Customer service is excellent. Product is working - I can no longer see a wide part and the hair at my crown is also less thin and easily seen through. It has taken longer than the marketing materials... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started using the shampoo and conditioner 8 weeks ago. It's incredible! I have thick hair, but it was shedding constantly and I was picking many hairs off my clothes every 10 minutes. By week 4 th... See more
Company replied
Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
Company was very responsive to my concerns. I was allergic to an ingredient in the prevention serum and asked them whether I could return it. They very kindly said I could keep it and gift it friends... See more
Company replied
Company details
- #29 of 55 best companies in Hair Product Store
- #58 of 82 best companies in Beauty Product Supplier
- #23 of 38 best companies in Beauty Supply Store
- #15 of 19 best companies in Cosmetic Products Manufacturer
- #39 of 61 best companies in Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.1
Great
555 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Quick customer service
Easy to contact customer service to defer shipment with email response to verify length of deferment.
June 16, 2026
Reply from KilgourMD
Thank you for your kind feedback! We're delighted to hear that you found it easy to contact our customer service team and that your shipment deferment was handled quickly and efficiently.
We strive to make managing subscriptions as simple and convenient as possible, and we're glad that the email confirmation gave you confidence that your request had been completed exactly as expected.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
The KilgourMd is the best
The KilgourMd is the best. They took care of my concern like it was their number one task at hand. I was so surprised to find out the level of professionalism and customer service they provided. Go KilgourMd. 🙏🏻🙏🏻🙏🏻🙏🏻
June 21, 2026
Reply from KilgourMD
Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to address your concerns with the care and attention you deserved.
Providing professional, responsive, and personalized customer service is at the heart of what we do, so it's incredibly rewarding to know that our team exceeded your expectations. Your kind words mean so much to us and will be shared with our customer care team.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
I’ve recently had major hair shedding
I’ve recently had major hair shedding, and I purchased the 3 month bundle for $400.00 After speaking with my Dermatologist & hematologist, they said that this product wouldn’t work for my diagnosis and symptoms. I tried to return the product( never opened the packaging) and I was told that there are no refunds. I would never recommend a product with this type of customer service, and I would highly recommend that you purchase any type of hair regrowth products from a company that has a better policy.
June 27, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear about the health challenges you've been experiencing and understand how frustrating this situation has been. KilgourMD offers a 90-Day Money-Back Guarantee for eligible purchases, and we'd like the opportunity to review your order to ensure it was handled in accordance with our policy. If you haven't already, please reach out to our Customer Service team directly so we can look into your specific situation and discuss any options that may be available. We appreciate you taking the time to share your experience and wish you all the best with your treatment and recovery.
Much to my surprise
Much to my surprise, these serums work. It takes 2-3 months , but definitely work.
June 18, 2026
Reply from KilgourMD
Thank you for sharing your experience! We're delighted to hear you've seen positive results. Hair growth is a gradual process, so you're absolutely right that it often takes 2–3 months of consistent use before noticeable improvements become visible. We appreciate you taking the time to share your journey and thank you for choosing KilgourMD. Wishing you continued success with your hair restoration!
Reply from KilgourMD
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with our customer service team. Providing exceptional support is just as important to us as delivering effective products, and your recommendation truly means a lot. Thank you for choosing KilgourMD!
This is the first time I have had a…
This is the first time I have had a company stand behind d their refund policy and I appreciate it!
June 19, 2026
Reply from KilgourMD
Thank you for taking the time to share your experience. We're so pleased we were able to resolve this for you and honor our refund policy. Providing fair, transparent customer service is important to us, and we're grateful for the opportunity to make things right. We truly appreciate your trust in KilgourMD and thank you for your support!
Customer service did an excellent job…
Customer service did an excellent job honoring their money back guarantee. I would have preferred the product work for me but when I didn’t see any new growth after 3 months, I emailed customer service (expecting to get the runaround) and they responded quickly and graciously and refunded my money. I’m very impressed! You never know with money back guarantees but this one is legitimate.
