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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, durability, and thoughtful design, often exceeding expectations. Many consumers highlight the superb craftsmanship and value for money, finding the items well-made and highly functional. The delivery service is frequently described as fast, prompt, and efficient, with good communication throughout the process. However, some customers also noted issues with their orders, including receiving incorrect items or experiencing significant delays. A few people were dissatisfied with the durability of certain products, reporting clips snapping or seams ripping after a relatively short period of use.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the products as... See more

Quality

People report positive experiences with quality. Many customers praise the products as well-made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and efficient... See more

Order

Reviewers mention ambiguous feedback about order. Some customers praise excellent communication, quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted bag for camping, but also one whic I could seperate out various skills, such as water, cooking, shelter etc. This bag is very flexible and allows that to happen. The large section of the bag... See more

Rated 5 out of 5 stars

Really nice item, used it a few times now and once I'd got it dialled in to fit me properly, it's really comfy even under heavy load. Bulky gear disappears inside, smaller items live in the various po... See more

Rated 5 out of 5 stars

Really nice item, far superior to the issued smock, feels durable. Useful pockets in all the right places, can carry heaps of kit and not be ungainly. Good adjustment options to get it fitting just r... See more

Rated 5 out of 5 stars

SAS jacket is way better than expected. Looks great, loads of pockets, great quality and value for money and super fast delivery . I will definitely be back to buy another ⭐⭐⭐⭐⭐ would love it if you s... See more


Company details

  1. Army & Navy Surplus Shop
  2. Camping Store
  3. Hunting and Fishing Store
  4. Manufacturer
  5. Wholesaler

Written by the company

We're a UK based retailer and manufacturer of military equipment, as well as our own inhouse range we manufacture under contracts or bespoke services offered we also retail an expanding range of kit suitable for those in the Armed Forces, outdoors and camping, hikers and adventurers. We have a particular speciality for MTP and Multicam Webbing, Rucksacks, Bergens and Backpacks as well as other loose bits made to military spec! Also supplying outdoors clothing and kit. Thanks to customer feedback we are now looking to expand our range throughout 2025 with an expanding high quality range of goods.


Contact info

4.8

Excellent

TrustScore 5 out of 5

257 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing bit of kit.

First of all delivery was incredible, I paid for express delivery but I wasn't expecting it to arrive within 20 hours of purchasing it (next day). Besides that I have used the kit out on field exercises and during fitness tests and it was comfortable, spacious and easy to gain kit from various pouches etc, overall an amazing bit of kit which I have recommended to the rest of my troop.

April 16, 2023
KitPimp UK logo

Reply from KitPimp UK

Thank you for your kind words Sam, alot of thought has gone into our Hybrid webbing, it's a pleasure to serve those who serve us

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Rated 5 out of 5 stars

Great service

Great service! Above and beyond sending my items separately to make sure they were here in time for deployment!

March 18, 2023
KitPimp UK logo

Reply from KitPimp UK

Thank you for your sevice sir!

Rated 5 out of 5 stars

Happy customer!

Good selection, competitive prices and great customer service!

February 15, 2023
KitPimp UK logo

Reply from KitPimp UK

Thank you for your kind words, we hope to serve you again in the future!

Rated 1 out of 5 stars

Bought a rucksack found out it was not…

Bought a rucksack found out it was not uk manufactured as advertised
Which is quite significant to be concerned about hence taking legal action
As part of a resolution the company offered a 50% discount on a future rucksack that never materialised. No replies since. Not the best way to win customers over.
Update:
Defamatory and false comments I take very seriously- blackmail accusations show the true nature of this firm, if anyone wishes to see a transcript of all the emails I’ll publish them, just drop me a helpful on the post or a pm.
Strange how I would be accused of blackmail yet still welcome to a ‘discount’. Bizarre
Second update:
Ok so the firm has changed the wording from blackmail to extortion now. Again, if anyone wants the facts please give me a heads up, I don’t appreciate being defamed. Rather sad (& not that bright) that a firm resorts in such a low way to reply to a negative experience

March 11, 2023
Unprompted review
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Reply from KitPimp UK

A rather impatient individual, his own desire to demand an accelerated lead time on an out of stock item let him to trying to extort an item at a further discounted rate, the customer was reminded that the item was already discounted but wanted to effectively have the item at half the PRE-discounted rate. Not really inclined to waste further time on accommodating the individual any further, but wish all the best with an apology that he couldn't be satisfied on this occasion, and we endeavour to give the best to all our customers, both past, present and future.

