Kindertons Reviews 

4,336
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, making interactions pleasant and supportive. Many people found the claim process smooth and stress-free, appreciating clear communication and efficient handling of their cases, often including a courtesy car. However, some customers noted difficulties with communication, reporting long hold times, unhelpful staff, or misleading advice. A few others also experienced issues with provided vehicles, such as not receiving a like-for-like replacement or safety concerns, and faced delays in getting their own cars back.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers praising the excellent and efficient support... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, kindness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the efficiency, kindness, and... See more

Claim

Consumers find the claim process to be positive, with many reviewers expressing satisfaction with the... See more

Customer communications

People report ambiguous experiences with contact, with some customers praising helpful communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good communication and customer service throughput this very stressful situation for me. Molly, Joshua & Richard , along with other call handlers put me at ease. Your support has been ex... See more

Company replied

Rated 5 out of 5 stars

My review is based on the assistance of Jody, who has been absolutely brilliant in resolving my claim, which has been going on for 11 months. After speaking to others in the team and not getting anyw... See more

Company replied

Rated 5 out of 5 stars

Kindertons who are currently dealing with my claim have been extremely helpful in answering all my questions and dealing with my claim. They are keeping me updated on what is jappening and putting m... See more

Company replied

Rated 5 out of 5 stars

Highly recommended from a simple phone call to the driver dropping the car off always updating me and extremely professional with kindness and courtesy. We don’t see it much this day’s with pretty... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

With 30 years experience, Kindertons Accident Management is a market-leading service provider of full claims management, insurance and mobility solutions to the UK motor and insurance industry. We are a trusted partner to a wide range of valued customers from insurers, MGAs, high street brokers and other claims management companies to body shops, fleets and automotive dealership sites. Whilst our customer base may be extensive and complex, our proposition is simple: to provide an expert, seamless and efficient service to every customer, every time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(4,336)

377 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The body work on my car was excellent. and…

The work on my car was excellent and the staff was very polite they keep in touch with me to let me know how the work was going. I would definitely recommend them.

July 29, 2026
Unprompted review
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Reply from Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

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Rated 5 out of 5 stars

The speed,prossionalism & continual…

The speed,prossionalism & continual updates throughout the whole process was first class.. excellent service!
Will 100% use these guys again! Thanks.

July 29, 2026
Unprompted review
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Reply from Kindertons

Hi Nick, thank you for taking the time to share your experience with us. We are very happy to hear your feedback.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

Very impressed with kindertons

Very impressed with kindertons. Friendly/helpful/professional people interactions throughout the journey; clear directions at every stage. Loved the SMS updates that answered my questions before I had one!!

July 30, 2026
Unprompted review
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Reply from Kindertons

Hi Deepanjan, thank you for your review on our service. We are really pleased that we have impressed you! thanks for sharing this with us. Kindertons Customer Experience Team.

Rated 5 out of 5 stars

I found them very helpful and easy to…

I found them very helpful and easy to deal with had no problems at all.

July 29, 2026
Unprompted review
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Reply from Kindertons

Hi Christina, thank you very much for taking the time to share your experience of our service. It is brilliant to read that you have been happy and found the process easy. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Peter is an expert

Peter was very efficient at taking down all the details of my claim, and explaining how the process would work.
He gave me confidence to let him and Kindertons take over my claim and Look forward to progress!

July 23, 2026
Unprompted review
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Reply from Kindertons

Hi Philip thank you for your lovely feedback on the service you have had from Peter; we will be sure to share this with him. Thanks again, Kindertons Customer Experience Team.

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Rated 5 out of 5 stars

Very good communication and customer…

Very good communication and customer service throughput this very stressful situation for me. Molly, Joshua & Richard , along with other call handlers put me at ease.

Your support has been excellent and prompt assistance with car hire was fantastic! I was very happy with the car you provided me with too. Your delivery driver was very nice too.

Please continue to do what you do best ! Special thanks to Craig who collected the hired car today ! Very professional!

Highly recommended!!!

July 23, 2026
Unprompted review
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Reply from Kindertons

Thank you Heather for your review on the service you received from Molly, Joshua, Richard, Craig and the rest of our claims team. It is brilliant to read how well they have represented our company, and we will be sure to share this with them. Thanks again, Kindertons Customer Experience Team

Rated 5 out of 5 stars

Good communication

Good communication, had a van available the next day. Not quite the same as mine but near enough.

