I was skeptical that this product could live up to the promotional hype on social media. One week in with applying the lotion in the morning and at night, and I am impressed. Fine lines have disappear... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I've been using the product morning and evening for the past week and a half. I believe I am beginning to see a difference in my skin as it seems smoother, less visible fine lines. I will continue usi... See more
Company replied
Great customer service, good value for money. Really nice moisteriser! Have been using it for around 3 months now, and will continue to do so. I can’t say the years have gone backwards but the fine... See more
Company replied
Well pleased with this product. however a problem with customer service. I’m moving and need to change my address before next shipment. . Have made one attempt via text, but was unsuccessful. Was info... See more
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Company details
Written by the company
Koriderm is a Korean skincare brand focused on one thing: absorption.We noticed that many women were frustrated with creams that felt nice but didn't seem to deliver. The common issue? Most skincare molecules are too large to penetrate the skin barrier effectively. Our Time Reverse Cream uses Centella Asiatica — an ingredient Korean pharmacists have trusted for decades — combined with a protein complex designed for better absorption.We're not promising miracles. We're offering a product that's been popular in Korea for good reason, now available direct to you. Over 2 million tubes sold. 90-day money-back guarantee on every order.If it doesn't work for you, we'll refund you. Simple as that.
Contact info
United States
- info@koriderm.com
- koriderm.com
3.7
Average
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service on earth
Worst customer service on earth. Its AI generated responses have me so irritated. I have been waiting 1 month for my order and after spending over $200 and still nothing to show for it! I have written a dozen emails asking for a refund and all I get is “we understand your frustration…”
I would really like to have an actual person to speak to
October 21, 2026
Unprompted review
Misleading Subscription Practices and Poor Customer Service
Very disappointing experience with Koriderm. The subscription option appeared to be automatically selected at checkout without clear disclosure, and the company refused to accommodate a refund for an unused product. Their lack of transparency, accountability, and customer service is unacceptable. I will be reporting my concerns to the BBB and FTC. I strongly caution others to review their subscription and refund policies before purchasing.
October 21, 2026
Unprompted review
I ordered this product to give it a…
I ordered this product to give it a try. I inadvertently was signed up for a monthly subscription. On the koriderm website, it clearly says there is a 90 day money back guarantee if not satisfied, however, after a couple emails, they did cancel the subscription but refused to honor the money back satisfaction guarantee. You can definitely buy it, but if you attempt to return it for a refund, you won't get it.....buyer beware!
October 21, 2026
Unprompted review
Not working
Not working. Very disappointed. Want. Refund my face looks dull. Worse then before
October 10, 2026
Unprompted review
so far I give it a 4 star
so far I give it a 4 star. Seems to be working but to soon to tell
October 20, 2026
Unprompted review
I tried to cancel this and they just…
I tried to cancel this and they just kept charging me. Its like an act of congress to cancel. As far as the product it did NOTHING for me . Left a film on my face I could feel all day . I wanted to wash my face all day! Good luck if you purchase this item. I had to change my card and talk to my bank so they couldn't charge me again! This went on for 2 months!
October 21, 2026
Unprompted review
I was skeptical that this product could…
I was skeptical that this product could live up to the promotional hype on social media. One week in with applying the lotion in the morning and at night, and I am impressed. Fine lines have disappeared, my skin feels nourished. I gifted my second tube to my good friend who was unhappy with the aging on her face. Eager to see how her skin responds.
October 20, 2026
Unprompted review
Reply from Koriderm
Hi Debbie! 💛✨
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’ve been enjoying your Koriderm cream and are happy with how your skin feels after just one week. 🥰
It’s especially sweet that you shared your second tube with your friend! Thank you for spreading the love and letting her be part of the Koriderm experience, too. We hope she enjoys using it as much as you do!
