and got an answer the next day.
I can recommend kiki-lighting.

December 14, 2022
Unprompted review

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