Kind Funerals Reviews 162

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Not the best time in our lives , and in the nicest possible was wish I'd not had to use this service, But that said it was absolutely flawless from start to finish, Sally was the most kind and cari... See more

Company replied

Rated 5 out of 5 stars

Absolutely 10 stars. A relative's dog died and they didnt feel able to handle the cremation so i contacted Kind and they were honestly outstanding. VERY quick and understanding, so pleased with their... See more

Rated 5 out of 5 stars

I am deeply thankful to Sally from Kind Funeral for supporting me through the cremation of my beloved Tok Hoi in July. She helped me say goodbye with such compassion and dignity. The paw print, fur cl... See more

Company replied

Rated 5 out of 5 stars

If ever there were a silver lining! Such a sad time but finding Sally was such a blessing. Genuine kindness, honesty and words of comfort for my daughter, who lost her dear rabbit.. Sally went abov... See more

Company details

  1. Pet Funeral Service

Written by the company

We are a pet cremation company servicing London and the South East. We are the UK's first net zero funeral company. We treat our customers with kindness and their pets with great care. We are people kind, human kind and planet kind. We collect pets from homes or vets and return with ashes a few days later. We have land where families can bury their pets ashes alongside human family members.


Contact info

4.9

Excellent

TrustScore 5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect.

Sally from Kind could not have taken better care of us. Such a warm and friendly welcome and service, it made a difficult time as easy and as least painful as possible. Sally responded to me on a bank holiday and was in contact again when she said she would be. A really thoughtful and human service provider. 100% recommend. Thank you

December 27, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing company and very satisfied with the service provided

I found this company and their customer service completely amazing, and I would definitely recommend to a friend or member of family. The day after I purchased my plan, they went to collect my pet the day after, and told updated me about everything. When I received my collection, I noticed that they gave me a free ink print of my pet's paw, which was very touching.

Thank you so much everything. May your business thrive. <3

December 11, 2024
Rated 5 out of 5 stars

I definitely recommend Kind Funerals❤️

I definitely recommend Kind Funerals which is owed by Sally, she made my hamster Jerrie’s cremation so special and lovely. The way sally supports you and allowing you to be with your pet during the experience with no rush at all. I got to say goodbye, say a little prayer with a tea light candle. The additional items you get such as a lock of hair, paw prints, a bracelet, flowers seeds, a caring note and cremation certificate is such a lovely thing to be able to take home to treasure❤️ Thank you for this first experience with you and taking special care and love for my Jerrie 🐹

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

We would highly recommend

Sally was so kind and took good care of our beautiful Tinkerbell. She’d had a good long life and this was the perfect option to give her a dignified send off. We have the paw prints and paw molds too which are a lovely keepsake. We would highly recommend if needed.

November 15, 2024
Advertisement
Rated 5 out of 5 stars

Such a 'kind' experience!

Deciding to put your beloved pet to sleep is just one of the hardest decisions to make. Sally was nothing but 'kind', compassionate and patient throughout the whole process. My beloved Tiggy was in the best hands on her last journey to being cremated. Tiggy was delivered home by hand by Sally. The urn was beautifully engraved and accompanied by beautiful ink paw prints and a cutting of fur. A truly exceptional way to remember my angel girl, Tiggy. A great experience at such a very sad time.

November 18, 2024
Rated 5 out of 5 stars

Amazing service

Amazing service. Compassionate people. Sally was just fantastic, the love and care she showed from the beginning. She made a very sad occasion a lot easier to handle. The obvious love for animals from sally made me feel at ease. Would 100% recommend using her services.

