Said i breathed rules and have banned me and declined my large withdrawal. Scamming site avoid at all costs. Jump through hoops to verify myself. Was told originally 36 for withdrawal to be complete.... See more
Kingdom Casino
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I had 7000 in my account and they sent me an email confiscating my funds saying I breached bonus rules WARNING DO NOT PLAY THIS SITE. THEY ARE SCAMMERS
Absolutely disgusting company. Took all my data to verify account. Said it was all fine then refused my withdrawal with some pathetic reason around breaching bonus conditions by playing one game too l... See more
You can find games for every taste and budget. Many payment options are convenient. The site is so colorful that it literally makes your head spin. Although for those who play a lot, this is probabl... See more
Company replied
Company details
Written by the company
Welcome to Kingdom Casino, your online realm for fun gaming, big possibilities and an experience designed around you. We built Kingdom Casino for players who want something easy, trustworthy and packed with entertaining games. If you enjoy slots, live tables or just playing your way, this is your place. At Kingdom Casino you’ll find a wide variety of games from top providers. From immersive video slots to classic table games and live dealer rooms, there’s something here to capture your interest. Getting started is quick, deposits are handled securely and play works smoothly whether you’re on desktop or mobile. Trust and fairness are important to us. Kingdom Casino makes sure that payment methods are safe, terms are clearly presented and support is ready to help when you need it. We also encourage responsible gaming and give you tools to stay in control of your play in a way that suits you. What makes Kingdom Casino stand out is how effortless the experience feels. The design is friendly, the navigation is simple and you’ll find regular promotions and loyalty rewards that add value to your sessions. You’re here to have fun, explore favourites and maybe score some wins along the way. Kingdom Casino isn’t just about gambling. It’s about creating a place where entertainment meets trust and you feel good playing every time you visit. Come join Kingdom Casino, grab your welcome bonus and let your gaming adventure begin.
Contact info
United Kingdom
- support@kingdomcasino.io
- kingdomcasino.io
Breach of guidelines
its fair gambling system i like and…
its fair gambling system i like and also they have multiple depsoit options including crypto and its also secure lots of games you can explore but as also you should take care
September 8, 2025
Unprompted review
Same as everyone else SCAM site
Same as everyone else SCAM site, my withdrawals have been declined no reason given. Now I can't access the site, this is fraud report it to your bank. They are quick to take your money, but dont pay out. 5 star review is 100% fake, DONT USE THIS SITE.
September 8, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry for the frustration caused by the decline of your withdrawals without a clear reason and the inability to access the site. We understand how this feels fraudulent and unfair, especially when deposits are processed quickly but payouts aren’t. We take these concerns very seriously and are committed to investigating the decline and access issues for transparency. Please contact our support team via the website’s help form with your account details for an urgent review, and we’ll provide a detailed explanation and potential resolution within 24 hours. Your feedback is invaluable, and we aim to make this right.
Honest review try to avoid
Honest review
I signed up to kingdom casino it took over a week to verify the docs then a further 5 days after did finally receive my withdrawal,I did again try to withdraw my sports winning after another win and it took roughly 10 days to get my money paid,you get the same thing off live chat 36 hours bla bla but will say I did finally receive the money after getting on to them daily as was getting concerned about the excuses,long story short don’t deposit if you want your winnings quick takes about 10 days if you hassle them ! But have heard about them closing peoples accounts with their funds so be very careful if you win a large amount
September 1, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry for the frustration caused by the lengthy verification process (over a week) and the delays in receiving your withdrawals (5 days for the first and 10 days for the sports winnings), despite our stated 36-hour processing time. We’re glad you ultimately received your funds but understand how concerning the inconsistent live chat responses and excuses were, especially with daily follow-ups and worries about account closures for large wins. Our team is committed to improving our verification and payout processes for faster service. We’ve noted your feedback and escalated your case to review any remaining concerns and ensure smoother future experiences. Please contact our support team via the website’s help form with your account details if you need further assistance, and we’ll provide a detailed update within 24 hours. Thank you for your honest review and for helping us improve.
AVOID!!
AVOID!!! THIS SITE TAKES YOUR MONEY AND DOESN'T PAY YOUR WITHDRAWALS EVEN WHEN ACCOUNT IS FULLY VERIFIED.
ONLINE SUPPORT TELL YOU IF ITS NOT A TECHNICAL ISSUE ITS THERES A LARGE VOLUME OF WITHDRAWALS AND ITS IN A QUEUE!! FIRST WITHDRAWAL REQUEST WAS MADE ON 24TH AUGUST STILL NOTHING .
