I started using the shampoo and conditioner 8 weeks ago. It's incredible! I have thick hair, but it was shedding constantly and I was picking many hairs off my clothes every 10 minutes. By week 4 th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
Company was very responsive to my concerns. I was allergic to an ingredient in the prevention serum and asked them whether I could return it. They very kindly said I could keep it and gift it friends... See more
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Customer service is a refreshing experience with Kilgour MD. I was able to cancel my subscription with ease, no guilt or pressure. The shampoo/conditioner simply dried my scalp & hair too much, I had... See more
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Company details
- #29 of 55 best companies in Hair Product Store
- #58 of 80 best companies in Beauty Product Supplier
- #24 of 36 best companies in Beauty Supply Store
- #15 of 19 best companies in Cosmetic Products Manufacturer
- #40 of 60 best companies in Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.1
Great
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately I still have not received…
Unfortunately I still have not received my KilgourMD product. My complaint is that the delivery service that is used may not be the best choice.
July 2, 2026
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear you haven't yet received your order and understand how frustrating that must be. Based on the tracking information, the carrier made multiple delivery attempts but was unable to complete the delivery. We'd be happy to help get this resolved as quickly as possible. Please reach out to our Customer Service team with your order details so we can review the shipment, work with the carrier if needed, and help ensure you receive your order. We appreciate your patience and the opportunity to assist.
Reply from KilgourMD
Thank you for your kind words! We're thrilled to hear you had an excellent experience with our customer service team. Providing responsive, friendly, and helpful support is a top priority for us, and we're grateful you took the time to share your feedback. Thank you for choosing KilgourMD!
Refund request
I purchased Kilgour products ~3 weeks ago and began using it right away. Unfortunately for me, I have very sensitive skin and the product did irritate my skin. Upon notifying customer service, my subscription was canceled, no questions asked. I also requested a refund for the product and was immediately approved for a full refund- again, no questions asked. This was very much appreciated! The response from customer service occurred within 24hrs of my reaching out to them. Thank you!
June 29, 2026
Reply from KilgourMD
Thank you for taking the time to share your experience. While we're sorry to hear that our products weren't the right fit for your sensitive skin, we're pleased our Customer Service team was able to assist you promptly and make the process as smooth as possible. Providing responsive, hassle-free support is important to us, and we're glad we could help. We truly appreciate your feedback and thank you for giving KilgourMD a try. We wish you all the best in finding a solution that works well for you.
The product has worked great for me
The product has worked great for me , I so appreciate it and , always when I contact the company no issues , they are helpful and polite.
January 25, 2026
Reply from KilgourMD
Thank you for your wonderful review! We're delighted to hear that our products have worked well for you and that you've consistently had positive experiences with our team. Providing effective solutions along with friendly, helpful customer service is what we strive for every day. We truly appreciate your support and thank you for choosing KilgourMD!
Finally
Finally, a product that does what it claims. You will feel the difference from the first wash. I am a subscriber for life.
June 30, 2026
Unprompted review
Reply from KilgourMD
Thank you for your amazing feedback! We're thrilled to hear that you're loving your experience with KilgourMD and that you noticed a difference from the very first wash.
Knowing that our products have earned your trust and that you've become a subscriber for life means the world to us. Our team is passionate about creating products that deliver real results, and it's incredibly rewarding to hear that they've made such a positive impact.
Thank you for being a valued member of the KilgourMD community and for taking the time to share your experience. We truly appreciate your support! 💙
My concern was handled with kindness…
My concern was handled with kindness and respect! Bravo KilgourMD!
June 30, 2026
Reply from KilgourMD
Thank you for your wonderful feedback! We're delighted to hear that your concerns were handled with kindness and respect.
Providing compassionate, attentive, and personalized customer service is at the heart of what we do, and it's incredibly rewarding to know that your experience reflected those values.
Thank you for your kind words and for choosing KilgourMD. We truly appreciate your support—Bravo to customers like you, too! 💙
Reply from KilgourMD
Thank you for your kind words! We're thrilled to hear that you had a great experience with both our products and our customer service team.
Providing high-quality products alongside responsive, friendly support is our top priority, and it's wonderful to know we met your expectations.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
Just an email to go over how and when…
Just an email to go over how and when to properly use. Question were addressed. Thanks
June 30, 2026
Reply from KilgourMD
Thank you for your feedback! We're glad to hear that our customer care team was able to answer your questions and provide clear guidance on how and when to properly use the products.
