Kindscience Reviews 236

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the products, finding them to be of poor quality and not worth the high price. A recurring issue was the company's subscription model, which many found difficult to manage and cancel. Customers reported issues with automatic enrollment in recurring shipments and unexpected charges. The cancellation process was a major source of frustration, with numerous accounts of customers struggling to stop payments and shipments, even after directly contacting the company. Some individuals also mentioned difficulties in obtaining refunds and dealing with customer service regarding these issues.

What people talk about most

Product

Reviewers mention negative feedback about product. Many customers express disappointment, stating that the... See more

Subscription

Users describe negative interactions with subscription services. Many customers report being unknowingly... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized and recurring charges after... See more

Price

People report negative experiences with price, often expressing frustration over unexpected and high charges.... See more

Cancellation

Consumers find cancellation to be a frustrating experience. Many reviewers report difficulty canceling... See more

Based on these reviews

Rated 1 out of 5 stars

I am a Plastic and reconstructive surgeon and when I see Ellen‘s ads and the actress talking about skin tightening I get nauseated. This is not science. It’s a scam. Where is the science behind these... See more

Rated 1 out of 5 stars

I strongly advise against doing business with Kind Science. They enroll you in a hidden subscription without clear consent, and when you try to cancel, they drag their feet endlessly. I spent over an... See more

Rated 1 out of 5 stars

BE CAREFUL! You will receive your trial shipment and then two weeks after that a full shipment that costs over $300.00 ! You will be billed immediately for $106 and then billed monthly at $106. Call... See more

Rated 1 out of 5 stars

Ditto what others are saying. Received the trial package then was charged a subscription fee. Immediately called to cancel because of high cost, was told they’ve canceled yet Today I was charged AGAIN... See more

Rated 5 out of 5 stars

I am impressed with all these products! I wish they had come out with them sooner. It would have saved me a lot of money!

Rated 1 out of 5 stars

Unless you have wealth dont bother even ordering the trial because you will be auto shipped and charged full size products from this company for 3 payment ts of $106.45 and its like pulling teeth to g... See more

Rated 1 out of 5 stars

Subscription model, which they feel is not clearly disclosed during the initial purchase. Returned product within 30 day trial, claim they never received then continued to charge me for product, sendi... See more

Rated 1 out of 5 stars

Rated 1 out of 5 stars They automatically put me on a program… . I cancelled yet they continued to charge my account. I now need to pay for shipping and handling to return the product and they may g... See more

Rated 1 out of 5 stars

I have been charged over $600 for a trial size and 2 shipments of 5 bottles. I received the trial and cancelled immediately, got a shipment and cancelled again. The product is way too expensive -$300... See more

Rated 1 out of 5 stars

Cancelling this subscription is horrible. I was on the on-line chat for over 40 minutes. Question after question until I had enough. I agree with other reviews. They are extremely misleading with subs... See more

Rated 1 out of 5 stars

I guess I failed to see the fine print and didn’t realize I was entering into a subscription. When I saw a shipment being sent I immediately went to cancel but was told it was already on the way and c... See more

Rated 1 out of 5 stars

Beware Beware Beware of automatic charging! I ordered the trial package and it broke out my face. I got charged again for an order that arrived two weeks after the charge and never received a notifica... See more

Rated 1 out of 5 stars

I HAVE NOT ORDERED THIS OR EVER HAVE ORDERED ANYTHING ONLINE REQUIRING A CREDIT CARD (DON'T EVEN HAVE ONE) I PAY CASH, HOWEVER ANYTHING YOU ARE GOING TO PUT ON YOUR SKIN OR DOWN YOUR THROAT DON'T GI... See more

Rated 1 out of 5 stars

DO not use this company.. EG should really not put her name on this product. The company sends out unapproved shipments 30 days after purchasing with NO email notification. Customer service grills y... See more

Rated 1 out of 5 stars

They automatically put me on a program that costs almost $300.00 for 3 months that I never acknowledged or agreed too. I cancelled yet they continued to charge my account. I now need to pay for ship... See more

Rated 1 out of 5 stars

My review is about the company. I have never dealt with more unknowledgeable people. I never was welcomed into the Membership I didn't realize I joined. No welcome email to tell me how to access my ac... See more

Rated 1 out of 5 stars

The worst - I never got my inital order - never got a refund - now they charged me for another order that I haven't gotten. Went to their web site tried the customer service chat - waited for 40 min... See more

