Fraudulent company. They put you into a subscription without any notice and then charge you monthly for literally nothing. No product, no service. Just stealing. They have changed the name of thei... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
SCAM- do not order from this website. I did not receive the products and to add insult to injury they took money out of my account without my permission for a subscription I didn’t want, know about or... See more
Bought an overpriced facial brush for $29.99, and was suddenly charged weeks later $49.00 a month for a membership i never knew about nor agreed to. Upon research Kojiva is posing as KojEva, a reputa... See more
I previously wrote a review on my experience with this company. Not a good one either. With that being said I retract my previous comments. My package was finally delivered even though you never wo... See more
Company replied
Company details
Written by the company
KojivaShop, all the latest in care and beauty.
Contact info
United States
- support@kojivashop.com
- kojivashop.com
You should know
1.6
Bad
109 reviews
Replied to 64% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I previously wrote a review on my…
I previously wrote a review on my experience with this company. Not a good one either. With that being said I retract my previous comments. My package was finally delivered even though you never would had known I had anything coming. The lack of communicating and being more focused on basically tricking you into buying another product with the over load of incomplete purchase emails and texts received. I rate a 3 star only because the product actually showed up. The quality well I would say it looks nice. So that is my final comment on this. Will not order anything else from with the time wasted to try and figure out what east going on.
April 25, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Advertisement
Been charged over £38 twice over the…
Been charged over £38 twice over the last two days and not received the lymphatic brush I originally paid £22 for two months ago. Total scam I would not purchase from them. Now going through the hassle of getting my money back. The reply below does not fill me with confidence as I have been in contact with them already yesterday and been informed that the charges are for a subscription that I never signed up for. The reply below seems like a delaying tactic. I have now raised the issue with my bank for all of the charges.
April 23, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
I wish that I’d read some of the…
I wish that I’d read some of the reviews before I ordered their Lymphatic drainage brush.
I did receive the product - which I was charged £23 for (it’s not worth the money by the way). They didn’t send an email confirming the order though, so I didn’t receive an order number or details about delivery.
I was also horrified to find that 1 week after charging me for the brush, they took £39 on the Monday AND the Tuesday of the same week.
They have responded saying I signed up for a subscription, which I definitely didn’t do and there is no mention of it at any point in the order process.
Please BEWARE of buying from this company.
April 20, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
SCAMMERS
SCAMMERS
DONT BUY FROM HERE I PAYED FOR ONE BRUSH ON THE 17th April and today a further 2 payments of £38 have been taken from my account!! Will be making a complaint with my bank I want that money back
April 24, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Thieves!!!
I would give zero stars if I could. I warn you now, do not buy from this place. They keep taking money from my account. 3times!!! After the first one they said they signed me up to a subscription, which I did NOT know about nor ask for. They said they would cancel it, ignoring my refund request, and have taken a further 2 payments from my account. I’ve had to now block my card. Thieving ba****ds!!! AVOID. Fuming 😡
March 22, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Advertisement
Had a great experience
had a great experience with KojivaShop. Shipping was quick and hassle-free, and the products are really high quality everything arrived exactly as expected. I’d definitely order from them again
March 21, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are truly happy to hear that you are satisfied with your purchase and our service. Your support means a lot to us and motivates us to keep improving every day.
We look forward to serving you again in the future!
Kind regards,
KojivaShop Team
I am very satisfied with my experiene
I am very satisfied with my experience at KojivaShop. The shipping was fast and punctual, and the products stand out for their excellent quality, fully meeting expectations
March 8, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are truly happy to hear that you are satisfied with your purchase and our service. Your support means a lot to us and motivates us to keep improving every day.
We look forward to serving you again in the future!
Kind regards,
KojivaShop Team
Kojivashop.com = ABSOLUTE SCAM!!
Kojivashop.com = ABSOLUTE SCAM!!
I NEVER RESAVED
April 17, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
THIS IS A SCAMMER
I placed an order through YouTube advertisement for a lymphatic brush from Kojiva, they didn’t only charge me for the brush but also a subscription fee of $49.99 which was never mentioned on their website and worst of all I have never received the brush!!!
