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Kinly Reviews 

3,312
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, making interactions pleasant and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially when navigating complex claims. Reviewers are particularly impressed with the support received for their claims, often leading to successful outcomes that would have been difficult to achieve independently. However, some people mentioned feeling pressured during the process and experienced issues with follow-up calls not being returned, or encountering staff who seemed confused or rude.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with the service, consistently praising its professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

User experience

Users describe positive interactions with user experience, finding the application process to be simple,... See more

Claim

Reviewers mention positive feedback about claim, with many expressing gratitude for the support received,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I looked at the application form and quickly realised that this was not a simple straightforward document to complete. I read the reviews about Kinly and rang them. From that initial call, everything... See more

Rated 5 out of 5 stars

Kinly are helpful in helping you to apply for Attendance Allowance by speaking directly for answers to questions that cover your circumstances. If you have seen the application form you will understa... See more

Rated 5 out of 5 stars

The Kinly team is a well co-ordinated group team-players. They are great listeners and highly motivated professionals who are willing to help their clients. They did what they promised, and delive... See more

Rated 5 out of 5 stars

The people taking my information were careful and considerate with their questions, they didn’t make me feel under pressure at all - unlike the operatives working on behalf of DWP for PIP. Like chal... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(3,312)

3,057 reviews in the last 12 months

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Rated 4 out of 5 stars
Kinly logo

Reply from Kinly

Dear Andrina,

Thank you very much for your feedback. We're pleased to hear that we've been able to successfully support you! At Kinly, we always strive to provide an exceptional experience for every client, and we value your feedback to help us to continue improving. If you have any further thoughts or suggestions please don't hesitate to call us, and we are on hand to help with any further queries you may have too.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

I didn't have anyone who I could speak…

I didn't have anyone who I could speak to or get advice from on how to get help, or even who to contact about pension benefits. It was something I've thought about even before I retired. A lot of people I know felt the same. Having someone I could speak to about help with pension benefits is the most important thing I believe. When I got the email from Iceland I wasn't really paying attention, I thought it was another money saver in store. After reading it properly I hoped this was maybe a chance for me to ask someone who knew and who could help me. I still now, even after having my claims being successful fund it hard to believe. Attendance Allowance was something I'd never heard of, through Kinly I was awarded £114 a week. Money worries & the stress that goes with it just disappeared for me. The difference to me financially & to my mental wellbeing & health is life changing. It really is. I am so grateful to the people at Kinly for everything they have done for me. I can do things now, like visit my grandchildren who live in Chichester more than twice a year. I can eat better, I can heat my flat in the winter. Its just changed everything for the better and made me so much more relaxed. Kinly have been a Godsend to me.

June 30, 2026
Rated 2 out of 5 stars

I am VAT exempt and their invoice…

I am VAT exempt and their invoice icluded VAT.
Not paying until they rectify their invoice

July 6, 2026
Kinly logo

Reply from Kinly

Dear Mr Frankfurt,

Thank you so much for your feedback - we're so pleased we were able to successfully support you through your Attendance Allowance application. Just to explain, we have to include Value Added Tax (VAT) as a legal requirement in the UK. We wish this wasn't the case, and continue to advocate for VAT being removed on services that help older adults like this. We have been in touch with you directly to ensure you are not out of pocket, and are on hand to help with any other queries.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

Excellent Trustworthy Company

Just very helpful, polite and friendly staff. They are professional and know what they're dealing with.

We didn't have to do any paper work it was all done by Kinley who after interviewing us, made the claim to the DWP on our behalf. We received a letter from DWP after 5/6 weeks telling us the claim was successful.

July 3, 2026
Rated 5 out of 5 stars

Support every step of the way

Support every step of the way . The results are very impressive .Your claim is presented in the best way possible . The staff are very knowledgeable in completing very complex forms . Don’t struggle on your own .

July 6, 2026
Rated 5 out of 5 stars

Excellent Service During a Stressful Time

I used Kinly to help apply for Attendance Allowance on behalf of a family member, and they made what could have been a complicated and stressful process feel straightforward and manageable.

The team member who prepared the application took considerable time to ensure every relevant detail was accurately recorded. I never felt rushed, and it was clear they genuinely wanted to give the application the best possible chance of success.

Their claims about the effectiveness of their service certainly rang true in our case—the application was successful. I would have no hesitation in recommending Kinly to anyone needing help with an Attendance Allowance claim.

February 11, 2026

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