I looked at the application form and quickly realised that this was not a simple straightforward document to complete. I read the reviews about Kinly and rang them. From that initial call, everything... See more

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Review summary
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Company details
Written by the company
Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.
Contact info
Avon House, W14 8TS, London, United Kingdom
- 020 3957 9510
- info@kinly.org.uk
- kinly.org.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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exeaa claimllent help
very helpfull understanding staff very informative and not in your face
Knew exactly how to write down what we…
Knew exactly how to write down what we were trying to explain
Very helpful staff
Thank you very much indeed for helping…
Thank you very much indeed for helping me with my claim even though I didn't expect to get anything I was very surprised that I got the higher rate I give you 10 out 10 for your good work well done kinly very pleased with you all.
I didn't have anyone who I could speak…
I didn't have anyone who I could speak to or get advice from on how to get help, or even who to contact about pension benefits. It was something I've thought about even before I retired. A lot of people I know felt the same. Having someone I could speak to about help with pension benefits is the most important thing I believe. When I got the email from Iceland I wasn't really paying attention, I thought it was another money saver in store. After reading it properly I hoped this was maybe a chance for me to ask someone who knew and who could help me. I still now, even after having my claims being successful fund it hard to believe. Attendance Allowance was something I'd never heard of, through Kinly I was awarded £114 a week. Money worries & the stress that goes with it just disappeared for me. The difference to me financially & to my mental wellbeing & health is life changing. It really is. I am so grateful to the people at Kinly for everything they have done for me. I can do things now, like visit my grandchildren who live in Chichester more than twice a year. I can eat better, I can heat my flat in the winter. Its just changed everything for the better and made me so much more relaxed. Kinly have been a Godsend to me.
A very easy experience
I found the whole experience very easy, all the people I spoke to were very helpful.
Their support was first class.
Very helpful and knowlegable about what…
Very helpful and knowlegable about what they offer
I am VAT exempt and their invoice…
I am VAT exempt and their invoice icluded VAT.
Not paying until they rectify their invoice

Reply from Kinly
Excellent Trustworthy Company
Just very helpful, polite and friendly staff. They are professional and know what they're dealing with.
We didn't have to do any paper work it was all done by Kinley who after interviewing us, made the claim to the DWP on our behalf. We received a letter from DWP after 5/6 weeks telling us the claim was successful.
They were to the point and honest with…
They were to the point and honest with you. Didn't pester you.
A very friendly experience and great…
A very friendly experience and great clarity about the questions. Promoting honesty with no pressure on how you should respond.
I had a very friendly guy who helped me…
I had a very friendly guy who helped me through the application process. He gave me plenty of time to answer all the questions and made it a very relaxing and purposeful experience.
The process became stress-free and the…
The process became stress-free and the outcome a cause for celebration.
I have given u a review previosly and…
I have given u a review previosly and am VERY pleased with your support for my claim for attendance allowance.
Support every step of the way
Support every step of the way . The results are very impressive .Your claim is presented in the best way possible . The staff are very knowledgeable in completing very complex forms . Don’t struggle on your own .
Kinly support throughout
Excellent service from polite,knowledgeable and friendly staff would recommend
Excellent Service During a Stressful Time
I used Kinly to help apply for Attendance Allowance on behalf of a family member, and they made what could have been a complicated and stressful process feel straightforward and manageable.
The team member who prepared the application took considerable time to ensure every relevant detail was accurately recorded. I never felt rushed, and it was clear they genuinely wanted to give the application the best possible chance of success.
Their claims about the effectiveness of their service certainly rang true in our case—the application was successful. I would have no hesitation in recommending Kinly to anyone needing help with an Attendance Allowance claim.
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