KoreanBuddies Reviews 

95
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the proxy shopping platform for helping them purchase rare items from overseas retailers smoothly during past transactions. Many people note that order processing, staff friendliness, and shipping times were previously fast and very reliable. Some reviewers were not happy with communication problems, extended delivery delays, and sudden response gaps from customer support. Customers also mentioned severe difficulties regarding missing order updates, stuck shipments, and unexpected website access issues. People expressed deep frustration about unresolved disputes and unfulfilled packages following recent internal operational changes.

What people talk about most

Service

Users describe ambiguous interactions with service, highlighting that reviewers previously found it reliable... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some consumers reporting fast delivery and... See more

Product

People report ambiguous experiences with product purchases, as opinions are sharply divided among consumers.... See more

Website

Customers experienced deep frustration regarding the website, reporting that login access is blocked,... See more

Response time

Consumers find response time to be ambiguous, with many reviewers experiencing severe communication issues,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently bought with them and though i didnt have the perfect buying experience due to the summer break and them having a huge list of orders before mine + the chat issues they were able to work wit... See more

Rated 1 out of 5 stars

Koreanbuddies used to be my favorite go-to proxy service. When I made my most recent order, everything went smoothly. Suddenly, they stopped replying to all chat messages, deleted all old chats, then... See more

Rated 1 out of 5 stars

I really like the service but this past months it's been difficult to have answers about all our merch. I saw a shop in my country with the pictures they send me for my invoices, so this is making m... See more

Rated 1 out of 5 stars

I do not recommend them, I have submitted a request for purchase an item from Korea and received an invoice from them. I had then proceeded with sending them an email to ask for further details (extra... See more


Company details

  1. Freight Forwarding Service

Written by the company

Bringing the wonders of Korea right to your doorstep! 🇰🇷✨ Let KoreanBuddies be your ultimate personal shopper. 😁 We take care of everything from A to Z, so you can enjoy a smooth and hassle-free online shopping experience. 🛍️💝 Sit back, relax, and let us work our magic! 🧚 Visit https://koreanbuddies.com to get started with our Korean proxy service. Oh, and don't forget to follow our Instagram for all the latest trends and updates! 📱🔔


Contact info

2.9

Average

TrustScore 3 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.9

All reviews

(95)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

The best service!

I've been using Koreanbuddies for one and a half years and I am truly happy with their service! All of the staff are providing such an amazing service. I've used a few other sites before I found Koreanbuddies but it was always frustrating to see the high exchange rates and hidden fees...I feel very comfortable talking to Koreanbuddies' customer service and appreciate their transparency regarding the fees and final cost! I'm very happy to have found them and will be using their service a lot in the future too! The kind staff is always ready to help me with any questions and extra requests. I've been able to buy Korea exclusive items I wouldn't have been able to get without their help.

March 2, 2025
Unprompted review
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Rated 5 out of 5 stars

I recommend!

The staff was helpful in finding the item I wanted, purchasing it on my behalf and shipping to me in the most affordable way.

No AI or Bots here. Just hard working people!

I am happy to recommend KoreanBuddies for easy purchases of items.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and staff

The staff are always so accomodating, quick to process, pack and send out items. I have ordered so many times with them and have always been met with superb service and quality. I highly recommended using their service :-) The ordering process is straightforward and easy to understand.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have used Korea helper twice this year, I’m so happy and really greatful that they helped me with my inquiries and purchasing products for me. I will use them a lot more often in near future. They are sweet and fast answering and ordering 💗. I highly recommend them to anyone who wants to purchase from Korea straight to your door 💗💗💗

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Easy and fast service!

They have everything written how it worked at their website, easy to understand and to order. The procedure is simple and intuitive, and the staff messaged me to confirm some details and informed me if there was any problem with the link or product I’ve chosen. Also I received an email each time I had to reply or make a payment. It was a pleasant surprise how easy and great their service is! I will definitely order again through them!

November 11, 2024
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Rated 5 out of 5 stars

Professional, sweet and very helpful.

First time ordering anything from Korea, they did everything to help me with a musinsa order and even helped me to get an exchange before shipping. Kept me up to date with the order whilst making the process painless. Will use the service again.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional support with a special case

Korean Buddies have helped and supported us tremendously with our huge Korean Skincare Package of 20kg. We had trouble with German customs and were at risk of losing all the products but instead of giving in, we sent our package to Korean Buddies and they handled it with so much care and supported us for four months with storing and repackaging.

We owe Korean Buddies a huge thank you and appreciate their help and kindness throughout the process. We can highly recommend Korean Buddies since their service is reliable.

Thank you! Greetings from Germany!

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

phenomenal customer service!! ( ᴗ͈ˬᴗ͈)

THIS SERVICE IS LITERALLY THE BEST
૮꒰ྀི σ̴̶̷ . σ̴̶̷ ꒱ྀིა i was in such a massive hurry to try and secure an item that i sent multiple inquiries to different proxys but KOREANBUDDIES replied to me ASAP. i got to talk to the nicest assistant that would reply to me asap and would answer all my questions!

they quickly communicated to a seller on my behalf and proceeded with the purchase INSTANTLY considering the situation where the seller was prioritising customers who could pay first, with this, this service sent me an invoice asap which i paid in a heartbeat and BOOM they had messaged me back instantly saying they purchased the item.

i am forever grateful for their service and i HIGHLY RECOMMEND that anyone use them. i’m so glad i found them via a reddit recommendation! <3

thank you again KoreanBuddies!

