Koinly Reviews 

2,313
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the platform's user-friendliness and efficiency, making complex crypto tax reporting and portfolio tracking straightforward. Many appreciate its ability to handle diverse transactions and provide accurate tax reports, simplifying an overwhelming process. The support team also receives consistent praise for being helpful, responsive, and professional. However, some customers noted challenges with the platform's performance when dealing with highly complex crypto histories or specific file imports, leading to errors or syncing problems. A few also found reaching customer support difficult, with occasional delays or unhelpful automated responses.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing it as easy to use, intuitive, and a... See more

Product

Reviewers highlight positive aspects of product, consistently praising its ability to simplify crypto tax... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the support team for being... See more

Service

People report positive experiences with the service, often describing it as smooth, stress-free, and... See more

Application

Customers consistently note positive experiences with the app, finding it a lifesaver for managing crypto... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied

Rated 5 out of 5 stars

I couldnt do my taxes without them. Took some work to get the hang of and clean up at first - I had many years over several exchanges to upload and I learned the hard way that some exchanges upload fa... See more

Company replied

Rated 5 out of 5 stars

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.5

All reviews

(2,313)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

USDC reported as $0 cost basis

I had an issue with some USDC reported as $0 cost basis. I tried for hours to track it down and fix it but could not figure it out. I contacted support and within 24 hrs their AI had found the problem and corrected it. Part of it was related to time stamps. The AI also found and attempt by me to modify a transaction, which I did incorrectly, so it corrected that as well. Pretty amazing.

August 21, 2025
Unprompted review
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Reply from Koinly

Hi Ned,

Thanks for sharing! Happy to hear Fin was able to get things fixed up and make it easier for you. 😊

Rated 5 out of 5 stars

Koinly UK Crypto Tax Reports

Navigating the world of crypto tax in the UK can feel like a minefield, but Koinly has truly been a lifesaver. As a UK crypto investor, the specific rules set by HMRC—like the Share Pooling method, same-day rule, and bed-and-breakfasting rules—can be incredibly complex to manage manually. Koinly takes all the stress out of it.
From the moment I connected my wallets and exchanges, the platform's ability to automatically sync transactions was a game-changer. It accurately pulls in all my trading history, including DeFi, staking rewards, and NFTs, and correctly identifies transfers between my own wallets. This is a huge time-saver and drastically reduces the risk of human error.
What I appreciate most is how Koinly handles the UK's unique tax requirements. It automatically applies the correct cost-basis method and provides an HMRC-compliant report that's easy to understand. The report provides a clear breakdown of my capital gains and losses, as well as any income from crypto, so I know exactly what to declare on my Self Assessment tax return.
The user interface is intuitive, and the dashboard gives a real-time view of my portfolio's performance and tax liability. It even helps with tax-loss harvesting by showing me where I can offset gains.
For anyone in the UK who has ever dreaded tax season because of their crypto activity, Koinly is the solution. It's accurate, reliable, and gives me the confidence to file my taxes correctly and confidently. I can't recommend it enough.

July 1, 2025
Unprompted review
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Reply from Koinly

Hey Can,

Wow, thank you for the incredible review! 🙏 We’re genuinely so glad to hear how much Koinly has helped simplify UK crypto tax for you. From syncing your wallets to handling the HMRC rules and reporting, it’s amazing to know it’s made a real difference. Thanks again for the thoughtful words and for recommending us; it means a lot! 🚀🇬🇧

Rated 5 out of 5 stars

Couple things:

Couple things:
1. Seamless, intuitive and straightforward to go from go to wowe. Setting up was a breeze, and each of the things I’ve needed to do. Easy peasy, lemon squeezy.
2. Basics / obligatory items done brilliantly e.g. tax reporting.
3. It’s become my new portfolio management tool. Soooo much more than point 2. This thing allows me to view all our Crypto from every angle - regardless of actual wallet. Aggregating by coin - across wallets, etc is the business!! This thing’s the real deal! And you don’t even have to pay for that functionality…only when you want / need to do the (point 2.) tax reporting.
4. Handy as for SMSF!!! Something I had been stressing about, just became a whole lot easier and the stress just melted away.

August 18, 2025
Unprompted review
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Reply from Koinly

Hey Sebastian,

Love the ‘easy peasy lemon squeezy’ 💙 glad setup was a breeze and that you’re getting so much more out of Koinly than just tax reports!

Rated 5 out of 5 stars

My experience with koinly

It was super easy to use their interface
The auto connection to my wallet was very simple intuitive and the most important thing is that it saved me a lot of time and effort

August 3, 2025
Unprompted review
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Reply from Koinly

Hi ערן דהן,

Great to hear the wallet sync was smooth 🙌 saving you time is exactly what we aim for! 😊

Rated 5 out of 5 stars

Koinly is awesome

I have been using it for years now. Smooth and easy to navigate.

July 10, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Shaleen,

Really appreciate your long-term support 🙌 glad it’s been smooth sailing for you!

Rated 5 out of 5 stars

Using Koinly made my tax time super…

Using Koinly made my tax time super easy, it removed all of the stress out of calculating the numbers, and the worry of if it was correct or not.
Would definitely recommend Koinly.

July 31, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Marion,

That’s exactly what we’re aiming for! Simple, stress-free filing 🚀 appreciate your kind words!

Rated 5 out of 5 stars

Saves so much time and hassle!

Absolutely amazing app that not only is easy to use, but saves me loads of time and stress. Highly recommneded and I've been a keen user for years.

