Koinly Reviews 

2,312
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to use and intuitive, simplifying complex crypto tax reporting and portfolio tracking. Many appreciate how the platform automatically handles transactions and offers features for staking and DeFi, making tax time smooth and stress-free. People frequently highlight the exceptional and professional customer support, noting their helpfulness and quick responses in resolving issues. However, some customers also noted difficulties reaching support or receiving effective help, with experiences of unresolved issues and slow responses. A few other people also felt that while the service is great for simple transactions, it can struggle with complex crypto histories, leading to syncing errors, misread files, and requiring manual adjustments.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy, intuitive, and... See more

Product

Reviewers mention positive feedback about the product, with many finding it to be a game-changer for crypto... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising the support team... See more

Service

Users describe positive interactions with service, highlighting it as smooth, stress-free, and professional... See more

Application

People report positive experiences with the app, finding it a lifesaver for crypto tax documents due to its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I have been using Koinly since 2017 to keep track of my cryptocurrency portfolio and to produce my tax reports. I have found Koinly to be easy to use flexible and feature rich. Once you set up the API... See more

Company replied

Rated 5 out of 5 stars

I couldnt do my taxes without them. Took some work to get the hang of and clean up at first - I had many years over several exchanges to upload and I learned the hard way that some exchanges upload fa... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(2,312)

197 reviews in the last 12 months

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Rated 4 out of 5 stars

Doing crypto taxes is challenging with…

Doing crypto taxes is challenging with any software. Especially if you are like me and use many different wallets and exchanges. I've tried a couple of different crypto tax prep options (BittyTax, CoinLedger), and Koinly seems to stand out. I especially appreciate very helpful support that doesn't mind to look through your data exports and help you along the way. I've been using Koinly for 4 years.

October 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Kateryna,

Thanks for sticking with us over the years, we know crypto taxes can be a beast 🧠💥 Appreciate you giving Koinly the edge, and shoutout to our support team for helping tame the chaos!

Rated 5 out of 5 stars

Koinly is the best, look no further!

I have two accounting degrees and believe I have tried and compared virtually all the competitor platforms on the market. Though there is a learning curve, Koinly is by far the best and most user-friendly crypto tax software. In additon, customer service has always been stellar! I can't recommend Koinly enough. Crypto transactions can be complex. If you are not familiar with how transactions are handled, take time to read the helpful articles Koinly provides, and do not be afraid to reach out to them to ask questions. Once you are familiar with how things work, getting your tax reports through Koinly should be a breeze!

October 9, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Sabina,

Thanks so much for the amazing feedback! 🙌 We really appreciate your support, and love hearing that both Koinly and the team have made crypto tax a breeze for you. 💙

Rated 5 out of 5 stars

A must for crypto traders who want to…

A must for crypto traders who want to remain tax compliant. With all my staking rewards I don't know what I would have done without Koinly.

October 6, 2025
Unprompted review
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Reply from Koinly

Hey Kaya,

Thanks so much for the kind words! 🙏 We’re really glad to hear Koinly’s helping you stay on top of your staking rewards and tax compliance. Happy trading! 🚀

Rated 2 out of 5 stars

Avoid Koinly – unreliable and broken

Do not waste your money on Koinly. The platform constantly fails to let me log in. I get the same “network error” and “connectivity issues” every time, while every other site works fine. This is not a one-off glitch, it’s a recurring failure that makes the service practically unusable. If you value reliability, look elsewhere. Koinly is broken and untrustworthy.

October 4, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi PB,

We’re really sorry to hear you’ve been running into login issues, that’s definitely not the experience we want for anyone. Our site is fully operational, so this usually points to a local network or browser issue. Please reach out to our support team so we can help you get logged in right away. 💬

Rated 5 out of 5 stars

A Bit pricey but worth it for Pros

At the moment, this is the best coin-tracking software I’ve found.
It’s a bit on the pricey side and probably not worth it for everyone, but if you’re juggling multiple wallets across DeFi and CeFi, it’s definitely worth both your time and your money.

September 29, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Torben,

Thanks for sharing your thoughts! 💡 We’re glad to hear Koinly has been worth it for managing your DeFi and CeFi wallets. 🚀

Rated 5 out of 5 stars

Easy software to use out of the box.

I've tried a few crypto tax software options. Koinly is the only platform I've found that is easy and supports a very large variety of coins. It also makes on chain swaps (nfts, or other coins) easy. Their support has also been very helpful when I needed it.

