Took over 39 days to receive items that looks nothing like pictures advertised. On site they show you high quality, cotton shirts with raised stitches and patches. But you receive cheap polyester shir... See more
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Review summary
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I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
One star is too many. Garment was a print of a knitting pattern on a cheap nylon top with no fibre content labels. Illegal in the UK. Model shown on website was wearing a gorgeous chunky knitted pa... See more
Company replied
Awful!!! these are not the items shown online. these are not even cheap copies - but unbelievably bad. They also have an unrealistic return policy that appears intended to not have to process returns.... See more
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Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.4
Bad
487 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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that's the scammers from China that…
that's the scammers from China that will never allow you to return a damaged item
August 9, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear that you feel this way. Please know that we take all customer concerns seriously and want to help resolve any issues you may have encountered.
However, based on the information provided in your review, we are unable to locate your specific order. Without the order details, we cannot verify the situation or provide a targeted solution. We strongly suggest that you contact us directly at the email below. Our team is here to assist you and will do everything possible to resolve your issue.
Thank you for your cooperation, and we look forward to helping you resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
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Sizes were 15 cm small also some of size charts different sizes for 3xl
All shirts were 6 inches small around chest stated size for 3xl was 56 inch around. All were 50-50.5 inch the returns process VERY difficult , l had to drag the information out of them The shirts and materials themselves were ok for the price and printing was ok but but after sales useless and product size info totally inaccurate would have given 4 stars otherwise
D G
July 17, 2025
Unprompted review
Reply from Korsina
Dear Derek,
Thank you for taking the time to share your feedback. We’re sorry to hear that the sizing of the shirts did not meet your expectations and that you experienced difficulties with the return process. We truly appreciate your patience and understanding.
We have checked our records and confirmed that our customer service team provided you with a return address in an email dated August 8th. If you still need to return the items, please follow the return instructions provided in that email. We want to make sure the process is as smooth as possible for you.
Your feedback is very important to us, and we will definitely take your comments into consideration to improve our after-sales service and product information accuracy.
Best regards,
Customer complaint team
complaint@korsina.com
looks good, poor materials.
the design / printing actually looks good on the shirts I received. But the materials are NOT linen. At all. Not a blend. 100% polyester. They know this won't sell and that the return process is too painful.
August 3, 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for taking the time to share your experience with us. We are very sorry to hear that the material of the shirts you received did not meet your expectations.
We understand how frustrating it can be when a product does not match its description, and we apologize for any inconvenience caused during the return process. We truly value your feedback and want to make sure we address your concerns properly.
Since we are unable to locate your order based on the information provided in the review, we kindly ask you to contact our customer complaints department directly at complaints@korsina.com. They will be able to assist you further and help resolve this issue.
Thank you for your understanding and patience. We look forward to resolving this matter to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
Scam website that delivers VERY subpar product
This website and business is a complete scam. Clothing products are not as described, but poorly printed and manufactured attempts at what the sale image and descriptions depict. Do not do business with this company.
July 30, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are very sorry to hear that you have had a negative experience with our products. We take all customer concerns seriously and are committed to addressing them promptly.
We understand that you are unhappy with the quality of the clothing you received. However, we must clarify that we have not been able to locate your specific order based on the information provided in your review. This makes it difficult for us to investigate the issue further and provide a direct resolution.
We would like to offer our assistance in resolving this matter. We recommend that you contact our Customer Complaints Department directly at the email below. Our team is dedicated to addressing customer concerns and will work with you to find a satisfactory solution.
We hope that by working together, we can resolve this issue to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
TERRIBLE COMPANY, QUALITY OF ITEMS ARE ATROCIOUS!!!
TERRIBLE COMPANY, QUALITY OF ITEMS ARE ATROCIOUS!!!
Item arrived after almost a month after ordering,
material not as image displayed, and print was blurred
ORDER AT YOUR OWN PERIL!!!
🤬🤬🤬
June 8, 2025
Unprompted review
Reply from Korsina
Dear James,
We are truly sorry to hear about your experience and the dissatisfaction with the quality of the item you received.
We have reviewed your order details and confirm that a full refund was requested on July 18. We understand that this may not fully address your concerns, and we are committed to resolving this issue to your satisfaction.
Our customer complaint team has reached out to you via email to discuss this matter further and to explore additional options that may help resolve your concerns. Please check your inbox for our email and respond at your earliest convenience so we can work together to find a solution that meets your expectations.
Thank you for your understanding and patience as we work to address this issue.
Best regards,
Customer complaint team
complaint@korsina.com
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Credit cards will support chargeback where goods are not as described and the merchant does not provide a full refund
Ordered multiple shirts from Korsina, stupidly did not look at these reviews prior to ordering.
