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Kinly Reviews 

3,526
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally polite, professional, and kind, making interactions comfortable and reassuring. Many people found the team to be incredibly helpful and understanding, always available to chat and patiently explaining everything. Reviewers highlight that the service simplifies complex application processes, taking the hassle out of daunting paperwork. The company's expertise in asking the right questions and completing forms is frequently appreciated, leading to successful claim outcomes. Many consumers express gratitude for the guidance and support received, stating they could not have achieved their results without this assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as lovely, kind, and very... See more

Service

Customers had positive experiences with service, describing it as professional, efficient, and very helpful.... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process was extremely easy... See more

Claim

Consumers report positive experiences with the claim process, often highlighting the helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a brief phone call to Kinly to find out about the procedure to apply for AA, I was told to expect a longish phone call from them . a date was agreed upon. During that call was quizzed in dept... See more

Rated 5 out of 5 stars

Without their help I would not have even contemplated engaging with this process. As with all beauracrcy, the process of making this claim from the government is deliberately vague, the form is massiv... See more

Rated 5 out of 5 stars

The Kinly team were honest & upfront. They gave me the facts & the one-off reasonable cost. They were kind & helpful. Finally, they were successful & I now receive a much needed Attendance Alliwan... See more

Rated 5 out of 5 stars

Very nice staff put you at ease from the very first phone call, no problems filling in the forms as they know how to answer all the questions, also follow up emails can’t thank this company enough


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(3,526)

3,292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Experience

I really appreciated the patient, friendly and professional help I received with my application. I will not hesitate to recommend Kinly’s services to others in need!

July 13, 2026
Rated 4 out of 5 stars

Really great company to deal with.fast…

Really great company to deal with.fast and friendly team,make everyone really.

July 7, 2026
Kinly logo

Reply from Kinly

Dear Ian,

Thank you very much for your feedback, and we're thrilled to hear we've been able to successfully support you. We know how important it is to receive support quickly and without the stress, which is why our experts get the paperwork done in just 48 hours! We are on hand to help with any queries you may have going forward.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

Kinly are Kindly and do what they say on the tin.

From start to finish this company treated me kindly and well. They were understanding and caring towards the vulnerable situation I was in. I felt like a person of worth and not a stastic or someone who was viewed as trying to get money from the government or be a burden on them. Considering I have worked hard all of my life and am now at an age where a bit of help is not only welcome but needed too it was such a relief that Kindly understood this. They took the stress out of me having to face robotic beaurocrats and for that I am very grateful.

July 6, 2026
Rated 1 out of 5 stars

Unhappy.

Telephoned and spoke to one of your staff. I personally have done the original application myself. It has been rejected once again at the Mandatory Reconsideration Notice stage. At the start of my contact with your company, I told you that I had sent in the application in February. Your website does say you can appeal the decision on my behalf, and the person I spoke to said to contact you when and if wished to appeal the decision.. Today the person I spoke to asked me many many questions which I answered. The result was he said your company would make a new application. I queried the fact that my application started in February and it is now July. If I took his advice I would lose out on six months back payment if your company was succesfull with a new application.. He also stated that the Mandatory Reconsideration Notice was in fact my appeal for the claim, he did have to ask his supervisors advice during our conversation a couple of times.. I presumed I would have a right to appeal to a court or someone not connected to the DWP. I do think your company should make it quite clear of what may or may not happen as far as appeals are concerned, and if you really ever do represent applicants who wish to appeal why he said I need to make a new application..

July 13, 2026
Unprompted review
Kinly logo

Reply from Kinly

Dear Janice,

Thank you for your feedback, although we are sorry to hear this. A Mandatory Reconsideration can be a complicated process and we appreciate your feedback regarding the information provided. If you did want any further support please don't hesitate to get in touch on 0203 957 9510, we'd be delighted to help.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

Kinly was absolutely brilliant

Kinly was absolutely brilliant. I should have had attendance allowance years ago, but I found the forms too complicated. Kinly changed all that, it was done so quickly and with such patience that I was so impressed. They submitted the forms and I received a payment within a month. Thank you Kinly.

July 3, 2026
Rated 5 out of 5 stars

Honest people

Didn't know about this company until an advert came on my screen so thought I'd give it a try as it was free they were so helpful and helped me through all the process of it all as I didn't think I was intitled to anything would highly recommend them

July 2, 2026
Rated 5 out of 5 stars

VERY HELPFUL

VERY HELPFUL. IST APPLICATION FAILED. THEY APPLIED AGAIN AN IT WAS SUCCESSFUL. ALL THE STAFF ARE VERY KIND AND HELPFUL. THANK YOU.

July 8, 2026

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