September 26, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Mcxkzrd,

Thanks so much for your review! 🙌 We’re glad Koinly made things simple for you and that our support team could help along the way. 🚀

Rated 5 out of 5 stars

My Professional Crypto Tax Consultant

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to declare and file our income. That's where Koinly comes into our rescue. The smart and efficient system, not forgetting the professional assistance from the support team I am now confident that my book keeping is in order. All thanks to Koinly.

September 18, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Ronald,

Thanks so much for sharing your journey! 🚀 We’re so glad Koinly could bring you peace of mind and make crypto tax simple. 🙌

Rated 5 out of 5 stars

Highly recommend giving Koinly a try

As someone who mainly buys and holds crypto with under 100 transactions, Koinly has been a fantastic tool. It was super easy to set up — I connected my exchange accounts and wallets in minutes, and Koinly handled all the calculations automatically.

September 9, 2025
Unprompted review
Koinly logo

Reply from Koinly

Really appreciate the recommendation! We’re so glad to hear Koinly made things simple for your buy-and-hold strategy 🚀

Rated 5 out of 5 stars

Having a record of all my transaction…

Having a record of all my transaction in one place made it supper easy to run a report and give it to my CPA. Simple fast and professional.

September 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks so much for sharing your experience! We’re glad Koinly made it simple and fast to get everything ready for your CPA 🙌

Rated 5 out of 5 stars

The Koinly support team is fantastic! (Carl)

I have just started using Koinly, and had a few questions about their services and yearly plans. I spoke with CARL from the Koinly support team, and he answered all the questions I had, and provided me with the exact solutions I needed! Carl was so kind, responded quickly and really cared about me as a customer. Thank you so much - Absolutely 5 stars!!

September 12, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Tomer,

Thanks so much, we really appreciate your feedback! Delighted to hear Carl made your first steps with Koinly so smooth. 🙌

Rated 5 out of 5 stars

Amazing Service

I can not emphasise how amazing this service is. Knowing that Koinly will accurately and seamlessly calculate your capital gains (even taking into account trading/transfer fees, exchange rates, order splitting etc), gives me the strength, confidence and power to make the some bold and courageous moves in the market that have really paid off and will continue to do so for the rest of my life. Thank you Koinly

September 2, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Alex,

Thanks so much for the incredible feedback! 💫 We’re thrilled to hear Koinly gives you the confidence to trade boldly while keeping your taxes stress-free. Wishing you continued success in the markets! 🚀

Rated 5 out of 5 stars

Strong support team

Quick response and resolution to my issue as usual. Great support team,

August 26, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Randy,

Happy to hear our team could get things sorted quickly for you ⚡ Thanks for the kind words! 🙏

Rated 5 out of 5 stars

Great product - 5th year using it

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balance of flexibility and ease of use. It handles everyday trades and transfers automatically but also handles most of my more complex items like defi token delegation and staking.

September 1, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey C,

Thanks for sticking with us over the years 🙌 We’re so glad Koinly has been able to simplify both the day-to-day and the trickier stuff like staking and DeFi for you! 💙

Rated 5 out of 5 stars

Quick and easy to use

Quick and easy to use, also setup very easy.

July 16, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey JK,

Glad you found using Koinly quick and easy 🚀 Thanks for sharing your experience!

Rated 5 out of 5 stars

Crypto taxes can be a massive headache

Crypto taxes can be a massive headache. Koinly and the support team have provided continued help for me in the 5 years I have been using them. Highly recommend!

August 29, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Rob,

5 years with us, that means a lot! 🙏 We’re so glad we could make crypto taxes less of a headache for you. Thanks for the recommendation!

Rated 5 out of 5 stars

Super good Software

August 29, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Jared,

Awesome to hear you’re loving Koinly 🤩 Thanks for sharing your feedback!

Rated 5 out of 5 stars

Customer service is great and help me…

Customer service is great and help me get through this tax season.

August 28, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi K,

Delighted we could help make tax season a little smoother for you 🙌 Thanks for the kind words!

Rated 5 out of 5 stars

Outstanding

Outstanding, especially the "Expert Review" service. Makes crypto tax a breeze.

August 25, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Han,

Thanks for the kind words! 🙌 Delighted to hear our Expert Review made things easier for you. We'll be sure to pass your feedback on to the team! 😊

Rated 5 out of 5 stars

USDC reported as $0 cost basis

I had an issue with some USDC reported as $0 cost basis. I tried for hours to track it down and fix it but could not figure it out. I contacted support and within 24 hrs their AI had found the problem and corrected it. Part of it was related to time stamps. The AI also found and attempt by me to modify a transaction, which I did incorrectly, so it corrected that as well. Pretty amazing.

August 21, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Ned,

Thanks for sharing! Happy to hear Fin was able to get things fixed up and make it easier for you. 😊

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