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Kinly Reviews 

3,312
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, making interactions pleasant and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially when navigating complex claims. Reviewers are particularly impressed with the support received for their claims, often leading to successful outcomes that would have been difficult to achieve independently. However, some people mentioned feeling pressured during the process and experienced issues with follow-up calls not being returned, or encountering staff who seemed confused or rude.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with the service, consistently praising its professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

User experience

Users describe positive interactions with user experience, finding the application process to be simple,... See more

Claim

Reviewers mention positive feedback about claim, with many expressing gratitude for the support received,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I looked at the application form and quickly realised that this was not a simple straightforward document to complete. I read the reviews about Kinly and rang them. From that initial call, everything... See more

Rated 5 out of 5 stars

Kinly are helpful in helping you to apply for Attendance Allowance by speaking directly for answers to questions that cover your circumstances. If you have seen the application form you will understa... See more

Rated 5 out of 5 stars

The Kinly team is a well co-ordinated group team-players. They are great listeners and highly motivated professionals who are willing to help their clients. They did what they promised, and delive... See more

Rated 5 out of 5 stars

The people taking my information were careful and considerate with their questions, they didn’t make me feel under pressure at all - unlike the operatives working on behalf of DWP for PIP. Like chal... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,312)

3,057 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team we’re most helpful in…

The team we’re most helpful in explaining the question and I was able to answer in the most honest way.They listen to what I had to say and you can’t ask for anything more.Great team to deal with.Thank you so very much.

June 25, 2026
Rated 5 out of 5 stars

I really can't say how grateful I a m…

I really can't say how grateful I a m to the people at Kinly ,I am a pensioner of 78 with several health problems which has caused me to have several hardships,as I also look after a blind disabled daughter and at my age I have found that I need help to cope with everyday living ,to manage even the simpliest tasks.Thanks to the people at Kinly the help and support they have given I feel l can know have the help I so badly need.Thanks to all the help from the people at Kinly ,I could not have done it on my own.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I was not serious over the application…

I was not serious over the application thinking that is one of those social media things. My first surprise was DMP acknowledging my application. That was when it dawn on me that I did not really dealth with my serious medical issues. My next surprise was receiving the payment at 4 weeks point. Thank you again for a professional interview and spot on service.

July 3, 2026
Rated 2 out of 5 stars

everything fine.

June 30, 2026
Kinly logo

Reply from Kinly

Dear Albert,

Thank you for your feedback and we're pleased to hear we've been able to support you. Please don't hesitate to get in touch if we can be of any further assistance, we are on hand to help with any other queries.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

Thank you for supplying this service

Thank you for supplying this service
We found the process very easy to follow with your instructions, the actual phone call for us to give all the information on our Health conditions of my wife and I , which we both had found and made a list of it all to answer your questions ,would recommend to all

July 3, 2026
Rated 5 out of 5 stars

My experience received quick attention.is…

My experience was how quickly this organisation contacted me after I suppose made some queries. A man phoned me. After presenting my situation, at the end of the phone hetold me someone in the organisation was going to contact me and take my details. That did mot take too long, I was put to someone. I have high respect for that organisation. Thank you.

June 26, 2026

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