Kinetico UK Limited Reviews 

537
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently commend the staff for their professionalism, politeness, and extensive knowledge, ensuring a pleasant and efficient service experience. Many appreciate the clear explanations provided, the meticulous care taken to leave work areas tidy, and the punctual arrival of technicians. The products are frequently praised for their reliability, efficiency, and effectiveness in maintaining water quality, contributing to overall satisfaction. However, some customers also noted instances where products began leaking or ceased functioning prematurely after a couple of years, leading to unexpected repair costs or the need for new units.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their politeness, professionalism, and... See more

Service

Consumers consistently report positive experiences with the service, highlighting the professionalism and... See more

Product

Clients share positive opinions on the product, with many expressing satisfaction with the water softeners... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and knowledge... See more

Quality

Reviewers highlight positive aspects of quality, noting that products are efficient, quiet, and provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reece has been to do the annual service on my water softener today. As last year, he texted early this morning to give an estimated time of arrival, he was punctual and very polite during his visit.... See more

Rated 5 out of 5 stars

We booked a service on an almost 30 year old unit. Reece came along; called with an ETA in advance. Was polite, respectful, courteous and professional. Explained in detail and answered all our questio... See more

Rated 5 out of 5 stars

Great professional service, detailed. Job done perfectly, space tied up and cleaned after work! Great timing and super polite, supportive with my many extra questions. Much appreciated!

Rated 5 out of 5 stars

I have Kinetico Softeners and Reverse Osmosis both at home and business and it's all great kit. I own a speciality coffee shop in London, so water treatment is super important. Very stable and confi... See more


Company details

  1. Water Softening Equipment Supplier
  2. Water Filter Supplier

Written by the company

Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

537 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(537)

240 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kinetico water filter and softener service

we had our water filter and softner serviced today by Charlie.
we are very pleased, Charlie was very knowledgeable,informative and very polite.
we will highly recommend Kinetico and Charlie to our friends and neighbours.
big Thank You Charlie!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Josh!

Josh carried out the service filter professionally and efficiently. He was punctual, friendly, and clearly knew what he was doing. He explained everything clearly, worked neatly, and completed the job to a very high standard. Excellent customer service from start to finish. I would highly recommend Josh and wouldn’t hesitate to use his services again. Thank you!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Had Josh visit our store today

Had Josh visit our store today. He was very patient with me in explaining concepts over and over so I was able to relay it to my boss.

Should be praised for his patience and attitude

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Stewart and Josh

Stewart and Josh was amazing. They made the service easy and quick.
They were very cooperative and absolutely accommodate to our busy environment and did not interrupt the customers service.
Thank you for the great job

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Transferred to Kinetico after my…

Transferred to Kinetico after my previous service provider Permutit could no longer be in business, some 3 years ago. All has been excellent, with great service on annual conveniently pre arranged appointments. Would give a big recommendation to Kinetico for their professional approach by competent technicians.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Charlie did a great job

Charlie did a great job, worked quickly, came on time. Found the right tap for the job. I would revommend his work and he was very courteous too.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Reece arrived to service my softener…

Reece arrived to service my softener today (monarch) polite and on time . first time it’s been serviced since installed by others 5 years ago . he was very informative and advised on an upgrade to our pipe work which i will have done by my own plumber .very satisfied with the service. Prices could be a bit more competitive

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Charlie ( aided by Ryan)

Charlie ( aided by Ryan) has just fitted a new Kinetico water softener system and has done an excellent job keeping me informed of arrival time, fitting my new system and explaining how everything works

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Kinetico a competent well organised company

Very good phone service initially.Really appreciate talking to a HUMAN.
Good online communication.
Reece( my technician)was knowledgeable,affable,efficient and ON TIME.
He was willing to explain things carefully and fully and was a pleasant ,personable chap who understood his product.
Highly recommend Kinetico.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

The best thing for hard water area

First of all had my water softener serviced by Reece today….very nice young man and respectful of my property.
I’ve had my water softener for a few years now…and would recommend anyone who hasn’t got one to think seriously about getting one. I chose Kinetico because it’s reliable…mine is situated outside the house in housing so if room indoors is an issue..then that’s the answer. Never had a problem. I’ve just had a yearly service done today and feel confident that if I ever did had a problem then I would be able to get a technician quickly.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Long-term Kinetico Customer

I'm a long-term Kinetico customer, more-recently on a service plan. The company is easy to deal with, always helpful and knowledgeable.

Had a service today, performed quickly and efficiently by 'Charlie'.

Their machines are very efficient in their salt consumption, and run extremely quietly

July 10, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look