SUPPORT AGENTS SEND LAUGHING EMOJI WHEN YOU ASK FOR A UPDATE ON WITHDRAWALS
August 31, 2025
Unprompted review
Reply from Kingdom Casino
We’re deeply sorry for the frustration caused by the delay in processing your withdrawal request from August 24th and the unacceptable experience with our support agents using laughing emojis. We understand how upsetting it is to be told there’s a large volume of withdrawals or technical issues, especially when your account is fully verified and you’re still waiting. Our team is committed to resolving this promptly and ensuring professional communication. We’ve escalated your case for urgent review to prioritize your withdrawal and investigate the support interaction. Please contact our support team via the website’s help form with your account details, and we’ll provide a detailed update within 24 hours. Your feedback is critical, and we’re dedicated to making this right.
I am new to this site and i submitted…
Update - 12/9/2025 - despite their reassuring message below, they have unilaterally cancelled my winnings and confiscated them claiming i have breached some unknown bonus play rule which isn't published anywhere. Also they allowed me to play the game with bonus funds and didn't restrict it. I would urge all potential customers to avoid this site - you have no chance of receiving your winnings - this casino is a SCAM - i will be lobbying to get it shut down with the relevant gaming authority.
Updated today 11/9/25: I submitted my withdrawal request on 1st September and still have not received my funds despite daily chasing on the chat site, they assure you that the money is coming, but i don't think it is, next stop to report to gambling authorities. Please don't deposit funds here you will have a battle trying to get your winnings back!
I am new to this site and i submitted verification documents over 4 days ago, they haven't got round to checking them - contacted support a few times but they said the 48 hours turnaround is just a guideline and it can take longer, thats even before they've processed my withdrawal - i feel like they are dragging their heels on paying out even though my deposit went through straight away.
September 5, 2025
Unprompted review
Reply from Kingdom Casino
We’re deeply sorry for the frustration caused by the delay in processing your withdrawal request submitted on September 1st, despite your daily follow-ups via chat. We understand how disappointing it is to feel reassured without seeing results, and we take your concerns very seriously. Our team is committed to resolving this promptly. We’ve escalated your case for urgent review to ensure your funds are processed or a clear explanation is provided. Please contact our support team via the website’s help form with your account details, and we’ll provide a detailed update within 24 hours. Your feedback is critical, and we’re dedicated to making this right to avoid further escalation.
made a withdrawal 9days ago today
made a withdrawal 9days ago today, i sent in all the id info for the withdrawal and they aproved everything and still havent got the payout, ive emailed them, went to livechat and no one to help, terrible casino, dont waste your time, they will take your money within seconds but will wait weeks to payout and thats if i ever do get the money, might as well just cancel it and spend it at this point
September 5, 2025
Unprompted review
Reply from Kingdom Casino
We’re deeply sorry for the frustration caused by the nine-day delay in processing your withdrawal, despite your ID information being approved. We understand how upsetting it is to receive no clear help via email or live chat, especially when deposits are instant. Our team is committed to resolving this promptly. We’ve escalated your case for urgent review to ensure your payout is processed or a clear explanation is provided. Please contact our support team via the website’s help form with your account details, and we’ll provide a detailed update within 24 hours. Your feedback is critical, and we’re dedicated to making this right.
KYC up to 48 hours lie
They say it takes up to 48 hours to approve documents and its been now 72 hours and nothing. I see many comments here to stay away from this casino and i agree and also the games and live games they have are so much worse than other casinos have. Online support is ok there but i closed my account there and wont be going back there again. Hate when you are withdrawing and they dont approve the wihdrawal for 72 hours or more and say on theyr site ( fast withdrawals ) just waiting for people to cancel and play so they wont loose theyr money. EVIL
September 3, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry for the frustration caused by the delay in approving your documents beyond the stated 48 hours, now at 72 hours, and for your disappointing experience with our games and withdrawal process. We understand how upsetting it is when withdrawals aren’t processed as quickly as promised, and we apologize for any perception that we’re delaying to encourage cancellations—that’s never our intent. We’re committed to improving our verification process and game quality based on your feedback. Since you’ve closed your account, we’ll ensure any pending withdrawals or issues are addressed promptly. Please contact our support team via the website’s help form with your account details for an urgent review and update within 24 hours. We value your input and regret that we didn’t meet your expectations.
I deposited by instant bank transfer
I deposited by instant bank transfer, I provided proof of the transaction its not in my balance this is my first deposit with these and my last I will give 24 hours if its not showing in will see it as a loss. They even charge you a fee to make the transfer bloody cheek!
