Kiwi Reviews 353

I booked a flight ticket through KIWI last month, and there are still 10 days left until the schedule. I canceled it because I had to change the reservation schedule. The first payment was KRW 440,000. However, I received an email saying that I can't get a refund after canceling. It was said that you can only receive 10 EUR (13,914 KRW) as a credit. Objectively speaking, this company seems to generate profits from this consumer damage. Never use it.

I booked a return flight to Cebu from Clark. KIWI changed the schedule of my flight going to Cebu, but I did not accept the changes since we already booked hotels and transportation going to our destination (4AM of April 26th).They canceled my return flight to Clark too. They refunded 38% of the amount I paid for the return flights. Please Stop stealing peoples hard earned money. Give me back all my money or rebook my return flight to Clark on April 30, 2023.

PLEASE GIVE ME BACK MY MONEY
PLEASE GIVE ME BACK MY MONEY

They say that they have a 48hour cancellation/ refund policy but this is a LIE

There was a mistake on my ticket, so I called them right after booking my ticket, and followed their procedure, but there was NO REFUND and it just got cancelled.
And my $1065 is gone .......

This is a total scam.
Please give me back my money.

Booked return flight to Antigua 10th March. Had confirmation email 'all booked'...
We’ve confirmed your booking
BOOKING NUMBER
xxxx
BOOKING STATUS Confirmed
We’re happy to say that your reservation is confirmed. 🎉

But three weeks later on 2nd April - a few weeks before due to fly we got another email out of the blue.....

We’re sorry, but we unfortunately couldn’t book your trip with the carrier because of a technical issue. We apologize and hope this didn’t cause too much of an inconvenience for you. Of course, we’ll refund you your payment of £1,309.83 in full.

Spoke with (inevitably) a call centre operator, who just did not seem to appreciate the impact of what they had done. They advised it was a 'technical issue' (what nonsense is that?) and suggested we just re-booked on their platform. In desperation tried to do this - but flights now showing 4500 euro and returning to different London airport to one departed from.

I have now read the Trustpilot reviews and wish I had done so beforehand, my experience seems to mirror that of so many others. Do think very long and hard before using Kiwi. I certainly will never make that mistake again!!! Fortunately refund has been made. We have had to cancel trip, cancel accommodations, cancel car hire. This treatment is totally unacceptable. Beware.

366 928 804

I booked a flight to go to Japan this April. However I won’t be able to take the flight at the time I booked, so I was trying to reschedule my reservation. I made a phone call with Kiwi airlines but this manager Alodia? she was so rude. She didn’t provide a details about the policy and she just kept on saying that I can’t reschedule the reservation. But I checked the information that said “You can make changes or cancel up to 48hours before the journey.” But she handled this situation like its not their problem anymore, I felt very disappointed and frustrated. These workers in Kiwi airlines are not welcome the customers. Now I don’t even want to use Kiwi airlines, I just want a refund and buy tickets from other airlines.

DO NOT EVER USE THE KIWI!

They paid 30€ for me to take back my story, but I let you judge if it worth the review and rating...I booked 6 months in advance a couple of flights to be back in Singapore on August 5, for 1200€, with Airasia - Not took FLEX option because I was not flexible and MUST be in Singapore on the 5th. They are changing departure/arrival schedule all the time (3 times already in 1.5 month, and till 4 months to go...), until it does not work anymore for your schedule - I guess on purpose, they propose now an arrival on the 6th and call it a 'minor change' (but if I wanted to arrive on the 6th, I would have booked for the 6th, right ?) - And then ? I lost 1200€ ! because I didn't pay to give THEM flexibility.
And yesterday they offered no solutions ...but 30€, for me not to call back my review... you judge.

I am a vision impaired (blind) traveller who flies regularly. All airlines off setvices for handicapped passengers. While KIWI offers a section to complete for handicapped assistance they sent me 4 separate emails ftom 4 different cust svc reps telling me they were unable to get these services for each of 4 legs of my trip...THEY LIED OR ARE INCOMPETENT...I called each airline and in less than 5 minutes had he handicapped srrvices booked, organized with instructions for each leg, and confirmed by email.
Additionally one of my connecting flights was in a different airport 35 miles (40km) across a city of 6 million people..The city name is in bold large print...airport name small print - not bold on different line so guaranteed to overlook.
Pathetic is my take. Wish I had read other reviews for KIWI on this site as all same as mine

I had made a reservation to go on a trip. However, the reviews were so bad that I canceled my reservation to make a reservation on another site safely.
It takes only 10 minutes to make a reservation and cancel the reservation. The date of the trip was three more months, and the refund was 10 euros. How can you do this when I say on the phone that I can't get a refund?
It's the worst. Did I do something wrong? If the reviews are not good, shouldn't we cancel it?
Cancel your credit card payment right now!!!!!!! And I'll tell everyone not to use kiwi dotcom.
# 359 533 493

I'm so satisfied. If you provide accurate information when a problem occurs, it will be solved perfectly.