March 12, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Advertisement
Kojiva/Kojeva/Kowhatever is a Scam
Kojiva/Kojeva - buyers beware! One week after purchase they charged my card $49.99. I sent email to have it refunded. They claimed it's a subscription (there was no mention of any subscription a the time of purchase). They stated the subscription fee is not refundable and that they cancelled further charges. Well, the next day they charged my card again $49.99. I asked why was I charged, the response: “for membership”, I have not signed up for any membership, nor subscriptions. I’ve been sending emails to Amy/Erika @ kojiva for the past few days. I have called my bank to dispute the charges and changed my card. As of today, 2 unauthorized charges for $49.99 each, have been finally refunded. I’ve received the product 2 days ago that I ordered on April 11th which was priced at $40,00 with feee shipping, however I was charged $4.95 for the shipping fee. The tracking nr is not USPS, I’ve never in my life had such terrible experience with any other website or merchant. Charging people for made up memberships or subscriptions is just evil. Let people buy what they need to buy and call it a day. Don’t impose made up subscriptions or memberships.
April 8, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Kojivashop.com = ABSOLUTE SCAM!!
Kojivashop.com is an ABSOLUTE SCAM!!! STAY AWAY from these Chinese SCAMMERS!!!!
We placed an order and have NOT received anything from them! They keep saying it's on the way.
Today, as we checked our account, we found out that we have another two UNAUTHORIZED pending charges on the card, for the same amount each that they charged us initially! No honest, reputable company charges a client repeatedly without their consent!
BIG RED FLAG ALERT!!!
We suggest that you STAY AWAY FROM THIS CHINESE COMPANY as if they were the PLAGUE because THEY ARE WORSE THAN THE PLAGUE !!! They are stealing people's money!!!
As of today, canceled the card and disputed the charges from this company with the bank, and now I have to wait for a new card!
April 14, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
SCAM WARNING!!
SCAM WARNING!!! A week after purchasing one their brushes, I had an unauthorised charge in my account for $49 from Kojiva. They claimed it was for Kojiva club membership I had subscribed, however I didn’t subscribe to anything, and revisited the purchasing screen/ process to confirm: there was NO MENTION of any membership, or any authorisation for ongoing charges. Soon after, on the samae day! there was another charge of the same amount, after they received my email contesting the first unauthorised charge. I had to get my bank to intervene to stop them from continuing to charge. THEY REPLIED TO MY REVIEW HERE WITH A GENERIC MESSAGE SAYING THEY ARE UNDER NEW MANAGEMENT AND ASKED ME TO EMAIL THEM. I DID. NO REPLY. SCAMMERS. Don’t fall for it.
April 13, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
They are a scam!
They are a scam!! They have been charging me $49 every month! No way to unsubscribe, they dont answer emails. STAY AWAY
April 20, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Advertisement
A company who clearly cares
This is their response to negative reviews. Notice they don’t even input the email address to reach their customer service or support.
Thank you AI for writing their response as they’re clearly incapable.
Shows how much they truly care about their customers.
—————————————-
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
April 20, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Unscrupulous chancers
This company uses dishonest and unscrupulous methods to get your money. When ordering a product it didn't appear to work, i went through the order process a second time, same thing happened. I got no confirmation emails or acknowledgement of order, so assumed it hadn't worked. Then i checked my account and there were 2 amounts of money leaving my account. I emailed company and the response was basically it was too late as both orders were already processed and also they claimed I signed up for a monthly subscription, which i definitely did not!
I threatened to contact trading standards about them so they ' cancelled' my subscription!
They already fleeced my account for an order that i still have no confirmation of and which I doubt will ever arrive!
AVOID this company it is a scam!
April 13, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Contact your bank.
SCAM.
What you need to do is contact your bank/credit card company ASAP. My bank was familiar with this scam company. They issued me a refund right away, contacted the company, and KOJIVA refunded me right away. It must scare them when the banks get involved.
I urge you to do this. This company is well-known for scamming. Good luck to you all!
April 4, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Advertisement
SCAM AVOID AVOID
SCAM! Same as all the other reviews. KOJIVA (with an I) are posing as KOJEVA (with an E) and sending copied, unbranded products (I actually received mine although it looks like plenty haven't). They never charged my bank for the original purchase, instead consistently took 4 lots of $49.99 from my bank under a pseudo subscription service. Which I have no record of signing up to. My bank has refunded me the money but just avoid at all costs. I hope this extra review helps some avoid the hassle. I really can't see why it's worth all the hassle!
April 15, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
This is a total scam people!!
This is a total scam people!!! They NVER delivered my orders, customer service takes forever to respond and then tells me all is well ... But it's not!!!! 7 weeks later NO PRODUCT IS HERE!!!!!!!!!!!! VERY DISAPPOINTED
April 13, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Please customer service contact me
Please customer service contact me. You made a mistake with my order. I have just sent you an email with all description to help@kojivashop dot com
Is this the right email? thank you
April 12, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.