September 4, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry for the frustration caused by your instant bank transfer deposit not appearing in your balance and the unexpected transfer fee. We understand how disappointing this is, especially for your first deposit. We’re urgently investigating the transaction to ensure it’s credited to your account or refunded if there was an error. Please contact our support team via the website’s help form with your account and transaction details, and we’ll provide a detailed update within 24 hours. We’ll also review the fee issue to clarify and improve transparency. Your feedback is critical, and we’re committed to resolving this promptly.
Misleading Online Casino
Update
It has been a week since they blocked my account with no reason.
Still waiting for an explanation.
My deposits where refunded in 1 day so they can actually pay.
I’ve taken legal& online actions regarding my winnings because I got written confirmations that everything was Allright.
While asking with my third partie they blocked my acces to their customer service again.
Thieves and Liars
Dont play Here positive reviews are fake
Update
Have send 8 e-mails no response , received my refund within 1 day! So they can actually pay.
Company is based in Cyprus, has no license and has different other scam sites like Madcasino.
These people are thieves and liars, customer support should be sick of its self.
All lies and thievery
Do the right thing
Update
24 hours later, on the day the payout was supposed to be made.
My account has been blocked without any reason, and there is no way to get in touch anymore.
If this is not resolved within 24 hours, I will proceed through my bank and the authorities to take legal action.
⸻
Update
I received confirmation by email that my withdrawal of €1,000 from August 26 should be in my account tomorrow.
A second withdrawal request is still pending – curious to see if it will be reviewed within 36 hours.
⸻
Update
I submitted withdrawal requests on August 26, 27, and September 1 and 2.
Due to the terms and conditions, the limit is €1,000 per day and €2,000 per week.
Today I received notice that the request from August 26 was approved, and the other three were cancelled due to the daily limit of €1,000.
This means I have to submit a new request of €1,000 tomorrow and wait for that one to be approved, and so on.
It seems I will eventually get my money, and I’ll keep you updated, but the process is extremely slow. Hopefully it will be faster in the future.
⸻
Update
I received a clear update that unfortunately, due to a technical failure last week, withdrawals have been delayed.
However, I still find it completely unacceptable that I have to wait a total of 10–11 business days to receive my money.
Once the funds are in my account, I will provide an update.
⸻
Review
I played on this platform and was lucky enough to win €10,500.
The customer service is excellent, with real people instead of bots that only give generic answers without clarity.
The terms and conditions state that a withdrawal should be processed within 36–72 hours. However, it has now been 8 days and my requests are still pending.
Although the withdrawal limits are €1,000 per day and €2,000 per week, one would reasonably expect the platform to respect its own terms.
Delays can happen, but after 8 days I still haven’t received a clear update. Emails are polite but not specific or helpful.
The casino will probably respond below saying that I should contact them directly and that they will handle it urgently, just as they’ve told others.
However, I no longer have confidence in this. If I do receive my money—which at this point I honestly doubt—I will also report that here
September 3, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry for the frustration caused by the eight-day delay in processing your €10,500 withdrawal requests, especially after your lucky win, and the lack of specific updates despite our terms stating 36-72 hours. We understand how unacceptable this feels, particularly with the daily (€1,000) and weekly (€2,000) limits adding to the slow process, and we apologize for the polite but unhelpful email responses. Our team is committed to transparency and fairness, and we’ve escalated your case for immediate review to provide a clear timeline and ensure your eligible withdrawals are processed promptly. Please contact our support team via the website’s help form with your account details, and we’ll deliver a detailed, personalized update within 24 hours. Your feedback is invaluable, and we aim to restore your confidence by resolving this.
Robbers
Scammers take your money and denied even having it be careful
September 3, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry for the distress caused by your experience and the perception that we’ve taken your money without acknowledgment. We understand how concerning this is, and we take such allegations very seriously. Our team is committed to investigating any issues with deposits or payments to ensure transparency and fairness. Please contact our support team via the website’s help form with your account and transaction details, and we’ll conduct an urgent review, providing a detailed update within 24 hours. Your feedback is vital, and we’re dedicated to resolving this promptly.
They give you a deposit bonus but don’t pay.
They give you a deposit bonus, and once you’ve made a decent win and can finally withdraw any money that is left, will put all kind of roadblocks to stop you getting the money,
Told me that I had breached the rules of the games I had played, amount used to bet.
The £500 I had withdrawn they confiscated it and basically said tough luck..
Definitely avoid, scam!