We appreciate you taking the time to share your experience and for choosing KilgourMD! 💙
Total scam
Total scam! I bought a 6 month supply to ensure I had enough time to see results. Unfortunately this was not any better than other products I have used. They do offer a 90 day trial guarantee. I did not ask for a refund since I wanted to give the product the full 6 months with hair shedding and hair growth cycles. To my surprise, I received another 6 month supply! As soon as I received it, I did not open it but reached out to the company for return instructions. Shockingly they said they would not accept the return! $500 wasted. Their return policy on these bundles are not clear and the rep even admitted this! I will be writing a formal complaint to the consumer protection agencies. I anticipate a class action lawsuit coming for their deceptive practices.
June 29, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it is to invest time and money into a product and not achieve the results you were hoping for. We also recognize your concerns regarding the subscription shipment and the clarity of our policies.
Our 90-Day Money-Back Guarantee is designed to allow customers to evaluate the Prevention Scalp Serum and Treatment Scalp Serum after consistent use, and subscription orders placed after the initial trial period are not covered under that guarantee. We appreciate your feedback regarding how this information is communicated and will continue working to make our policies as clear as possible.
Thank you for taking the time to share your experience. Feedback like yours helps us improve both our communication and the overall customer experience.
Didn't work for me
Didn't work for me, but customer service was polite and quick to respond.
June 29, 2026
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the product didn't deliver the results you were hoping for, we appreciate you giving KilgourMD a try.
We're especially grateful for your kind words about our customer care team. Providing prompt, courteous, and helpful support is something we take great pride in, and we're glad to hear that your experience reflected that commitment.
Thank you for taking the time to share your honest feedback. We truly appreciate it and wish you all the best on your hair wellness journey. 💙
Quick customer service
Easy to contact customer service to defer shipment with email response to verify length of deferment.
June 16, 2026
Reply from KilgourMD
Thank you for your kind feedback! We're delighted to hear that you found it easy to contact our customer service team and that your shipment deferment was handled quickly and efficiently.
We strive to make managing subscriptions as simple and convenient as possible, and we're glad that the email confirmation gave you confidence that your request had been completed exactly as expected.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
The KilgourMd is the best
The KilgourMd is the best. They took care of my concern like it was their number one task at hand. I was so surprised to find out the level of professionalism and customer service they provided. Go KilgourMd. 🙏🏻🙏🏻🙏🏻🙏🏻
June 21, 2026
Reply from KilgourMD
Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to address your concerns with the care and attention you deserved.
Providing professional, responsive, and personalized customer service is at the heart of what we do, so it's incredibly rewarding to know that our team exceeded your expectations. Your kind words mean so much to us and will be shared with our customer care team.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
I’ve recently had major hair shedding
I’ve recently had major hair shedding, and I purchased the 3 month bundle for $400.00 After speaking with my Dermatologist & hematologist, they said that this product wouldn’t work for my diagnosis and symptoms. I tried to return the product( never opened the packaging) and I was told that there are no refunds. I would never recommend a product with this type of customer service, and I would highly recommend that you purchase any type of hair regrowth products from a company that has a better policy.
June 27, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear about the health challenges you've been experiencing and understand how frustrating this situation has been. KilgourMD offers a 90-Day Money-Back Guarantee for eligible purchases, and we'd like the opportunity to review your order to ensure it was handled in accordance with our policy. If you haven't already, please reach out to our Customer Service team directly so we can look into your specific situation and discuss any options that may be available. We appreciate you taking the time to share your experience and wish you all the best with your treatment and recovery.
Much to my surprise
Much to my surprise, these serums work. It takes 2-3 months , but definitely work.
June 18, 2026
Reply from KilgourMD
Thank you for sharing your experience! We're delighted to hear you've seen positive results. Hair growth is a gradual process, so you're absolutely right that it often takes 2–3 months of consistent use before noticeable improvements become visible. We appreciate you taking the time to share your journey and thank you for choosing KilgourMD. Wishing you continued success with your hair restoration!
Reply from KilgourMD
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with our customer service team. Providing exceptional support is just as important to us as delivering effective products, and your recommendation truly means a lot. Thank you for choosing KilgourMD!
