KLM Royal Dutch Airlines Reviews 

Experiencing major frustration with my Nov 2023 delayed baggage refund from @KLM's. Received only £10, a far cry from the claimed $80. No explanation provided, and the claims team has been unresponsive for 2 months. Shockingly, the KLM CS team suggested I 'claim whatever I need' and no allowances and spending limits advice even after asking. Still I managed to be under 80$ limit. Empathizing with those who rely on customer service and claim higher expenses.

Friendly crew, flights often on time, clean and modern aircraft

The service level is horrific at KLM. Its now allmost 1 year since my refund case started and we are still not fully refunded. The level of inkompetence is mind blowing. Everyone is friendly on the phone and ensure they will get right on it. Then what happens, nothing. Its a waste of time to keep calling, no one steps up and take some responsibility. Ive given up and let the thieves keep the money.

Disappointed with my recent airline experience. The condition of the plane seats left much to be desired; some were broken, and the front seats lacked sufficient legroom. Unfortunately, there were instances of unprofessional behavior, including inappropriate touching without my consent, from cabin staff, which led to uncomfortable situations. It's crucial for airlines to maintain a respectful and welcoming environment for all passengers. Additionally, there seemed to be a miscommunication about restroom availability, as some toilets were reserved for staff, causing inconvenience. Communication could have been better, and their assistance was lacking in some areas. I hope the airline takes these comments constructively to enhance the overall passenger experience in the future.

Well i guess i am just one of the many that booked with KLM - and didnt get any service - and in trouble because they changed flight and used their own Transavia - and i got left in trouble
I used a few hours on KLM useless website - and contacted them through phone which took me another 2 hours - and still no help

The problem for a company like KLM is that they are to big... you cant really complain.

I would advice anyone not to use them - use any other - at least remember - if you have problems they dont care !

I cancelled my flight booking and was assured that I would receive a full refund. I had an initial conversation with their representative who confirmed that my money would be returned. However, after waiting for three weeks, there's no indication of any refund. It's unfortunate that KLM doesn't seem to be proactive in addressing this issue.

The situation gives an impression that the company is indifferent to returning customer's money once they've sold a ticket. Consider the cumulative interest if they withhold refunds from thousands of customers worldwide for a month. It raises a suspicion that the company may be using these unreimbursed funds to support their own financial investments.

I am extremely dissatisfied with KLM's service, and I am determined to not use their services in the future. I won't even consider visiting their website, let alone making a purchase.

We were traveling to Copenhagen by flight kl1135 from Amsterdam to Copenhagen. When the flights boardning is open , we were waiting at the line with our children and another family were at the back .
So the flights agent come to the family which were behind us and they went into the flight before all the passenger and without saying anything to us who were waiting and waiting .
It felts not ok for us as they egnore us as a family tills we said that we also have children. Too bad .

KLM - the armpit of European airtravel

After a midnight incident at takeoff yesterday at Schiphol where flames shot out of the engine whilst traveling at full speed, panic braking by the pilot (good job), and waiting on the tarmac for two hours with the fire brigade outside before being toed back to the terminal, the KLM service totally imploded and seriously underwhelmed in all ways possible.

There was no one from the airline meeting up at the gate, no help in arranging hotels and only a promise to contribute to a meal of 25 euros and a hotel cost of 120 euros (by the way - there has been a bit of inflation since that amount was determined - cheapest hotel found came in at 300 euros). No info or help whatsoever in terms of new flight connections until the service desk opened in the morning, which made a trip to a hotel very risky, as there was no info on when we needed to be back in the airport.

In the end, a flight was found taking me to Newcastle 12 hrs late, leading to us missing out on half the purpose of the trip.

Moreover - the meal voucher received was for 15 euros and not 25 as promised, with a comment that I could claim the rest at the website. Seldom has I seen such a cynical way of saving costs, as the only reasonable explanation for being so cheap and not living up to what was promised is the hope that most travellers will not bother contacting the airline for a 10 euro refund.

Hope you go bust - you deserve it!

