Kingbuyback 

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See what reviewers are saying

Rated 1 out of 5 stars

Stay Away! Would give 0 stars. Ordered coffee machine, took payment. Then nothing. Called Milan based number, no answer. Emailed & messages through various channels. Reply came 3 days later reminding... See more

Rated 5 out of 5 stars

I needed to get rid of my iPhone and looked on line to get an idea of prices.Kingbuyback seemed to have the best prices and already had good reviews. I did the paperwork on line, printed the label, pa... See more

Rated 5 out of 5 stars

Great way to get money for old tech I wouldn’t take in much notice of other reviews my money did take longer but I did put incorrect details in to start with so what can you expect? After being contac... See more

Rated 1 out of 5 stars

I've had the same experience - never got my money. Starting sending email upon email asking for my money or my phone back. Tried calling - it's just an answerphone no one answers. Then I told them... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Quick and easy

Quick and easy! The money was in my bank within a week and they gave me more than I was quoted anywhere else. Great service.

May 7, 2019
Unprompted review
Rated 1 out of 5 stars

Absolute LIARS, Scammers!

Absolute LIARS! How can such a company even still exist! I will report them and will take this to court as this is unacceptable! 3-4 weeks waiting for money that their web page promises in 24h or 3-5 working days, Have emailed, called-constant lies that “Ohh sorry, I have checked now and processed your payment, will be with you by today!” Why do this? And all of the positive comments 100% are made up!
Disgusting company, hold on, you will not get away with collecting peoples phones for free! PLEASE who has been scammed by this company, report them on Gov uk complaints about limited company!

May 7, 2019
Unprompted review
Rated 1 out of 5 stars

Still Waiting - Better options out there! Avoid.

Sent phone in on 12th April, several phone calls and emails later l am still waiting. Just keep being told that due to the Easter holidays and then someone off sick that they were behind. Every time l call they say it will be done that day. Joke of a company to be honest. Avoid, you have been warned!! Would never use again.

May 7, 2019
Unprompted review
Rated 1 out of 5 stars

Non payers avoid

Sent a phone on 14/04/19. They agreed a revised price on 23/04/19. I accepted this offer. After two phone calls to ask where my money transfer is - I still have not received it. Totally unacceptable. Please avoid this company. They don’t pay what they originally offer anyway. Better of with a lower price from a more trusted company

May 7, 2019
Unprompted review
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Rated 1 out of 5 stars

scam?

They notified me that they'd received my device and were testing it; they said I would be told of the outcome in a day. 3 weeks later and nothing, and of course, no payment

May 5, 2019
Unprompted review
Rated 1 out of 5 stars

2 weeks and still no payment?

Had my mobile for nearly 2 weeks and no payment??? Have called and emailed them but just get no where.This is clearly a scam if the money ever appears in my bank account I will gladly apologise but I strongly doubt I will ever get my payment.

May 5, 2019
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY TERRIBLE - SCAM

ALL OF THE BELOW REVIEWS ARE FAKE - ABSOLUTELY TERRIBLE - have rang four times now and been told everytime that they money will go into my account the following day, still no sign. Now the number won't work so they must have blocked my number. SCAM do not not send your phone here, will be contacting the ombudsman. SPOKE TO DAN

May 3, 2019
Unprompted review
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Reply from Kingbuyback

Hello Cathy,

Thanks for choosing KBB to sell your old device. I am sorry that you felt the need to leave us a one star review.

Your payment has been sent to your account. There was a reason for the slight delay with your payment and this was discussed with you on the phone and we appreciated your patience. Please can you check your bank account again for your payment as it has been successfully submitted. We have also sent an order confirmation email to you.

Please call us if you have any further issues and we will be happy to help. Also we have no "fake" reviews as you suggested, all of our reviews are from customers like yourself people just have different attitudes and experiences Trust Pilot has a zero policy when it comes to false reviews.

Kind regards
KBB.

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Rated 5 out of 5 stars

Super easy and convenient

They offered the best price and much higher than any of the other guys out there. The estimates price was fully honored after receiving the phone with payment completed in a couple of days. Would Highly Recommend!

May 2, 2019
Unprompted review
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Reply from Kingbuyback

We want to be at the top and this means the best prices and the best service. Thank you for the review!

Rated 5 out of 5 stars

I was very pleased with the experience

It was easier and quicker than I expected and I got a better value for my device then their competitors offered. I would definitely work with them again.

May 2, 2019
Unprompted review
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Reply from Kingbuyback

Thank you for using our service and for the great review

Rated 5 out of 5 stars

Absolutely trustworthy

Awesome company! Easy to work with and very accommodating! This one a of the best services out there. I'll be back when I get a another phone!

May 2, 2019
Unprompted review
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Reply from Kingbuyback

Thank you Robert, I am glad you had a good experience with our company

Rated 5 out of 5 stars

The easiest & best experience

My experience with kingbuyback was great, as soon as my phone was received my payment. Very easy transaction, everything is legit. Very happy!!!

