I have applied for the Refund. Great support from the supporting team. Khrystyna Malko is doing a great job in following up my concerns and updating me. Still working on it, but hope this process will... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quite a disaster. Made a booking, wanted to add this booking to the airline app, booking is nowhere to be found, need to make a new and now much more expensive booking because kiss and fly could... See more
Company replied
I have booked already several times and everythink has always worked perfectly. The booking process is easy and clear with no hidden fees and no additional costs afterward. Tickets are issued very qu... See more
Company replied
Today I've bought a flight tickets for my journey but unfortunately after two hours due to unexpected circumstances I had to resign it. I wrote a message to Customer Support and got nice and qucik... See more
Company replied
Company details
Written by the company
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure. Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey. Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Contact info
Harju maakond, Kesklinna linnaosa, Jõe tn 3-302, 10151, Tallinn, Estonia
- USA +12026604060
- info@kissandfly.com
- kissandfly.com
3.2
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and transparent booking site
February 2, 2026
Unprompted review
Reply from Kissandfly.com
Dear Mr Muhammad,
Thank you for your review.
We’re happy to hear you found our booking site easy and transparent.
If you ever need assistance with a reservation, our support team will be glad to help.
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Price extremly rising during booking session
I wanted to book a flight via Skyscanner. I have already often booked there and the mentioned price was always correct when booking. So this time I chose kiss and fly, wrote down all my data and just before pressing the payment button, the price increased from 357,42 Euro to 543,43 Euro! And I was watching the price for three days in advance, it was always the same. Absolute scam. Refused the payment of course and booked with another company.
Information to your answer: I don't have a reference code, but I screenshoted the booking session. If you send me an e-mail address, I can send the pictures to you.
January 26, 2026
Unprompted review
Reply from Kissandfly.com
Dear Monika Bauer,
Thank you for sharing your experience.
To check what happened in your specific session (fare availability, timing, and any system re-pricing), please provide either your booking number (if one was generated) or the purchaser’s email address used during the booking attempt so we can identify the case and investigate properly.
UPD 04/02
You can send your screenshots to info@kissandfly.com
Please describe the essence of your request in the email (what happened, the route/date, and at which step the price changed), because Trustpilot messages and our email support are handled separately and we need the details in the email thread to investigate properly.
We’ll review the information as soon as we receive it and get back to you.
Very good and easy to mak booking
February 2, 2026
Unprompted review
Reply from Kissandfly.com
Dear Zaher Salloura,
Thank you for your review. We’re glad to hear that booking was very good and easy for you.
If you need any help with your reservation in the future, please don’t hesitate to contact us.
Great customer service.
Great customer service.
Just had a chat with Sabina Safiulova. She was very helpful with giving me the exact information I needed. She also was very fast and polite.
January 30, 2026
Unprompted review
Reply from Kissandfly.com
Dear Teodora Dragneva,
Thank you for your kind review. We’re very pleased to hear you had a great customer service experience and that Sabina Safiulova provided the exact information you needed — quickly, politely, and with genuine care.
Your time and trust truly matter to us. If you ever need anything else regarding your booking, please feel free to reach out anytime — we’ll be happy to assist.
Good website
Good website, when I contacted them to add luggage they answered very fast and tried to help me despite the different timezone.
Special thanks to Andriiana López for her efforts!
January 16, 2026
Unprompted review
Reply from Kissandfly.com
Hi Wafaa,
Thank you for your kind feedback! We’re glad to hear you found the website useful and that our team replied quickly and supported you with adding luggage despite the time zone difference.
Special thanks for mentioning Andriiana López — we’ll be sure to share your words with her.
Wishing you a smooth and pleasant trip!
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Thanks for keeping me updated and calm Kiss&Fly
I booked our Tokyo to Okinawa tickets and after my bookings I read a lot of bad comments about Kiss&fly.
Now I understand people rarely leave positive reviews, because good service is often taken for granted. That’s why, as soon as something unexpected happens, or there’s an issue—even if it’s resolved during the process—people often leave reviews based on their immediate emotions. They really help me for my anxious questions after seeing all these negative comments. My experience is really positive with Kiss&fly. We got our tickets and all is well. Thanks for everything especially “Sabina Safiulova 🌸”
January 28, 2026
Unprompted review
Reply from Kissandfly.com
Dear Ipek Balcı,
Thank you for your kind feedback and for trusting Kiss&Fly.
