kingsdeneproperty.com Reviews 

220
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, often noting how they go above and beyond to assist. Many highlight individual agents for being knowledgeable, kind, and patient, making interactions pleasant and supportive throughout the process. The company's service is frequently described as excellent, ensuring a smooth and stress-free experience for customers. People appreciate the clear communication and efficient handling of processes, from initial viewings to securing properties. Reviewers note that issues are resolved quickly, contributing to a consistently positive overall experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their helpfulness and... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Response time

Customers had positive experiences with response times, consistently praising the quick and efficient... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, easy, and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more

Rated 5 out of 5 stars

The agent was great to work with from the very start. Really friendly and patient, even showed me the flat twice to help me feel confident with my choice. They kept everything running smoothly betwee... See more

Rated 5 out of 5 stars

Jacob was absolutely fantastic throughout the whole process. From the moment I went to view the property, he made everything straightforward and stress-free. I decided to take the property on the sp... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(220)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Professional Agents

We'd used Kingsdene as a letting agent for several years and they then sold the property for us. In both respects they were outstanding and very professional agents who always went out of their way to help. We were particularly impressed with Katy in the Sales team who liaised really effectively with both sets of solicitors.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Renting Experience with Kingsdene Property

I had an amazing experience renting with Kingsdene Property Manchester for over 3 years, and I was genuinely sorry to leave. Their communication was excellent, and they always resolved any maintenance issues with the flat promptly and professionally. A big shout-out to Vicky, who made my renting experience with Kingsdene seamless and stress-free. I couldn’t recommend them highly enough and will truly miss being a tenant with them.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you, Victoria!

I had the pleasure of working with Victoria Whelan from Kingsdene Manchester during the purchase of our property in MediaCityUK. Victoria was an absolute delight to work with—highly professional, attentive, and quick to adapt to every situation. While my experience with conveyancers and solicitors was challenging, Victoria consistently went above and beyond to resolve issues and keep the process on track. I truly believe we would not have completed the purchase in 2024 without her exceptional support. She was always available to answer calls, respond to emails, and offer her best efforts. Thank you, Victoria, for making this experience much smoother.

October 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Successful viewing

I was glad about the viewings I have done with a lovely agent called charley, she came on time, was helpful and answered all my questions, I recommend kingsdene Property

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

A great experience from day one!

As a renter, I received a tremendous service from Kingsdene. Vicky was excellent from day one, very helping and professional, overseeing everything to a tee. No issue is an issue for Vicky! She is able to find solutions quickly and efficiently, is completely reliable and always willing to go the extra mile. In short, she is a credit to Kingsdene! So I would not hesitate to use Kingsdene regardless of if I was a tenant or an property owner. It's great to know that companies who understand the importance of customer satisfaction still exist. Thank you Vicky and team for a great experience!

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

We have just viewed an apartment with Charley Wooser from the agency. She was super helpful and knowledgeable. We loved the apartment and she is trying to help guide us through the process.

Wouldn't hesitate to recommend!

August 15, 2024
Unprompted review
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Rated 1 out of 5 stars

Bad agent

They dont fix the boiler Im buyer
Waste two months cause me pay £3500 more Stamp duty

Also hide the building insurance which is 50% of service charge until last day of completion

November 6, 2024
Unprompted review
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Reply from kingsdeneproperty.com

Hi, I'm sorry to hear about your experience. Please could you let me know which property this relates to by emailing me at oliver.dolan@kingsdeneproperty.com

Rated 5 out of 5 stars

Charley was amazing

Charley was amazing and so efficient and got everything done so quickly, I am so excited about moving into my new flat 😁

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

Consistently inconsistent, unprofessional, never in the office

The frustration this agency has brought to us during this move was tremendous. I apparenlty had to hop from people to people to people to get the process finished.

Their emails are full of spelling mistakes and unclear, so better check your contract carefully or they might spell your name wrong. Please hire someone who passed their GCSE. And if you want to talk to them, you may want to send an email ahead to make sure they are in the office, cus they are never in the office, let alone reply to your emails.

They have left us with basically no time to finish the process, which has imposed us with unmeasurebale stress. Their reference system is buggy and keeps asking you for the same information. Not sure if the reference system is their own or outsourced but it is highly inefficient, incredibly slow and ask you for more information than you would imagine. Even more than when you apply for the mortgage.

I will be leaving this property the moment this lease is finished thanks to them. Landlord, if you are reading this, you might want to consider switching an agency. Cus your property is amazing and they are managing it like those clowns in 10 Downing street.

September 15, 2024
Unprompted review
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Reply from kingsdeneproperty.com

Hi Charlotte, thank you for your review and I'm sorry to hear about your experience.

Please could you email or call me to discuss this further? Our telephone number is 0161 238 7400 and my email address is oliver.dolan@kingsdeneproperty.com

Kind Regards,

Oliver.

Rated 5 out of 5 stars

The best of my letting agents

Kingsdene (and the company from which they demerged) have been my letting agents since 2010, without any change in personnel looking after me. I have several letting agents for my other properties around the UK, but Kingsdene are better than all of the others. .All tenancy changes have had negligible void periods since Kingsdene find replacement tenants amazingly quickly

October 14, 2024
Unprompted review
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Rated 1 out of 5 stars

Leeds - Lack of respect and communication.

Leeds branch.

Thankfully I have now left, but I will not rent with this company in Leeds again. The lack of basic respect & communication is shocking. Keeping this short, if you want a place where the property manager, Sam W, is rude and ignores your emails regarding repairs and other concerns, rent with Kingsdene in Leeds.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Very Efficient

We have had really good experience with Kingsdene. From start to finish everything has been smooth and efficiently dealt with. Edite Prats has been especially helpful in sorting out the end of tenancy matters. Will deal with Kingsdene in the future as well.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Victoria was so friendly and helpful with finding a flat for me. I would highly recommend Kingsdene Property for when you’re looking for your next home.

September 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Consistently excellent service - highly recommend!

We’ve been with Kngsdene in Leeds for over 8 years and their service has been consistently professional and efficient. Our flat has been rented out throughout the time, with several different tenants. Everything has always been easy to arrange and the team have looked after us, our tenants and our flat very well. Sam, Lela and Laura have been excellent.

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

NIGHTMARE MOVE.

NIGHTMARE MOVE.

Awful, rude staff, awful communication. The worst service I have ever received moving into a flat having used agencies for flats in London, Bristol and Cardiff this is by far the WORST EXPEREINCE I have ever had with moving house. Made the whole move a nightmare.

August 27, 2024
Unprompted review

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