November 29, 2024
Rated 5 out of 5 stars

Sally has been the absolute best from…

Sally has been the absolute best from start to end. She was so supportive and sweet and treated my bird Bob with respect and care. She explained the whole process to me and made me feel at ease during a very challenging time. She is a true angel and I feel so lucky to have found her service.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

The kindest goodbye

I couldn’t recommend Sally and Kind funerals more. The love, care and attention to detail was evident from my first interaction with Sally and every step thereafter. If you’re looking for someone to help you to say goodbye to your pet in a thoughtful, dignified and empathetic way I would 100% recommend that you contact Sally at Kind funerals. I’m forever grateful for the care shown to me and my cherished cat. I wouldn’t have thought it possible to have such a sense of peace on the day Daisy was cremated, but it was thanks to you 🙏 X

November 21, 2024
Advertisement
Rated 5 out of 5 stars

An Angel among us

A truly fantastic company who are happy to go above and beyond to help. Sally is most definitely an angel among us. From the initial booking through the website to Sally arriving to collect Ross, it was a simple and swift process. Due to a small error with the website, some of our request and extras weren’t charged, Sally noted down everything we needed and took the time with our daughter to explain what would happen. When we were advised Ross was coming home, I reminded Sally about the extra I owed and I sent it over a day or so later. All in all, a very reasonable price for a very personal and professional service. This is our 2nd time using Kind and I’d happily recommend them to everyone.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Sally from Kind took such good care…

Sally from Kind took such good care over the cremation of our family cat. She contacted us at all stages of the process and the final delivery of the ashes back to us included beautiful and heartfelt touches which went above and beyond our expectations. Thank you!

November 10, 2024
Rated 5 out of 5 stars

Cannot thank Sally enough.

Cannot thank Sally enough.
She was empathetic, kind, & such a lovely lady.
She collected my Baby Girls within a few hours of calling & reassured me that everything will be ok & Baby Girls will be looked after from start to finish.
I received her ashes after a few days & cannot recommend Kind enough.
Thank you so much ❤️

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Caring and exceptional service

Kind Funerals provided me an excellent service, and Sally is truly a caring staff who really considerate to your needs. This is valuable when you had a bad time for losing your loved one.

October 6, 2024
Advertisement
Rated 5 out of 5 stars

Sally's love

Sally's love, kindness and dedication is second to none. When my world fell apart she helped me cope with the awful side of saying goodbye to my Dizzy-Piglet. Her colleague Nigel came and collected him with dignity and kindness. Thank you so much.

October 16, 2024
Rated 5 out of 5 stars

Excellent experience

We found Kind Funerals after our guinea pig died at home. From filling in the form to getting a call was extremely quick. I got a text with an eta which was around 5-6 hours after our initial contact. Sally arrived and was very professional, kind and thoughtful. We had arranged for Bimini to come back home and Sally contacted me again to let me know. The paw prints and clay models were lovely and the forget me not flowers and candle were a lovely thoughtful touch.

Handled professionally and with compassion from start to finish.

October 14, 2024
Rated 5 out of 5 stars

Can’t recommend Kind Funerals enough

I really can’t recommend Kind Funerals enough. Sally made a really tough day so much easier, we didn’t have to worry about what was going to happen to Toonie. We could tell he was going to be treated with respect and we were blown away with the little extras of paw prints in ink and clay we also received. I’m hoping I don’t have to use the service again soon, but definitely wouldn’t use anyone else should it be needed!

October 4, 2024
Advertisement
Rated 5 out of 5 stars

Thank you Sally

Both my partner and I, when finding ourselves in a very dark and sad place at the passing of our cat Ekko, not knowing what to do; the one thing we did, in hindsight, that has helped bring us peace was using KindFunerals and let Sally take care of our beautiful boy. It has been incredibly hard seeing him go, but the solace and peace we have now with him back is helping us heal. Thank you, Sally.

September 28, 2024
Rated 5 out of 5 stars

Whilst in shock at the loss of my…

Whilst in shock at the loss of my beloved cat 'Pusskus' I made contact with Kind Funerals, Sally came and collected 'Pusskus' a very kind and caring lady and a credit to Kind Funerals, I highly recommend this Company to anyone who finds them in this sad situation, thank you Kind Funerals

September 28, 2024
Rated 5 out of 5 stars

Previous experience

I’ve used Sally’s services before only 2 months ago and unfortunately I needed her again only a short while later.

Sally is compassionate and very understanding.

I can’t recommend her enough.

September 20, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look