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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, durability, and thoughtful design, often exceeding expectations. Many consumers highlight the superb craftsmanship and value for money, finding the items well-made and highly functional. The delivery service is frequently described as fast, prompt, and efficient, with good communication throughout the process. However, some customers also noted issues with their orders, including receiving incorrect items or experiencing significant delays. A few people were dissatisfied with the durability of certain products, reporting clips snapping or seams ripping after a relatively short period of use.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the products as... See more

Quality

People report positive experiences with quality. Many customers praise the products as well-made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and efficient... See more

Order

Reviewers mention ambiguous feedback about order. Some customers praise excellent communication, quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted bag for camping, but also one whic I could seperate out various skills, such as water, cooking, shelter etc. This bag is very flexible and allows that to happen. The large section of the bag... See more

Rated 5 out of 5 stars

Really nice item, used it a few times now and once I'd got it dialled in to fit me properly, it's really comfy even under heavy load. Bulky gear disappears inside, smaller items live in the various po... See more

Rated 5 out of 5 stars

Really nice item, far superior to the issued smock, feels durable. Useful pockets in all the right places, can carry heaps of kit and not be ungainly. Good adjustment options to get it fitting just r... See more

Rated 5 out of 5 stars

SAS jacket is way better than expected. Looks great, loads of pockets, great quality and value for money and super fast delivery . I will definitely be back to buy another ⭐⭐⭐⭐⭐ would love it if you s... See more


Company details

  1. Army & Navy Surplus Shop
  2. Camping Store
  3. Hunting and Fishing Store
  4. Manufacturer
  5. Wholesaler

Written by the company

We're a UK based retailer and manufacturer of military equipment, as well as our own inhouse range we manufacture under contracts or bespoke services offered we also retail an expanding range of kit suitable for those in the Armed Forces, outdoors and camping, hikers and adventurers. We have a particular speciality for MTP and Multicam Webbing, Rucksacks, Bergens and Backpacks as well as other loose bits made to military spec! Also supplying outdoors clothing and kit. Thanks to customer feedback we are now looking to expand our range throughout 2025 with an expanding high quality range of goods.


Contact info

4.8

Excellent

TrustScore 5 out of 5

257 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Smock becomes like cold wet sponges that don't want to dry

The Smock - like a toy version - look at how Kitpimp cant even answer the issues and disgracefully get into playing games and calling me names? Can you trust these Kitpimp who call people names for raising genuine safety concerns?

At first very impressed but testing in locally in urban cold wet conditions with a pack away jacket over it and all those pockets that are 360 front and back lower down fill with water and become like all around cold wet sponges that don't want to dry which was ok during that day but I can't imagine staying out at night in a jacket that is like sets of cold wet sponges. Whereas the issued kit in the 1980s had less pockets but wanted to dry. This smock took days to dry even at home when other kit from the same day dried quickly. I am concerned in case those inexperienced use these Kitpimp smocks without testing it first in local cold wet conditions. (I Ordered from ebay 29 Oct 2023 at 8.41pm Order number 11-10720-40714 delivered for £43.34p but not really worth that)

The label as the small photo I place in the ID here shows Kitpimp are the manufacturer and they did not deny being the manufacturer when I contacted them direct. Kitpimp were unable to talk of what it was like to use special forces kit in UK cold wet conditions. They were clueless. Kitpimp said I should buy what would be an expensive coat to go over it and keep it dry!!

Yes the smock in the 1980s were different, - very different. Because they worked as fit for purpose. I believe the Kitpimp is dangerous and when I tried raised that with Kitpimp they told me to buy a gortex coat. How ludicrous. "I don't claim to know" which is essential attitude to get things right, but I know what special forces kit is like in cold weather and Kitpimp could not give credible replies that this smock gets too wet (and staying wet) to be safe and so I am left feeling concerned that with Kitpimp profit comes before safety.

Kitpimp now show they are too amateur by talking of goretex which is not relevant - Yes I wore a jacket over the smock as we did in the 1980s but special forces kit gets very wet from huge sweating from moving so fast carrying heavy kit, - not actually wet from rain. So all kit used must be 'quick to dry'. The Kitpimp smock is the opposite and not ready to dry in cold wet conditions. I believe the smock is dangerous.

To show Kitpimp are clueless on very basics - Quick drying kit is essential because (from experience) can end up in a river, deep snowdrifts up to chest or sudden heavy down pour where in all of these there either no protection from coat or no chance of putting on a coat. And then while wet have to stay out in a basha in very cold wet conditions. Doing that with a Kitpimp smock that does want to dry and being like big wet sponges would be very dangerous.

Doing some research on the web and some suggest a genuine modern issue standard smock has drain holes in the pockets to help if the water drain out and this may be one issue that the Kitpimp black smock I have here has no drain holes at all.

Kitpimp can't answer the issues so now they try to say Kitpimp is not responsible for Kitpimp items? Says it all? Profit before safety?

No Kitpimp didn't speak it was via email so I have a written record starting Mon 01/01/2024 21:36 .

