Kokoon Reviews 

Like everyone else cannot get a refund
Ordered 20th November, radio silence until delivery on 16th December.
Tried for a couple of weeks but couldn’t get on with them. Asked for a refund.
After a month received a response, returned and received by them 13th February.
Heard nothing. Chased still no response
Please don’t buy. Their customer service is truly shocking.

Update - the writing of this review promoted a refund to be received, so I would advise if your struggling, post something!

My pup got ahold of my night buds while I was out of the house (a door should have been closed but was not) and he chewed them to pieces. I knew they were out of their warranty window but I contacted customer service hoping for some help, and a couple days later they offered a goodwill replacement for my night buds. I am looking forward to finally getting good sleep again, and will be keeping them in a mucher safer place moving forward. Thank you so much, Kokoon!

I have been a daily user of my kokoon nightbuds since their first release. They changed the way I sleep as I didn’t realize I was such a light sleeper because of auditory issues. While the form factor has limitations, this product has been great. The battery life is great, lasting about 12 hours for streaming audio - enough for about a night and a half for my use.

After 2 years of use, I had an issue with a part of the product and reached out to their customer service. They were incredibly helpful and replaced a part of my headset with zero friction or difficulty. Thank you!

Requested product return instructions in mid January.
Return authorisation with ticket number 75253 received on February 18th and returned product signed for on 19th February.
THREE WEEKS LATER STILL NO REFUND
Name : von Simson. Original order number KKT-ONE 34776.
I would like my money back please.

Same issues as others. Did not like the product (it was uncomfortable as a side sleeper). Asked to return it and they provided instructions and an address. I have a tracking confirmation that it was received a month ago and they will not respond to multiple messages I have sent for an update.

This review is not for the product, it is the customer service or total lack off.
I purchased a Philips Sleep Headphones back in 22/12/2023. the product was okay but I could not get on with it.
I requested a refund a few days later. The request was acknowledged and a request number assigned on the 31/12/2023.
I fully understand that this was over the Christmas and new year period so hoped I would get my refund in a couple of weeks. it is now 04/03/2024, 2 months later and no refund. I have contacted them several times via email and at first got replies telling me that it would be issued once the item was returned. It then took them 4 weeks to reply with the details of where to send them. The item was sent back immediately. Its now 4 weeks later after I have my post office tracking confirmation that the item had been delivered, still no email replies or refund. Very poor service and I feel that they just don't care and are hoping I will eventually forget about it.

UPDATE.UPDTAE

Well, I got a request through Trustpilot to provide more information as requested by Kokoon. That was sent immediately on the 4th March.

STILL NO CONTACT FROM KOKOON, STILL NO REFUND.
YET MORE EMPTY PROMISES .

Its easy to write a reply and say its going to be sorted, also looks good to others looking at reviews of this company, but it needs to be followed through.

I have contacted PayPal who I used to pay Kokoon and that have asked me to open a dispute in PayPals resolution centre online, but before I do this I want to give Kokoon a last chance to give me my refund.

Name Gary Lewis
Order ref KKT-ONE35096
Return ref number 74541

After a long delay my eagerly awaited headphones arrived early January.They appeared well packaged and of good build quality. However, the performance is not up to standard.

I am exceptionally disappointed that the team are taking so long to process my refund. I have sent them numerous requests via their contact link and received no response.

Based on my experience, I wouldn’t recommend these because the performance of my headphones was poor and because the customer service is abominable.

The quality of their headphone is not good and I did not rate their app. I returned the headphones over 2 weeks ago, emailed and checked they were delivered. I have had NO response from Kokoon. Appalling service. DO NOT TOUCH them.

They are very comfortable and don't fall out. I love that it detects when you fall asleep and will switch over to white noise or whatever you want to listen to when you fall asleep. I often will have music or a story and then it will switch over when I fall asleep. I find I fall asleep better with Kokoon.

Avoid at all costs!!!
Wish I had read reviews before buying.
Ordered the sleep buds at the beginning of December. The product itself is terrible. The battery doesn’t even last a night, and it was very uncomfortable.
Fast forward 3 months and I am still waiting for a refund. Customer services are non existent .