First flight was delay 1 hr, causing us to miss our connecting flight. We had flight insurance so i thought it would be no issue. They offered us a flight 24h later, even thou a flight to our destination flew 6h later that day, and no offer to go to a hotel or food - nothing. We decided to buy tickets to the next flight and try to get a refund as the customer service advised, but the refund was declined, with no explanation other than "Please be informed that a refund is not possible on this booking" DO NO FLY WITH KIWI

we were 2 friends who had booked a combined trip to budapest. 1 layover in Stockholm was delayed an hour and did not make it to our flight. had to pay DKK 3,000 to get home on the next flight.
really bad customer service when you had to contact them.
stay away.

Bought tickets for the entire family going on summer vacation. Was a connected flight, both through Kiwi. One flight got cancelled, and no help from kiwi. And no refund, just half of the one flight tickets, IN VOUCHER. I lost 1.000 euros by buying at Kiwi. Hopefully you won’t do the same mistake and buy your tickets at kiwi. After this horrible experience I’ve decided to always buy tickets from the airline, and recently I had cancellation where I bought the return ticket through the airline, and they gave full refund for all tickets straight to my credit card within a week. I’m thinking Kiwi speculate in cancellations.

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The bank says it is difficult to get a refund with this document.
Reservation details (Detailed reservation confirmation details confirming reservation number, transaction date, amount, cancellation refund regulations, etc.)
② Cancellation receipt (data specified in Refund or Cancellation)
Alternatively, documentary evidence of cancellation agreement (data confirming the refund date, amount, refund method, etc.)
In your case, the cancellation agreement date may have passed 120 days due to the August transaction.

If you didn't approve, please give me these documents.
How long are you going to throw every day?

In April, I bought an air ticket from them that had two flights. One of the airlines cancelled the flight one month before the travel and I asked for the refund from Kiwi, and after that:
- in November they answered me that one of the airlines hadn't paid the refund to them yet.
- in February I asked it again and they offered 36% of the original price as a refund, while they're still waiting for the airline (according to them).
- in March they newest offer is 20% of the original price in Kiwi credit. It is the half of that refund what the airline that cancelled the flight payed to Kiwi.
Simply, they don't want to pay!

Kiwi Dotcom flight reservation number 353531871 was booked and canceled in less than five minutes because it had to be modified, but the regulations said so, and they still haven't canceled it, saying that only 10 euros will be refunded.
Never use kiwi dotcom. I beg you.
As soon as Kiwi Dotcom sees this, it requests cancellation of credit card payments.#353 531 871

I wish there was 0 starts , I would have given them that, worst company I ever booked a flight with. Customer service worse than nonexistent, rude , poor english.. they got me a connecting flight through a different city )) yes. I had to get from San Francisco to Oakland for my connecting flight!!

kiwis are cheaters. 09/24/22 I ordered tickets from Detroit to London (me, wife and child). Departure from Detroit - 10/15/22. Two weeks before departure, I had to cancel the trip. I was not refunded for the canceled flight. And the employee of the company wrote that they will not return it. And this is more than 1000 US dollars. RESERVATION NUMBER 282 209 741

they are scammers and they are not refunding my money even when they have cancelled my booking

My family and I got screwed over by KIWI last July. They sent us on a connecting flight to Germany (to end up in Paphos) that didn’t exist. We got stranded there with nobody to help us, so we sat in the airport for 7 hours trying to figure out a way either home or to Paphos.

In the end I had to spend £2.5k on new flights to get us to Paphos. BUT, that meant getting a train to Munich station then Munich airport, flying to Paris, changing in Paris and getting to Paphos a day and a half later. Not had any of this money back despite all the evidence I have proving this horrific experience. My mother is 65 and had to sleep on an airport floor over night…. It’s disgusting.

Still no refund for that. I received email that I would get £117 back from my original £399 booking for that fake flight (of which they gave to me in their credit to start with. They must be joking if I’d ever use them again!!). Now they are transferring to my bank.. Disgusting company. I have written on all of their social media and complained to everyone possible about this, I won’t give up we deserve our money back for THEIR mistake.

NEVER TRUST THEM.

As the airline has declared that you voluntarily did not board the flight, they will not be refunding us any amount. However, to help you reach your destination as mentioned by you in the previous email, I have also checked the payment receipt you have shared. The amount mentioned in the payment receipt is not possible to be refunded due to company policy and restrictions. As an exception, I can provide you with a full invoice refund of Kiwi.com in Kiwi.com credits.
You can use these credits to make a new booking to reach your country.
Awaiting your response,
Kind regards,
Sarrah Khambhati,
Customer Support Specialis

THAT WAS THE ANWER I RECEIVED
FIRST AT ALL: YES I WANT TO ABOARD THE AIPLAINE AT THAT TIME HOW THAT THEY CAN SAY THAT SOMETHING LIKE ITS WAS MY VOLUNTARILY NOT TAKE THE PLANE, THATS ITS CRAZY
SECONDLY THEY GIVE ME YES CREDITS BUT I CANT DO ANYTHING WITH THAT;
ALSO FOR AUSSI À CAUSE DE L’ENTREPRISE ET À CAUSE DE KIWI, JE SUIS COINCÉ AVEC DES DÉPENSES EN ESPÈCES À FAIRE FACE CAR ILS S’ATTENDENT À CE QUE TOUT SOIT RÉSOLU AVEC DES CRÉDITS?????!