Kitty Angels Reviews 355

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, kindness, and attentiveness. Many appreciate the peace of mind they get from daily updates and photos while on holiday, knowing their cats are well cared for and happy in their own homes. The company is frequently recommended for its reliability and the genuine love shown to pets. However, some people were dissatisfied with the service, specifically mentioning issues with dirty cat litter trays upon returning from holiday. These customers also expressed unhappiness with the company's lack of accountability or apology when approached about the problem, and reported rude interactions with a manager.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, reliability, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Holidays

Customers had positive experiences with holidays, expressing satisfaction and peace of mind. Many reviewers... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t recommend Kitty Angels Coventry (Antoinette) enough! She is amazing and our cats absolutely love her – even our shy boy who doesn’t usually warm up to people. Antoinette is professional, reli... See more

Rated 5 out of 5 stars

Absolutely brilliant service. We used Kitty Angels Central Brum multiple times over the summer and other ad hoc trips. The service is great and they're very responsive. We have a very nervous cat who... See more

Rated 5 out of 5 stars

I cannot thank Jenny enough for looking after Mittens while we were on holiday. I was worried about leaving our 11 month old cat at an unfamiliar cattery and so thought she would be happier at home. J... See more

Rated 5 out of 5 stars

This was our first time using Kitty Angels and they didn’t disappoint. Jackie was amazing! Sending lots of photos and updates showing Max going about his morning and evening routines which put our min... See more


Company details

  1. Pet Sitter

Written by the company

Kitty Angels premier cat sitters, located in Birmingham, Black Country, Kidderminster, Milton Keynes, Sheffield, Solihull, Tamworth, Telford & Warwick


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Kitty Angels go above and beyond for…

Kitty Angels go above and beyond for your cat but also for you. This was the first time I had been on holiday and felt comfortable and happy that my boy was being looked after properly. We were so happy to find them and can't wait to use them for all our future trips away! Couldn't recommend enough.

August 30, 2025
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Rated 5 out of 5 stars

Kitty Angels Stourbridge

This is the first time we have used this type of service and we were so impressed. Wendy looked after our cat, Sasha and she was amazing with her. Sasha doesn't go to anyone she doesn't know, she's a very nervous cat, and Wendy managed to get her downstairs and got her playing which was wonderful to hear. She sent us lots of photos too. I would absolutely recommend Kitty Angels and especially Wendy. Thank you for taking care of our little baby so well

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

First time using Kitty Angels

First time using Kitty Angels and they were fantastic!
I felt like my cats were looked after very well by the team.
I received daily updates, which really helped put my mind at ease.
The team are fantastic and I will definitely be using them again next time we go away.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended to anyone who loves their cats!

We've used Kitty Angels for years, and I highly recommend them! From the booking communication to the loving treatment of the cats to the sweet photos and messages you get, it's a 5 star service. I always thought my cats were a bit scared of new peeps, but they love their cat sitting visitors! I feel like everyone who works there is as bonkers about animals as we are, and it's a real joy!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

100/10 - Best Cat sitters in Coventry

We can’t recommend Kitty Angels Coventry (Antoinette) enough! She is amazing and our cats absolutely love her – even our shy boy who doesn’t usually warm up to people. Antoinette is professional, reliable, and goes above and beyond. Not only does she give our cats the best care and attention, but she also looks after the house while we’re away, collecting post and parcels too. She sends updates and pictures every visit and It gives us such peace of mind knowing everything is in safe hands. Couldn’t recommend her more!

September 10, 2025
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Rated 5 out of 5 stars

Jane

This was our first time using Kitty Angels and they didn’t disappoint. Jackie was amazing! Sending lots of photos and updates showing Max going about his morning and evening routines which put our minds at rest. I would highly recommend Kitty Angels and we will definitely be using them again. Thank you Jackie for your kindness.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

I have used Kitty Angels for a few years now and I can't thank them enough, they truly are Angels. Marie comes and looks after my boy and also feeds all our wildlife as well! She is truly amazing 😇

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

I have happily used Kitty Angels for many years

I have been using Kitty Angels for many years. I think I may have been one of their first customers with Molly, my previous cat. I now have a rescue cat called Kanga who is a gorgeous little thing but somewhat unpredictable! Kitty Angels and particularly Kate have gained her trust and Kanga is now always happy to see Kate and greets her with several little squeaks and a friendly roll or two. I spend quite a few nights away with work etc and It’s reassuring that Kanga is safe and happy in the hands of Kitty Angels. I always enjoy receiving the little videos that they send me when I’m away. I can thoroughly recommend the service of the Angels to take excellent care of your precious cats 😻

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Kitty Angels..... Brilliant !

