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Kinly Reviews 2,500

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making the process easy and stress-free. Many people highlight the exceptional service, noting the company's efficiency, understanding approach, and ability to navigate complex applications successfully. Reviewers are particularly impressed with how the company handles claims, often achieving positive outcomes that customers might not have managed on their own. However, some customers also noted that while the service is excellent, they would suggest having one team member keep them updated throughout the process for an even smoother experience, especially for elderly clients. A few other people also felt that they could have potentially handled the claim themselves, despite acknowledging the company's professional and helpful approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as kind, professional, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, excellent, and... See more

Customer service

Consumers find customer service to be positive, highlighting the politeness, helpfulness, and patience of... See more

User experience

Users describe positive interactions with the user experience, highlighting how the service made complex... See more

Claim

People report positive experiences with the claim process, with many stating they wouldn't have known how to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was any easy process with helpful and pleasant phone staff. Sufficient time was given between calls to think carefully about my situation and provide answers. Overall a value for money outcome wi... See more

Rated 5 out of 5 stars

Kinly are top drawer professionals who deliver a top drawer service.They make sure the right questions are asked and answered.They have very high success rate because they know their stuff. Thank you... See more

Rated 5 out of 5 stars

Having explored the Kinly site with regard to Attendance allowance support which was successful. The experience was made so easy to what could have potentially been complicated and overwhelming if... See more

Rated 5 out of 5 stars

From initial contact with Kinly to final communication, Kinly spoke with integrity. The Kinly Team showed excellent awareness of my requirements, being respectful in their approach and method through... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

So helpful

Kinly made it much easier for me to apply for Attendance Allowance as I find it too confusing and tiring to fill in forms myself..
They were understanding and very kind and caring.
Thank you Kinly!

June 3, 2026
Rated 5 out of 5 stars

Excellent service

Faultless, fast, friendly. This service made it so easy to go through the forms. Lady I spoke to was very patient, friendly and professional. I would definitely recommend this service. Worth every penny. Thank-you.

June 2, 2026
Rated 5 out of 5 stars

Successful application after initial rejection

After a very professional guided completion of the Attendance Allowance form, I was disappointed to receive a rejection from DWP.
I accepted this without question.
However, KINLY were not so easily satisfied, and they patiently went through the form with me again.
Clear guidance, expressing things slightly differently led to an accetance by DWP that my application was valid. I have been awarded the higher level of support.
Biggest thanks to everyone at KINLY.
Michael Taylor

May 27, 2026
Rated 4 out of 5 stars

i MADE ONE CALL GAVE MY DETAILS IN…

i MADE ONE CALL GAVE MY DETAILS IN DEPTH AND THE APPLICATION WAS SUCCESSFUL.

ITS THAT EASY

May 27, 2026
Kinly logo

Reply from Kinly

Dear Mr Kumar,

Thank you very much for your feedback, and we're thrilled we were able to help! We are also on hand to help with any other queries you have going forward. Please do share your experience with anyone else you know who may benefit from our service - we have a referral scheme in place and would be delighted to help.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

excellent service

excellent service. I would highly recommend their services. Good value for the work done. It was well done and saved weeks of effort.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Success

I must admit I was sceptical at first but so pleased now that I contacted Kinly because they have proved to be efficient, patient and extremely helpful. The whole process was easy and fortunately resulted in a successful application. Thankyou.

June 3, 2026
Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Went over everything without seeming invasive, I felt at ease and comfortable giving my details even though some of my problems I felt, to me to be embarrassing. Many thanks to kinly for getting me the much needed help.

June 2, 2026

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