After using the Kokoon nightbuds extensively for a year one of the wires began to fray slightly. The customer support team were very helpful in response to my messages and were quickly able to solve my dilemma by sending me a replacement set of nightbuds. They were very kind and engaging throughout the process.

It does what the original did and does that well: a headphone you can wear for sleeping that doesn't dangle.
The sleep tracking is as bad as the original, I have a watch for that.
The only thing that is less good is that I have large ear canals and the new sleeves don't have that size anymore

After putting up a negative review I finally got a response asking me to retain the product. Product was returned over one week ago, next day special delivery. Still no response. Company now have the product back and my money. Not happy as no response to emails sent.

I absolutely love the Nightbuds I purchased! The sound quality is excellent and the comfort is outstanding. I can't tell I am wearing them. I am a side sleeper and have tried about a dozen different sleep buds. These are the best by far.
I can also attest to the wonderful support received from Kokoon support. You needn't worry about getting help after your purchase. And while there's a notice saying there's a large number of queries, I found that all responses were indeed in a very reasonable timeframe.

I truly love my Kokoon nightbuds. They are not perfect but I am in love. I have been sleeping so much better since I bought them 2 years ago. I am using them with Endel App, because the Kokoon app is abysmal (Awkward UI, sooo slow, often not working, not my type of sounds).
The Kokoon support is good with room for improvement. Staff seems overworked and understaffed. I had to wait 3-4 days for each reply. However, in the emails they were really competent and kind.
They said I should send my breaking but still working nightbuds to Poland (I‘m in Germany) at my own expense, including all the equipment, cables, case etc. They will inspect it within 1-2 weeks and then send me a new device. I asked if there was a way we could change that, because firstly I cannot sleep well without them and secondly it seems wasteful to send them back everything, when most of it still works, and they would just throw it away.

I got back a really nice email saying that they will send me the new device immediately and I will not be required to return the old one. However, why is that not the normal procedure?

I‘m super happy they are so flexible and kind. :) Thank you guys.

The sound quality is decent enough for most sleep tracks, like binaural brainwave entrainment and even music of you’re not looking for a hifi experience. They are small enough that they are still relatively comfortable for side sleepers like me.
That said, the ear tips come off every single use, either during the night or when removing them (usually the latter) which is very frustrating, especially in the dark.
They are fragile - we’re not supposed to straighten the cables that go to the ear buds, which is next to impossible if attempting to put a tip that’s come off back on during the night, or if choosing to remove them during the night.
Very overpriced for what they are but the best thing I’ve found for sleeping on one’s side.

Do not purchase at Kokoon.
They don't respond, don't deliver.
Verry bad communication, poor service more like a bunch of crooks.

Do't waste tim logging a ticket in their ticket system, they don't respodt to thet either.

I'm reporting then to the Dutch justice and will retrieve the money I paid through mastercard.

Update: You can play other audio, you need to have the app open. Probably should note this in the documentation. Will add back the star.

ook one star because there is no ability to play other types of audio other than Kokoon's limited library.

I had used Apple Airpods Pro for about a year to fall asleep while listening to podcasts or meditations. However, I started to have jaw pain and kept misplacing them. My husband bought me Kokoon headphones and they work great. I have small ears so it did take a little time to get used to the Kokoon earbuds but overall they are great and I can't imagine falling asleep with the Airpods any longer. I do also love that I don't easily lose/misplace an earbud with the Kokoon vs the airpods and that the headphones shut off automatically once sleep is detected. However, I'm not sure I will pay for the subscription once my trial is over. I use an Apple watch to track my sleep so I haven't used that feature as part of the app and I'm not sure I use the other features of the app enough to justify the cost.

I've been thoroughly impressed by the Kokoon Philips Sleep Headphones. With a partner who falls asleep within seconds, these headphones have become a lifesaver for me in achieving better sleep quality. Their remarkable sound isolation has even allowed me to occasionally miss my little person's cries at night, a testament to their effectiveness. I'm grateful for the relief they provide, though the only drawback is the necessity to remain attentive to my little person's needs, which limits the time I can wear them continuously.