Rated 1 out of 5 stars

They advertise for a trial price and then they automatically enroll you for a monthly subscription, without you know...which is false advertisement. After calling them twice to cancel they still send... See more

Rated 1 out of 5 stars

If you have sensitive skin, DO NOT PURCHASE THIS PRODUCT LINE. After 2 days of use, my skin was burned and bumpy. It took a full week of pampering before my skin was back to normal. Secondly, when... See more

Rated 1 out of 5 stars

Ditto what others are saying. Received the trial package then was charged a subscription fee. Immediately called to cancel because of high cost, was told they’ve canceled yet Today I was charged AGAIN... See more

Rated 3 out of 5 stars

I only got a quick flash at payment about subscription , surprised I even saw it . After I got the product in a timely manner I went online and created an account . I then easily found the unsubscribe... See more

Rated 2 out of 5 stars

I have been going back and forth emailing Customer Services at Kindscience due to continued charges to my credit card. When I first ordered this product I did it bc I love Ellen Degeneres & wanted to... See more

Rated 2 out of 5 stars

This product package is useful but I could never use all of the ingredients within a month. This is the fine print. If you don’t want any more and try to cancel, you’ll be charged for two rema... See more

Rated 2 out of 5 stars

First, I must say the product is very good unfortunately their advertising and selling practices are very deceitful. When you see that ad on TV …the whole kit for $59…which is a great deal…be sure to... See more

Rated 2 out of 5 stars

I saw rave reviews on this product so I thought I would give it a try, but it cause my face to break out. Another problem after I return the product I saw charge of $91 on my checking account withou... See more

Rated 1 out of 5 stars

I replied to their initial offer a year ago. Before I put in my payment info I noticed the AUTOSHIP box was suddenly checked. I unchecked it only to receive a shipment a month later and a charge of $8... See more

Rated 1 out of 5 stars

I ordered the trial pack as advertised and found that the product was very disappointing. Nothing exceptional here. What really upset me was I was roped into a monthly charge for additional products... See more

Rated 1 out of 5 stars

I did not know this trial offer included products to be sent a month later costing over $300 and would be shipped and charged to my credit card without notice. Now I have to wait till I receive the pr... See more

Rated 1 out of 5 stars

The products are ok but not miraculous. Their subscription service is HORRIBLE and even though I was told wouldn't' receive another delivery for 5 months, and that it was easy to cancel, I was charg... See more

Rated 1 out of 5 stars

I was misled into thinking the first shipment was discounted , but not that they would jam a "3 month supply" instead of one month. So disappointed. The product is mediocre and not special at all.... See more

Rated 1 out of 5 stars

Customer service at Kind Science is horrible. I’ve been on hold for 40 minutes because they’re asking for my phone number to locate the order, but I never gave them my phone number — I gave them m... See more

Rated 1 out of 5 stars

This is the worst company - I was tricked into a subscription - didn't even know until my next order was shipped for over $200. I tried to cancel but you can't if already shipped - I call customer ser... See more

Rated 1 out of 5 stars

INITIAL Order placement DID NOT STATE YOU WERE AGREENING TO A SUBSRIPTION!! RETURNING product has been a nightmare! I have returned the product and cannot speak to anyone to provide the tracking ve... See more

Rated 1 out of 5 stars

The product did not work for me. My reaction was similar to the after effects of a chemical peel. Ok, I can live with that. BUT, Customer Service is simply the WORST! I called and cancelled my acc... See more

Rated 1 out of 5 stars

I ordered one time from this company. I received the order and found issues right away. First of all, no directions as to how to use the several bottles and no response from customer service.... See more

Rated 1 out of 5 stars

Their ad says over $250 if you bought individually but we are giving it to you at $59. Not entirely true because the introduction offer is for sample size products! So not available for individual p... See more

Rated 1 out of 5 stars

BEWARE! I purchased the introductory package without realizing that I was signing up for very expensive recurring shipments. It's very difficult to cancel and their customer service is absolutely awfu... See more

Rated 1 out of 5 stars

Do t order from this company. I cancelled my subscription ( which I never signed up for) I ordered once n they just keep charging my credit card and not receive any product. You call their customer se... See more

