Kooth Digital Health Reviews 85

TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

Great service and the counsellors recommend useful advice and support. Though the live chats end at the same time every day and I’d like it if there was an evening / night chat. This is because the Ko... See more

Company replied

Rated 1 out of 5 stars

And the Worst Idea Award goes to??? This sounds on paper like a great idea, however, in practice, is horrendous and harmful. Students are coming home terrified over the move to High School as... See more

Company replied

Rated 1 out of 5 stars

Horrible Service!!I used to post but now I only use the Journal feature and I don't bother talking to the kooth 'professionals'. I appreciate their commitment to kooth.. but most kooth 'professional... See more

Company replied

Rated 1 out of 5 stars

I sent someone a message and they responded the next day, asking for more specific details, i messaged them back opening up about my problems 7 days ago and i have no response at all. I'm really disap... See more

Company replied

Company details

  1. Mental Health Service

Written by the company

1 in 5 children and young people suffer from mental health illness in any given year. At Kooth, we believe every young person has the right to thrive and to access high quality mental health care. Kooth.com is commissioned both in the UK and the US. In the UK: The NHS, Local Authorities, charities and businesses have access to anonymous and personalised mental health support for Children and Young People. With over 1.3m logins per year, we provide end to end support whatever the need. Safeguarding and clinical excellence is a huge priority for us. Indeed, 96% of surveyed users said they would recommend Kooth to a friend.


Contact info

2.9

Average

TrustScore 3 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Kooth mental health awareness

When kooth came in to have a talk about mental health awareness, koreena delivered an interesting and positive session.

June 13, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Hi, it's wonderful to hear this - thank you for sharing. We are delighted that your workshop with Corrina was so valuable.

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Rated 5 out of 5 stars

NWAFT study days 2024

Natasha has presented across site in Peterborough and Huntingdon on 4 of our study days for staff around suicide, mental health and well being. She presented really well and staff felt they learnt a lot and will be useful to them in practice and personally.

June 7, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Hi, thanks so much for taking the time to share your experience. It's brilliant to hear that Natasha was able to provide valuable training for your staff.

Rated 1 out of 5 stars

And the Worst Idea Award goes to???

And the Worst Idea Award goes to???

This sounds on paper like a great idea, however, in practice, is horrendous and harmful.

Students are coming home terrified over the move to High School as this privatised company arrives in schools and fear mongers them through a extremely poorly executed exercise of 'fear' discovery. Our child has come home terrified and it's effected her in ways I can't even get into here.

This company needs to be closed.

June 10, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Hi Craig, We are so sorry to hear about your experience. As a parent, anything that impacts your child can feel really difficult. We take all feedback very seriously. Please can you help us get to the bottom of what happened - the information you shared doesn't seem to match any of our presentations to schools or our usual positive feedback from in-school support. We understand you may be feeling upset but if something has gone wrong or our usual standards have not been met we would really like to know what happened so we can ensure it doesn't happen again. Please contact us at parents@kooth.com so we can investigate this further. We are always looking to improve our service, so thank you very much for sharing.

Rated 5 out of 5 stars

Kooth/Qwell CYP sessions 2024

Natasha has delivered 4 sessions for the Children's services at North West Anglia Foundation Trust, this year and she has been brilliant. Alot of information available and given out. Hands on sessions to look at the site was really good- Thank you x

June 7, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Thanks very much for your feedback! It's wonderful to hear that Natasha delivered 4 sessions that were valuable and appreciated.

Rated 4 out of 5 stars

It was impactful in engaging the…

It was impactful in engaging the parents who came to our coffee morning.

Information provided was practical in achieving an understanding of the service kooth provide.

Kooth representative arrived in a hurry, parents were already sat down waiting

May 24, 2024
Unprompted review
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Reply from Kooth Digital Health

Hi LJT, thanks for taking the time to share your experience. We are delighted to hear that the coffee morning was impactful and we hope that the parents who attended feel more informed and empowered to support their children with their mental and emotional well-being.

