Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... See more
Company replied
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Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... See more
I bought the 35-piece Cream Kitchen Cookware & Kitchen Knife Set, and I’m really pleased with it. The colour is lovely, and the pans are great quality. I also found the customer service very helpful,... See more
Company replied
I had a couple of knives in my set that had manufacturing faults - nothing to do with how they were packaged etc. I'm not one for contacting for refunds/replacements, I normally just leave it bec... See more
Company replied
Company details
Written by the company
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Contact info
London, United Kingdom
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3.8
Great
359 reviews
Replied to 37% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product on time delivery
June 25, 2024
Reply from Koch & Köchin
Hi Al Quinnell,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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Reply from Koch & Köchin
Hi Natalie,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reply from Koch & Köchin
Hi Nick,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reply from Koch & Köchin
Hi John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Not delivered
June 28, 2024
Reply from Koch & Köchin
Hi Kevin,
Thank you for getting in touch.
We've received your feedback, and we apologize sincerely for any inconvenience caused. Please send us a message so that we can address this issue promptly.
We appreciate your efforts and are committed to ensuring our customers' satisfaction.
Best regards,
Cherri
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Reply from Koch & Köchin
Hi Brian,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reply from Koch & Köchin
Hi Margaret,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good item and a fair price
June 26, 2024
Reply from Koch & Köchin
Hi David,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Plenty of knives to choose from
Very easy to find what I needed a really good selection of knives.
June 25, 2024
Reply from Koch & Köchin
Hi Muvva,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
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Convenience and delivery times
June 25, 2024
Reply from Koch & Köchin
Hi Mr Dickie,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Ordered a Swiss army knife that I'd…
Ordered a Swiss army knife that I'd seen for a good price but it was always out of stock so when I saw it in stock I quickly ordered one but I guess I was too slow as it said out of stock. A few weeks passed by and I'd keep checking the website and to my surprise they were back in stock again so I ordered one and 3 days later it was delivered. Been wanting one of these for ages maybe even a couple of years now. Thankyou.
Ordered on the 4th June.
Despatched on 5th June.
Delivered by RM 48 7th June.
June 4, 2024
Unprompted review
Reply from Koch & Köchin
Hi Anon,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Reply from Koch & Köchin
Hi Annamarie,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
The pots and pans are really good…
The pots and pans are really good quality, durable, but light, so easy to use and clean. They all arrived well packed and quickly. I'm very happy with them and am happy to recommend them.
May 28, 2024
Reply from Koch & Köchin
Hi Mrs Cook,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
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Poor Customer Service
Have yet to receive item but it is not yet delayed. However, tracking information is non existent and what exists does not work which is worrying as they are delivering knives. Customer services must be staffed by inexperienced individuals who are great at “ reaching out” 🥴 but not much help in reality.
May 30, 2024
Unprompted review
Reply from Koch & Köchin
Hi Jerry
Thank you for your message.
We received your negative feedback, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Do not use.
Purchased the pre seasoned ready to use non stick griddle pan. Bacon stuck to pan and pan burnt on medium heat. Rubbish
May 11, 2024
Unprompted review
Reply from Koch & Köchin
Hi Lee,
Thank you for reaching out.
We received your negative feedback, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Kind regards,
Cherri
Poor quality
Bought the £65 marble kitchen cookware set and am highly disappointed.
The handles were loose and needed tightened before use. The lids do not fit any of the pans and are easily breakable, and the plastic utensils are flimsy and thin and ping food everywhere when using.
I wouldn’t recommend wasting your money on this product.
Amazon also decided to leave this right outside our front door in full view and it could easily have been stolen.
April 25, 2024
Reply from Koch & Köchin
Hi Lily,
Thank you for reaching out.
We received your negative feedback, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Prompt service
April 29, 2024
Reply from Koch & Köchin
Hi Duncan,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
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Easy orderdering
Easy orderdering. Frequent updates. Delivered on time.
Knives could be sharper though !!
April 27, 2024
Reply from Koch & Köchin
Hi Ssteward,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
This was my first purchase with this…
This was my first purchase with this company and it won’t be my last. Ordering online was plain sailing no problem at all price point was great delivery on time.
April 25, 2024
Reply from Koch & Köchin
Hi Mrs Rachael,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
I bought kitchen cookware set of 5, will definitely buy again.
I bought kitchen cookware set of 5. really good quality, beautiful look and really fast delivery.
highly recommend.
April 27, 2024
Unprompted review
Reply from Koch & Köchin
Hi Shukurulloxon,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
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