The dress is stunning! My daughter is so excited for her upcoming party. We had no issues at all, shipping does take sometime so I would keep that in mind but overall everyone was super helpful. Thank... See more
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Review summary
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Reviews shaping this summary
Perfect dress! Shipping can be a little slow and expensive is my only complaint! Also thank you Demi for the help !
Company replied
We were kinda panicking about the arrival time of the dress and reached out to customer service. They listen provided a solution and we now have the dress! It’s so so beautiful. It exceeded beyond our... See more
Company replied
Let me start off by saying the customer service was Excellent! My dresses were stunning. They were very well packaged and exactly as expected. Breannia from customer services was the Best!! She was... See more
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Company details
Written by the company
We are an online retail company that offers girls' and woman's prom dresses. Customers can browse prom dresses online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high-quality products and high-quality services.
Contact info
2785 Cabot Dr,#7-165., 92883, Corona, United States
- 9512944771
- service@kissprom.com
- kissprom.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with the customer service…
Very pleased with the customer service I received! The style of the dress I ordered had changed in the midst of me placing the order to when I received it. They remade the dress for me and still got it to me on time! Helped a bride in distress. The dress is beautiful!
June 25, 2026
Unprompted review
Reply from KissProm
Dear Kaitlyn,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
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I am extremely inspired by their women…
I am extremely inspired by their women all clothing collection.Their hard work shows all beauty and elegance.Deep love and respect for dear clara
July 15, 2026
Unprompted review
Reply from KissProm
Dear Malik,
Thank you so much for your kind review. We're truly honored that you took a moment to share your positive experience with us.
Hearing that you're happy with your purchase means the world to our team. We always strive to provide beautiful dresses and a smooth shopping experience, and knowing that we met your expectations is the best reward.
We appreciate your trust and hope to welcome you back again soon. 🤍
Warm regards,
The KissProm Team
We weren’t sure about ordering online…
We weren’t sure about ordering online from a company but we were actually pleasantly surprised. It came pretty quick and we ordered it on a tight schedule, the dress was exactly how it was shown and fit like a glove. Good quality. Would definitely order again for my daughter’s homecoming. Thanks!!
June 9, 2026
Unprompted review
Reply from KissProm
Dear Ashley,
Thank you so much for your kind review. We're truly honored that you took a moment to share your positive experience with us.
Hearing that you're happy with your purchase means the world to our team. We always strive to provide beautiful dresses and a smooth shopping experience, and knowing that we met your expectations is the best reward.
We appreciate your trust and hope to welcome you back again soon. 🤍
Warm regards,
The KissProm Team
We were kinda panicking about the…
We were kinda panicking about the arrival time of the dress and reached out to customer service. They listen provided a solution and we now have the dress! It’s so so beautiful. It exceeded beyond our expectations. Thank you kiss prom for delivering the most beautiful dress!!!
July 23, 2026
Unprompted review
Reply from KissProm
Dear Liz,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
Great Quality & Great Prices
We have purchased multiple dresses from kissprom.com and they have all been beautiful. Ellen was so much help during the purchase of my daughters prom dress which looked absolutely incredible. We have already started searching this store for my daughter's 2026 Homecoming dress!!
April 21, 2026
Unprompted review
Reply from KissProm
Dear Stacey,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
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This dress was absolutely stunning my…
This dress was absolutely stunning my daughter wore it for her 8th grade formal!! She absolutely loved it! It was so beautiful!
June 12, 2026
Unprompted review
Reply from KissProm
Dear Josephine,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
I would give this a zero if I could
I would give this a zero if I could. I ordered a dress from the months ago and it did not fit my daughter properly so we returned it on warm. I still have not received my refund and I keep getting the runaround from customer service telling me that it’s processing and it never comes through. Do not order from them!
July 22, 2026
Unprompted review
Reply from KissProm
Dear,
We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds.
We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund.
We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.
Kind regards,
The KissProm Team
The gown is insanely well made
The gown is insanely well made, the stone work is beautiful, and long enough for my 5’8” self to still wear 4” heels! The dress came reasonably fast and looked exactly as it did online. Will order again!
July 10, 2026
Unprompted review
Reply from KissProm
Dear Molly,
Thank you for your wonderful review. We’re so glad to hear that you enjoyed the clean store environment, our dress selection, and the support from our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team
Love dress
Love dress. Great fit, look and quality. Arrived on time for my daughters wedding.
June 20, 2026
Unprompted review
Reply from KissProm
Dear Nerissa,
Thank you for sharing your experience. We’re so pleased to know that KissProm has been your go-to for both homecoming and prom dresses. We truly appreciate your support and look forward to welcoming you again. ✨
Best regards,
The KissProm Team
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These shoes are soooo cute!
These shoes are soooo cute!! I love them! Very happy with the item and will review them high
July 20, 2026
Unprompted review
Reply from KissProm
Dear Lori,
Thank you for your lovely feedback. We’re so pleased to hear that you enjoyed our selection and found so many styles you loved.