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible customer service

Personalized service, even helps with customer errors. I cannot recommend these folks enough!! It is usually so hard to navigate korean online marketplaces as a foreign buyer but they make it easy.

April 28, 2024
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Rated 5 out of 5 stars

Amazing customer service 10/10

This Company is doing an absolutely amazing job! I have been buying through them for the past 6-7 years. They are always fast in replying, very helpful, nice and really have always been able to help me get what I wished to buy from Korea. In my opinion there prices are absolutely fair and I wanted to day a big thank you too the employees for working so hard and providing the best customer experience! 🤗

April 21, 2024
Unprompted review
Rated 5 out of 5 stars

I've been using Koreanbuddies for my…

I've been using Koreanbuddies for my shopping in Korea for the past 6 years and can vouch for their quality service since day one. Whether it's clothes, cosmetics or household items, they've always been quick to respond (usually respond within 24 hours) and good at providing parcel updates in an organized manner (with pictures of package content and tracking numbers provided automatically). Shipping time is relatively quick too (around 2 weeks to get to Canada), even during the pandemic! Their team is reliable and the service charge is reasonable. Koreanbuddy agents always go above and beyond to make the buying process smooth - they would personally reach out about promotions, giveaways and cost-saving shipping options too (like last time, when I purchased a few hair clips and a tote bag to ship to Canada- they suggested using the KPACKET option, instead of the regular small package option, which would've taken longer and costed more --- duties and taxes in Canada are no joke...) Point is, I've really enjoyed using their service throughout the years and will certainly continue to do so :)

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I use KoreanBuddies all the time to get anything that I want from Korea shipped to my house in the United States. They are trustworthy and have excellent customer service. I love using the option of DHL shipping because my items get shipped to me in three days. KoreanBuddies never disappoints! They accept PayPal which is a big convenience. The website is also very easy to use and navigate.

December 20, 2023
Unprompted review
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Rated 5 out of 5 stars

You should definitely order through Korean Buddies

Korean Buddies worked perfectly for me! Not only their service is fast and reliable, but they are also incredibly nice, helpful and will answer all of your questions asap. Also their web and order system is simple and transparent. I ordered from Argentina and I’m still waiting for customs to free my packet, but even without opening it I know their service is fantastic. So much that I’m currently filling another form. Thank you so much!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

I consistently keep my membership with them because I feel they are a valuable and trustworthy service.

I've been a KoreanBuddies' member now for about 1.5 years, and it's been a fantastic experience! I consistently keep my membership with them because I feel they are a valuable and trustworthy service. Every person that I have interacted with via KB has been incredibly kind, friendly, and so helpful!! The first time I used them I was looking for some netmarble items on yes24.com that showed Sold Out, and they found them in stock for me on another website! They have actually done similar acts for me more than once, and I truly appreciate it. Another time, I was interested in these mejiwoo puppy keychains that were not showing available in the mejiwoo app, and then Chiara sent me a message when she saw them come back in stock on the website. Most recently, they helped me find the exact Korean lotus chips we had found on a recent vacation and loved, but that we couldn't find here in our hometown. They also helped me to find and purchase a Jeju Island hand lotion I had been eyeing on the National Museum of Korea website that ended up selling out before I could buy it. As well, as this very cute Pokemon lip gloss and hand lotion set that ended up only being available at the convenience stores! Also, they always pack my items extremely well, and I have had everything that's been shipped to me arrive in perfect condition each time. These are just a couple of examples of how they go above and beyond for their customers. I really appreciate the service they give to those of us that aren't lucky enough to live in South Korea, and I 100% recommend them!

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy. Efficient. Friendly.

So glad I trusted KoreanBuddies with my order! At first, I didn't know how to place an order through Tumblbug's Crowdfunding and I only had a day/a few hours left before the orders are closed. I was losing hope. IT WAS INSANE.

Then I discovered KoreanBuddies' service just a night before the order deadline. Then the next day, they instantly processed my request as early as their morning shift so I was able to secure my order through them!

They promptly processed my request allowing me to secure my order FAST. Their customer service is truly exceptional and lovely. If you're searching for a reliable service to handle your orders, KoreanBuddies is the best choice.

Thanks again for everything you do for fans outside Korea. <3

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

They're the best!!!

They are very attentive to your questions, their response times are fast and they are friendly. Plus their shipping prices are pretty good to other countries! The site interface is easy to use and intuitive! :)

November 6, 2023
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Rated 5 out of 5 stars

Best service for Korean goods

I’ve been using the service for three years now and they’re always on top of their game with making sure you get the right products and fast communication. If you’re looking for a service that ships goods from Korea to you, then this is the one their customer service has always been great. I’ve always had pleasant experiences with them.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

KoreanBuddies is the best!!

I always buy things from Korea via KoreanBuddies. They are really helpful and always update us whenever they shipped the items. Even sometimes when the product is out of stock or sold out, they help me by giving other options or similar products that they find for me. KoreanBuddies is really the best!!

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

my go-to for purchases!

I've used this site a couple of times, and it's a great service for purchasing items and sales that are not offered domestically! They're very communicative and respond quickly to any questions. While the service fee may be a bit high, I think that the efficiency and user-friendliness make up for it :-)

November 1, 2023
Unprompted review

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