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Kinly Reviews 

3,164
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, making interactions pleasant and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially when navigating complex claims. Reviewers are particularly impressed with the support received for their claims, often leading to successful outcomes that would have been difficult to achieve independently. However, some people mentioned feeling pressured during the process and experienced issues with follow-up calls not being returned, or encountering staff who seemed confused or rude.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with the service, consistently praising its professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

User experience

Users describe positive interactions with user experience, finding the application process to be simple,... See more

Claim

Reviewers mention positive feedback about claim, with many expressing gratitude for the support received,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I looked at the application form and quickly realised that this was not a simple straightforward document to complete. I read the reviews about Kinly and rang them. From that initial call, everything... See more

Rated 5 out of 5 stars

Kinly are helpful in helping you to apply for Attendance Allowance by speaking directly for answers to questions that cover your circumstances. If you have seen the application form you will understa... See more

Rated 5 out of 5 stars

The Kinly team is a well co-ordinated group team-players. They are great listeners and highly motivated professionals who are willing to help their clients. They did what they promised, and delive... See more

Rated 5 out of 5 stars

The people taking my information were careful and considerate with their questions, they didn’t make me feel under pressure at all - unlike the operatives working on behalf of DWP for PIP. Like chal... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(3,164)

2,920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Took up offer from Kinly

Took up offer from Kinly to do all the paperwork for Attendance Allowance. Did not want all the problems doing it myself. Just a phone call later and went over all my circumstances and related problems. They put in the paperwork and 3 weeks later the payments started landing in my bank account. This was quicker than the paperwork as still waiting for this. All stress was taken out of this and I phoned them it had been successful and arranged payment to them for their work. Pleased I made the effort to give them a ring they make it much more simple to do. Staff are pleasant helpful and sympathetic well worth the cost.

July 3, 2026
Rated 5 out of 5 stars

Successful outcome

I have ADHD and never get round to doing things like form filling. Kinly were fantastic, all done and dusted in one friendly phone call.
Well worth the fee they charge.....I couldn't have done it without them.

July 3, 2026
Rated 5 out of 5 stars

Everyone was so very kind

Everyone was so very kind, helpful and knowledgeable. I couldn't have managed the application on my own. I thoroughly recommend this service and organisation.

July 3, 2026
Rated 5 out of 5 stars

Brilliant

Brilliant, took away all the stress of form filling and dealt with my application with a professional approach. Would recommend highly.

July 2, 2026
Rated 5 out of 5 stars

Pretty effortless with good…

Pretty effortless with good communication and with what seemed to be genuine concern for my wellbeing , If I was asked
“ would I recommend it “ yes ! . I have been on this planet for 77 years and have no idea how long last
Thanks Tony

June 26, 2026

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