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Rated 5 out of 5 stars

excellent delivery

excellent delivery, love the webbing, great quality would definitely recommend for any cadet or soldier.

February 28, 2023
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Reply from KitPimp UK

Thanks Alfie!

Rated 5 out of 5 stars

Wont find better

Great service, quick and easy deliveries. Quality of kit is unmatched and it is half the price of competing brands. Bought bergen and webbing sets on different occasions, delivery and service was 10/10 and the kit itself is still going strong.

February 22, 2023
KitPimp UK logo

Reply from KitPimp UK

Thanks for your continued faith in our business, please keep an eye on our expanding range this year, it's growing!

Rated 5 out of 5 stars

excellent company to do business with

excellent company to do business with. Excellent communication throughout ordering process. Item exactly what is required to my specs. High quality workmanship and materials.

December 18, 2022
Unprompted review
KitPimp UK logo

Reply from KitPimp UK

Always happy to cater for our "uniform services" and was happy to cater for yours even as a one off!

Rated 5 out of 5 stars

KITPIMP LVL 4 SAPI PLATE

Great service. Bought the level 4 SAPI plates and basically got next day delivery.

The item was pretty much as advertised asides from there's no "Strike Face" logo but instead a "IV" symbol in the corner of each plate which is no issue at all.

December 16, 2022
KitPimp UK logo

Reply from KitPimp UK

Apologies, due to urgently requiring their hasn't been time for printing as large bulk orders have been made, but am glad you received in a timely manner and thank you for your positive review. The current influx is now consistent with the printing thanks if you want to exchange yours over if unused and new condition?

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Rated 5 out of 5 stars

Great Comms

Great Comms, pleasure to deal with. Purchased the recon smock as a gift

December 15, 2022
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Reply from KitPimp UK

I'm sure they will love it, more coming in 2023! They are now available more on our website in clothing section

Rated 5 out of 5 stars

Pathfinder Bergen in olive green …

Just received an olive green Pathfinder Bergen from Kitpimp . What a brilliant piece of kit this is . High qualty and extremely well made . I’m sure it will see me service for many years to come . Delivery was extremely quick too . Will recommend this firm to anyone

December 17, 2022
Unprompted review
KitPimp UK logo

Reply from KitPimp UK

It's serious kit, built with serious people in mind :)

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Rated 5 out of 5 stars

Excellent quality and fast delivery

Excellent quality and fast delivery, Thank you very much.

October 5, 2022
KitPimp UK logo

Reply from KitPimp UK

Thanks for your business it is always a pleasure to serve our customers in the EU please let us know how you find the Hybrid webbing and Pathfinder bergen you purchased and if possible a few photos :)

Rated 5 out of 5 stars
KitPimp UK logo

Reply from KitPimp UK

Thanks Adam, reviews like yours do our business justice and endeavour us to bring out even better kit, without breaking the bank, the Pathfinder is one of many items to come

Rated 5 out of 5 stars

Brilliant bit of kit

Brilliant bit of kit, fully packed, heavy and still comfortable. 10/10

September 15, 2022
KitPimp UK logo

Reply from KitPimp UK

Thanks Shane, we went above and beyond in the Kitpimp Pathfinder Bergen design and manufacturing process, and thank you for buying one, please see more at https://www.kitpimp.co.uk/2022/02/26/bergen-tailoring-no-need-for-it-anymore/ and please let your other friends know!

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Rated 5 out of 5 stars

Rapid and easy

easy website, quick delivery

September 5, 2022
KitPimp UK logo

Reply from KitPimp UK

Thanks for your purchase of the Kitpimp Pathfinder Bergen, we use express courier so no messing around, straight out the door same day!

Rated 5 out of 5 stars

Quality Kit

Webbing arrived extremely quickly, exactly as described. Quality seems top notch and not just for the price, feels like a very well put together bit of kit. Strong and light. Very comfortable and practical.
Looking forward to taking it out in the field and seeing how it goes.

August 3, 2022
KitPimp UK logo

Reply from KitPimp UK

A bargain at £109.99 as the man said, get yours people whoever reading this - whilst stocks last! https://www.kitpimp.co.uk/product/kitpimp-mtp-commanders-para-airborne-webbing-w-bowman-pouch/

Rated 5 out of 5 stars

the Item I purchased arrived in a very…

the Item I purchased arrived in a very timely manner and is amazing, it has changed my kitbag and has helped me become more effective.

July 28, 2022
KitPimp UK logo

Reply from KitPimp UK

Thanks Michael, alot of thought has gone into the design and if you have any input for future revisions please feel free to let us know, we are always welcome to suggestions

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