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Rated 5 out of 5 stars

Parent Workshop - Corrina

Corrina came to visit our school to deliver a parent workshop on supporting your children with their mental health. She was excellent at engaging the parents and gave some useful suggestions of how to have difficult conversations with your children. Corrina showed parents and staff how to use Kooth and Qwell and the benefits of these websites. Parents who attended the workshop gave really positive feedback and we will definitely be reaching out for Corrina to support our school again in the future.

May 24, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Hi Beth, thanks so much for sharing your experience. It's great to hear that Corrina delivered a useful workshop for parents, and the parents appreciated it. Please do engage with Corrina any time, she will be delighted to hear from you.

Rated 5 out of 5 stars

I've used Kooth for a long time now

I've used Kooth for a long time now, mainly their discussion boards and articles, but I have also had support from practitioners and the service has been absolutely life saving for me. It is a really safe space to explore issues and things that are bothering me and it has been way more helpful then other services I have previously used.

May 15, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Hi CJ, we are so glad top hear that you got helpful support from Kooth! We work hard to give the best service we can to young people in need, so it's fantastic to hear that you had positive experiences.

Rated 5 out of 5 stars

A great experience

I love kooth I have used it for a year now and I absolutely love it it’s so helpful and useful and I want to give a shoutout to all the counsellors on there but in particular sophie and I recommend it to all anyone

May 29, 2024
Unprompted review
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Reply from Kooth Digital Health

Hi Isabel, we are absolutely delighted to read your comments! It's so great to hear that you are finding Kooth helpful and useful, and that your practitioner Sophie is supporting you. Thanks so much for sharing.

Rated 5 out of 5 stars

College Workshop

Shelley and Corrina visited our college in both Medway and Maidstone and provided a workshop for our students for Mental Health Awareness Week. This was a brilliant workshop, very informative and the students enjoyed this interactive session. Cannot wait to organise the next workshop! Thankyou both :)

May 13, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Thank you so much for your positive comments! Shelley and Corrina and our other engagement leads are so important in helping young people know about the help that is available, so it's great to hear that she was appreciated!

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Rated 5 out of 5 stars

Schools should make use of this amazing resource.

Shelley was informative, approachable and understanding of our parents needs and concerns. She was able to empathise with them and shared her own experiences which made them feel accepted and listened too.

May 23, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Hi Olivia, thanks so much for taking the time to share your experience. We are delighted to hear that Shelley presented so well and empathised with the needs and concerns of parents. We really hope your school will find Kooth a useful long-term resource!

Rated 3 out of 5 stars

bot like experience

ok but when you put a negative review it is such a bot like reply in fact this is the same for EVERYTHING on the website apart from the mini activity`s and the forum. however it is quite a good website

May 20, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Thanks for appreciating the website, I'm glad you think it's quite good. I would like to assure you that we are real people!

Rated 5 out of 5 stars

Great assemblies

Holly delivered assemblies to the whole school and the students were very responsive. She was enthusiastic, knowledgable and was able to signpost the work that Kooth do. Will definitely be looking to use Kooth again.
Many thanks

October 10, 2023
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Thanks so much for sharing your positive experience! It's wonderful to hear that Holly connected with your students and helped them understand how Kooth can help them. We look forward to supporting them in the future.

Rated 5 out of 5 stars

Kooth presentation to young people

Chloe from Kooth presented an assembly to our school relating to Kooth. It was excellent to hear what Kooth has to offer and our young people have already been accessing this, but it was good forn all our students to know what extra support is out there.

May 16, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Thank you so much for your positive comments! Chloe and our other community engagement leads are so important in helping young people know about the help that is available, so it's great to hear that she was appreciated!

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Rated 4 out of 5 stars

Well delivered session

Well delivered session, particularly relevant in the current climate.

April 22, 2024
Unprompted review
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Reply from Kooth Digital Health

Thank you so much for your positive comment! We work hard to provide the best services we can and it is so appreciated to hear that you have had positive session.