I've been using Kitty Angels for a few years now and can't recommend them enough.

They provide an excellent, very well priced & reliable service when looking after my cat and send me updates & photos on each visit which really puts your mind at rest when you're away.

August 23, 2025
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Rated 5 out of 5 stars

Kitty Angels - 5*

We used Kitty Angels services last week to look after our cat whilst we were away. I could not recommend them more highly.
Jackie looked after our cat. She was brilliantly attentive, sent lots and lots of pictures and videos and our cat absolutely adored her. It felt so much better knowing that our cat could stay in her own home, have the run of the place and would be cuddled and cared for whilst we were away.
The communication with Kitty Angels was excellent and pricing was incredibly reasonable. I will definitely be using their fantastic service again.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I cannot thank Jenny enough for looking after Mittens while we were on holiday. I was worried about leaving our 11 month old cat at an unfamiliar cattery and so thought she would be happier at home. Jenny sent very thoughtful updates/photos daily which really put my mind at ease, she really went above and beyond with her kindness, thoughtfulness and efficiency, I think Mittens actually had the best time without us! I would highly recommend Jenny at Kitty Angels and will most definitely use her again when we next go away, thank you so much Jenny! x

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Used Kitty Angels for years

Used Kitty Angels for years. From the very first interaction, their team was friendly, professional, and genuinely passionate about cats. While I was away, I received regular updates, including photos and messages, and it put my mind at ease ❤️❤️

August 7, 2025
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Rated 5 out of 5 stars

Can't thank enough to Kitty Angels for…

Can't thank enough to Kitty Angels for taking such good care of our Louie everytime we're away, Louie absolutely loves his angels and he is looking forward to every visit😻 we love all the updates, photos and videos we receive with each visit, gives us massive peace of mind and helps us enjoy our holidays knowing Louie is happy and well looked after❤️ I am honestly so grateful for Kitty Angels and wouldn't go anywhere else😊

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Huge thanks to Jenny for looking after…

Huge thanks to Jenny for looking after Max whist I was on holiday! I loved the daily updates and photos! It was very comforting to know he was being well looked after whilst I was away. Highly recommend the service and I have booked again for my next trip.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Jenny and Sharlene saved me!

Jenny and Sharlene (Redditch area) saved me!
I was on my first holiday abroad in 2 years since my cat was diagnosed with diabetes. A friend was looking after my cat but on the first insulin injection after we left, my cat decided she didn’t want anyone near her. Having just landed in Greece to this news, and 2 different people being unable to administer the meds, I was stressed and emotional about my pet’s wellbeing and convinced I was going to have to come straight home.
I found Kitty Angels online and emailed them at 6am in the morning. At 6.45am, Jenny called me and reassured me that they could help, showed a huge amount of empathy and calmed me down. 30 mins later I had a call from Sharlene, who took some more info about what was needed and again reassured me (despite my emotional state!). She instantly said she would go twice a day for 10 days to help with the injections. No hesitations, just calm reassurance. After the first one went fine that evening, I could then feel comfortable my cat would be ok and relax a little. Cannot thank Jenny and Sharlene enough.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Kitty Angels: very purrfessional!

We recently used Kitty Angels (Central Birmingham) for the first time, to catsit while we were on holiday. The service was very professional and personable, and we appreciated the regular updates and attention to detail. We would be happy to use the service again and to recommend it.

June 13, 2025
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Rated 5 out of 5 stars

Excellent and reliable service

I've used KA in Stourbridge for a few years now to look after my elderly cat who needs regular medication. She loves them!
They always provide an excellent service and I'm reassured that she is eating, having her meds and also know that they spend time with her as she likes to be sociable.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Our shy cat even said hello!

We used Kitty Angels for the first time to look after our two cats whilst we were away.

The communication is excellent with messages and pictures. It’s helped reassure us that our fur babies were absolutely fine 😊 We were very happy with the overall service that was received.

Faith even managed to get one of our super shy cats out to say hello!

Would definitely use again and recommend to others!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING EXPERIENCE

we have just back home from our holidays and our cat Arthur was taken care of by Liz. We found Arthur very calm, happy, very relaxed, really happy of his days with Liz. At each visit Liz sent us photos and updates on our cat. She followed all our instructions making our holidays more peaceful. she was so sweet to leave us some milk and bread, and she left some treats for Arthur, his favourites. It was our first time with Kitty Angels and it will be our choice every time we go on holiday. Liz is really sweet, attentive and available. And we are happy that Arthur really enjoyed her company.

May 22, 2025
Unprompted review

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