We’re happy to hear that your booking experience was positive and that everything went smoothly.
We’ll be glad to see you again on our website in the future.
Anytime again
I have booked already several times and everythink has always worked perfectly. The booking process is easy and clear with no hidden fees and no additional costs afterward. Tickets are issued very quickly.
Overall....very good experience and would book there again any time.
January 22, 2026
Unprompted review
Reply from Kissandfly.com
Dear Didi,
Thank you very much for your review and for choosing us repeatedly.
We’re delighted to hear that everything has worked perfectly for you, that the booking process is easy and transparent, and that your tickets were issued quickly. Your trust and recommendation mean a lot to our team.
We’ll be happy to assist you again anytime.
Today
Today, Sofia Hronska helped me, and we went through all the troubles of finding my flight, step by step. I love it.
January 25, 2026
Unprompted review
Reply from Kissandfly.com
Dear Paweł,
Thank you for your feedback.
We are happy to hear that Sofia Hronska supported you step by step and helped you resolve the issue with finding your flight. We truly appreciate your kind words and will gladly share your review with Sofia and our team.
A little anxiety provoking....
A little anxiety provoking..... it took me 2 days and multiple interventions to get a ticket issued ... merely hours before the flight. However, the support agent was very professional and clearly a person, or at least identified as such
January 25, 2026
Unprompted review
Reply from Kissandfly.com
Dear Ulrich Rauch,
Thank you for your feedback.
We sincerely apologize for the stress caused by the delay in issuing your ticket, especially so close to departure. In this case, we were awaiting the airline’s confirmation, which is why the ticket issuance took longer than expected.
At the same time, we appreciate your recognition of our support agent’s professionalism. Your comments are being reviewed internally so we can improve processing times and ensure a smoother experience going forward.
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They left me stranded abroad
They left me stranded abroad by cancelling my ticket half way through the trip. I had my boarding card for the return leg, but they somehow, for some reason cancelled the ticket so I wasn't allowed on the flight. Then of course, its impossible to reach them. It feels like I was scammed.
Update. To be fair, they have responded to my complaint. I received a "sorry for any inconvenience" general response and they refunded PART of the additional cost I incurred on a new flight home. So, I am still out of pocket, still have not received an explanation about how they could cancel my ticket and of course no compensation for the massive inconvenience they caused me. So maybe this is just "incompetent" and "unprofessional" rather than out and out scam. Still, don't trust them.
Update, 1 month on. They still haven't refunded my full costs.
Beware that this group also operates under other names: Tickets, MyTickets, and Travelfrom, probably due to overwhelming negative reviews.
January 23, 2026
Unprompted review
Reply from Kissandfly.com
Dear Chris Buckle,
We are sorry to hear about your experience and understand how stressful this situation must have been.
We have already contacted you by email regarding your Trustpilot review and are currently awaiting your reply so we can begin the investigation. To review your case properly, we require additional details and supporting documents.
Please reply to our email as soon as possible so we can clarify what happened with your tickets and proceed with the case review.
UPD 06/02
We would like to confirm that today, 6 February, we processed your refund. In addition, based on the receipts you provided, we have compensated you for the cost of the new tickets you had to purchase.
We are also investigating this case thoroughly and will make every effort to identify and eliminate any technical or operational issues to help ensure that similar situations do not happen again in the future.
If your issue is now resolved, we would be very grateful if you could update your review to confirm the outcome and adjust your rating accordingly. This is extremely important to us and helps other customers understand that the matter was addressed.
UPD 09/02
Dear Chris Buckle,
Thank you for your update. We understand your concerns and we’re sorry again for the disruption you experienced.
Following your case review, we would like to clarify the scope of the reimbursement that was processed. On 6 February, we issued a refund and reimbursed the replacement flight costs based strictly on the receipts you provided. In other words, we refunded the documented out-of-pocket expenses you confirmed with supporting evidence for the new tickets you had to purchase as a direct result of this situation.
Please note that, under our reimbursement process, only documented and verifiable expenses can be reimbursed. This is why the reimbursement amount corresponds exactly to the confirmed costs shown on the receipts submitted. If there are any additional costs directly related to this case that you have not yet provided documents for, you are welcome to share the relevant proof and we will review it accordingly.