June 25, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry that the products didn't deliver the results you were hoping for, we're delighted to hear that your experience with our customer care team left such a positive impression.
We believe our 90-Day Money-Back Guarantee should provide customers with confidence in trying our products, and we're pleased to know that your refund was processed quickly, graciously, and without hassle. Providing responsive, compassionate support is something we take great pride in.
Thank you for recognizing our commitment to standing behind our guarantee and for taking the time to share your experience. We truly appreciate your feedback and wish you all the best on your hair wellness journey. 💙
I am so frustrated with this company
I am so frustrated with this company. They asked me for a review 2 days after I received it. Then again 5 days later. Then again 9 days later. Every time I explained to them that this product takes months to see results, so it would be false statements to give it a great review so early. But here I am prompted again and all I can say is that I can't really trust the positive reviews here unless they say they've used the products for a few months. 5 star reviews for using the product for a couple days is no indicator as to whether this product works or is just a scam.
June 14, 2026
Reply from KilgourMD
Thank you for taking the time to share your feedback. We're sorry to hear that the timing and frequency of our review requests caused frustration.
The review invitations you received were generated through an automated system following your interaction with our customer care team and were intended to gather feedback about your customer service experience, not the effectiveness of the product. We completely understand your point that hair growth products require time to properly evaluate. In fact, we generally recommend 90–120 days of consistent use before assessing results, as meaningful changes take time and individual experiences vary.
We appreciate you bringing this to our attention and will review our automated review process to help ensure it's clear what feedback is being requested and that the timing provides the best possible customer experience.
Thank you again for your honest feedback. Your input helps us continue to improve, and we truly appreciate you taking the time to share your perspective.
Great Customer Service!
I had a problem with leakage in my order - one of the bottles of serum was not tightly closed and nearly all the serum of one bottle spilled out into the package. Switzerl was great - knowledgeable and helpful! He asked excellent questions to determine the problem and authorized a replacement to be sent to me. Excellent customer service! Thanks Switzerl and KilgourMD!! Highly recommend!
June 25, 2026
Reply from KilgourMD
Thank you for sharing your experience! We're sorry that one of your serum bottles arrived leaking, but we're so glad our team was able to make things right quickly.
We're especially pleased to hear that Switzerl provided knowledgeable, thoughtful service and took the time to understand the issue before arranging a replacement. We'll be sure to share your kind words with him—they'll mean a great deal.
Thank you for your recommendation and for taking the time to recognize our customer care team. We truly appreciate your support and are grateful to have you as part of the KilgourMD community! 💙
Customer service basically lied to me
Customer service made an inaccurate statement last Jan that the Prevention Serum had been reformulated due to customer complaints that it was staining silver hair, as it had done to mine. So I continued my subscription. That was not the case. Still staining. Tried to return unopened bottles. They declined a refund. Tried to exchange for Treatment Serum. They said no. Very disappointed as I would have simply cancelled my subscription in January.
June 25, 2026
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that you remain disappointed with your experience.
We understand your concerns regarding the discoloration you experienced while using the Prevention Scalp Serum. While this can occasionally occur in customers with very light, gray, or silver hair due to the Vitamin C in the formula, we recognize how frustrating that can be.
We also understand your concerns regarding the information you received during your January conversation with our customer care team. We will review that interaction to ensure the information provided was accurate and communicated clearly.
We appreciate that you continued using KilgourMD over the following months and are sorry that the product ultimately did not meet your expectations. Thank you for taking the time to share your experience, as feedback like yours helps us continue to improve our products and customer experience.
Reply from KilgourMD
Thank you for your kind words! We're delighted to hear that our team was kind and accommodating throughout your experience.
Providing compassionate, responsive, and personalized support is at the heart of what we do, and it's wonderful to know that our customer care team made a positive impression.
