Frustrating Experience
I worked with kmguru for a little over a year. We had some initial hiccups with communication and utilization of time that we worked diligently to smooth over. Using tools like canva comments and google docs for streamlined work flow and communication was a struggle to get into place and too much time was being spent on templates for content delivery that would have taken far less time utilizing the tools we already had in place.
After the owner, who is a very sweet woman, hired a new content creator, things went downhill quickly. While the new employee seems to have a lot of knowledge, the follow through on work was frustrating at best. She would suggest adjustments that wouldn't get done and consistently didn't follow instructions even when all the information was given for things like blogs that were basically pre-written and content creation. Instead of reaching out for more information when it was needed, extra time was spent researching instead of reaching out to me directly to get the specs that they felt were missing. It is noteworthy that I made it a habit to send as much information as possible to prepare them. The final straw was when I gave content for April in early may with multiple communications that I would be on vacation the first two weeks of April and needed to have everything submitted a few day earlier than usual. I tried to reach out to them on March 25th since I hadn't received any communications on the work and got no response. I received the work while on vacation in the first week of April, far after the deadline had passed. The quality of work was very poor and it was obvious it had been rushed-Copy and paste from February content and didn't follow the content guidelines or topics I sent.
I fired them the next week and am still trying to get the work I paid for finalized and having the same issues with communication and follow through. It has been a very frustrating experience.
I gave them this feedback directly and have followed up on all e-mails to show the timeline of events clearly and had a virtual meeting explaining why I was parting ways with them. A kicker in all of this, is that when I pointed out that there was still pending work that hadn't been done, the new employee asked me what work I thought I was owed. The owner quickly redirected this and ensured me that any work paid for would be delivered and even offered more. It's now been months of me trying to get that work finalized while securing a new marketing team and doing my own marketing in the meantime. For a small business, this has pulled far too much time and energy that could have been better spent doing my work with clients.
I hope that there is improvement moving forward.