It was any easy process with helpful and pleasant phone staff. Sufficient time was given between calls to think carefully about my situation and provide answers. Overall a value for money outcome wi... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.
Contact info
Avon House, W14 8TS, London, United Kingdom
- 020 3957 9510
- info@kinly.org.uk
- kinly.org.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A complex process made easy
So helpful
Kinly made it much easier for me to apply for Attendance Allowance as I find it too confusing and tiring to fill in forms myself..
They were understanding and very kind and caring.
Thank you Kinly!
Quick responsive service
Quick responsive service. Friendly staff. Awarded AA Allowance with their assistance.
Excellent service
Faultless, fast, friendly. This service made it so easy to go through the forms. Lady I spoke to was very patient, friendly and professional. I would definitely recommend this service. Worth every penny. Thank-you.
Excellent Service from Kinly
Very helpful staff who assisted me to compile my claim for Attendance Allowance.
The Claim form is quite lengthy/complex to fill out so their involvement was beneficial
All the staff that dealt with my claim…
All the staff that dealt with my claim were very helpful and knowledgeable
Successful application after initial rejection
After a very professional guided completion of the Attendance Allowance form, I was disappointed to receive a rejection from DWP.
I accepted this without question.
However, KINLY were not so easily satisfied, and they patiently went through the form with me again.
Clear guidance, expressing things slightly differently led to an accetance by DWP that my application was valid. I have been awarded the higher level of support.
Biggest thanks to everyone at KINLY.
Michael Taylor
The.Professional Expertise of Kinly.
Professional expertise.that made possible for an old man to realise and recall all the difficulties and problems associated with his debilited serious condition. Thank you so very much for enabling my claim fo Attendance Allowance.
Kinly has been a great help to me as I…
Kinly has been a great help to me as I am finding it very difficult to fill in any forms at the moment and it took a heavy pressure off me the staff were very helpful and professional making it easy for me to answer questions for my claim
Everything was made easy for me
Everything was made easy for me. From my initial contact through to teceiving my payment.
Thank you for you help
My case was handled brilliantly
My case was handled brilliantly. Great service. staff was very polite.
i MADE ONE CALL GAVE MY DETAILS IN…
i MADE ONE CALL GAVE MY DETAILS IN DEPTH AND THE APPLICATION WAS SUCCESSFUL.
ITS THAT EASY

Reply from Kinly
excellent service
excellent service. I would highly recommend their services. Good value for the work done. It was well done and saved weeks of effort.
Success
I must admit I was sceptical at first but so pleased now that I contacted Kinly because they have proved to be efficient, patient and extremely helpful. The whole process was easy and fortunately resulted in a successful application. Thankyou.
Very friendly and helpful
Very friendly and helpful. Went over everything without seeming invasive, I felt at ease and comfortable giving my details even though some of my problems I felt, to me to be embarrassing. Many thanks to kinly for getting me the much needed help.
Very helpful and informative staff
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