Rated 1 out of 5 stars

To begin with, the commercial for the product is very misleading. I received my second shipment in mid November (much sooner than the 30 day period). When I called to cancel the auto shipments (after... See more

Rated 1 out of 5 stars

Watch out for the Fine Print. They will continue to charge your Credit Card every 3 Months unless you cancel. I tried to cancel an Order that wasn't shipped yet but they ignored my request and char... See more

Rated 1 out of 5 stars

BEWARE —- do not purchase this product. They sucker you in to paying $315 every 3 months for this stuff. $105 each month is auto charged to your account. When you try and cancel the subscription they... See more

Rated 1 out of 5 stars

Kind Science is a rip-off. They sign you up for an automatic membership and the first shipment after the trial costs $250+ dollars. You ship the product back and only get $166.55 refund. Such a sca... See more

Rated 1 out of 5 stars

Never order from Kind Science it’s the biggest scam ever. You can’t cancel they continue to bill even though you have canceled. They should be reported to BBS which I’m in the process of doing. The p... See more

Rated 1 out of 5 stars

The product is nothing better than any other product purchased over the counter. The most frustrating thing is the billing and hidden cost they do not make clear. I cancelled in October with custom... See more

Rated 1 out of 5 stars

Beware! You are not just buying a trial kit. You will be subscribed to a very expensive subscription that will be almost impossible to cancel. Poor customer service, no communication initiated by them... See more

Rated 1 out of 5 stars

The product didn't meet my skin care needs. I tried to cancel my subscription and got a major runaround. I was told I wasn't using it correctly if I wasn't satisfied. They also charged me to cancel an... See more

Rated 1 out of 5 stars

Horrible experience with Kind Science’s customer service. It has been impossible canceled and receive a refund for a subscription I didn’t even realize I signed up for. No subscription email confirmat... See more

Rated 1 out of 5 stars

When I purchased the trial kit, I had no idea that I had agreed to a subscription. A few weeks later, I saw a charge for 1/3 of the cost of another box of product (over $90!) on my credit card, then r... See more

Rated 1 out of 5 stars

I ordered the starter package for the 60 dollars. when I hit the confirm purchace I noticed that my old address was on the form. I immediately tried to contact customer service and couldn't get anyone... See more


1.2

Bad

TrustScore 1 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware!!!

Enrolled automatically in a subscription I did not want. No customer service, number just rings and rings

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER THIS!!!!! Total scam

If i could give this no stars I would. Total scam. They don't tell you it’s a subscription and to get it cancelled is absolutely ridiculous and so difficult. I had to call 6 times. They continue to charge you even once you return the item and cancel. I had to call after I shipped it back and give them the tracking number because they weren't going to refund my money. They should already know the product was returned and it should reflect on your account automatically. Had I not called about my refund I would still be getting charged. This whole thing was total BS. I have been battling with this since August! DO NOT ORDER THIS!!!!!

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

No kindness in kind science. At least not to their customers

I have a lot to say about customer service, the refund policy, and the misleading membership. However, I'll keep it simple: don't buy their products—it's a scam! They deceive you, and the products are poorly made with low-quality ingredients. Getting out of this deceptive situation cost me hours of my life and hundreds of dollars. Ellen ruined her reputation for me by advertising this company.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a complete sham

This company is a complete sham. Customer service representative either try to talk you into some sort of revision to your order or become hostile. Either way, they ignore any requests to cancel subscriptions and they will continue to attempt to make charges to your credit card. The FTC should address this company and revoke it's license.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Highway robbery subscription

The products are ok but not miraculous. Their subscription service is HORRIBLE and even though I was told wouldn't' receive another delivery for 5 months, and that it was easy to cancel, I was charged for another product delivery after one month! Highway robbery which seems to be a common experience of others who've ordered Kind Science. A TOTAL RIP-OFF!

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

No quality in products and no customer…

No quality in products and no customer service. They haven't cancelled my subscription even after I reached out to the customer service , continue to charge my credit card and sent me the next shipment.
When I'm trying to return the products they haven't even sent me return shipping label neither return address.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT DO THIS

DO NOT DO THIS. I wish I read these reviews. Lost all the respect for her. And so sorry for myself for loving her once. Dude they subscribe you and keep charging you and it is very pricy and not even good products and they wont help you to cancel your subscription and I never received 2 of the packages and I emailed them and no response. Clearly just after your bank account. The WORST online purchase experience. IT IS A TRAP.

