Koinly Reviews 

2,312
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to use and intuitive, simplifying complex crypto tax reporting and portfolio tracking. Many appreciate how the platform automatically handles transactions and offers features for staking and DeFi, making tax time smooth and stress-free. People frequently highlight the exceptional and professional customer support, noting their helpfulness and quick responses in resolving issues. However, some customers also noted difficulties reaching support or receiving effective help, with experiences of unresolved issues and slow responses. A few other people also felt that while the service is great for simple transactions, it can struggle with complex crypto histories, leading to syncing errors, misread files, and requiring manual adjustments.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy, intuitive, and... See more

Product

Reviewers mention positive feedback about the product, with many finding it to be a game-changer for crypto... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising the support team... See more

Service

Users describe positive interactions with service, highlighting it as smooth, stress-free, and professional... See more

Application

People report positive experiences with the app, finding it a lifesaver for crypto tax documents due to its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I have been using Koinly since 2017 to keep track of my cryptocurrency portfolio and to produce my tax reports. I have found Koinly to be easy to use flexible and feature rich. Once you set up the API... See more

Company replied

Rated 5 out of 5 stars

I couldnt do my taxes without them. Took some work to get the hang of and clean up at first - I had many years over several exchanges to upload and I learned the hard way that some exchanges upload fa... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(2,312)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Only Software that made my crypto taxes…

Only Software that made my crypto taxes possible with multiple wallets and complex data structure of my transactions. Would recommend to anyone!

January 12, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hi Jesko,

Thanks for taking the time to leave a review. It’s good to hear Koinly’s been able to support more complex crypto activity, and we appreciate the recommendation 👍

Rated 5 out of 5 stars

Easy to use and great customer service.

Easy to use and great customer service.

January 12, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hi Adz,

Thanks for the feedback! Great to hear the platform’s been easy to use and that our support team could help when needed 🙌

Rated 5 out of 5 stars

Koinly has been very helpful for…

Koinly has been very helpful for calculating crypto tax. I will recommend it to everyone.

January 8, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hi Tenzin,

Thanks for the feedback! Really glad Koinly’s been helpful for handling your crypto tax calculations, and we appreciate you recommending us to others 🙌

Rated 5 out of 5 stars

Great Experience

I had a great experience with koinly there customer service was excellent, prompt and extremely helpful. I look forward to working with them in the future. Highly recommend.

January 7, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hi Richard,

Thanks for the kind words! Really glad the team could help and that everything went smoothly 🙌

Rated 1 out of 5 stars

the ai that was trying to solve the…

the ai that was trying to solve the problem never gave a solution. i followed the same procedure for the past 4 years. only this time it would not show up correctly. i even sent screen shots to help, but just got robot speak that never resolved the issue.

January 6, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hi Maldred,

Sorry to hear this, that’s not the experience we want anyone to have. We’ve reached out to gather a bit more info so a member of the team can look into this properly. 😊

Rated 5 out of 5 stars

I've been using Koinly for several…

I've been using Koinly for several years now, and it is my go-to crypto tax app. It is also useful for gathering all of your current crypto asset value/gains/losses/+more

January 5, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hi Ra!

Appreciate the feedback! Great to hear the overview and reporting features have been useful 😊

Rated 5 out of 5 stars

Great experience with Koinly

I had a very good experience using Koinly to generate my tax reports. The tax reports were easy to create and I successfully submitted them to the tax authorities without any issues.

The website is very easy to use and intuitive. Once you pay for a report, you can access it anytime and download it as many times as you need, which is very convenient.

Overall, a smooth and reliable service. Highly recommended for crypto tax reporting.

November 10, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Ilfat,

Thanks for taking the time to share this! Great to hear everything went smoothly from report creation through to submission 🙌

Rated 5 out of 5 stars

Easy, secure and fast

Recommended to me by my accountant. Very simple and fast to generate my report for tax time. Secure access, and easy instructions to follow.

December 16, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Alex,

Thanks for the feedback! Happy to hear the process felt straightforward and secure 😊

Rated 5 out of 5 stars

Great platform for crypto reporting

I've used Koinly for a few years now and have found it incredibly helpful calculating capital gains for my tax returns. The compatibility with wallets and exchanges, the interface, and the report creation are all great.

January 1, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hi Paul,

Thanks for the long-term support! Really glad the reports and integrations have been useful for your tax returns 🙏

Rated 4 out of 5 stars

Been using koinly for a few years now…

Been using koinly for a good amount of years. The customer service is pretty helpful and they have been ramping up integrations. I would indeed recommend Koinly for crypto taxes!

December 1, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey SP,

Thanks for the continued support! Great to hear the integrations and customer service have been hitting the mark 🚀

Rated 5 out of 5 stars

Great fast and very easy to use it even…

Great fast and very easy to use it even when you doing that first time
Strongly recommend!

December 31, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Zbyszek,

Thanks for the kind words! Glad everything felt smooth and easy to get started with. Appreciate the recommendation 🙌

Rated 5 out of 5 stars

easy to use

good to use to report your taxes

December 2, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Youssef,

Nice one! Thanks for using Koinly 🙌

Rated 5 out of 5 stars

Koinly has good CSV support

Koinly is able to merge all of the various crypto brokers, and they have decent tutorials on how to generate the CSV files for each broker and how to import them to Koinly.

April 14, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Armstrong,

Thanks for the feedback! Happy to hear the CSV tutorials helped get everything into one place 🙌

Rated 5 out of 5 stars

simple

simple, fast, just enter addresses

December 29, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Liron,

Appreciate it! Easy setup is exactly what we aim for 🚀

Rated 5 out of 5 stars

A great way to do my UK tax returns

A great way to do my UK tax returns. After a quick call to HMRC to agree the average purchase price of my crypto my return was completed in no time.

December 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Delg,

Thanks for the review! Glad Koinly helped make your UK tax return quick and straightforward 🇬🇧

Rated 5 out of 5 stars

Makes this job so much easier

Tax filing without this tool would be nigh on impossible for me - don't know what I would have done without it.

December 27, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Vincent,

Thanks so much for the kind words! Really glad Koinly made tax time a whole lot less painful 😄

Rated 5 out of 5 stars

Good platform

Good platform. Easy to operate.

December 26, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi D J,

Thanks! We’ve put a lot of work into keeping things simple, so this means a lot 💙

Rated 5 out of 5 stars

Straightforward and easy

Straightforward and easy. These guys were the only tax software that could handle the 25million transactions I had 1 year. It took over a week to process them but it worked and pricing was fair. I didn't stick with micro trading but I did stick with koinly

December 21, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi A,

Thanks for the detailed feedback! Great to hear Koinly could handle that volume and still deliver 👍

Rated 5 out of 5 stars

Throughout, a solid product.

From purchase, auth integrations, wallet updates, and tax reports, a great product for crypto Australian tax records.

December 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Andrew,
Thank you for taking the time to leave a review!

It’s great to hear that everything has been working smoothly for you. We’re glad Koinly has been reliable throughout your journey.

Appreciate the support! 💙

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