After 5 weeks the shirts finally arrived but the quality was terrible. Clearly different material and cut to the images on the website, and the print was pixelated and blurred.
Contacted support who wanted me to pay to post them back to overseas. I refused and requested a full refund as the products were not as advertised. They then offered a partial refund which I also refused. Only after repeatedly stating that I would initiate a credit card chargeback did they process a full refund.
Major credit cards will support a chargeback request where the products are different to as advertised and the merchant fails to offer an acceptable remedy. This includes the requirement for the merchant to pay for return shipping and a refund in full if the goods are defective or not as advertised.
June 28, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the issues you faced with your order and the inconvenience caused by the poor quality of the shirts you received.
We sincerely apologize for the discrepancy between the product images on our website and the actual items you received. This is certainly not the standard we aim for, and we are taking immediate steps to address this issue with our suppliers and improve our quality control processes.
We also regret that our support team's handling of your return request did not meet your expectations. It is never our intention to cause additional stress or inconvenience to our customers. We will review our processes to ensure that such situations are handled more effectively in the future.
Once again, we apologize for the inconvenience and disappointment you experienced.
Best regards,
Customer complaint team
complaint@korsina.com
They say they sell shirts up to 5XL. But this is inconsequent.
They say they sell shirts up to 5XL. I need 5XL shirts and I loved the design. So I bought three shirts from them. It took some time to arrive, but that doesn't bother me.
But there is a real problem. From the 3 shirts one was correctly sized for me. The other two were smaller, but not by a samall margin. 2 of the shirts were significantly smaller. Like they were 3XL. I wrote them. At first they sent me a very schematic answer without really reading my complaints. No problem, after my second mail they ask for proofs. I took the photos where it is obious that two of the shirts are simply not 5XL-s, no matter what the tag shows.
The real problem started here. They offered me 50% of the money back, or a 40$ coupon code. I agreed for the latter, but I asked them to make sure that this time the 5XL shirts wil be the same size as the one they correctly sent me. Oh boy. They said, that there are different manufactures they come from thus they can't guarantee it. In my interpretation that means they are selling sizes that they can't produce reliantly. It really makes me angry and wonder, how the heck they can't make sure, that 5XL (and I guess 4XL) shirts are made in the correct factory that can produce it. So anyone who buys big size just pulls a lottery if they get it or not.
Morove they refuse to get me 66% of the price back. Which would be the only fair return after I only got one third of the ordered items.
I sent them one last letter 2 days ago on Thursday. Maybe they will get me a satisfying answer to that. If so, I will add that here (or delete this opinion.) But it seems they don't have a solution for the problem they caused. And don't buy anything big from them. There is a big chance you won't get the size you need. Absolutley not professionals.
The product itself (apart from the size) is not a good quality, but not terrible. The design looks cool (not pixelated like some complaints says) for me, but the material is low quality. 2/5. All in all I would be content, if they would send what I order or if they would return the fair amount.
It is really puzzling me, how they can't make sure they get you thecorrect size. Or why they are selling what they can't make consequently. I mean I get that if they are scammers, but I don't think they are. For that they are too responsive and although I am not satisfied with their answer, they were at least trying to help and pay me back. They look muchmore like amateurs then scammers for me.
UPDATE!:
After this post on truspilot, they wrote me an e-mail on Monday morning and refunded me more then correctly.
I wrote them again, what would happen if I would order from them again for big, 5XL sized shirts. They replied to me, that they are still investigating and I should check back later. Maybe I will. But all in all, if you want to order 4 or 5XL stuff,you should ask them before if they can guarantee the size. (Later. Now they can't.)
The quality of the shirt isn't high, but the design looks perfectly as on the pictures. (At least I had no complaints there). Shipping may take time, but that is to be expected when they are continents away. All in all, if I would be able, I would change the rating to 2 stars, because after all the arguing in e-mails (and this post) they refunded me, and they were reactive. Plus the stuff they sell is not high quality, but is acceptable. It wasn't rubbish or scam. Though I still find their methods a bit amateurish for me they really seem to want to get better at this.
July 24, 2025
Unprompted review
Reply from Korsina
Dear Zsolt,
We sincerely apologize for the size discrepancy you experienced with the products you received. We understand how disappointing it can be when items do not meet your expectations, and we are committed to addressing this issue promptly.
We have thoroughly investigated this matter and have provided feedback to the relevant departments to ensure that improvements are made to our products. Please be assured that this is not a common occurrence, and we are taking steps to prevent it from happening in the future.
We have processed full refunds for the two items affected, and you should see the refund reflected in your account within the next few days. If you have any questions or need further assistance, please do not hesitate to contact us.