We truly appreciate your trust and support, Debbie. Thank you for being part of the Koriderm family! 💛
Warmly,
The Koriderm Team
Ladies
Ladies, I can't express how wonderful this product is. After a week my skin looks and feels better. I can only imagine how it will look after my initial purchase is finished. A word of caution though, please make sure you are ordering from this website and that your cap on your product is not smooth. If your cap is smooth, you have bought a fake, as I did, and you will not see the same results as I have. This product is great and I highly recomend it.
October 12, 2026
Unprompted review
Reply from Koriderm
Hi Ann,
Thank you so much for sharing your experience with us! We're so happy to hear that you're already noticing a difference in your skin after just one week. It means a lot to us that you're enjoying Koriderm and recommending it to others!
Thank you again for your kind words and support, Ann! We're so glad to have you as part of the Koriderm community. 🥰
Warmly,
The Koriderm Team
Soft and smooth
I like how my face has a much softer and smoother feel to it. I would like my wrinkles under my eyes disappear faster. 😊 I still feel that I may not be putting enough on.
October 20, 2026
Unprompted review
Reply from Koriderm
Hi Felicia! 💛✨
Thank you for sharing your experience with us! We’re so happy to hear that your skin feels softer and smoother. 🥰 We understand wanting to see changes in your under-eye wrinkles, too! Skincare results can vary from person to person, and consistency is key.
A small, pea-sized amount is generally enough for your face and neck, so there’s no need to apply too much. Just remember to avoid applying the cream directly to the delicate eye area.
Thank you for giving Koriderm a try, Felicia! We truly appreciate your support. 💛
Warmly,
The Koriderm Team
Nice cream
I like the cream, and it didn’t take too long to arrive. I had a question and customer service tried to answer.
October 12, 2026
Unprompted review
Reply from Koriderm
Hi Shoshana,
We’re so happy to hear that you’re enjoying Koriderm! 💛 It’s wonderful that your cream arrived promptly. It’s also lovely to know that you reached out to our customer service team when you had a question. We always want our customers to feel heard and supported, and we appreciate you giving us the opportunity to help. Knowing that you took the time to share your experience truly means a lot to us!
Your satisfaction matters to our team, and we’re always glad to help make your experience with Koriderm as pleasant as possible. We hope you continue to enjoy using the cream and that your daily skincare routine becomes a little moment of self-care to look forward to. ✨
Thank you for your support and for being part of the Koriderm community, Shoshana. We’re sending you warm wishes and lots of appreciation! 🥰💛
Warmly,
The Koriderm Team
It is still pretty new to me and I’m…
It is still pretty new to me and I’m thinking I’ll need a little more time to let you know how it is working for my deep wrinkles.
October 19, 2026
Unprompted review
Reply from Koriderm
Hi Barbara,
Thank you so much for giving Koriderm a try! 💛 We’re delighted to be part of your skincare routine and truly appreciate you sharing your thoughts with us. We understand that you’d like a little more time to see how the cream works for your deeper wrinkles, and we appreciate your patience as you get to know the product.
Every skincare journey is unique, and we hope you enjoy incorporating Koriderm into your daily routine. We’re cheering you on as you continue caring for your skin, and we hope you enjoy the softness and hydration that come with giving your skin consistent care! ✨
Barbara, thank you for being part of our community. We’re so grateful for the opportunity to accompany you on this journey, and we’d love to hear from you again whenever you’re ready to share an update. Sending you warm wishes and lots of appreciation! 🥰💛
Warmly,
The Koriderm Team
It takes time to see results when your over 60
I can see a slow rejuvenation trying to refresh and slow on the wrinkles round my eyes. I use it twice a day like requested.
October 19, 2026
Unprompted review
Reply from Koriderm
Hi Kelly,
Thank you for sharing your experience with us! 💛 We’re so glad to hear that you’ve been making Koriderm part of your morning and evening skincare routine. It’s lovely that you’re beginning to notice changes around your eyes and taking the time to observe how your skin responds.
