made 3 orders on line and missed off next day on the first one, the second one with next day was at the wrong length and one of the team called me to confirm the length which was appreciated as I hadn... See more
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Product was 1/4“ cold drawn mild steel bar (3 x 2m). Exactly as ordered. Only problem was the packaging, which was in two parts and the courier tried to deliver only the packaging from one half witho... See more
I easily found what I was looking for on the website. The selection of products was good and the pricing very clear. Prices were comparable with alternative suppliers but, having been very happy with... See more
I bought two lengths of galvanised steel channel for use as gate posts. I wanted corrosion protected steel and Kimetals could supply it. Delivery was timely but I could have done with some notice on w... See more
Company details
Contact info
81A Eyre Street, B18 7AD, Birmingham, United Kingdom
- 01213283380
- sales@kimetals.co.uk
- kimetals.co.uk
4.7
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Courier service is poor.
I had a frustrating and disappointing experience with my order. The main issue was the courier service they use, which provides no delivery window—no text, email, or call. They simply leave the package outside, making it vulnerable to theft. Additionally, one section was 30cm too short, yet it was still shipped, and some of the posts arrived bent. I had to push for replacements, which was quite a hassle. Although I eventually received the items I needed, the overall experience was far from smooth.
September 17, 2024
Reply from K I Metals
Dear Valued Customer,
We extend our sincerest apologies for the inconvenience you experienced with your recent order, specifically regarding the missing items. Please understand that the actions of couriers, including the locations where they leave parcels, are beyond our control. Typically, parcels are placed in a safe location when you are not available to receive them. We encourage you to provide any specific delivery instructions during the checkout process to enhance your delivery experience.
Regarding the bent components you mentioned, we have carefully reviewed the images you submitted, which indicated that these items appeared straight. Consequently, we are uncertain about the basis for their characterization as bent. Nevertheless, we took immediate action by sending you replacement bars at no additional cost, and we regret that this issue has contributed to your disappointment as reflected in your feedback.
Should you require further assistance, please do not hesitate to contact our customer service team at sales@kimetals.co.uk or reach us by phone at 01213283380.
Yours sincerely,
K I Metals
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Easy to use site,cut to size and quick…
Easy to use site,cut to size and quick delivery
September 18, 2024
Slow delivery
Slow delivery....took over two weeks to receive goods, when told it would be 2-4 days.
September 20, 2024
Reply from K I Metals
Dear Valued Customer,
We wish to extend our sincerest apologies for the delay in the delivery of your order. Upon careful examination of your order and associated tracking information, we have determined that while your order was dispatched on time, the courier misrouted it, resulting in the delay. Such incidents are uncommon, and we do file complaints with the courier on behalf of our customers. Regrettably, this matter is outside of our control.
Additionally, we were informed of the delay later than anticipated; had we received your notification sooner, we would have taken immediate action to contact the courier. In future instances of delayed orders, we encourage you to reach out to our customer service team via email at sales@kimetals.co.uk or by telephone at 01213283380. We are prepared to assist you by either sending a replacement or following up with the courier for expedited delivery.
Thank you for your understanding.
Sincerely,
K I METALS
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Fast and Exactly as Specified
September 20, 2024
What I ordered at a reasonable price
September 18, 2024
the metal was easy to order on line…
the metal was easy to order on line arrived on time in good condition
August 23, 2024
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Quick efficient service
Quick efficient service, managed a change to my order very well. Would highly recommend this company
August 22, 2024
Quality product
Competitive price. Quality product. Well packaged. Only slight drawback was the courier split the consignment so it arrived over two days.
August 18, 2024
Delivered on time and without a problem
August 23, 2024
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Prompt response
Prompt response, attention to detail, absolute accuracy and reasonable pricing.
August 20, 2024
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Metal arrived quickly and as ordered
Metal arrived very quickly and was well packaged and just what I wanted.
August 20, 2024
Good efficient service
August 18, 2024
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