After a brief phone call to Kinly to find out about the procedure to apply for AA, I was told to expect a longish phone call from them . a date was agreed upon. During that call was quizzed in dept... See more

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Company details
Written by the company
Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.
Contact info
Avon House, W14 8TS, London, United Kingdom
- 020 3957 9510
- info@kinly.org.uk
- kinly.org.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Excellent Experience
I really appreciated the patient, friendly and professional help I received with my application. I will not hesitate to recommend Kinly’s services to others in need!
Application was well done
Application was well done. Details were explained nicely. At the end the difficult job was made easy .
Well done.
Helpful efficiency
Polite , helpful and efficient . Very satisfied , I would recommend this company .
Did what they said
Did what they said! Polite, expert and saved me a great deal of time. Would recommend them to anybody looking to check out their allowance eligibility.
Really great company to deal with.fast…
Really great company to deal with.fast and friendly team,make everyone really.

Reply from Kinly
The service was full and knowable…
The service was full and knowable information with very friendly and helpful staff the application was made very easy.
Really helpful staff great result.
Kinly are Kindly and do what they say on the tin.
From start to finish this company treated me kindly and well. They were understanding and caring towards the vulnerable situation I was in. I felt like a person of worth and not a stastic or someone who was viewed as trying to get money from the government or be a burden on them. Considering I have worked hard all of my life and am now at an age where a bit of help is not only welcome but needed too it was such a relief that Kindly understood this. They took the stress out of me having to face robotic beaurocrats and for that I am very grateful.
The lady that help me was very helpful…
The lady that help me was very helpful took all the stress away.
The whole experience was made simple
The whole experience was made simple. All the staff I spoke with were polite and professional. I recommend this service to everyone
Thank you for all the help in what…
Thank you for all the help in what could have been a very stressful situation in completion of the Attendance Allowance forms.
Unhappy.
Telephoned and spoke to one of your staff. I personally have done the original application myself. It has been rejected once again at the Mandatory Reconsideration Notice stage. At the start of my contact with your company, I told you that I had sent in the application in February. Your website does say you can appeal the decision on my behalf, and the person I spoke to said to contact you when and if wished to appeal the decision.. Today the person I spoke to asked me many many questions which I answered. The result was he said your company would make a new application. I queried the fact that my application started in February and it is now July. If I took his advice I would lose out on six months back payment if your company was succesfull with a new application.. He also stated that the Mandatory Reconsideration Notice was in fact my appeal for the claim, he did have to ask his supervisors advice during our conversation a couple of times.. I presumed I would have a right to appeal to a court or someone not connected to the DWP. I do think your company should make it quite clear of what may or may not happen as far as appeals are concerned, and if you really ever do represent applicants who wish to appeal why he said I need to make a new application..

Reply from Kinly
Kinly was absolutely brilliant
Kinly was absolutely brilliant. I should have had attendance allowance years ago, but I found the forms too complicated. Kinly changed all that, it was done so quickly and with such patience that I was so impressed. They submitted the forms and I received a payment within a month. Thank you Kinly.
Would highly recommend
Very helpful and understanding. Made the application process easy. Would highly recommend.
Honest people
Didn't know about this company until an advert came on my screen so thought I'd give it a try as it was free they were so helpful and helped me through all the process of it all as I didn't think I was intitled to anything would highly recommend them
VERY HELPFUL
VERY HELPFUL. IST APPLICATION FAILED. THEY APPLIED AGAIN AN IT WAS SUCCESSFUL. ALL THE STAFF ARE VERY KIND AND HELPFUL. THANK YOU.
Really helpful
Really helpful. Pleasant and friendly. Almost like doing it with a friend
Exceptional friendliness
Exceptional friendliness, guidance and advice and of course a positive outcome. Thank you Webster.
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