Ordered a pair of tyr in stock, received an email from them after I chased when they weren’t delivered as expected to be told sorry haven’t gotten around to finding them yet will ship tomorrow, the... See more
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Ordered on Monday with FREE NEXT DAY DELIVERY. Have not received any further communication about my order, I stayed at home waiting for the delivery, today it's Wednesday, I have sent already two em... See more
The test of a business is what happens when something goes wrong as even the best systems have issues at times, and nobody is perfect. A couple of minor issues occurred with my order (item out of stoc... See more
I ordered the TYR L-1 white/gold lifters here. After I read some bad reviews I was a bit worried but my shoes came within 4 days (UK to the Netherlands). Kitbox kept me updated through mail and questi... See more
Company details
Information provided by various external sources
KITBOX is a leading provider of functional fitness clothing, footwear, supplements and accessories. We have strayed off the beaten path from the traditional fitness world, providing our athletes with kit to make them ready for the unknown and unknowable. We seek to bring you the best performance training products available, sourcing globally and harnessing expertise from alternative sports and movements.
Contact info
C/O Culzean, ST55EU, Staffs, United Kingdom
- help@kitbox.co
- kitbox.co
Replied to 33% of negative reviews
Typically replies within 1 week
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This product is fantastic
This product is fantastic. However only 4 stars because your website uses the same description for two different products. 3 ladies from my gym have not ended up with what they want ( the Grey Kevlar ones) and the leather alternative is no where near as good. You also won’t exchange back when this is pointed out yo you. This is poor form and damaging to your repretation. You need to resolve the description issues and change over the grips. It’s the decent thing to do .
Product arrived and it was what it said…
Product arrived and it was what it said in the box. Easy to order and more importantly delivery was early, bonus!
Fast and efficient delivery
Good service and products.
great thanks
Pre ordered some V Grips
Pre ordered some V Grips, heard lots about these how good they are. I was hoping to get them before the last Crossfit Open WOD. Emailed Jamie asking if this was possible. A propped reply came back saying they will be in towards the end of the week hopefully. We will then send them straight away. Great news they turned up today. EXCELLENT service. 👊🏻
Excellent service
Excellent service, prompt dispatch, prompt delivery. Good communication for the whole process.
Great website with great products x
Great easy transaction
Great easy transaction, fast delivery. Really great service. Highly recommend. Product is great also very happy
Great and reliable service
Everything went very well.. good transparency and fast delivery. Thanks.
First class as usual 👍
I've used the site several times
I've used the site several times, good range of products and delivery works well.
Great quick service
Speedy delivery and Amazing customer service
Speedy delivery, amazing customer service, would recommend this place highly and hopefully will buy again in the future.
Slightly Miffed
only get a 2 pin plug with product so will need to purchase an adapter, therefore cant try out yet, would have been nice to have had advanced warning.
Perfect product perfect service!
The grips were exactly what I wanted and the customer service was great. Was a little confusion with the courier service but a very quick reply to my email sorted it all. Very happy and will definitely use again.
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