First time user of this company. Great experience, easy to use and order product. Very good value for money, plus new user discount as well- even better value! Posting of my order was efficient and I... See more
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Review summary
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Reviews shaping this summary
Nice little find coming across your company on line. Good selection of items, Reasonable prices which is nice in these hard times. Very well packaged and decent delivery times will definitely order ag... See more
Such prompt and courteous messages. Although I had to return the original order, which was not as ordered, the replacement was received the day after I contacted you. The service was outstanding and m... See more
First time order from Kiyo, I made a mistake in ordering and support were really nice and extremely helpful. My items arrived really quickly, and were very reasonably priced and well/ nicely package... See more
Company details
About Kiyo Beauty
Written by the company
At Kiyo Beauty, we select the finest brands that solve real hair issues using the latest trends and formulations. We make great hair care accessible to everyone, no matter your hair type or budget.
When you shop with us, you’re not just investing in products for your curls—you’re supporting a community of creators and entrepreneurs dedicated to making the beauty world more diverse and representative of all hair types. Our commitment to curl positivity drives everything we do, and we are honoured to be part of the broader movement to uplift under-represented voices in the industry and continue to celebrate textured hair.
Together, we can help build a beauty landscape that values inclusivity, authenticity, and equality for everyone.
Contact info
United Kingdom
- support@kiyobeauty.com
- kiyobeauty.com
Free UK Delivery over £40
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent …
When completing this transaction they were trust worthy. And the goods were delivered promptly.
April 10, 2026
i never received my parcel have already…
i never received my parcel have already made a complaint want my money back
April 9, 2026
Reply from Kiyo Beauty
Hi Holly,
We’re really sorry to see your experience reflected this way.
As explained in our communication with you, our support team kindly asked for up to 3 working days to investigate this with the courier. We’ve now reached the third day, and the shipper has confirmed that your parcel is available at your nominated collection point.
All of these updates have been shared with you via email. Please reply to the original thread so we can continue to support you and help get this resolved as smoothly as possible.
Kind regards,
Kiyo Beauty Team
Harrassing me!!!
Have been spamming me since my order was delivered to review them. So jarring.
April 2, 2026
Reply from Kiyo Beauty
Hi Caitlin,
We’re sorry this felt overwhelming — that’s not our intention.
We usually send two service review emails (a request and a reminder), plus 1–2 product review emails about a week later. You can unsubscribe at any time using the link in the emails.
If you’ve received more than this, please let us know so we can check.
Best,
Kiyo Beauty Team
The company is fine.
The company is fine. I took off one star because of DHL, what a mess and 2 failed deliveries.
April 6, 2026
First time customer
First time using Kiyo Beauty and I am very impressed! Excellent service and quick delivery. I will definitely be back to buy more.
April 9, 2026
The website experience was good
The website experience was good. Quick delivery and reasonable prices.
April 1, 2026
No response
I emailed twice to ask advice on receiving a damaged item and got no response.
April 1, 2026
Reply from Kiyo Beauty
Hi GT,
It looks like your previous emails weren’t handed over properly in our system, which is why you didn’t receive a response — we completely understand how frustrating that must have been.
We’ve now picked this up and responded with a solution for you, so please do check your inbox when you have a moment. If there’s anything further you need, just let us know and we’ll be more than happy to help.
Thank you for your patience, and again, we’re really sorry for the inconvenience caused.
Best,
Kiyo Beauty
My receipt shows $45.19
My receipt shows $45.19, but my card was charged $59.98. Can you explain the difference or refund the overcharge?
April 6, 2026
Reply from Kiyo Beauty
Hi Andrea,
Thanks so much for your message.
As mentioned in our email, our store is based in the UK and all orders are processed in GBP (£). When paying from the US, your bank will automatically convert the £45.19 GBP amount into USD using their exchange rate at the time of purchase. Banks may also apply a small foreign transaction fee, which can make the final amount appear higher on your statement.
We can confirm that we’ve only charged the GBP amount shown on your receipt, and any difference is due to your bank’s conversion process rather than an additional charge from us. If helpful, your bank should be able to provide a full breakdown of the exchange rate and any fees applied.
We’ve also replied to you directly by email — if anything’s still unclear, feel free to reply there and we’ll happily talk it through with you.
Best,
Kiyo Beauty
really good product
really good product, I use them more and more, I am glad I found this company..
March 31, 2026
Used for a few years now and never had a problem!
Always respond to order quickly and all info needed. Delivery is also prompt.
April 7, 2026
New favourite hat
Really nice warm hat with satin lining. Delivered quickly- new favourite hat!
March 30, 2026
Been going to this store for years
Been going to this store for years. Good customer service. Good products. Highly recommended.
April 13, 2026
Unprompted review
The price was cheaper than Amazon and…
The price was cheaper than Amazon and quick delivery
March 27, 2026
My order was delivered within the…
My order was delivered within the timeframe stated, and the products arrived intact.
March 29, 2026
Bought braids they are a lovely…
Bought braids they are a lovely texture and great quality
March 28, 2026
Always reliable and efficient service
They had the product I needed in stock. Couldn’t find it in stock every other retailer I checked
April 2, 2026
Great company
Great company, highly recommend i have made four separate purchases and found this company to deliver in all aspects. Notification and delivery was fast and my purchase was packaged lovely and very well protected.
April 2, 2026
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