Thank you for taking the time to share your feedback and for choosing KilgourMD. We truly appreciate your support! 💙
Quick response
Quick response. Friendly and professional company rep showing respect for their customers. The real deal! Much appreciated!
June 23, 2026
Unprompted review
Reply from KilgourMD
Thank you for your wonderful feedback! We're thrilled to hear that you received a quick response and found our customer service representative to be friendly, professional, and respectful.
Treating every customer with care and providing prompt, helpful support are core values at KilgourMD, so it's incredibly rewarding to know that your experience reflected those principles.
Thank you for your kind words and for taking the time to share your experience. We truly appreciate your support! 💙
O Return Policy…
I called about returning an unopened shipment. The lady was very nice but firmly repeated a No Return Policy.
That’s bad business in today’s world. It’s over $350 dollars on a subscription. That’s ridiculous.
Sorry I never used the first order and am now having to pay for a second.
June 24, 2026
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that your experience with your subscription left you feeling frustrated.
We're glad our customer care representative was able to promptly cancel your subscription during your call. However, we understand your disappointment that the unopened shipment had already been processed and was not eligible for return.
As outlined in our policies, our products are final sale and are not eligible for return simply because they are unopened or no longer needed. Our Prevention Scalp Serum and Treatment Scalp Serum are backed by a 90-Day Money-Back Guarantee, which allows customers to evaluate their results after consistent use during the initial trial period.
We appreciate you taking the time to share your experience. Feedback like yours helps us continue to improve how we communicate our policies and support our customers. We wish you all the best on your hair wellness journey. 💙
The product seems to be helping & the…
The product seems to be helping & the custoner service is A+ (Nordstrom level customer service)
June 24, 2026
Unprompted review
Reply from KilgourMD
Thank you for your wonderful feedback! We're thrilled to hear that you're already seeing positive results with the product and that our customer service earned such high praise.
Being compared to Nordstrom-level customer service is an incredible compliment. We strive to provide every customer with prompt, thoughtful, and personalized support, so it's truly rewarding to know we met your expectations.
Thank you for taking the time to share your experience and for trusting KilgourMD. We truly appreciate your support and look forward to continuing to be part of your hair wellness journey! 💙
Great Customer Service
I like that I continue to receive updates from your company, even though I am unable at this time to afford to purchase. I expressed that in a "reply" a recent email I received and I was very pleased with the response from your customer service rep.
June 24, 2026
Reply from KilgourMD
Thank you for your kind words! We're delighted to hear that you've continued to find value in our communications and that your interaction with our customer service team left a positive impression.
We understand that circumstances can sometimes make it difficult to continue a purchase, and we're grateful that you felt comfortable sharing that with us. Our goal is to support our customers with understanding and respect, regardless of where they are in their journey.
Thank you for recognizing our customer care team and for taking the time to share your experience. We truly appreciate your support and hope to be here for you whenever the time is right. 💙
Best customer service ever!!
I was very impressed with the service I received from KilgoreMD. The product unfortunately didn't agree with my skin but the customer service was amazing. They immediately refunded my money and apologized for how their product made me feel. I wish every company would have this kind of customer service.
June 19, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the product was not the right fit for your skin, we're glad that our customer care team was able to support you through the process.
Customer satisfaction is incredibly important to us, and when a product doesn't work out as hoped, we strive to make the experience as easy and compassionate as possible. We're pleased to hear that your refund was processed promptly and that you felt heard and cared for by our team.
Your kind words mean so much to us. Thank you for recognizing our customer service efforts, and we truly appreciate you giving KilgourMD a try. 💙
I tried this product for several…
I tried this product for several months, and while it worked somewhat, it did not produce the results I was hoping for.
I would not recommend signing up for their subscription because after 90 days from the time you order, not the time you sign up for the subscription, they will not honor any refunds.
So, as a result, I am stuck with $300+ of product that is not effective.
June 23, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that the results did not meet your expectations despite several months of use.