We truly appreciate your consistency and patience, Kelly. Every person’s skin is unique, and we’re grateful that you’ve given Koriderm a place in your daily self-care routine. We hope you continue to enjoy the experience and the extra care you’re giving your skin each day! ✨
Thank you for being part of our community and for sharing your journey with others. Sending you warm wishes and lots of appreciation! 💛
Warmly,
The Koriderm Team
I asked to cancel my account and keep…
I asked to cancel my account and keep getting product.
September 10, 2026
Order Koriderm is the BESTcream ever!
Order Koriderm is the BESTcream ever!
Love your auto delivery as it has always been on time when the tubes are empty!!
Thank you for a superb product and prompt auto ship!!!
October 16, 2026
Unprompted review
Reply from Koriderm
Hi Dolores,
Wow, thank you for such an amazing review! 💛 We’re absolutely delighted that Koriderm has earned a special place in your skincare routine. Knowing that you love the cream and appreciate the convenience of our automatic deliveries makes us so happy! It’s wonderful that your refills arrive right when you need them, making it easy to keep up with your routine without missing a beat. 🥰
Your kind words and continued trust mean so much to us. Thank you for being a valued part of the Koriderm family and for taking the time to share your experience. We truly appreciate your support! ✨💛
Warmly,
The Koriderm Team
Great product!
I have just started using this and I think I love it! My skin feels great and its only been a week!!
October 19, 2026
Unprompted review
Reply from Koriderm
Hi Bryant,
What a fantastic update! Finding a routine that makes your skin feel great right from the start is such a good feeling, and we are delighted that Koriderm is delivering for you.
Thank you for taking the time to post your review—keep enjoying that wonderful skin feel!
Warmly,
The Koriderm Team
The customer service is great
The customer service is great, I have not had it for 30 days yet, but so far I can feel it sink into my skin and at first, I had a breakout, but better now.
October 19, 2026
Unprompted review
Reply from Koriderm
Hi Bernice,
Thank you for your lovely review! 💛 We’re so happy to hear that you’ve had a great experience with our customer service team and that you’re enjoying how Koriderm feels as it melts into your skin. It’s wonderful to hear that your skin is doing better, too!
We truly appreciate you giving Koriderm a try and sharing your experience with our community. Your kind words about our team mean so much to us, and we’re delighted to be part of your skincare routine. We hope you continue to enjoy using Koriderm and look forward to hearing more about your experience in the weeks ahead! ✨🥰
Warmly,
The Koriderm Team
Subscription that I can not get out of
I like the product. I have cancelled the subscription 4 TIMES. Only to have one delivered to me with a no return policy every month.
October 19, 2026
Unprompted review
Unresponsive customer service and problematic returns
The product is ok. But, I keep getting product mailed to me that I didn't order, even after I attempted to cancel auto subscriptions. Koriderm does not answer my emails. I need to return products not ordered, but I've sent several emails asking for directions, and none have been answered. They don't appear to have a line to talk to a real person. It is unclear where to mail returns. Lots of red flags on their business practices. I would not recommend.
October 12, 2026
Unprompted review
Definitely worth trying, a fab moisteriser!!
Great customer service, good value for money. Really nice moisteriser! Have been using it for around 3 months now, and will continue to do so.
I can’t say the years have gone backwards but the fine lines and texture of my skin is better than it was. So yep, definitely worth trying!!
October 19, 2026
Unprompted review
Reply from Koriderm
Hi Stephanie,
What a lovely review to read! 💛 We’re thrilled that Koriderm has become a moisturizer you love and that you’ve enjoyed both the product and the support from our customer service team. It’s especially wonderful to hear that, after three months, you’ve noticed improvements in your skin’s texture and the appearance of fine lines!
We love your positive spirit and appreciate how honestly you’ve shared your experience. Knowing that you find Koriderm good value for money and are happy to continue using it means so much to us. ✨
Thank you for your recommendation and for being part of the Koriderm community, Stephanie. Your support truly brightens our day, and we’re wishing you many more happy moments in your skincare routine! 🥰💛
Warmly,
The Koriderm Team
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