September 1, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry for the frustration caused by the confiscation of your £500 withdrawal and the roadblocks you faced, including the claim of breaching game or betting rules. We understand how upsetting this is, especially after a decent win. Our team is committed to fairness and transparency, and we’d like to investigate the specific rules violation cited to ensure clarity and fairness. Please contact our support team via the website’s help form with your account details for an urgent review, and we’ll provide a detailed update within 24 hours. Your feedback is critical, and we aim to resolve this promptly.
WINNINGS CONFISCATED SAY NO MORE
So my winnings have been confiscated as I played some machines as per 7.1 para of there terms
Any excuse not to pay out if certain slots are not to be played they should be restricted access
Total scam this casino so avoid
Update now coming up two weeks still not paid out.
I have had to send more information in certain formats which held it up.
However at no point did they reach out to me yo explain what was needed I had to contact them
Very slow in responding
I feel like it's any excuse just to delay my withdrawal
Same as everyone else they have not paid out
Now 8 days and still showing as pending
I have contacted them a number of times they do not respond
Avoid its a scam
September 1, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry for the frustration caused by the confiscation of your winnings due to paragraph 7.1 of our terms and the ongoing delay with your withdrawal, now pending for 8 days after nearly two weeks. We understand how upsetting it is to feel delayed or ignored, especially with additional document requests that weren’t clearly communicated. We agree that restricted slots should be clearly marked or blocked to avoid confusion, and we’re reviewing our systems to improve this. Your case has been escalated for urgent review to clarify the terms violation and expedite your withdrawal or refund processing. Please contact our support team via the website’s help form with your account details, and we’ll provide a detailed update within 24 hours. Your feedback is critical, and we’re committed to resolving this promptly.
This Casino is a absolute disaster!!!!
This Casino is a absolute disaster!!!!
DONT BELIEVE THE POSITIVE REVIEWS!
I played in this casino and had a very good win.
Then the casino confiscated all my winnings due bonus term violation. But I did not violated anything.
I checked the whole terms and i did all correct.
This casino will never pay your winnings.
September 3, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry to hear about your experience and the frustration caused by having your winnings confiscated due to an alleged bonus term violation. We understand how upsetting this is, especially since you believe you followed all terms correctly. We take such concerns seriously and are committed to reviewing your case thoroughly to ensure fairness. Please contact our support team via the website’s help form with your account details, and we’ll conduct an urgent investigation, providing a detailed update within 24 hours. Your feedback is invaluable, and we aim to resolve this promptly and transparently.
SCAM
SCAM, SCAM, SCAM.
This Casino is an ABSOLUTE scam. I have been waiting 4 days for them to verify my account. They never respond to emails, the live chat they say they cant help with verification.
I have €800 waiting to withdraw, and you cannot do this until the account is verified.
Lets you deposit, not withdraw.
DO NOT TRUST THIS SITE, ITS A SCAM.
September 2, 2025
Unprompted review
Reply from Kingdom Casino
We’re deeply sorry for the frustration caused by the four-day delay in verifying your account and the inability to withdraw your €800. We understand how upsetting it is when deposits are processed instantly but verification and withdrawals face delays, and we apologize for the lack of response to your emails and limited help via live chat. Our team is committed to resolving this promptly. We’ve escalated your case for urgent verification review to ensure your withdrawal can proceed. Please contact our support team via the website’s help form with your account details, and we’ll provide a detailed update within 24 hours. Your feedback is critical, and we’re dedicated to making this right.
I had the same issue very slow with my…
I had the same issue very slow with my withdrawal first time it took three weeks to pay me which is 1000 euros and this time it’s over 10 days still no money gone into my account which is 1400 euros they sent me email which everything is verified but still no sign very disappointed
August 25, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry for the delays with your withdrawals, both the three-week wait for your €1000 and now over 10 days for your €1400, despite verification confirmation. We understand how disappointing and frustrating this is. Our team is committed to processing verified withdrawals promptly, and we’re investigating why your payments have been delayed. We’ve escalated your case for urgent review, and you should see the €1400 in your account or receive a detailed update within 24 hours. Please contact our support team via the website’s help form with your account details to ensure we resolve this quickly. Your feedback is valuable, and we’re dedicated to making this right.
Worst casino I have ever encountered
Worst casino I have ever encountered. Verification claims to take only 48 hours, yet it's been a full two weeks, and I am STILL not verified—even though the account officially shows as verified. When I finally attempt to withdraw my funds, they drag their feet, repeatedly demanding the same documents over and over again every single time I try. It’s nothing but a blatant attempt to stall, to keep me playing longer and losing even more money. This is outright deceit, designed to trap players and drain their funds. Do NOT waste your time on this scam of a casino. Ignore all those so-called positive reviews—they’re nothing but lies concocted by their own staff to fool unsuspecting players.