This is the first time I have had a…
This is the first time I have had a company stand behind d their refund policy and I appreciate it!
June 19, 2026
Reply from KilgourMD
Thank you for taking the time to share your experience. We're so pleased we were able to resolve this for you and honor our refund policy. Providing fair, transparent customer service is important to us, and we're grateful for the opportunity to make things right. We truly appreciate your trust in KilgourMD and thank you for your support!
Customer service did an excellent job…
Customer service did an excellent job honoring their money back guarantee. I would have preferred the product work for me but when I didn’t see any new growth after 3 months, I emailed customer service (expecting to get the runaround) and they responded quickly and graciously and refunded my money. I’m very impressed! You never know with money back guarantees but this one is legitimate.
June 25, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry that the products didn't deliver the results you were hoping for, we're delighted to hear that your experience with our customer care team left such a positive impression.
We believe our 90-Day Money-Back Guarantee should provide customers with confidence in trying our products, and we're pleased to know that your refund was processed quickly, graciously, and without hassle. Providing responsive, compassionate support is something we take great pride in.
Thank you for recognizing our commitment to standing behind our guarantee and for taking the time to share your experience. We truly appreciate your feedback and wish you all the best on your hair wellness journey. 💙
I am so frustrated with this company
I am so frustrated with this company. They asked me for a review 2 days after I received it. Then again 5 days later. Then again 9 days later. Every time I explained to them that this product takes months to see results, so it would be false statements to give it a great review so early. But here I am prompted again and all I can say is that I can't really trust the positive reviews here unless they say they've used the products for a few months. 5 star reviews for using the product for a couple days is no indicator as to whether this product works or is just a scam.
June 14, 2026
Reply from KilgourMD
Thank you for taking the time to share your feedback. We're sorry to hear that the timing and frequency of our review requests caused frustration.
The review invitations you received were generated through an automated system following your interaction with our customer care team and were intended to gather feedback about your customer service experience, not the effectiveness of the product. We completely understand your point that hair growth products require time to properly evaluate. In fact, we generally recommend 90–120 days of consistent use before assessing results, as meaningful changes take time and individual experiences vary.
We appreciate you bringing this to our attention and will review our automated review process to help ensure it's clear what feedback is being requested and that the timing provides the best possible customer experience.
Thank you again for your honest feedback. Your input helps us continue to improve, and we truly appreciate you taking the time to share your perspective.
Great Customer Service!
I had a problem with leakage in my order - one of the bottles of serum was not tightly closed and nearly all the serum of one bottle spilled out into the package. Switzerl was great - knowledgeable and helpful! He asked excellent questions to determine the problem and authorized a replacement to be sent to me. Excellent customer service! Thanks Switzerl and KilgourMD!! Highly recommend!
June 25, 2026
Reply from KilgourMD
Thank you for sharing your experience! We're sorry that one of your serum bottles arrived leaking, but we're so glad our team was able to make things right quickly.
We're especially pleased to hear that Switzerl provided knowledgeable, thoughtful service and took the time to understand the issue before arranging a replacement. We'll be sure to share your kind words with him—they'll mean a great deal.
Thank you for your recommendation and for taking the time to recognize our customer care team. We truly appreciate your support and are grateful to have you as part of the KilgourMD community! 💙
Customer service basically lied to me
Customer service made an inaccurate statement last Jan that the Prevention Serum had been reformulated due to customer complaints that it was staining silver hair, as it had done to mine. So I continued my subscription. That was not the case. Still staining. Tried to return unopened bottles. They declined a refund. Tried to exchange for Treatment Serum. They said no. Very disappointed as I would have simply cancelled my subscription in January.
June 25, 2026
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that you remain disappointed with your experience.
We understand your concerns regarding the discoloration you experienced while using the Prevention Scalp Serum. While this can occasionally occur in customers with very light, gray, or silver hair due to the Vitamin C in the formula, we recognize how frustrating that can be.
We also understand your concerns regarding the information you received during your January conversation with our customer care team. We will review that interaction to ensure the information provided was accurate and communicated clearly.
We appreciate that you continued using KilgourMD over the following months and are sorry that the product ultimately did not meet your expectations. Thank you for taking the time to share your experience, as feedback like yours helps us continue to improve our products and customer experience.
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