Overall, I'm satisfied. I did have insurance on the inside, which made driving much more relaxing. The prices aren't so great, but with such tight streets and my technical limitations, it was worth it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I rented a car from Klass Wagen Romania in Bucharest and honestly had a very good experience from start to finish. The pickup process was fast and straightforward, the staff were polite and p... See more
Company replied
Excellent experience from start to finish!The booking process was quick and easy,and the staff was friendly,professional and very helpful. The car was practically brand new with only 1,800 km on it an... See more
Company replied
‐ Reliable pick up - good car with all driver assistance systems working - few kilometers - in good shape - all existent scratches marked in the rental pickup report The young office assis... See more
Company replied
Company details
Written by the company
About Klass Wagen Klass Wagen is one of the most appreciated car rental companies in Romania, with over 18 years of experience in the industry. Our journey began in 2005 in Timișoara, when four people shared a common dream: to create a car rental company built on integrity, honesty, trust, and teamwork. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contact info
Drumul Gării Odăi 1A, 075100, Otopeni, Romania
- +40374020002
- romania@klasswagen.com
- klasswagen.com
4.2
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Best choice on the market.
As always, best cars on the market and always helpful staff around. I always recommend KW to my friends and family when renting a car in Romania.
April 3, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your trust and recommendation! 😊
We are happy to hear that every experience was up to your expectations. We look forward to seeing you again next time!
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Great service and car!
Great service and car! Very straightforward experience, with just a few questions and extra data requirements at delivery and return. Opinion based on a package with full coverage and having paid 'less thank 3 years old car' extra.
April 3, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Quality cars & fast service
Quality cars, very efficient transfer and pick up/drop off service.
April 3, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Reply from Klass Wagen Romania
Dear Customer,
Thank you for your feedback! We're glad to hear everything went well and that you would choose to rent with us again.
We’ll do our best to make your next experience even better — and hopefully earn that 5th star!
Looking forward to welcoming you again. Safe travels!
Krisztina R. – KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for sharing your positive experience with us. We look forward to seeing you again!
Kind regards,
KW Team
Everything the company is doing great…
Everything the company is doing great for the customers.
April 3, 2026
Reply from Klass Wagen Romania
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Very easy and convenient service
Very easy and convenient service, very good cars,better then which I rented whitdaut extra cost.
Very good prices and plenty of perks like insurance included,don't ned clining/washing the car to return. Shuttle car to/from airport to the rental point. Highly recommend Klass Wagen aeroport SIBIU!
April 1, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're glad everything went well and truly appreciate your recommendation. Looking forward to seeing you again on your next trip! 🚗✨
Best regards,
The Klass Wagen Team
Everything was really smooth and fast
Everything was really smooth and fast. We got the car in Cluj Napoca and returned It in Bucarest. The guys who attended us were really nice, the car worked really well and we hadnt any issue at all. I recommend to hire the insurance directly with them because i have heard that you may have some issues if you do It through an external company such as booking.com, but other than that, great experience and price compare to others.
April 2, 2026
Reply from Klass Wagen Romania
Hello!
We really appreciate your feedback. Thank you for taking the time to share your experience! We hope to welcome you again soon.
Have a great day,
The KW Team
Everything is at superlativ!Everything…
Everything is at superlativ!Everything was outstanding every time. I recommend it!
April 2, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for the recommendation! 😊We are glad you had a pleasant experience.
We look forward to seeing you again next time!
KW Team
Great service!
I got an upgrade for the car and the pick-up was very fast and efficient.
April 1, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
I rent cars from Klass Wagen since 2016…
I rent cars from Klass Wagen since 2016 and I’ll never change the company. The staff is very helpful and professional and the cars are brand new and very clean and nice.
I strongly recommend.
Teodora M.
April 2, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your loyalty and feedback! 😊 We're thrilled to hear that you've been happy with our services. Our team always strives to provide the best experience, and we truly appreciate your kind words. Looking forward to welcoming you again! 🚗✨
KW Team
The car pick up was easy
The car pick up was easy, quick and easy.
Clean car, inside and outside, the personal is helpful and efficient and honestly I have no complaints about the service.
April 2, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Excellent overall service.
Excellent overall service.
Great customer service and timely shuttle service
April 2, 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
I hired from Craiova for a while now
I hired from Craiova for a while now. The staff is very friendly, waiting time very short and the price competitive!
Thanks!
April 2, 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Quality meets Affordability
Booking Ref: GHV-2330332789156
Seamless end-end process, agent also tracked my flight and called while I was going through customs to collect my family with the shuttle bus. When booking, prices were very competitive which made me doubt the car or service but rest-assured, car was new and service was better than the top brands companies. Will use again, Highly recommended
April 1, 2026
Reply from Klass Wagen Romania
Hello!
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience!
We look forward to your next visit. It was truly a pleasure to serve you!
Kind regards,
KW Team
Great smooth service several times with…
Great smooth service several times with klass wagen Iaşi
April 1, 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.