Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... See more
Company replied
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Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... See more
I bought the 35-piece Cream Kitchen Cookware & Kitchen Knife Set, and I’m really pleased with it. The colour is lovely, and the pans are great quality. I also found the customer service very helpful,... See more
Company replied
I had a couple of knives in my set that had manufacturing faults - nothing to do with how they were packaged etc. I'm not one for contacting for refunds/replacements, I normally just leave it bec... See more
Company replied
Company details
Written by the company
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Contact info
London, United Kingdom
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3.8
Great
359 reviews
Replied to 37% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible after sales service.
Wrong item sent. No offer of resolution. Emails ignored.
October 4, 2023
Unprompted review
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Good delivery
September 27, 2023
Great products.
Great products. Extremely helpful customer service.
I will definitely buy again and highly recommend.
August 28, 2023
Best price + great service
Best value I could find. Fast & efficient shipping. A little concerning about how safe the knife is delivered. I guess postal regs allow normal post without the need to be signed for by an adult?
August 30, 2023
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Delivery came in 2 parts when the…
Delivery came in 2 parts when the initial email suggested otherwise. They did respond to an email when queried. Good prices on SAKs.
August 29, 2023
Range of products at good prices
Range of products at good prices. Delivered quickly. Will use again.
August 28, 2023
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Ordered on a bank holiday but only a…
Ordered on a bank holiday but only a very slight delay. Was received next day after dispatch. Great simple straight forward service. Affordable product and happy with the quality.
August 28, 2023
all knives are rusty after 9 months of…
all knives are rusty after 9 months of use, not suitable for dishwasher at all
August 29, 2023
Unprompted review
Good service
July 27, 2023
Reply from Koch & Köchin
Hello Tad,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Didn’t receive the brand I ordered
July 30, 2023
Reply from Koch & Köchin
Hello Nathan,
Thank you for taking the time to leave your review.
We want to give the best we can to our customers but sometimes there's an unexpected situation.
I have sent you an email so we can resolve this for you.
If there's anything specific you'd like us to look into, please let us know and we can make it right.
We are hoping for you to give us a chance. Once again, we sincerely apologize for the inconvenience.
Kind regards,
Cherri
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what i wanted and prompt delivery
July 27, 2023
Reply from Koch & Köchin
Hello Keith
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reply from Koch & Köchin
Hi Sarah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reply from Koch & Köchin
Hello Katy,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Excellent Set
Excellent service, fast shipping and updates.
Knife set well packaged and appears good quality. Not yet used
July 26, 2023
Reply from Koch & Köchin
Hello Latifah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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Only part of my order turned up
Only part of my order turned up - I have contacted them on two occasions -NO response
July 25, 2023
Unprompted review
Reply from Koch & Köchin
Hello Julie,
Thank you for taking the time to leave your review.
We want to give the best we can to our customers but sometimes there's an unexpected situation.
I have sent you an email so we can resolve this for you.
If there's anything specific you'd like us to look into, please let us know and we can make it right.
We are hoping for you to give us a chance. Once again, we sincerely apologize for the inconvenience.
Kind regards,
Cherri
Reply from Koch & Köchin
Hello Kate,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great experience
Simple order, delivered ahead of schedule, would use you guys again with confidence. What I'd expect from a great company.
July 24, 2023
Reply from Koch & Köchin
Hello Jon,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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