Koala Health Reviews 

I am beyond frustrated with this company. My dog has now been without his medication for 9 days because we trusted them.

The problems started with their auto-renewal/subscription system, which failed to accurately calculate the next shipment date. Unlike most subscription services, you can’t adjust the date online, so you're completely reliant on their staff to set it correctly. Unfortunately, the date was repeatedly set incorrectly over the past few months, and each time I had to call in to get it manually corrected.

Despite assurances that the issue was fixed last month, it wasn’t. Once again, I had to call, point out the mistake, and was told the order would be expedited. The order, supposedly shipped on 1/10 with a delivery date of 1/15, still hasn’t arrived as of 1/19.

On 1/17, I requested a transfer of the prescription to a different provider due to an upcoming holiday, and was met with resistance. After waiting on hold for 15 minutes, I received an unclear and confusing explanation about a “compounded version” of the medication (which wasn’t the prescription) and felt like they didn’t want to lose my business to another pharmacy.

Thankfully, I was able to reach my vet (who was closed Fri-Sun) and she quickly sent a new prescription to a new pharmacy, so my dog finally has his medication—just not from here.

Incompetent systems, unhelpful staff, and a total lack of customer care. I will not be using them again.

DO NOT ORDER from this company. Horrible company took a month to even send the order and got confirmation of prescription first day! Mistake after mistake and then said won't send the order unless buy additional product do not want or need and said no and sent it and charged me anyways just now! Scam crap company should be locked up!

If you order anything from this company you will be automatically enrolled in auto-renewal for that product. This of course is at the bottom of the last page, I think it is page 16. It is a total scam. I did not want auto-renewal and sure enough I just got a bill for shipment of meds I have no use for. Do not order from this company.

This verbiage is what is at the very bottom of the page. Buyers beware "Please note that any order placed through our website will automatically subscribe to an auto-refill subscription unless we are contacted directly to opt out."

DO NOT ORDER from this company.
My order was shipped to the wrong address and they take no responsibility in this matter, rude CS and hung up on me.
Offered no solutions and they said I was on auto ship and I never signed up for that
service and asked to cancel.

I email them on Friday and here we are Tuesday and I have not heard from them, once again I tried to create an account but the stupid system would not let me, I tried placing an order all was fine until checkout then it just stopped working give me a break, no way to run a company.

Can't cancel subscriptions online

Delivery the first time was great. Then afterwards I went to check if it auto-enrolled in a subscription - couldn't see anything online. Then today (6 months later) I get an email that my new order was processing - apparently the website does not show you if you have an active subscription and you have to call or email to ask about it/cancel

To be fair the customer service line connected me pretty quickly to a human and they cancelled my subscription/order without issues. But it felt very misleading to not have it show on the website in the first place, they are apparently 'working on it'

They lost my first prescription. I had to get another orginal from the vet. Then they changed the price of my item IN THE CART by $50. They said I ordered the wrong one (no I didn't). Then it sat in Packing for 2 weeks. Now it says it's shipped (after I complained) but still not at USPS. NEVER AGAIN! It's been a month now since I placed order.

My vet has “ partnered” with this pharmacy I placed an order for Rx worm meds for my cat Koala received the scrip and it was 9 days between their receipt and delivery of the med. this is NOT acceptable. If I need non critical meds ( flea treatment etc.)! I may use this pharmacy , but any critical meds (antibiotics, pain meds etc.) will be ordered elsewhere. My vet is obviously in a profit sharing “partnership” with this outfit and should be ashamed

Scam. They will automatically enroll you in their auto ship on your first purchase without telling you through some fine print details and then won’t refund the medications you don’t even want because they’re “prescription”

If I could put zero stars I would - Terrible service - keep not delivering orders so that you call back and then use the excuse that "did you want a subscription?" or "is the amount you ordered correct?" TERRIBLE Service.
DO NOT ORDER FROM THEM. Have had order in for 30 days - no delivery yet.

I placed an order with this company on a Friday and made sure that my vet responded to their inquiries the following Monday to ensure that they had everything they needed from my end.

I saw online that meds ship within a couple of days, but they never did anything with my order. Finally 10 days after my initial order they reached out to tell me that they don't even have any of the medicine that my dog needs in stock.

They might be fine for some regular medications but DO NOT trust them for any emergent issues as they clearly didn't care that my dog needed her medicine.

I was taken in by the cheap prices and believed the lie that they ship medications as soon as they get the vet approval. It has been 3 days since they received the order from my vet and I was just told it will take 2-4 more business days before it ships. They don't even offer priority shipping!!

Was great at first. Then they got a dumb representative told me the vet increased the dosage. He didn’t. I was just at the vet. She didn’t know what she was talking about. She canceled the order so I went somewhere else. They got the instructions wrong.

I wish I had seen these reviews first. Placed my request on Sept 15th; vet approved on Sept 17th then nothing. I called on Friday for status update and they told me these would ship. Checked again today (Sept 23) and still nothing. I just cancelled my order today. Placed w/Costco.

I was very surprised to see a charge for my pet prescription from Koala Health on my bank account since I had not placed an order for a refill! My bank provided me their phone number and I was able to cancel the order. Not sure what is going on. Be wary!

Your delivery time is pitiful. When a customer orders a strong antibiotic it's not to just add it to his collection. It's because the pet has a serious infection which needs immediate treatment. Had I seen your very poor online reviews I certainly wouldn't have subjected my dog to another week of pain and discomfort. I'm going to find some time to learn which Massachusetts agency or Attorney General's office oversees your business and inform them of the shabby business you conduct

my puppy has to have Zycortal suspension for her health due to Addison's disease. i ordered and emailed a copy of the rx and a week later then they wanted it mailed so I mailed it. The mail and Boston sucks. They did nothing to expedite it. They whined about something not being right which doesn't make any sense because I've had other pharmacies fill it without any problem, and it still has not been sent and she has to have her shot tomorrow. I would not recommend this group to anyone. I am in line with every other review that has been written and they whine about everything in Boston such as they can't lose their license. total BS.

Do not do business with these people. Huge disappointment. They promise then don't deliver.
They don't care about your animals. We have a cat teetering on death. They didn't give a damn.

This place took forever to send us my dog’s medication. They made up something about how the vet’s directions weren’t clear. I called the vet who read off what they’d included in usage directions and I don’t know how much clearer they could’ve made it.

Customer service is AWFUL. The phone lines go to voicemail saying the place is closed long before their closing hours, they do not respond to emails. I will never use them again and closed my account. Use Chewy. They are streets ahead in every way.

When you order they put your prescription on auto ship and do not inform you of that in any way. You will get an email informing you of the order (which you probably will not read because you did not expect anything from them). if you look on the WEB site, they have nothing that allows you to view the prescription order properties (like auto ship). Scetchy business practices. Choose someone else to do business with. You will end up paying more for unwanted orders because they will not refund your money.