Klone Scents Reviews 

1,817
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,338 reviews, most reviewers were somewhat happy with their experience overall. Consumers often praise the pleasant and affordable scents, frequently mentioning that they receive plenty of compliments when wearing them out. Many people also appreciate the responsive customer service team that quickly addresses order issues and replacements. Some reviewers were not happy with the poor longevity of the fragrances, noting that the pleasant smells tend to fade very quickly. A few other people also felt that shipping times can be quite long, while some customers received damaged packaging or broken bottles upon arrival. Additionally, a small group experienced unexpected subscription items added to their cart.

What people talk about most

Product

Consumers find product sentiment to be mixed, as many reviewers enthusiastically praise the affordable... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the affordable prices,... See more

Order

Users describe ambiguous interactions with order experiences, as opinions are heavily divided. While many... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast, reliable, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers praising the support team as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great cologne. Customer Service is very attentive. It took several days for them to acknowledge my order, which was annoying, since they remove funds pretty quickly, but once they know you ordered, it... See more

Rated 3 out of 5 stars

I just didn't like the fact that it took almost 2 weeks for my delivery,a month ago I ordered from klone but 2 get 1 free and my package arrived in about 8 days. But other than that I was happy when t... See more

Rated 5 out of 5 stars

Great company with great products and excellent professionalism geared towards consumer satisfaction! The scents I ordered smell amazing and are long lasting! I definitely notice people wanting to be... See more

Rated 5 out of 5 stars

I’m very particular with the scents I wear. Versace Eros is typically my go to. I just purchased a bottle of #134, my first time using Klone. I’m genuinely surprised at the negative reviews. The smel... See more



Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,817)

1,318 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The scents smell really good

The scents smell really good. One bottle broke so I didn’t end up with all that I ordered. Don’t know if it was a packing issue or ruff handling from delivery driver.

August 11, 2026
Unprompted review
Klone Scents logo

Reply from Klone Scents

Thanks Marc. Glad the scents themselves landed, and not getting the full order because one broke is something our packing needs to prevent. If it is still open, support@klonescents.com gets to us.
– Jimmy, Klone Scents Customer Care

Rated 1 out of 5 stars

Worst customer service

I am fairly sure this is some sort of scam. They keep telling me my order has shipped. They have an AI bot to answer emails. The bot promised me a refund and the actual maybe human ignored that completely.
OH! They also have a subscription that is sneaky and they sign you up monthly without you wanting that so watch for that too.

August 13, 2026
Unprompted review
Klone Scents logo

Reply from Klone Scents

Dallas, being handed to a bot and then having what it told you go nowhere is the part that needs fixing. Email support@klonescents.com and mention this review, and a person will pick it up.
– Jimmy, Klone Scents Customer Care

Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience – Refund still not received

My order #KS645935 was placed almost 2 months ago, and I still have not received my order or my refund.

I have had to email their support repeatedly just to get an update. Most recently, I was told to wait another 24–48 hours for my refund. That time has now passed, and I still have not received my money or even a proper confirmation.

It should not take almost two months and countless emails to get a refund. This experience has been extremely frustrating and disappointing.

At this point, I feel the way this situation has been handled is very misleading. I would strongly recommend that customers be cautious before placing an order, especially if they may need a refund.

August 13, 2026
Unprompted review
Klone Scents logo

Reply from Klone Scents

Ravin, two months on with nothing to show for it and no clear answer from us is not how this should have gone. We would like to close it out properly. Email support@klonescents.com and mention this review.
– Jimmy, Klone Scents Customer Care

Rated 5 out of 5 stars

It was a great experienceThis really happened.

It was a great experience. I received a complimentary bottle for a miscommunication very quickly and the best thing that happened came while I was leaving work after 8 hours. Three females complimented the fragrance and one asked where I was going.

August 11, 2026
Unprompted review
Rated 3 out of 5 stars

The cologne smell was great but has a…

The cologne smell was great but has a bit of an alcohol smell when first put on. But my biggest turn off was the delay in delivery. It took quite a while from order to doorstep.