January 1, 2024
KitPimp UK logo

Reply from KitPimp UK

Not ordered from our website or eBay outlet, this is a service review, that is obviously not from us as a seller, so I really don't see why this is applicable to our domain on Trustpilot, as for products if you have any complaints you should perhaps contact us via our dedicated site where we can look into any issues which we could kindly appreciate.

You should also note that the jackets issued in 1980's is completely different.

No one said you should buy an expensive coat to put over it, simply pointing out it's not in any form advertised as water resistant or waterproof.

These smocks we retail are 2 x types, one is polycotton which is obviously nor water resistant in any form and we do not advertise as such, the other is our MTP Nyco which is a waterproofed version with a Durable Water Repellant finish is a different fabric altogether.

Also note after checking the eBay order ID can confirm this wasn't from our eBay outlet either.

The guy is also making false claims - was never spoken to RE a Goretex jacket or any other product to purchase with it - but anyone whose been in the forces knows that GoreTex smocks are issued for a reason and usually worn over non-waterproof clothing and are thus there for a reason - so we will be adding this to our product descriptions to hightlight the importance, so in this instance we will thank the reviewer for his input and note it is important to wear waterproof clothing over non-waterproof.

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Rated 5 out of 5 stars

Recently Purchased a MTP Pathfinder…

Recently Purchased a MTP Pathfinder Bergen and it is amazing.
The craftsmanship is on point.
The time and effort has clearly gone into this product. The sizing of the pouches is slightly larger than other Bergens which actually gives you the option to fit items in with ease instead of fighting them into pouches. The back panel padding is extremely comfortable and breathable.

I haven’t got a bad word to say about this Bergen, highly recommend for any Soldiers, especially Infantry dealers of D*a*h.

August 13, 2023
Unprompted review
Rated 5 out of 5 stars

Quality kit and fast delivery

Excellent quality kit and fast delivery, what more can you ask for . I purchased the Pathfinder 150 litre bergen and it a serious bit of equipment, the build quality is fantastic and it is exactly what I've been looking for. I will certainly be purchasing from KitPimp again.

July 20, 2023
KitPimp UK logo

Reply from KitPimp UK

Glad you liked it, hope to hear from you soon!

Rated 5 out of 5 stars

Amazing quality

I bought a pathfinder Bergen it’s extremely comfortable on tabs has lots of support for your back lots of pockets for anything that will be needed amazing quality extremely roomy and fits snuggly on a shorter person

July 31, 2023
KitPimp UK logo

Reply from KitPimp UK

Cheers for the review Oliver, you were one of only a few people to try out those MTP samples!

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Rated 5 out of 5 stars

5* all round

Fast delivery, very accommodating! Was exactly what I was looking for amazing value, couldn't recomend highly enough

August 7, 2023
Unprompted review
KitPimp UK logo

Reply from KitPimp UK

Now you know why our webbing is loved lol

Rated 5 out of 5 stars

Quick Delivery and Great Kit!

Order was processed quickly and shipped the next day! Shipped overseas to me and arrived 3 days earlier than expected. Kit is great quality has already seen the field and performed well.

July 11, 2023
KitPimp UK logo

Reply from KitPimp UK

5 star customer :)

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Rated 4 out of 5 stars

Fast

Fast, accurate service.

June 1, 2023
KitPimp UK logo

Reply from KitPimp UK

Thanks Matt, if you ever have a problem please let us know what we can do rectify the issue

Rated 5 out of 5 stars

Love the Pathfinder Bergen and British…

Love the Pathfinder Bergen and British Army Military Recon Hybrid Commanders MTP Webbing Belt Kit.
Items seem very well made and comfortable.
KitPimp very helpful on phone and live chat when I made enquiries about the kit.
Would definitely consider further purchases from there.

May 29, 2023
Unprompted review
KitPimp UK logo

Reply from KitPimp UK

Thanks Rick, we are always here to help, and thank you for your service

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Rated 5 out of 5 stars

Very good experience.

Bought item twice by mistake but called costomer support and got refund immedeately. unbelivable fast next day delivery for the price of snail mail! totally recommended.

April 24, 2023
KitPimp UK logo

Reply from KitPimp UK

We are glad to have be able to accommodate you on this occasion sir, we endeavor to offer a timely service where possible

Rated 5 out of 5 stars

Top notch quality. Both in Company and products.

When I had accidentally made a duplicate order, I emailed Kitpimp and got a swift and helpful response. On a Sunday! They canceled the duplicate and that was that. I also didn't expect to be getting the order for at a week minimum. Just because that's normal for international shipping across the world with DHL express. But I was incredibly and happily surprised that the order had arrived in less than 4 days! I will definitely be ordering more because of this experience and with how high quality the products are!

April 23, 2023
KitPimp UK logo

Reply from KitPimp UK

Thanks for your kind words, we are surprised DHL Express themselves have such terrible feedback on TP but we rarely have occasions when using them to get consumer goods transported globally

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