August 14, 2025
Unprompted review
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Reply from Koinly

Hi Sten,

Love hearing that it’s been saving you time over the years 🙏 thanks for sticking with us and for the recommendation!

Rated 5 out of 5 stars

Easy and swift

Easy and swift

July 26, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Armin,

Thanks for the great feedback! 🙌 Glad to hear it was a smooth experience.

Rated 5 out of 5 stars

I’ve tried to do my crypto taxes by…

I’ve tried to do my crypto taxes by myself but ended up with a headache. Koinly was super easy to use, and sped up the whole process x10000!

July 16, 2025
Unprompted review
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Reply from Koinly

Hi Karolina,

Love to hear that! 🚀 Delighted Koinly could turn the headache into a breeze and speed things up for you. 😊

Rated 5 out of 5 stars

I’ve used Koinly now for 4 years for my…

I’ve used Koinly now for 4 years for my crypto tax calculations and it’s easy and reasonably priced. I would certainly recommend it.

July 26, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Sean,

Thanks for sticking with us over the years! 🙌 Glad you’ve found Koinly easy to use and good value, we really appreciate the recommendation.

Rated 3 out of 5 stars

Great Reporting

Great reporting experience in getting my tax report done.

But not facility to clear or mark those worthless meme coins received which no price can be found nor I can be used sold remove due to time consuming like Korean coins airdropped. With realistically and fairly not to be counted in, is reasonable. But still count as transaction in the package and could be a sticking point. To which we'll never have the use of those coins for (ie. HKT, IUT, EUT, IDT, MNT..). Annoying.

January 11, 2025
Unprompted review
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Reply from Koinly

Hi there,

Thanks for sharing your thoughts! 🙏 Glad to hear the reporting worked well for you. For those airdropped coins you can’t use or value, you can mark them as spam in Koinly, this will remove them from your transactions and reports so they’re not counted.

Rated 5 out of 5 stars

Very clever and reliable software

Very clever software, they don't tend to break it which is crucial, uptime is excellent. It does the basics right and gives you transparent accounting with plenty of control, so you can do things the way you want to. When I did find an actual accounting bug a few years ago, they were quickly on it, discussed with me and got it fixed promptly.

August 9, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi John

Thanks for the kind words! 🙌 We’re glad to hear Koinly’s been reliable for you, and we really appreciate you noting our quick turnaround on fixes. Keeping things running smoothly is always our priority! 🚀

Rated 5 out of 5 stars

Best support for BNB Defi + German taxes

It was the only tool I could find, that would properly and easily integrate with (I think) BNB defi tokens, defi mining and staking. It was able to create properly the required transaction pairs.
nowadays, I don't use BNB defi anymore, but Koinly remains my one stop before doing my german taxes, and each year it gets easier and less tedious by adding one click sync integrations.

July 31, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Ramiro,

Thanks a lot for the review! 🙌 Great to hear Koinly made BNB DeFi and German taxes easier to handle. Even better that it’s become more seamless for you year after year, we love to hear that! 💪📈

Rated 3 out of 5 stars

I would easily give this a 5 stars if…

I would easily give this a 5 stars if the app worked. I was very impressed how I can link all my wallets and accounts then it’s able to recognize which transactions are just transfers and which are buy/sells. It also it’s very explicit on which lots are long and short term. I’ve used other apps where if I transfer between wallets it will treat it as a sell and readjust my cost basis. Keep up the good work!

August 4, 2025
Unprompted review
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Reply from Koinly

Hi Adrian,

Thanks so much for the great feedback! We’re really glad to hear you were impressed with how Koinly handles transfers and cost basis 🎯 I’ve reached out via Trustpilot to get a bit more detail on the issue you had with the app, keen to help however we can! 💬

Rated 5 out of 5 stars

It's as easy as 1,2,3 load your…

It's as easy as 1,2,3 load your transaction reports sit back and let it do the work for you, it only takes a minute.

July 31, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Oscar,

That’s the kind of 1-2-3 we love to hear! 😄 Thanks for making tax time sound effortless, appreciate you being with us!

Rated 5 out of 5 stars

end of year tax magic

It made the process if integrating my crypto purchases so much easier for my end of year taxes! Super easy to use and affordable

July 1, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Raymond,

Thanks for the kind words! 🎉 We’re so glad Koinly helped make tax time a breeze. Appreciate you being with us!

Rated 5 out of 5 stars

Koinly’s Customer Support Went Above and Beyond

I purchased a plan with Koinly but didn’t realize that, as a Wealthsimple client, I was eligible for a free tax report through their partnership. After reaching out to customer support and explaining my situation, they promptly issued a full refund—even though I’d already downloaded my report. Professional, efficient, and truly customer-focused service. Highly recommend!

July 27, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi aKaMePs,

Really appreciate the glowing feedback! 🙏 We’re so glad the support team made things easy and smooth for you. Thanks for the recommendation, it means a lot! 💙

Rated 5 out of 5 stars

My 1st time Using Koinly

My 1st time Using Koinly, I found it to be a very easy to use platform to generate a full tax report in 10 minutes. Nothing else is required for tax return. Great pricing and customer service from staff. I couldn't find an easier platform. Thankyou kindly

July 19, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Sebastian,

Thanks so much! 😊 We’re thrilled your first time with Koinly was that smooth, and in just 10 minutes too! Appreciate the kind words and glad the team could help 🙌

Rated 5 out of 5 stars

all good

all good, easy to use. Finanzamt didn't complain.

July 21, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Palm,

That’s what we like to hear! ✅ Smooth for you and smooth for the Finanzamt, job done! 😎

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