August 6, 2026
Unprompted review
Klone Scents logo

Reply from Klone Scents

Good of you to lay both out, Francisco. The alcohol note on application and the wait for delivery are fair points, and both are being worked on. If anything is still open, support@klonescents.com will reach us.
– Jimmy, Klone Scents Customer Care

Rated 1 out of 5 stars

Product never arrived

They should consider a different shipping method it’s been 5 days since last update on shipping when I called the shipping company I got “sorry there is no update call the merchant for resolution” and no phone to call I hate sending pigeon emails take for ever to reply to

August 12, 2026
Unprompted review
Klone Scents logo

Reply from Klone Scents

Lou, five days without a tracking update and no easy way to reach us is frustrating, and we would rather chase it ourselves. Email support@klonescents.com and mention this review.
– Jimmy, Klone Scents Customer Care

Rated 5 out of 5 stars

Excellent Experience

I had an excellent experience with Klone. I requested an exchange for a fragrance and I was emailed back a response in less than 30 minutes. They then granted my request without any question and made everything very clear. Their emails were very concise and clear and all around very professional. Other than the overall service these fragrances smell amazing and I recommend these colognes to anyone who wants to smell great for an amazing price.

August 11, 2026
Unprompted review
Rated 4 out of 5 stars

why i put 4 star

why i put 4 star
only cause the shipment and the mostly the delevery company was bad . 20 email and message cause they invented an adress then they argued with me about my address .
but the perfum smell great and i have a lot of compliment . 😀

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Quick shipment, and quality product

Shipping within a week to my place, products as advertised! The scents actually do stay for a long time. I was skeptical, but this is my new supplier!

Rouge is more potent than souvage and aventus, it irritates my wife's nose, but i prefer the strong smell, so i keep it at work.

The bottles are not able to be opened though, so i have to Crack the necks to rack it into my bottles.

August 3, 2026
Unprompted review
Rated 3 out of 5 stars

Broken bottle

Hi ! Hope you are doing good. One bottle broke so it arrive empty and everything inside the package was wet… the scent was nice.

August 7, 2026
Unprompted review
Klone Scents logo

Reply from Klone Scents

Thanks Yan, and sorry about the mess in that box. A bottle breaking in transit is a packaging problem we are working on. If it is still open, support@klonescents.com is the fastest way to us.
– Jimmy, Klone Scents Customer Care

Rated 1 out of 5 stars

Absolutely terrible experience from KLONE!

Absolutely terrible experience from beginning to end. Barked OUD was not what I expected based on how this product was advertised. The fragrance I received smells NOTHING like the scent I was expecting, and even the appearance was noticeably different. The liquid in the bottle I received was yellowish, while the product displayed on KLONE’s website appeared much more orange.

But the product itself wasn’t even the most ridiculous part of this experience.

When I contacted KLONE to resolve the issue, I was told I would be responsible for paying the return shipping AND a $3.99 processing fee. So after receiving a product that I genuinely did not believe matched what was advertised, their proposed solution involved me spending even more of my own money just to send it back.

No thanks.

I didn’t return the product or pay their return shipping costs. Instead, I contacted American Express and provided them with everything: screenshots of my communications with KLONE, pictures of the bottle I actually received, and comparison pictures showing what was advertised on KLONE’s website.

After reviewing the evidence, American Express sided with me and refunded the ENTIRE charge.

The fact that I had to involve my credit card company to get a satisfactory resolution says enough about this experience. I tried dealing with KLONE directly first and gave them an opportunity to resolve the problem, but I was extremely disappointed with how they handled it.

Between a fragrance that didn’t meet the advertised expectations, the visibly different product appearance, the $3.99USD processing fee, being expected to pay return shipping, and customer service that couldn’t provide a satisfactory resolution, this whole company and experience felt like a joke.

Thankfully, American Express actually took the evidence seriously and resolved the issue.

KLONE lost a customer permanently. I absolutely would not purchase from them again, and based on my experience, I cannot recommend them.

July 31, 2026
Unprompted review
Klone Scents logo

Reply from Klone Scents

Barked Oud not matching how it was advertised is a fair thing to call out, and we would rather look at it than leave it standing. Email support@klonescents.com and mention this review.
– Jimmy, Klone Scents Customer Care

Rated 5 out of 5 stars

At first I was skeptical

At first I was skeptical, when I heard about this company. Then, I bought 3 Cologne's.Started wearing them out I kept getting compliments
So then I decided to you get a couple more they smell great
And
The co-owner is messaging me back on email. Whenever there was any issues, so I really like this company and they really do get back to you. In a timely manner and they're expanding.

July 22, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look