Best regards,
Customer complaint team
complaint@korsina.com
I am at six weeks and waiting for my…
I am at six weeks and waiting for my order. They took my money quickly enough, but actually doing their end of the arrangement -- providing me the clothes I paid for -- hasn't happened. And they won't refund me. A terrible experience across the board.
July 25, 2025
Unprompted review
Reply from Korsina
Dear Drew,
We are sorry to hear about the delay in receiving your order and the frustration you’ve faced. It is certainly not the experience we want our customers to have.
We apologize for the inconvenience, and we are eager to help resolve this issue. Unfortunately, we are currently unable to locate your order based on the information we have. In order to assist you better, please contact our customer complaint team at the email below and provide your order details.
This will help us quickly identify your order and work towards a resolution. We take your concerns seriously and will do our best to address them promptly.
Best regards,
Customer complaint team
complaint@korsina.com
I would not recommend ordering from…
I would not recommend ordering from this company because the products take far too long to arrive. I successfully ordered handmade clothing from another company in the UK and received it in America within two weeks. There is no excuse for it to take two months. Proceed with your order at your own risk, but be aware that customer service is unhelpful and will simply advise you to wait.
June 7, 2025
Unprompted review
Reply from Korsina
Dear customer,
We truly apologize for the long wait you have experienced with your order.
We want to assure you that the delay was unforeseen and certainly not intentional. We have investigated the situation and found that your package has arrived in the destination country and has completed customs clearance. It is now in the final stages of delivery and should be with you very soon.
We understand that this delay has caused you inconvenience, and we are truly sorry for any frustration it may have caused. Please know that we are committed to improving our shipping processes to ensure a smoother experience for our customers in the future.
Once you receive your package, if you encounter any issues or have any questions, please do not hesitate to contact us. We are more than happy to provide after-sales support and assist you in any way we can.
Best regards,
Customer complaint team
complaint@korsina.com
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Absolute scam
Absolute scam. Took 2 months to arrive and awful quality. See through pants and shirts. I ordered a 4xl hoodie and it is more like a medium. I ordered a women's 3xl shirt and it's more like an Xl. The designs are nothing like shown on the website and are a low quality blurry print. DO NOT ORDER FROM KORISNA
July 19, 2025
Unprompted review
Reply from Korsina
Dear Addisun,
We sincerely apologize for this inconvenience and any disappointment caused.
We take your feedback very seriously and want to assure you that we have contacted you via the email address associated with your order to address these concerns. We are committed to resolving this issue and ensuring that you are satisfied with the outcome.
Please check your inbox and spam folder for our email. Your satisfaction is our top priority, and we are here to help. We hope to resolve this matter to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
Scammers - don't use!
Scammers - don't use!
Ordered about 6 products off them. Took a month to arrive. Various discrepancies ranging from sizing, product quality (some of them were the same material as fishing nets!), and poor colour transference.
They've displayed zero interest in resolving this matter, insisting that I have to pay to send it back to China despite clear manufacturing defects.
Just avoid, folks - they're clear scammers.
June 4, 2025
Unprompted review
Reply from Korsina
Dear Ian,
It is clear that you have faced significant disappointment, and we sincerely apologize for the inconvenience and frustration this has caused you.
We want to address your concerns regarding the return process. Based on the email address you provided for placing the order, we were unable to find any record of the correspondence.However, we want to assure you that our return address is not in China as you mentioned. We understand the confusion, and we want to resolve this matter as quickly and fairly as possible.
We have contacted you via the email address associated with your order to discuss a satisfactory solution. We are committed to addressing your concerns and ensuring that you are happy with the outcome. Please check your inbox for our email.
We hope you will give us the opportunity to resolve this matter to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
My t-shirt arrived
My t-shirt arrived. Slow delivery but finally came to me. Not so good quality of fabric but good colors
July 17, 2025
Unprompted review
Recently purchased 2 hoodies and a…
Recently purchased 2 hoodies and a shirt. The size is wayyyy off. 3x and it doesnt fit my mom who is a medium. The quality of the fabric is not as advertised cheap and thin. And the graphic is pixilated and poor quality. Waste of 80 bucks. Also long wait but that was expected.
July 16, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are sorry to hear about the issues you've experienced with your recent purchase.We apologize for the inconvenience and frustration this has caused.
Please know that we take your feedback very seriously. We would recommend you get in touch with our customer complaints department directly. They are well-equipped to handle this matter and will work towards providing you with a satisfactory resolution.
Thank you for bringing this to our attention, and we hope to make things right for you.
Best regards,
Customer complaint team
complaint@korsina.com
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Horrible quality
Horrible quality. I bought about $250 worth of shirts, bought for the whole family. One shirt came with a "copy" watermark on the graphic. Two of the shirts were completly blurred.
The shipping took 2 months.