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

Ditto what others are saying

Ditto what others are saying. Received the trial package then was charged a subscription fee. Immediately called to cancel because of high cost, was told they’ve canceled yet Today I was charged AGAIN (2nd time after “canceling”). I’m so upset by their business practices that I haven’t even tried the product. Don’t waste your money nor your time.

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE —- do not purchase this product

BEWARE —- do not purchase this product. They sucker you in to paying $315 every 3 months for this stuff. $105 each month is auto charged to your account. When you try and cancel the subscription they want you to continue at a 20% discount per month and really push you not to cancel. For the price this product is below average.

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a fraud

This company is a fraud. I initially signed up and cancelled membership because they billed me for three future months. After I cancelled, they sent me a shipment. I never opened it and mailed vi USPS. I STILL after three weeks have not received a credit. BEWARE!

September 11, 2025
Unprompted review
Rated 3 out of 5 stars

I only got a quick flash at payment…I feel meant to deceive.

I only got a quick flash at payment about subscription , surprised I even saw it . After I got the product in a timely manner I went online and created an account . I then easily found the unsubscribe feature. I received a confirmation mail . I saved that mail to files just in case . Very disappointed that Ellen is behind a product that uses these methods that are not allowing people to clearly see what they are signing up for. Do better Ellen!

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

POOR CUSTOMER SERVICE

I have tried to cancel this subscription over months. Today I received another package! I am called again today...3 months after the last call...to ask to be eliminated from their data base. NO RESPONSE FROM Customer Service!

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Kind Science sucks

Didn't receive everything in my kit. Called and was hung up on. Now I can't get anyone to answer the phone. Was not aware of the subscription either. Ellen has not changed at all, she is still very deceptive.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Kind Science is a rip-off

Kind Science is a rip-off. They sign you up for an automatic membership and the first shipment after the trial costs $250+ dollars. You ship the product back and only get $166.55 refund. Such a scam. I bought this because of Ellen. I will never buy anything else endorsed by her. Like her show-- it looks good on the surface but toxic behind the scenes.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

DON'T BUY KINDSCIENCE

Buyer beware. This is a deceptive company. I purchased the sample size product for $63 in July 2025. One month later in August I received a box with the full size product and a charge of $90.04 on my credit card. I didn't intentionally subscribe to receive ongoing shipments, so there must have been some fine print that I missed, but nevertheless, I was enrolled. When I finally got through to customer service, they gave me the run around but eventually said they would cancel my account and wouldn't ship any more product, however, I still had a balance due of $180 and HAD TO PAY FOR TWO FUTURE SHIPMENTS OF $90 EACH for product I was not going to get. I forced the issue and eventually they agreed not to send me product and not charge me for the next two months, but they wouldn't send me a confirmation to this effect. I expect there will be a charge in Sept and again in Oct because there was no way to confirm my conversation. This is a scam!!! Ellen DeGeneres is using her name recognition to authorize a fradulent company.

September 2, 2025
Unprompted review
Rated 2 out of 5 stars

Wish I had read reviews/Ellen Degeneres

Wish I had read reviews! Truly saddened Ellen Degeneres endorses this product. I’m 68 yo & trusted Ms Degeneres. Product wasn’t much different or better than other skincare brands. I currently use Mary Kay moisturizer and Leaping Bunny OTC products.
My chat to cancel resulted in “Marvin” asking 1) how product worked for me - CANCEL was not addressed.
2) instructed me how to apply - CANCEL not addressed
3) offered extension to use and $$ incentive
It wasn’t until I responded in all CAPS & threatened to report to business watchdog agencies.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

This company engages in unethical…

This company engages in unethical business practices by having you purchase a starter kit at a reduced price and then they covertly sign you up for a membership that allows them to continue shipments of higher priced items on a schedule not agreed upon by you, and they bill your credit card. DO NOT DO BUSINESS WITH THIS ORGANIZATION. Ellen DeGeneres should be ashamed of herself for being a spokesperson for this product line!

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

BE CAREFUL

BE CAREFUL! You will receive your trial shipment and then two weeks after that a full shipment that costs over $300.00 ! You will be billed immediately for $106 and then billed monthly at $106. Calling customer service is difficult- long waits- lots of returns and unhappy customers. I always like Ellen but this is bad and she should correct this. It seems designed to take advantage of you.

August 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look