Ordered a pair of tyr in stock, received an email from them after I chased when they weren’t delivered as expected to be told sorry haven’t gotten around to finding them yet will ship tomorrow, the... See more
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Ordered on Monday with FREE NEXT DAY DELIVERY. Have not received any further communication about my order, I stayed at home waiting for the delivery, today it's Wednesday, I have sent already two em... See more
The test of a business is what happens when something goes wrong as even the best systems have issues at times, and nobody is perfect. A couple of minor issues occurred with my order (item out of stoc... See more
I ordered the TYR L-1 white/gold lifters here. After I read some bad reviews I was a bit worried but my shoes came within 4 days (UK to the Netherlands). Kitbox kept me updated through mail and questi... See more
Company details
Information provided by various external sources
KITBOX is a leading provider of functional fitness clothing, footwear, supplements and accessories. We have strayed off the beaten path from the traditional fitness world, providing our athletes with kit to make them ready for the unknown and unknowable. We seek to bring you the best performance training products available, sourcing globally and harnessing expertise from alternative sports and movements.
Contact info
C/O Culzean, ST55EU, Staffs, United Kingdom
- help@kitbox.co
- kitbox.co
2.8
Average
1K reviews
Replied to 33% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Had an issue with a product and Jamie replied almost immediately and sorted it. Top customer service 👍
February 23, 2023
Unprompted review
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Ordered my Victory Grips and received a…
Ordered my Victory Grips and received a text to say they would be delivered between 11am and 1pm so I waited in specially. Nothing arrived so I sent an email no reply😡😡Awful service and no customer service will never use them again!!
February 20, 2023
Unprompted review
Reply from KITBOX
Hi Bill
I can see you have been in correspondence with our customer service team, who are helping to resolve the matter.
Your order was dispatched and delivered on time, unfortunately it looks like the incorrect address was inputted at the time of order.
Customer service have tried their best too help you recover the order from the address you inputted.
Now you have the grips, I hope they work well for you
Kitbox
Great customer service!!
Great customer service. Id put the incorrect delivery address on my parcel and the guys were so helpful in getting my parcel to me doing anything they could to help. Will definitely be ordering again.
Thank you.
January 24, 2023
Unprompted review
Great service every time
Every time I’ve bought anything it has either come on time, early or I’ve been refunded for anything I changed my mind about immediately. Great service and brilliant kit
October 29, 2022
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Quick delivery
September 29, 2022
Quick and reliable
September 27, 2022
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Excellent range of fitness products and…
Excellent range of fitness products and when we needed to return an item for exchange we found them to be really helpful. Their communication was great and they kept us up to date with the process the whole time.
September 2, 2022
Unprompted review
The website was easy to use and also…
The website was easy to use and also attractive to view.
August 31, 2022
Fast, accurate and as described
Super fast delivery all as described zero complaints.
September 1, 2022
Not good value for money
Ordered two skipping ropes for £19, custom made..apparently, with our names on etc.
Omg the shock, when the item arrived, it looked like it was around £5 and our names looked like it had been stuck on the rope lol. Not at all worth the £19 at all, trying to return it but not hopeful as it was “custom” made!
August 13, 2022
Reply from KITBOX
Hi Romaine
Apologies you are not satisfied with your ropes, I would recommend you persevere with the rope as SGF are an extremely popular brand with many happy users.
As you correctly point out the rope is custom made to your height, so we cannot accept a return in this instance.
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Easy order process for a purpose size…
Easy order process for a purpose size made skipping rope, all arrived on time and as expected.
August 10, 2022
Adapts to fit tricky areas
Terrific tape for tricky areas, like the base of the thumbs. Stays in place during long, sweaty workouts.
August 7, 2022
Great product fast delivery
August 5, 2022
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I bought this to help with my rope…
I bought this to help with my rope climbs to reduce friction burns. Well priced, good delivery, good sizing I went small.
August 3, 2022
3rd time shopping with kitbox
3rd time shopping with kitbox, i cant fault them. Good communication when contacting the customer service to. Very happy with the items i purchased. I will continue to shop with kitbox.co
August 1, 2022
Outstanding Customer service
Outstanding Customer service. I’d left ordering vital kit for a competition to the last minute and Jamie bent over backwards to make sure that everything was ordered and delivered in time! The email replies were prompt and amazingly friendly. The kit is great quality at great price points. I couldn’t recommend KITBOX enough. 5* all day long
July 11, 2022
Unprompted review
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