Great website and timely delivering. Have’nt sent anything back yet so not sure about the returns procedure. On the whole I have been very satisfied with this company.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Its a great online store with a large variety of kitchen things. The customer support is really good and if any problems they find you the solution quite fast.
I have ordered a Tefal Classic2 riskoker 1,8 l. The mentioned delivery time was 1-3 working days. However it is delayed. I have sent many emails/contact forms, but i didn't get any replies yet! Could... See more
Great product received but experienced a bit late delivery.
Company details
Written by the company
Hos KitchenTime kan du finne alt til kjøkkenet ditt. I vårt store sortiment finner du kvalitetsprodukter for matlagning, baking og innredning for kjøkkenet til bra priser.
KitchenTime
Written by the company
- 60 dagers åpent kjøp
- På nettsiden vår, som det er lett å navigere seg rundt på, bestiller du enkelt innredning med levering direkte hjem til deg. Alltid med 60 dagers åpent kjøp.
- Trygt & enkelt å bestille
- Vi tilbyr flere sikre betalingsløsninger og vi er enkle å få tak i!
- Hyggelig kundeservice
- Vi lover alltid kort svartid, i tillegg til hyggelig og personlig kundebehandling!
Leveringsinformasjon
Fri frakt
Hos KitchenTime tilbyr vi deg å handle fraktfritt på bestillinger over 599NOK
Contact info
Stämpelvägen 3 , 394 70, Kalmar, Sweden
- +47 23 509 365
- info@kitchentime.no
- kitchentime.no
4.0
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rask levering.
March 22, 2022
Reply from KitchenTime.no
Hej!
Tack för ditt omdöme.
Det gläder oss att du är nöjd. Otroligt roligt att höra.
Vi hoppas få se dig snart igen.
Ha det fint tills dess!
Customer Support
Best qaulity and good service
March 19, 2022
Reply from KitchenTime.no
Hi!
Thank you for the review - it means a lot to us that you as our customer are satisfied.
Have a nice day,
Customer Support
System is not so flexible as it is…
System is not so flexible as it is other’s companies of delivery . Door. Call or sms when arrived . Sent many times sms during the process . It is not nice!
March 18, 2022
Reply from KitchenTime.no
Hello,
Thank you for the review.
We are sorry to hear that you received that many sms from the delivery company.
You should of course only receive relevant information of the delivery.
Best regards
Leo
no complaints
March 11, 2022
Reply from KitchenTime.no
Hi!
Thank you for your review - I'm glad to hear you're satisfied!
Welcome back,
Customer Support
Reply from KitchenTime.no
Hej!
Tack för ditt omdöme.
Det gläder oss att du är nöjd. Otroligt roligt att höra.
Vi hoppas få se dig snart igen.
Ha det fint tills dess!
Customer Support
Thank you and I give you 5 star for you…
Thank you and I give you 5 star for you following order and I don’t need to ask more a time and very fast solve problem with transport. Thank you so much. I’m happy with this.
March 5, 2022
Reply from KitchenTime.no
Hi!
Thank you for the review - it means a lot to us that you as our customer are satisfied.
Have a nice day,
Customer Support
Rask levering
February 28, 2022
Reply from KitchenTime.no
Hej hej!
Tusen tack för ditt fina omdöme.
Härligt att du känner dig nöjd med din köpupplevelse.
Du är hjärtligt välkommen tillbaka till butiken igen. Vi har öppet dygnet runt ;-)
Ha det fint!
Customer Support
Quick and good follow-up
February 21, 2022
Reply from KitchenTime.no
Hi!
We are so glad to hear that you are satisfied - we appreciate your feedback!
Have a nice day,
Customer Support
Colour is not the same as the one that…
Colour is not the same as the one that sell in the shop
February 17, 2022
Reply from KitchenTime.no
Hello,
Thank you for the review.
We are sorry to hear that the colour of the product doesn't match the colour of the image.
Our customer service will get back to you as soon as possible.
Best regards
Leo
Her kan man trygt handle
Her kan man trygt handle. Emballasje av god kvalitet. Heller ingen problemer med leveranse / betaling.
February 13, 2022
Reply from KitchenTime.no
Hej!
Tack för ditt omdöme.
Det gläder oss att du är nöjd. Otroligt roligt att höra.
Vi hoppas få se dig snart igen.
Ha det fint tills dess!
Customer Support
Good service
February 7, 2022
Reply from KitchenTime.no
Hej!
Tack för ditt omdöme.
Det gläder oss att du är nöjd. Otroligt roligt att höra.
Vi hoppas få se dig snart igen.
Ha det fint tills dess!
Customer Support
thank you for a smooth transaction.
January 28, 2022
Reply from KitchenTime.no
Hi!
We are so glad to hear that you are satisfied - we appreciate your feedback!
Have a nice day,
Customer Support
The order did not arrive
The order did not arrive, no idea why there is a delay. According to delivery company tracking page, the goods have been at their terminal since 19/01/2022.