Scandalous!!! I literally feel robbed.
It took their customer service team 6 days (and 6 hours of my time on the phone) to add an extra seat to an existing booking. After 6 days, they issue one for the wrong date. Therefore, they have charged me extra money but refuse to make a refund - they issue a non-refundable voucher valid for one year that I will have no chance to use.
All their channel of communication refers to one another in a loop - nobody is available to address the issue - nobody is in charge in this case. No way to send a complaint - tried, but every department tells me I need to contact another department - in a never-ending loop. Not only - KLM refers to Air France, and Air France says that I am already in touch with KLM. Really a good match of two companies doing their best efforts to offer the WORSE EVER customer care experience -
I should have checked their rating on TrustPilot before purchasing flights with them. They have 1 stars, only because you cannot choose 0 stars.

Changed my flight (without consulting),shocking service, and to try arrange alternate travel plans and try and get credit.
Will never ever use them or Air France again.
British Airways or Virgin here I come

They neglected our luggage and refuse to reimburse us for the extra costs this caused us. KLM sent a broken link in their mail so it became a copy of our original report. We referred to the original report, but the copy "came in late" so they closed both?!! We lost 900 euros due to their nonchalance. Never KLM or Air France. The irony is that we did not fly with Low Price as ryan air was that we was expecting a premium company to have better customer service.

Worst customer service. Rebooked our transfer so we had to wait 6 hours extra. I was in crutches and moonboot. Arrogant af

Never again! Lost 2 dogs and 2 bags on route from Stockholm to Edmonton that took 3 days to recover- in Calgary!! On the way back, 5 bags were lost some of which had to be collected personally at Arn airport. Extra expenses include 2 hotel nights for 5 people, some 1000 km extra car drive and 30% loss of leisure days. DO NOT-ever- use KLM and avoid at all costs Shipol bag handling.

Royally messed up our honeymoon. Cancelled our flights, rebooked ous on standby tickets without omformning ous.

KLM is seemingly another of those companies to whom having repeat customers is not important. During a 2 hour delay from Stockholm to Amsterdam, no information as to the background to the delay has been offered alongside the push notifications. To make matters worse, the company seemingly just realized that the plane would not be able to accommodate everyone's carry-on luggage, forcing some passengers to check theirs in, leading to almost certain further delays at the destination.

Impossible to get in contact with KLMS 24/7 support.
Whatsapp, Facebook, phone, email. Terrible! All you meed is an automatic response indicating you are stupid booking with KLM.

I refuse to book any business travel with KLM after this. I happily pay extra to fly with a company that I can actually contact.

I booked a post-lockdown trip to visit family with my 2 year old son. KLM lost our bags and my son's car seat.
It's been days and they still haven't delivered anything, despite the bags having arrived on the next flight.
Their support staff literally hang up on me when I call for help. They don't even respond to direct messages on Facebook.
We had to pay £200 for a taxi with a car seat to get to accommodation.
Now we are here with no clothes, toiletries, toys, etc. and we can't go anywhere without the car seat.
Can't get any information from KLM or the courier they apparently gave my bags to.
It has completely ruined our first trip for nearly 2 years. It is the worst travel experience I have ever had any I urge anyone considering flying with KLM to think again.

Worst company I have ever been with. Manchester to Sweden. They lost my luggage and told me to buy new clothes. It took them 3 days to deliver my bag. When they said I would receive it the lates same day or the day after. When I called and talked with them they told me to buy new clothes. On my flight back ( Sweden to Manchester) Even though restrictions are lifted the day after I arrived I had to book yet another test. Which cost me 75£.What a waist of money. No compassion or help. I wouldn’t recommend this airline to anyone. If possible take another company. Don’t waist your money with KLM.

If I could give no stars I would - these cowboys cancelled my flight in May 2020, told me they would only be able to give a voucher as a refund... and told me I had to rebook my flights by aug 2020 ... I have found out I am entitled to a full refund, and find thought the hoops with them- money not coming back what so ever- I have now escalated and will be taking legal action against KLM having given them untill Friday to come back to me.

Very bed experience....I have the total amount of kg underthevlimit that I paid ....extra 50€..
Contact the costumer service a lot of times....after 3 months they send a negative mail.