We are continuing to investigate what caused the issue with the return segment and will use the findings to prevent similar cases in the future.
If the refund and reimbursement have now been received and your issue is resolved, we would be very grateful if you could update your review to reflect the outcome (and adjust your rating if you feel appropriate).
UPD 04/03
Dear Chris Buckle,
Thank you for your updated review. We are truly sorry for the distress and inconvenience this situation caused.
We would like to confirm that on 3 March we completed the review of your case and processed the remaining reimbursement. As a result, the full documented costs related to this incident have now been refunded to you.
Please note that depending on your bank or payment provider, the final posting of the transaction may take additional time. If you do not see the full amount reflected yet, please reply to our email so we can provide the transaction details and assist further.
We appreciate your patience while we finalized the case. If everything is now resolved and you have received the full refund, we would be grateful if you could find a moment to update your review and rating accordingly.
It was not possible to do online check…
It was not possible to do online check in on their site. Even though I got an email with a link that said "online check in"
January 15, 2026
Unprompted review
Reply from Kissandfly.com
Dear Kund,
To investigate this properly and check what happened in your case, please share your booking reference (reservation number) or the purchaser’s email address used during checkout for identification.
Once we receive these details, we will review the issue and assist you as quickly as possible.
Easy to book and effective customer support
I had some troubles during the check-in process due to a missing PNR. I contacted their support and they were very helpful. I especially would like to mention Nataliia Chykulaieva for her efficiency and kindness.
January 22, 2026
Unprompted review
Reply from Kissandfly.com
Dear Ambra,
Thank you for sharing your experience. We’re glad to hear the booking process was easy and that our support team could assist you effectively during the check-in issue with the missing PNR.
Your special mention of Nataliia Chykulaieva is truly appreciated—we will make sure your kind words are shared with her. Thank you again for your trust, and we look forward to helping you with your next trip.
Kiss good bye to your flight
Booked a flight. It took them more than 28hrs, only to come back and say the flight isn't available. Why would you sell something that you can't provide? When checked online, flight was still available. However, due to their inefficiency price has gone up. Hence, they gave us a budget airline with connecting flights. Had to cancel the flight. Ended up spending more money to book the same flight with another website. Avoid at all costs!!!
January 22, 2026
Unprompted review
Reply from Kissandfly.com
Dear THILINA WEERASINGHE,
To investigate your case and provide a clear explanation (including the status of the booking and any payment/refund actions), could you please share your booking reference number or the purchaser’s email address used for the reservation?
As soon as we receive these details, we will review the case in priority and get back to you with an update.
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Was best enough
January 20, 2026
Unprompted review
Reply from Kissandfly.com
Dear Hussain Nimal,
Thank you for your feedback. We appreciate you choosing our service.
If there is anything we could improve to make your next experience even better, please feel free to share your suggestions—we will be glad to assist.
Booked tickets through their website
Booked tickets through their website. I had chosen a ticket and the system booked me another ticket and then wouldn’t let me to change it. They asked for more than 1000 danish kroner to change it.
January 20, 2026
Unprompted review
Reply from Kissandfly.com
Dear Eva,
Thank you for your review.
To check your case in detail and provide you with an accurate explanation and possible options, please share your booking reference or the purchaser’s email address used for the reservation so we can identify your order in our system.
I canceled the reservation.
Blackmail and lots of lies!
Attention! I made a reservation, they took my money, and in the morning they asked for another 40 euros because the" ticket had gone up in price".
Then I canceled the reservation and asked for a full refund. They assured me several times that the money would be unblocked and I would get it back. This is a lie. I'm still waiting ...
Twenty days later, my money was refunded. But I can't agree that it's right to buy a plane ticket like this. At least it hasn't happened to me before. Especially if this is the only money we have. I'm sorry, but I won't be using your services anymore. The only thing that was good was the communication and the quick responses. Thank you!
January 7, 2026
Unprompted review
Reply from Kissandfly.com
Dear I V,
Thank you for sharing your feedback. We are truly sorry for the frustration and uncertainty this situation has caused, and we would like to clarify what happened as transparently as possible.
At the time we attempted to issue your tickets, we unfortunately did not receive confirmation from the airline that seats were still available under the fare you originally selected. In such cases, we have only two possible options to offer:
* proceed with ticket issuance with an additional payment (to cover the difference for the available fare), or
* cancel the booking and return the full amount.