Rated 5 out of 5 stars

Kooth and Young Carers

Holly from the Kooth team, came along and delivered an informative session to the Young Carers I support, around mental health and how to sign up to Kooth for more help. It was a relaxed session and Holly was great at answering any questions that was thrown their way. Thank you so much :)

February 5, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Thank you so much for sharing! It's fantastic to hear that Holly's session was informative and valuable o the young carers you support.

Rated 5 out of 5 stars

Shelley was incredibly informative

Shelley was incredibly informative, and delivered a very compelling talk to our students. would definitely Book again

May 13, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Thank you for taking the time to share your feedback! We are delighted to hear that Shelley gave your students a compelling talk. I am sure she is looking forward to seeing your school again.

Rated 5 out of 5 stars

Kooth at Rowhill School

Kooth came in to our school and delivered an assembly and tailored sessions to our secondary school children, excellent resource. We look forward to working with you and your workshops next academic year.

May 16, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Thanks so much for the positive feedback! It's great to hear that we have been able to support your schoolchildren, and look forward to continuing to do so.

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Rated 5 out of 5 stars

Extremely helpful platform. Thank you to everyone there!

I know there are quite a few negative reviews on here, but I really can't fault Kooth.

I made my account back in 2018, and they were the first people I ever spoke to about the eating issues I was having. They've shown me so much support throughout was has been a tricky treatment journey for me over the past few years, and I am so extremely grateful for the help.

In particular, DeDe and Elsa both worked with me for a while, and really made such a difference for me when things were particularly challenging. Thank you so much.

I give a lot of credit to Kooth for getting me through difficult times, and for helping me get to where I am today. I recommend the site to anyone who may need some extra support.

Yes, the wait times can be long, but they are a free service for us and help so many people. I hope anyone considering joining Kooth, does give them a shot.

Thank you everyone at Kooth!

May 12, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Thank you so much for sharing your experiences. We are so glad that DeDe and Elsa helped you through challenging times. it takes a lot of courage to reach out for support, and we're so happy that we were able to help.

Rated 5 out of 5 stars

KOOTH a must for Youngsters

We had CLEO O in our EAST LONDON Primary School in Newham giving a talk on the impact of Anxiety Stress Depression on young people yes as young as 8-12 they suffer from Mental health issues to and need as much support as we can give. day to day life at school, home, exams , puberty, the whole thing is difficult for many. It is available for teenagers too ! As a Learning Mentor in a school we can give as much support as possible with family and other outside agencies. However, many children are embarassed or held back by stigma's attached to struggling mental health. This is where people like CLEO and companies like KOOTH come in. They are online TICK children love to be online on their phones in the privacy of their homes/bedrooms. The Counsellors are well trained TICK The service is available most of the day TICK It's anonymous so they don't know who you are and exact details about you. TICK TICK It will alert the correct people if they think a child/family member may be at risk in some way given what they are told TICK They offer advice on everything affecting young people nothing is too somall or trivial. Its easy to register. CLEO is among one of the Schools Co-ordinators who go into schools and deliver the 'what KOOTH has to offer ' talk. she is enthusiastic, patient, knowledgeable, understanding, ready to answer questions from the young people and teachers. Above all she is a great ambassador for KOOTH (a free service) as she cares. It can really help Children and Parents who can point their children towards KOOTH if they are struggling and find talking to parent/carers awkward etc. A Great tool for Young People and a much needed service in these stressful times.

January 3, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Thank you so much for your thorough and positive review of our services. Cleo and our other community engagement leads are so important in helping young people know about the help that is available, so it's great to hear that she was appreciated!

Rated 5 out of 5 stars

School visits

A really helpful assembly pitched perfectly to support students during exam time and signpost the range of help Kooth offers

May 9, 2024
Unprompted review
Kooth Digital Health logo

Reply from Kooth Digital Health

Thank you so much for your positive comments! We work hard to provide the best services we can and it is so good to hear that our recent visit to your school was helpful

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