July 22, 2026
Unprompted review
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Reply from Kindertons

Hi Guy; we really appreciate you taking the time to share your feedback.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

My review is based on the assistance of…Jody Bellairs

My review is based on the assistance of Jody, who has been absolutely brilliant in resolving my claim, which has been going on for 11 months. After speaking to others in the team and not getting anywhere, Jody called me back within hours with answers and moved my case forward; now the settlement is resolved. Highly recommend, and Kinderstons should recognise Jody as an asset to the team. Jody absolutely followed through with everything she advised me she was going to do. So very happy

July 13, 2026
Unprompted review
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Reply from Kindertons

Thank you for sharing the excellent service you received from Jody. We really appreciate your feedback and are very proud of Jody.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

Perfect car

Perfect car, immaculate condition friendly and helpful staff.

July 21, 2026
Unprompted review
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Reply from Kindertons

Thank you for taking the time to share your wonderful review.

Kindertons Customer Experience Team

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Rated 5 out of 5 stars

Special thanks to Kim she has been…

Special thanks to Kim she has been helping me throughout the whole process. Especially today when I needed help urgently

July 21, 2026
Unprompted review
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Reply from Kindertons

Hi Farirayi, thank you for your review on the service you got from Kim; we are very happy to hear you were happy with everything Kim did for you. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Very great customer service and…

Very great customer service and overall the team up to bottom. The bottom line is very good people 👌

July 20, 2026
Unprompted review
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Reply from Kindertons

Hi Maxime, thank you for taking the time to contact us to let us know how you found the service; it is great to hear that you were happy with everything we did for you. Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Outstanding support after my accident


“Kindertons have been brilliant throughout my accident process. Shaun delivered the hire car on time and explained everything clearly. The team kept me updated, handled the paperwork smoothly, and made the whole situation much easier to manage. Really impressed with their service.”

July 13, 2026
Unprompted review
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Reply from Kindertons

Hi Jeruel, thank you for your review; we really appreciate you getting in touch. It is great to hear how happy you've been with the service, especially that from Shaun. Thanks again, Kindertons Customer Experience Team.

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Rated 5 out of 5 stars

Excellent service handled…

Excellent service handled professionally would recommend.car hire service first class driver who delivered vehicle.Garage repair company first class kept us up to date on repairs

July 15, 2026
Unprompted review
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Reply from Kindertons

Hi Frances, thank you for your review on our serivce. We are really pleased to hear how happy you have been with all parties involved in the claim. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Jenny was amazing to talk to

Jenny was amazing to talk to , very pleasant and patient

Am so happy

July 14, 2026
Unprompted review
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Reply from Kindertons

Hi Becky, thank you for sharing the excellent service you received from Jenny. We really appreciate your feedback.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

Speedy responses

Speedy responses in all respects from beginning to end of insurance claim . Kept informed at every stage and really helpful when it came to finding the right courtesy car that would accommodate dogs - impressive - thank you for a very satisfactory outcome all round.

June 13, 2026
Unprompted review
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Reply from Kindertons

Hi Sue thank you for sharing your feedback. We are very happy to hear about your experience.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

Very efficient service in all…

Very efficient service in all departments from initial phone call to delivery. Thanks

July 10, 2026
Unprompted review
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Reply from Kindertons

Hi Rosalind, thank you for taking the time to share your feedback. It is brilliant to hear that everything was smooth sailing for you, and we are very pleased to hear how happy you've been. Thanks again, Kindertons Customer Experience Team.

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Rated 5 out of 5 stars

Absolutely incredible service level

Absolutely incredible service level , full and regular updates from start to finish from their office and their contractors,

June 30, 2026
Unprompted review
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Reply from Kindertons

Hi Kevin, thank you for your brilliant review. Communication is key, and it is great to hear that you've experienced regular contact to keep you updated. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Just got off the phone Peter Ralph’s

Just got off the phone Peter Ralph’s, I can honestly say his professionalism was excellent.

July 8, 2026
Unprompted review
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Reply from Kindertons

Hi Chris, thank you for sharing the excellent service you received from Peter. We really appreciate your feedback.

Kindertons Customer Experience Team

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