We'd also like to clarify that the 90-Day Money-Back Guarantee applies to the Prevention Scalp Serum and Treatment Scalp Serum and is based on the original purchase date, as outlined in our guarantee terms. The purpose of the guarantee is to allow customers sufficient time to consistently use the products and evaluate their results while remaining within the trial period.
We understand your frustration regarding the timing and appreciate your perspective. Hair growth results can vary significantly from person to person, and while many customers experience improvements within 90–120 days of consistent use, not everyone responds the same way.
Thank you for taking the time to share your experience. Customer feedback is important to us, and we wish you the very best in finding a solution that works for your hair care goals. 💙
Did not work for post-partum hair loss
I purchased this product specifically to help prevent postpartum hair loss. I started using it the day after I gave birth and followed the instructions consistently and religiously for four months.
Unfortunately, the results did not match the claims in my case. Despite using the product exactly as directed, I experienced significant postpartum hair loss. In fact, the amount of hair I lost was the same as, if not more than, what I experienced after the birth of my first child—when I did not use this product at all.
What I find particularly frustrating is that the company’s guarantee is only 90 days. Most women do not experience the peak of postpartum hair shedding until several months after giving birth. By the time my hair loss became apparent and I could evaluate whether the product had actually worked, the guarantee period had already expired. When I contacted customer service, I was essentially told that there was nothing they could do because my 90 days were up.
I understand that no product works for everyone, but I think it is important for prospective customers to know that this product was not effective for me despite strict compliance with the instructions. Based on my experience, it was not the miracle solution that the marketing led me to believe it might be. If you are considering purchasing this product to prevent postpartum hair loss, I would encourage you to keep in mind that results may vary significantly and that the guarantee period may expire before you are able to fully assess whether it worked for you.
January 8, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We're sorry to hear that you did not achieve the results you were hoping for during your postpartum hair loss journey.
Postpartum shedding can be particularly challenging because it is largely driven by hormonal changes and often does not peak until several months after childbirth. We understand your frustration that by the time you were able to fully evaluate your results, you felt the guarantee period no longer aligned with your experience.
While many customers begin to notice improvements within 90–120 days of consistent use, individual results can vary significantly, especially in cases of postpartum hair loss. We appreciate that you used the product diligently and gave it a fair opportunity to work.
Your feedback regarding both the product and the timing of the guarantee is valuable, and we will share it with our team for review. Thank you for taking the time to provide such thoughtful and detailed feedback, and we wish you all the best on your postpartum recovery and hair wellness journey. 💙
Kikgour team was quick and responsive.
Kikgour team was quick and responsive.
They worked with my delima and made it right for me. Thankyou for the good experience
June 19, 2026
Unprompted review
Reply from KilgourMD
Thank you for your kind words! We're so glad to hear that our team was able to work with you, address your concerns, and find a solution that met your needs.
Providing responsive, understanding, and helpful service is something we take great pride in, and it's wonderful to know that your experience reflected that commitment. We truly appreciate you taking the time to share your feedback.
Thank you for choosing KilgourMD, and we're grateful for the opportunity to assist you! 💙
Nice company and product, but no results
The product was nice to use-no obnoxious scent and left my hair fine to style when put on, but....it simply did not work for me. I noticed no difference at all.
June 22, 2026
Reply from KilgourMD
Thank you for sharing your honest feedback. While we're glad to hear that you enjoyed using the product, appreciated the pleasant scent, and found that it didn't leave your hair feeling greasy or difficult to style, we're sorry that you haven't yet seen the results you were hoping for.
It's important to note that hair growth is a gradual process, and most customers typically need 90–120 days of consistent use before meaningful changes in growth, density, or fullness become noticeable. In many cases, early improvements may first appear as reduced shedding or healthier-looking hair before visible regrowth occurs.
We appreciate you giving KilgourMD a try and encourage you to continue following the recommended routine if you're still within the early stages of your journey. Thank you for taking the time to share your experience, and we wish you the very best as you continue working toward your hair care goals. 💙
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