January 27, 2022
Reply from KitchenTime.no
Hi!
Thanks for your review.
We regret that your delivery stopped during transport. Our customer service will contact the carrier in the case or arrange a new replacement order. You will be contacted in the matter shortly by them.
Best regards,
Hanna
Do yourself a favor and stay away from this website
I haven’t got my order after 2 months, wrote to customer service and only got an answer after a week, which didn’t resolve the problem. I’m still waiting for their reply and it’s been 10 days now. I really wished I hadn’t placed an order in this website so that I didn’t have to go through this awful experience.
January 26, 2022
Unprompted review
Reply from KitchenTime.no
Hi Mimi!
Thank you for the review.
We really regret the long handling times at the moment as our customer service has been hit hard by the pandemic in the last month. We fully understand the frustration this causes but want to assure you that no one is forgotten and that we will soon be down in our usual fast response times.
I take this to our customer service so that they solve this immediately.
Best regards,
Hanna
Reply from KitchenTime.no
Hi!
Thank you for the review - it means a lot to us that you as our customer are satisfied.
Have a nice day,
Customer Support
Awful service
Something we bought is not working as expected. Contacted the customer service, who demanded photos, S/N, and other various information. After 2 weeks waiting for their response, without being able to enjoy the purchase, they just reply with: “contact the vendor’s service”.
Obviously they are just interested in your money, and they don’t care much when an issue happens. As a proof, see that they only respond to the positive reviews here, and they don’t even say sorry or apologise in the negative ones, nothing. I always evaluate shops about how the handle the issues, and that says it all.
January 15, 2022
Unprompted review
Reply from KitchenTime.no
Hi!
Thank you very much for your review and we sincerely regret that you received a defective article.
This particular supplier wants to handle all types of complaints on their own, as they want to offer that service their high competence about the product to their customers. Unfortunately, we do not get around this handling method according to the agreement with the brand.
The supplier are professionals in their technological product and their expertise helps to handle the matter in the best possible way.
We regret that the feeling was the opposite for you, but want to assure you that in this case it is in the customer's best interests.
Our customer service is hard hit by the pandemic at the moment, and we must give priority to handling the cases that have come to us and in the second place, ie now respond to the reviwe itself. Positive reviews get an automatic response. We will soon be in phase with our usual handling times where all reviews will be met within 24 hours on weekdays. We ask for forgiveness for a little while longer.
We regret that your experience was not the one we wanted and if there is anything else we can do for you, we ask you to return.
Best regards,
Hanna
I may get my product...sometime, but KitchenTime replaced!
Can't review the product because it's taking so long to deliver the cafetiere, so I can only comment on the very slow delivery time. Hopefully the product is good because it was their more expensive unit.
*********************************************
Edit -- the cafe tiere is high quality and Kitchen Time did get a replacement out to us just as we had given up hope on receiving it. We appreciate their customer service.
January 12, 2022
Reply from KitchenTime.no
Hi there!
Thanks for your review.
We regret that you have not received your order yet. Your order was sent from our warehouse as promised, but I unfortunately see that it stopped during transport.
We have arranged for a new replacement order that will be sent out to you as soon as possible.
We are sorry for the inconvenience.
Best regards,
Hanna
Reply from KitchenTime.no
Hey!
Thanks for your review.
We regret what has happened. The error has probably occurred during transport and shipping documents have for some reason been replaced, as we do not sell clothes at all.
I see that you are in contact with our customer service and I can ask you to come back with the information they request so that we can help you further in the matter.
We apologize for the long handling times at the moment but want to assure you that all cases are handled in turn, no one forgotten, and that we will soon be in phase again with quick responses.
Best regards,
Hanna
Total delivery mess!!!
Hi. I did not get my order yet... it was supposed to be home delivery (Helthjem), but you sent it with PostNord and they let it in a pickup point and not even today, after 5 working days, I cannot pick up my pack.
Update: insted of home delivery which was charged on the invoice - 39 kr extra, and the only option available, i got a food steamer and an 11 l airfyer oven 1.5 km away from my home (initially, it was in a Coop store, 20 m away. Why did Post Nord move it 2 buss stops away? Who knows?!?)
Hopefully they are ok, after all this moving from there to there!!!
Thank you very much. First and last time i buy from Kitchen Time.
January 4, 2022
Reply from KitchenTime.no
Hello,
Thank you for the review.
We are sorry to hear that the parcel has ended up at a parcel shop so far from your address.
Please contact our customer service regarding this so that they can look into what happened.
Best regards
Leo
I didn't received the product
I didn't received the product. I have contacted you and your answer was that helthjem said that it was delivered. I don't have reason to lie. My order was worth around 100 nok.
January 4, 2022
Reply from KitchenTime.no
Hello,
Thank you for the review.
We will look in to this again and get beck to you as soon as possible.
Best regards
Leo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.