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2.7

Poor

TrustScore 2.5 out of 5

4 reviews

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2.7

All reviews

(4)

1 review in the last 12 months

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Rated 1 out of 5 stars

Defective items shipped from the company itself

I ordered a refurbished ensambled piano from Korg. They claim to have done a quality check with all working conditions and ships with 1 1-year warranty. When it arrived, out of 88 keys, 1/4th of thekeys were not working. Most of the non-working keys were not able to be pressed evenly and stuck in some way. They have not done any refurbishment of it, but just sent out the damaged item to me. Please avoid this company's offerings at all costs. I had to make a video and send them to get them to understand the situation and the gravity of it. Now they arranged a return for a refund, but it was a disappointing situation to have that much of a defective item shipped to me.

April 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Korg is great!

I am a customer of Korg for a very long time, probably around 20 years or more. I always purchase their flagship instruments, mostly keyboards and pianos. Throughout the years, the help and assistance provided by Korg has been great. If anything goes wrong, they will do their very best to help and resolve the issue to the customers satisfaction. Whenever I phoned or emailed them, they have been very prompt in responding with a solution. Although the quality of their products are so good, it is not often you will need to contact them, and when you do, you are guaranteed to receive great customer service. 10 Starts from me!

September 8, 2023
Unprompted review
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