We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨
Kind regards,
The KissProm Team
Takes almost a month to receive from…
Takes almost a month to receive from California. Returned with a $40 restocking fee and I emailed several times with no refund and had to get my bank involved. Don’t use and don’t trust
June 23, 2026
Unprompted review
Reply from KissProm
Dear,
We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds.
We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund.
We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.
Kind regards,
The KissProm Team
Absolutely horrible experience - THEY LIE!
Absolutely horrible experience, don't ever order from them! We ordered a dress for prom with plenty of time for shipping. The company even contacted me and asked me the date of the dance to ensure we received the order on time. I thought that was a good sign. WRONG. They didn't ship the dress despite me contacting them multiple times requesting them to ship ASAP, even offering to pay expedited shipping. The dress didn't arrive in time for the dance and never got worn.
I requested a return due to the slow shipping and was told I had to pay return shipping plus a restocking fee. After much arguing about the added fees they agreed to send me a prepaid label and give me a refund.
After several weeks I got an email saying they weren't giving me a refund because the dress is damaged. WTF? The dress was never worn, never even taken out of the bag or tried on because it arrived after the dance. Total SCAM!!! DO NOT BUY FROM KISS PROM!!
May 5, 2026
Unprompted review
Reply from KissProm
Dear,
We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds.
We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund.
We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.
Kind regards,
The KissProm Team
I purchased a dress from this company…
I purchased a dress from this company back in April, and unfortunately, my experience has been extremely disappointing.
The quality of the dress was far below what was advertised. The material felt cheap and was not worth the price I paid. I returned the dress as instructed, expecting a timely refund.
It has now been months, and despite numerous emails and follow-up attempts, I still have not received my refund. Customer service has been unresponsive or has continued to delay resolving the issue.
I would strongly encourage potential customers to think twice before purchasing from this company. Poor product quality is one thing, but failing to refund customers after a return is completely unacceptable.
April 30, 2026
Unprompted review
Reply from KissProm
Dear,
We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds.
We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund.
We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.
Kind regards,
The KissProm Team
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Still awaiting my refund
I ordered a dress for an event. It came as pictured and promised but was a little small. I returned it promptly. It had been a month and no refund despite receiving the dress back on 6/19/26.
I have emailed them twice about my refund status to which they have replied to allow 7-10 business days. Still no refund.
Very disappointed
June 16, 2026
Unprompted review
Reply from KissProm
Dear,
We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds.
We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund.
We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.
Kind regards,
The KissProm Team
Dress was even more beautiful than…
Dress was even more beautiful than expected. When we contacted them about our prom timeline they worked with us and got the dress to us in time. The quality of the dress great, and all the color was perfect.
May 8, 2026
Unprompted review
Reply from KissProm
Dear Jalynn,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
Very pleased
I love my dress it looked exactly like the dress from the picture. The material is great and very comfortable. The dress came in very quickly.
June 25, 2026
Unprompted review
Reply from KissProm
Dear Loretta,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
Pink off the shoulder homecoming dress
This dress is one of the best dresses I have ever ordered and since this is going to be my daughter’s senior year, we had to get one of the most unique ones we could find that she would feel comfortable wearing. The fabric is nice and stretchy and most definitely worth the price. She is in LOVE with it! Thank you so much Kate!
June 1, 2026
Unprompted review
Reply from KissProm
Dear Paris,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
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Exceeded my expectations
I was nervous at first to purchase from this store as it was my first time, however after reading lots of reviews I decided to purchase my senior prom dress from here. The dress was absolutely stunning it looked just like the picture and i’m completely serious when i say it is my favorite prom dress out of the ones i got for previous years. Not only that, but the prices were very satisfying compared to different stores i looked at. They are very quick to respond to emails if you have any questions. I reached out them via email and Ellen was very helpful working with me to make sure the dress arrived on time. She even reached out to ask my measurements to make sure the dress fit perfect. I did not customize the measurements and the dress still fit me perfectly and i got lots of compliments! i wish i had another year of high school so i could get another prom dress from here Loll i definitely reccomend!!!
April 18, 2026
Unprompted review
Reply from KissProm
Dear Kayla,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
Last minute dress
We ordered a dress based on the sizing chart and had to have it rushed in order to make it in time for prom. We were extremely nervous as we knew we had no backup plan. Ellen and her team assured us that the dress would make it in time and they kept their word. We got it 2 days early and it fit perfectly. The dress was high quality and gorgeous. We would definitely use Kiss Prom again in the future.
April 15, 2026
Unprompted review
Reply from KissProm
Dear Terah,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
Great customer service
Great customer service! I sent an email and Clara got back to me so fast and was so helpful! She made this a stress free purchase and kept me updated with the shipping. 10/10 would recommend!!!
July 3, 2026
Unprompted review
Reply from KissProm
Dear Kylie,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
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