August 31, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry for the frustration caused by the two-week delay in your verification process and the repeated document requests, despite your account showing as verified. We understand how this feels like a stall tactic, and we apologize for the poor experience. Our verification process aims to ensure security within 48 hours, and we’re investigating why your case has taken longer. We’re committed to resolving this immediately and processing your withdrawal. Please contact our support team via the website’s help form with your account details for an urgent review, and we’ll provide a detailed update within 24 hours. Your feedback is critical, and we aim to make this right for you.
Cannot get my winnings from them won…
Cannot get my winnings from them won €1500 the last 3 days have just been told to be patient noone replied just generic emails have been told if I keep on my account will be closed have been verified by them with no issues but not replying to any emails with regards to my pay out
13 days later and constantly nagging they have now completely blocked my account for bad language!!
Absolutely horrendous Casino stay 100% clear of !!
August 25, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry for the frustration you’re experiencing with your €1500 withdrawal and the lack of clear communication. We understand how disheartening it is to receive only generic emails and be asked to wait without updates. Your account verification was completed successfully, which is a key step, and we apologize for any delay in processing your payout. We’re escalating your case to our payments team for immediate review, and you should receive a detailed update within 24 hours. Please know that we value your patience and are committed to resolving this quickly. To ensure direct communication, please reply to this or contact our support team via the website’s help form with your account details. We appreciate your feedback and will work to make this right.
Scam
Unfortunately, it's a scam. They sent me this message:
Proof of Address: Utility bill, bank statement, or tax document, showing your full name and address as well as the issuing date. The issuing date of this document may not exceed 3 months.
Proof of Deposit: Pictures of the front and backside of your credit/debit card(s). Only the first six and last four digits of your card number should be visible with the remaining digits and CVV/CVC code on the back covered. In case your card has a required signature field that needs to be signed.
Please send us the following documents to:
Our KYC team should look over them and get back to you within 48 hours.
I am writing to express my concern regarding the documentation requested for my payout.
I do not understand why it is necessary to provide photographs of both sides of my bank card, nor why a copy of a utility bill is required.
Had proof of identity been requested during the registration process, that would have been understandable. However, at the payout stage, I believe that providing my bank account number, sort code, and registered address should be sufficient.
I would appreciate clarification on why these additional documents are needed.
August 28, 2025
Unprompted review
Reply from Kingdom Casino
We’re sorry for the frustration caused by our KYC documentation request and understand your concerns about providing additional documents like a utility bill and card photos. These requirements are standard in the industry to comply with anti-fraud and regulatory standards, ensuring the security of your account and funds. The utility bill verifies your address matches your registered details, while the partially obscured card images confirm the deposit method belongs to you, protecting against unauthorized transactions. We apologize if this wasn’t clearly communicated. Our KYC team is reviewing your case, and we’ll ensure a response within 48 hours as promised. For further clarification or to discuss alternative verification options, please reply to this or contact our support team via the website’s help form. We value your feedback and are committed to processing your payout promptly.
Honestly
Honestly, my experience with Kingdom Casino has been quite positive. The site’s interface is very straightforward, and I had no trouble navigating it even on my very first visit. The game selection is diverse, so there’s plenty to keep you entertained without getting bored too quickly.
When it comes to transactions, deposits went through smoothly and pretty fast. Withdrawals took a little longer than I expected, but everything came through in the end, so no real issues there. I also reached out to customer support with a small question, and they responded in a polite and helpful way, which was reassuring.
Of course, like with any online casino, it’s important to stay cautious and play responsibly. But overall, I had a pleasant experience on this site and I can see myself coming back from time to time.
August 4, 2025
Unprompted review
Didn’t self exclude when asked to
Lost a serious amount of
Money over a few days.
Asked for my VIP agent to self
Exclude myself. He told
Me to send an email. Did this 3 days ago and still managed to deposit funds yesterday.
Absolute scam
August 26, 2025
Unprompted review
Reply from Kingdom Casino
We’re truly sorry to hear about your significant losses and the distressing experience with your self-exclusion request not being processed promptly. We take responsible gaming very seriously, and it’s unacceptable that you were able to deposit funds after requesting self-exclusion three days ago. We’re urgently investigating why your email request wasn’t actioned and will ensure your account is excluded immediately to prevent further deposits. Additionally, we’ll review your recent activity for potential refund eligibility. Please contact our support team via the website’s help form with your account details to expedite this process, and expect an update within 24 hours. Your feedback is critical, and we’re committed to resolving this and supporting you.
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