May 1, 2019
Unprompted review
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Reply from Kingbuyback

Thank you for using Kingbuyback i hope you enjoyed using our service, Despite the negatives, We are legit as you can see from our many great reviews!

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Rated 5 out of 5 stars

Easy and simple process

Very smooth transaction and happy with the outcome. QUICK payment!! Best site to use!

May 1, 2019
Unprompted review
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Reply from Kingbuyback

Thank you H Dennis. We aim to please.

Rated 1 out of 5 stars

Absolutely gutted I didn't read these…

Absolutely gutted I didn't read these reviews first. I was not paid out for my Iphone and i was told various lies about the system being down etc. Always promised i would be called back that day and paid that week but 1 month on and still no payment. They are saying that the phones do not switch on, they do and were sent back fully charged and the factory re-set was done on them. I am now calling trading standards.

May 1, 2019
Unprompted review
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Reply from Kingbuyback

Hello Sarah, we are sorry you didn't like our service. We did what we could with your order but we do have a system to test the devices and that will diagnose any issues. However as requested you had the devices returned to you and we can only apologise for the system issues we were experiencing at the time of your order.

Rated 1 out of 5 stars

Never received money con artist

Order ; 23515

Never received money....

Then look at this bs reply from them..

Money or device returned..

Wheres my phone then? Or money.?

Its not icloud locked sold as faulty as screen is temperamental for input

May 1, 2019
Unprompted review
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Reply from Kingbuyback

Hi,

There must be a error somewhere here, every customer receives payment from us, sometimes it can take longer to process orders due to incorrect listings, i Cloud accounts, incorrect details etc. but contact is made for this.

Some customers choose to have the device returned to them and we return it as requested. However we don't scam people for there broken phones. The only time we do not give out payments is when we receive a stolen device which is blacklisted and then the police will be informed.

Please if you do have a on going issue your more than welcome to call us on 02476327389 and a member of staff will be happy to resolve any issues over the phone with you, i cannot see your order information on trust pilot to check your order myself. We are open Monday to Friday. 9.30am till 5.30pm (excluding public holidays).

Kind regards. KBB

Rated 1 out of 5 stars

Awful company

Sent my old iPhone over 6 weeks ago now...received an email saying it was being processed and I shall expect payment the day after. It’s been weeks now and I never received a payment. I emailed them numerous times and even called them and the man on the phone told me he would go and get my phone whilst still on the phone to me to put in front of himself so he would look at it the same day. He then said he had my phone in front of him and was processing it and I received an email stating I would receive payment the next day; I’m still waiting four weeks later....what an awful company I was exchanging emails about my order with someone called Abi but when I rang he said there was no record of my emails and that they were having ‘technical diffficulties’...how convenient for them. Absolute waste of time don’t bother using this company they take your phone and don’t send payment I wonder how many people they have done and continue to do this to. The good reviews are obviously faked
EDIT kingbuyback you still have my phone and I haven’t received payment still or my phone back? So if you have no reason to still have my phone then why do u still have it?

April 29, 2019
Unprompted review
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Reply from Kingbuyback

Hello Emma. Sorry to hear you had a bad experience usually we are great, we did have some system issues that have now been resolved. We have hundreds of phones come in daily your device was just another phone we have no reason to hold it without payment. We are a proud English company not scammers and we do try and work with our customers the best we can. All our reviews are just as real as your review, This is why we use Trust Pilot. We are genuine and we are very sorry you didn't receive the service we aim to provide.

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Rated 1 out of 5 stars

Will never use again.

I sent this company 10 iphones over a month ago. I have emailed, called and spoke to numerous employees who have reassured me that I will get my payment "tomorrow". I am now at a loss as to where to go from here, and am starting to think this is a fake company and that they just do not want to give me my money.

I will be taking this further if I do not receive payment by the end of this week.

April 24, 2019
Unprompted review
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Reply from Kingbuyback

Hello Amie, We are sorry that your struggling with our service, you wont get payment all at once for several separate orders it will come as separate payments and can you please remove the device connected to your ICloud account so we can finish processing the other devices we have emailed last week regarding this. Thank you KBB.

Rated 1 out of 5 stars

Don't bother

Have an open order still going from February, I have sent them countless screen grabs proving they have not sent me the money, despite them claiming that they have.

Every time I message them I get the same excuses back and them claiming that they will sort it on that day, but not.

April 23, 2019
Unprompted review
Kingbuyback logo

Reply from Kingbuyback

Hello Cynthia, You called us and discussed this issue with a member of staff. As discussed on the phone they agreed they would investigate it for you. Currently your order is under investigation a email was sent out to you to explain this hopefully it will be resolved soon and you will change your opinion of us here.

Kind regards

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