Kitchenware Express Reviews 677

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be excellent and robust. Many appreciate the competitive pricing, often noting good value, especially when items are on sale. The ordering process is frequently described as easy and efficient, with clear communication from placement to delivery. Reviewers also highlight the prompt and well-packaged delivery service, with many receiving their items quickly and in perfect condition. The company's customer service is commended for being helpful, particularly when issues arise, ensuring a positive resolution. However, some customers expressed disappointment with the quality of certain new products, finding them thinner and lighter than expected, which raised concerns about their longevity. A few also experienced minor delivery issues, such as drivers not making sufficient effort to confirm presence at home.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are happy with the quality, value, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast delivery times,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent and superb quality of... See more

Order

Clients share positive opinions on order. Many customers found the ordering process straightforward and easy,... See more

Price

People report positive experiences with pricing. Customers consistently praise the excellent and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy peasy purchase. Early doors but pans seem to perform liked we hoped nicely packed. The previous Meyers indeed lasted just over 10 years and were amazing. Hopefully its a similar experience. Tha... See more

Rated 5 out of 5 stars

A fantastic company with a phenomenal customer service team. I recently returned some faulty pans, and the team were simply amazing in ensuring I received a perfect set of pans. I would definitely rec... See more

Company replied

Rated 5 out of 5 stars

Replacement Meyer saucepan set to replace old and well used Meyer set. As luck would have it an offer on what I wanted so a very good price. Trackable delivery free too boot. What's not to like? Two... See more

Rated 5 out of 5 stars

Fab company. Delivery was quick and item was well packaged. I did do an order with this company through a 3rd party site a few months ago and the item turned out to be out of stock. Kitchenware Expres... See more


Company details

  1. Home Goods Store
  2. Countertop Store
  3. Kitchen Supply Store

About Kitchenware Express

Written by the company

Kitchenware Express brings you some of the world's biggest and best kitchenware brands, at market-beating prices!

Whether you're looking for cookware, bakeware, cutlery, glassware, or kitchen accessories, our extensive premium-quality collection means you'll always find a product to suit you - at unbeatable prices.

Our brands include: Prestige | Circulon | Anolon | Meyer | Luigi Bormioli | LocknLock | Oneida

We offer both current and discontinued ranges, and pass the savings directly to you. Our regular promotions and stock often sell out fast, so visit the website to shop now and don't miss out! SHOP SALE SHOP ALL CONTACT US


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

677 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Review

I received 3 emails asking me to rate my experience when I hadn't received the goods.
The items were good and went strait to use serving my partners meals as she is disabled and bed ridden so a good product but the time it took to deliver was too long.

December 2, 2024
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Reply from Kitchenware Express

Thank you for sharing your experience. I'm sorry to hear about the premature emails and the delay in delivery. It's great to know that the items are serving their purpose well, especially for your partner's needs.

We appreciate your patience and understanding regarding the shipping time. Your feedback is valuable, and we'll work on improving our delivery process to ensure a better experience in the future.

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Rated 3 out of 5 stars

Great pans, poor delivery.

The pans were absolutely brilliant but the middling review is because they were delivered to someone else.
Fortunately they were nice people and we were able to retrieve.

November 26, 2024
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Reply from Kitchenware Express

Thank you for your feedback and for sharing your experience. I'm glad to hear that you found the pans brilliant, but I'm sorry about the delivery mix-up. It's fortunate that you were able to retrieve them. We'll certainly look into this issue to prevent it from happening in the future.

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Rated 2 out of 5 stars

One of the glasses was broken you have…

One of the glasses was broken you have been notified but as yet have had no feed back except to say have received the notification

November 19, 2024
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Reply from Kitchenware Express

We're really sorry about the broken glass and the delay in our response. I can see that a solution has already been offered to you. If you need any further assistance or have any questions, please let us know.

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