Overall, I'm satisfied. I did have insurance on the inside, which made driving much more relaxing. The prices aren't so great, but with such tight streets and my technical limitations, it was worth it... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I rented a car from Klass Wagen Romania in Bucharest and honestly had a very good experience from start to finish. The pickup process was fast and straightforward, the staff were polite and p... See more
Company replied
Excellent experience from start to finish!The booking process was quick and easy,and the staff was friendly,professional and very helpful. The car was practically brand new with only 1,800 km on it an... See more
Company replied
‐ Reliable pick up - good car with all driver assistance systems working - few kilometers - in good shape - all existent scratches marked in the rental pickup report The young office assis... See more
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Company details
Written by the company
About Klass Wagen Klass Wagen is one of the most appreciated car rental companies in Romania, with over 18 years of experience in the industry. Our journey began in 2005 in Timișoara, when four people shared a common dream: to create a car rental company built on integrity, honesty, trust, and teamwork. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contact info
Drumul Gării Odăi 1A, 075100, Otopeni, Romania
- +40374020002
- romania@klasswagen.com
- klasswagen.com
4.2
Great
18K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Do not rent a car with them. The treatment and the conditions are the worse we have seen ever.
Our experience in Klass Wagen was absolutely awful. First of all we spend more than one hour and a half (at 10.00 pm) waiting for someone to pick us up (after several calls that nobody answered) and to take us to the rental car in Otopeni airport. Once we arrived the Rental Car, the person who attended us practically forced us to take the FULL insurance (for a total of almost 300 € for a week). He was forcing us with arguments like if we had any problems we should go to the police; we should return the car complete clean or that we had to leave a deposit on our credit car of 2200 € (which is absolutely crazy compared to ANY OTHER RENTAL CAR IN THE WORLD). Moreover, finally they charged us with the IVA (25 more €) without telling us.
March 8, 2026
Unprompted review
Reply from Klass Wagen Romania
Good evening,
Thank you for your reply.
We are sorry to hear about the situation, but we will explain.
First of all, to order a shuttle from us, you have two options:
1. Call our phone number;
2. Complete the link for the shuttle service.
It takes maximum 20 minutes for the shuttle to arrive to the airport, but besides that the shuttle comes regular to the airport for the clients.
To continue, we do not force our clients to take the insurance from us, but it's our duty to present both of our options. Further, it's your decision which one you would like to choose.
Regarding the 25 euro, it is not something that we can control, this cost being commissions or any fees applied by the make.
All these information can be found on our T&C on our website klasswagen.com.
Hope this clarifies the situation.
Kind regards,
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Everything was smooth and qusmooth and professionalick even…
Everything was smooth and quick even they had a short notice
March 10, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that everything went smoothly and that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Friendly and good service
Clean car, swift pick-up from airport and efficient drop off.
March 10, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Super
Hi, I was very happy to meet you guys who took care of me regarding the pick-up. They were very active, nice and when the car broke down they immediately brought me another one. Well done. I recommend this company to my friends too. Thank you. May the Lord bless you.
March 9, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're glad everything went well and truly appreciate your recommendation. Looking forward to seeing you again on your next trip! 🚗✨
Best regards,
The Klass Wagen Team
Good car and easy service.
March 9, 2026
Reply from Klass Wagen Romania
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Reliable pick up, good car
‐ Reliable pick up
- good car with all driver assistance systems working
- few kilometers
- in good shape
- all existent scratches marked in the rental pickup report
The young office assistant tried to push too hard for me to buy an additional insurance. He seemed to do this because I'm a woman, and he doesn't believe that women can drive as well as men and/ or can be more easily influenced to spend money on insurance.
This is a negative point. If this happens again, we'll have a problem
March 9, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your review! Your opinion is important to us and helps us improve everything we do. We look forward to your next visit, it was a pleasure serving you!
KW Team
Staff is helpfull and professional.Car…
Staff is helpfull and professional.Car was fantastic.So close to airport and with shuttle included.Overall great experience.
March 9, 2026
Reply from Klass Wagen Romania
Hello!
We’re so grateful for your review. Knowing that you had a great experience makes us truly happy!
Looking forward to your next visit, it was a pleasure serving you.
Kind regards,
KW Team
Always a great experience
Always a great experience. The booking itself on the website is easy and transparent and you can choose from a lot of super nice cars. They have a shuttle that picks you up from the airport and the personnel is profesional and speaks good English. Best car rental I’ve tried in Europe
March 11, 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
quick and easy procedures at pickup and…
quick and easy procedures at pickup and return. very friendly and helpful personnel.
March 10, 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Very poor and stressful experience with…
Very poor and stressful experience with Klass Wagen in Suceava.
At pick-up I was not provided with photos of the vehicle’s condition, only a sketch. When I tried to take pictures myself, the agent rushed the process and said my phone was not good enough to take proper photos. He also made it clear that he could not wait while I carefully inspected the car.
At return the situation became even worse. Several scratches were immediately attributed to me and I was pressured because my photos were considered “not valid”. During this discussion the agent even stated that he does not care about online reviews, which is shocking for a company that depends on customer trust.
The most concerning part is that the initial claim was €610 for several damages. After I sent my own evidence, the company had to review the case multiple times and the amount was reduced first to €410 and then to €310 because some of the damages were confirmed to be pre-existing.
This clearly raises serious concerns about the accuracy of the initial damage assessment and the way customers are treated during the inspection process.
Overall this experience was unnecessarily stressful and disappointing. If you rent from this company, make sure you record the car extremely carefully from every angle before leaving the parking lot.
Your reply is hiding the most important matter. You are not holding photos evidence at the delivery of the car only a sketch. This is where the scam is. But I will address this to the Consumer protection in Romania
February 25, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Customer,
We are sorry to hear about the situation, but let us explain.
First of all, with the deposit option, all the damages that exists are written on the Damage Document of the car that you receive when you pick up the car.
Also, we encourage our clients to take videos/pictures of the car from the moment of the pick up.
To continue, we do not add damages that doesn't exist, we are just following our procedures in case any new damages appears during the reservation.
Hope this clarifies the situation.
WIsh you the best,
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Amazing
It was great to deal with you again. Professional, friendly and polite staff.
Thank you!
March 11, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Nice cars/ well maintained and very professional staff at Cluj Napoca
I call them 25 min before shift ending, Cosmin help me get the information I need and rebook a new car.
I arrived in Cluj-Napoca Airport, I call shuttle and maximum 5 min a nice young man pick me and another 3 person's from same flight which had a agreement with them.
Help us to handle the baggage and take us with an minivan to the car collection point.
There i did pay and sign all documents i need for my rental and in 15 minutes I left their gate with a lovely 2008 Peugeot Crossland.
I did enjoy the car and at return at 3am in morning some lovely staff take me to the airport after safety check.
First time rental from this company and very nice first impressions about fast moving and professionalism all staff provided against me.
Ill be back soon for my next family holiday.
Nice company nice people at
Klass-W Cluj-Napoca
March 11, 2026
Reply from Klass Wagen Romania
Hello!
We really appreciate your feedback. Thank you for taking the time to share your experience! We hope to welcome you again soon.
Have a great day,
The KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Amazing service
Really good service. Good cars and very fast in and out, so no time wasted!
Highly recommend!
March 11, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're glad everything went well and truly appreciate your recommendation. Looking forward to seeing you again on your next trip! 🚗✨
Best regards,
The Klass Wagen Team
Thank you aa
March 11, 2026
Reply from Klass Wagen Romania
Hello,
Thank you for your review! We’re happy to hear that you enjoyed our services.
Best regards,
The KW Team
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