And they have a no return policy.
Do not buy from this company!
July 14, 2025
Unprompted review
Reply from Korsina
Dear Lynette,
We truly appreciate your feedback and are sorry to hear about the issues you experienced.
We have checked your order details and found that the actual payment amount was under $200. You can review your billing records to verify. Additionally, the shipping and transit time did not actually take two months. We apologize for any confusion or inconvenience this may have caused.
We are very sorry that the quality of our products did not meet your expectations. Your feedback is important to us, and we will work actively to improve.
Regarding our return policy, we do have a 30-day after-sale policy. Customers can contact us to arrange a return within 30 days of receiving the order. This policy is clearly listed at the bottom of our website. It is possible that you may have missed it.
We have sent you an email regarding the return process. If you want to return the items, please reply to our email. If you haven’t received it, we kindly ask you to contact us at the email address below.We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Customer complaint team
complaint@korsina.com
Don’t give them your time or money.
Do not order from this site and do not listen to their AI generated responses to everyone’s complaints. Took almost 3 months to arrive and it’s a terrible print job on all the items. The hoodie I received is not even the same material or quality shown on their website.
This place is a scam, do not give them your money.
Order placed in April, received in July.
April 19, 2025
Unprompted review
Reply from Korsina
Dear Mike,
Sorry to hear about the issues you’ve encountered with your order.
We have tried to locate your order based on the details you provided, but unfortunately, we are unable to identify it accurately. In order to address your concerns and find a satisfactory solution, we recommend that you contact our Customer Complaints Team directly. They will be able to assist you further and work towards resolving this issue.
Thank you for your cooperation in advance, and we look forward to hearing from you soon.
Best regards,
Customer complaint team
complaint@korsina.com
Not worth that money
Nice design on websites, but terrible quality of printing and material. Not worth that money.
July 6, 2025
Unprompted review
Reply from Korsina
Dear customer,
We sincerely apologize for any dissatisfaction you have experienced.
We are committed to providing high-quality products and exceptional customer service, and it is clear that we fell short in this instance. We would like to work with you to find a satisfactory resolution to this issue.
We recommend that you contact us at the email below. Our team is ready to assist you and will work diligently to propose a solution that meets your expectations. Your satisfaction is our top priority, and we hope to have the opportunity to make things right.
We look forward to resolving this matter to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
I looked at the same shirt from…
I looked at the same shirt from numerous sellers and finally chose this one. First, the quality is top notch and far exceeded my expectations. Second, the print is perfect. It does not fade or blur after machine washing and the size fits perfectly. Third, the recipient loves it. Note: I bought the Large size for a man who normally wears a US Medium. It has some room but is not ridiculously large. I hope the above information is helpful.
June 30, 2025
Unprompted review
Reply from Korsina
Hello,
Thank you so much for your detailed and positive review! We’re really glad to hear that the shirt met your expectations.
Best regards,
Korsina Team
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Total Scam
This site is 100% a scam. I have only seen things like this on TikTok; it’s the equivalent of ordering a sweater and receiving a picture of a sweater. Also took 3 months to arrive.
July 5, 2025
Unprompted review
Reply from Korsina
Dear Garett,
Thank you for reaching out and sharing your experience. We are truly sorry to hear that you feel this way about your recent order and the overall process.
We noticed that you have already contacted us via email regarding this issue. Our team has responded to your concerns and is eager to work with you to find a satisfactory resolution. Please kindly check your email for our response. Your feedback is important to us, and we are committed to improving our services based on your experience.
Once again, we apologize for any inconvenience caused and for the delay in receiving your order. We hope that by working together, we can find a solution that meets your expectations.
Best regards,
Customer complaint team
complaint@korsina.com
This shirt came out amazing!
This shirt came out amazing! We were on a time stamp for our vacation and they were quick to respond and help us get it even faster. The material is soft and came out fantastic. Highly recommended!!!! If you’re thinking about getting it, do it.
June 29, 2025
Unprompted review
Reply from Korsina
Hi Elias,
Thank you so much for your wonderful feedback! Your satisfaction truly means a lot to us. We're glad you had a great experience and hope to serve you again in the future!
Best regards,
Korsina Team
I am very happy with my purchase & will definitely order from this seller again.
There was a little delay with tracking that was a little frustrating, but the seller was very receptive to my worries & very helpful. The shirt was better than I expected & my husband loved. The material seems very durable and comfortable. I am very happy with my purchase & will definitely order from this seller again.
June 30, 2025
Unprompted review
Reply from Korsina
Dear Kelley,
Thank you for your kind words and patience! Your feedback means a lot to us.
We’re working on improving our logistics to make tracking smoother. Thank you for your understanding and support!
Best regards,
Korsina Team
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