As the additional payment was not suitable for you, we cancelled your booking in accordance with your request.
Regarding the payment: we did not charge (withdraw) your money. The amount was only temporarily authorized/blocked by your bank to verify the card’s ability to pay. On January 8, we released this authorization, meaning the funds should have been unblocked by your bank and become available on your account.
If you still do not see the funds, we kindly ask you to contact your bank’s support team, as the final timing of when blocked funds reappear depends entirely on the bank’s internal processing. We also sent you a supporting document by email, which you can provide to your bank so they can locate the transaction and confirm the status more quickly.
We sincerely apologize again for the inconvenience. If your issue is already resolved and the funds are visible on your account, we would greatly appreciate it if you could update your review to reflect the final outcome.
The best app
I like this app, all in one place, passenger info, loyalty cards, Apple Pay. There’s no hidden fees, very reasonable prices. Just 2 minutes to issue a ticket.
Thanks guys for the great job.
January 19, 2026
Unprompted review
Reply from Kissandfly.com
Dear Andron,
Thank you for your wonderful review. We’re delighted to hear that you enjoyed the convenience of having everything in one place—passenger details, loyalty cards, and Apple Pay—and that the booking process was fast and transparent.
We truly appreciate your trust and support. We look forward to assisting you again with your next trips.
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Poor costumer service
This company accepts my flight and takes money off my Credit card. The next day they cancle my flight after being booked and cost me double to book the next day. If I knew better o would of responded with a different platform as I fly with them frequently
January 17, 2026
Unprompted review
Reply from Kissandfly.com
Dear Tyler Klus,
Thank you for taking the time to share your experience. We are truly sorry for the stress and additional inconvenience this caused you.
We would like to clarify what happened from our side. At the moment of ticket issuance, the airline did not confirm the availability of seats for the selected flight. Unfortunately, in such situations the booking cannot be finalized as a valid issued ticket, even though the payment step has already been completed. As soon as we received the airline’s notification, we acted immediately and searched for the best possible alternative flight option available at that time, trying to minimize any disruption to your plans.
Since the alternative itinerary did not meet your needs, we did not proceed further and cancelled the booking. The payment was refunded back to the purchaser’s bank account. We understand that a refund does not compensate for the inconvenience and the higher cost you faced when rebooking on your own, but please know that our intention was to support you quickly and transparently and to prevent you from being left without options.
Your trust is very important to us, and we sincerely regret that this experience did not meet your expectations. We are continuously working to improve the speed of confirmations and the clarity of communication in cases where airline availability changes unexpectedly.
I bought a ticket for a flight to…Malta
I bought a ticket for a flight to Malta, however at the counter my customer information did not come up. The person at the counter said this might have been due to this specific flight being a charter flight. I don't think the company is a scam, I just think that issues on the backend with different airlines can occur which can lead your ticket to 'not being found in their system'. It was a scary experience given that I had a few following flights. If I had missed this flight, I may have had to miss $1000 worth of hotel bookings and follow on flights.
January 16, 2026
Reply from Kissandfly.com
Dear Alara Dinc,
Thank you for sharing your experience with us. We are very sorry to hear about the situation you faced at the airport and we understand how stressful this must have been, especially with onward flights and hotel bookings.
Please be informed that we are urgently checking all details related to your reservation with our relevant departments/partners. Kindly ask you to wait while we complete the verification. We will do our best to get back to you with a clear update and solution in the shortest possible time.
UPD 03/05
Dear Alara Dinc,
We sincerely apologize for the long waiting time and for the stressful experience you had at the airport.
We fully understand how worrying this situation must have been, especially considering your onward travel plans and related bookings. We are very sorry for the inconvenience caused.
We would like to inform you that today, 4 May, we reimbursed you for the cost of the new tickets you had to purchase.
Once again, please accept our sincere apologies. If you consider that your issue has now been resolved, we would be extremely grateful if you could update your review and rating and share the final outcome of your case.
Your feedback is very important to us and would mean a lot.
@Nataliia Chykulaieva thank you!!!!!!
January 16, 2026
Unprompted review
Reply from Kissandfly.com
Thank you, Emir Heljic.
We truly appreciate your message, and we’re happy to hear that Nataliia Chykulaieva was able to help. Your feedback means a lot to us.
We’ll be glad to assist you again anytime.
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