Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
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Review summary
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Reviews shaping this summary
it took 45 days to give a shirt as a gift to my cousin. I had to check the track package function every 4 days to make sure it wasn't a scam. I don't know a thing about the quality, but, not putting... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
Horrible experience. Do not buy anything from this site. The advertising was misleading, and the product I received did not meet my expectations. When I requested a refund, I was not offered a fu... See more
Company replied
Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.4
Bad
484 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would be 0 stars if allowed
Would be 0 stars if allowed. Purchased a shirt and the shirt is junk. They said they would refund me but lied and never did even though I paid to return the item.
September 1, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are very sorry to hear about your experience and the inconvenience you have faced.
We have verified that you contacted us on August 31 to request a refund and also reached out to PayPal regarding this matter. You can check the specific details on your PayPal account for further confirmation.
We take your concerns seriously and will look into this matter to resolve it for you. We appreciate your patience as we work through this process.
Best regards,
Customer complaint team
complaint@korsina.com
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Awful!!
Awful!!! these are not the items shown online. these are not even cheap copies - but unbelievably bad. They also have an unrealistic return policy that appears intended to not have to process returns. Avoid at all costs. Protect yourself. Paypal do not cover or offer protections and will likely rule that it is an "expectations" or "low quality" matter rather than a "not as described" matter. The worst ever!
September 8, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about your dissatisfaction with the items you received.
Please know that we are not ignoring your request for a return. We have checked our records and see that you have contacted us via email regarding the return of some items from your order. We have been responding to your emails, but it seems that you may not be receiving our replies.
We have just sent you another email through our customer complaint email below. If you still do not receive it, please first check your email settings to see if our emails are being filtered out. Alternatively, you can also contact us directly at the email address below.
We take your concerns very seriously and are committed to resolving this issue for you.
Best regards,
Customer complaint team
complaint@korsina.com
I ordered a shirt for my grandson as a…
I ordered a shirt for my grandson as a birthday gift July 23, 2025. Today is Sept. 21, 2025 and I still have not received it. I tried to contact Korsina via their “customer support” and I was told that the item was delivered. They sent a photo of my front door taken by the delivery company, however, it was the WRONG ITEM! I contacted customer support again (via e mail) and was told that they would ship out the correct item. I was then sent an e mail indicating that my item was shipped. I still have not received the item two months later. Do not buy from this company. I think I’ve been scammed.
September 21, 2025
Unprompted review
Reply from Korsina
Dear Paul,
We are truly sorry to hear that you have not received your resend order yet.
After receiving your request to resend the correct item on September 2, we promptly processed a replacement order for you.
We have sent you an email with the tracking information for the replacement order. You can click on the provided logistics link at any time to check the status of your package.
We sincerely apologize for the delay in delivery and any inconvenience caused. We are actively working with the logistics company to expedite the process and ensure that the replacement package reaches you as soon as possible.
If you have any further questions or need additional assistance, please do not hesitate to reply to our email.
Best regards,
Customer complaint team
complaint@korsina.com
Fraudulent
Against our better judgment, we ordered a sweater of Thursday. By Saturday our credit union had a $75 fraudulent charge. Banking information had to get completely changed. Do not purchase their products.
Update: 9/29
Shipment is marked as "shipped". Tracking information is ambiguous. No relevant shipping information (shipping entity, expected date of arrival, current location). Further research shows it being shipped from China.
TLDR: disregard the mom-and-pop shop appearance of the korsina webpage. Its exactly what you'd hope it isn't.
September 19, 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for bringing this matter to our attention.
We have reviewed our records and can confirm that we have only received one payment from you. The $75 charge you mentioned was not processed by us. We take the security of our customers' information very seriously, and our website is designed to ensure that no unauthorized charges are made without customer consent.
We strongly recommend that you contact your bank to take the necessary steps to secure your account. They will be able to provide you with the best guidance on how to proceed.
Regarding your order with us, we have reached out to you via email to discuss the next steps. Please reply to our email at your earliest convenience so we can assist you with your order.
Best regards,
Customer complaint team
complaint@korsina.com
Total scam
Total scam. Never received product. Korsina claimed it was an issue with delivery company (UniUni) and that product was never returned. They offered 30% refund out of ‘generosity’ to fix delivery company error. I don’t know if UniUni is the scammer here and Korsina just won’t fix things or if Korsina & UniUni collaborate on scam. Either way, POOR service. Do not trust them!
Update to address reply. I did not reply to the email on Aug 8, because that email directed me to contact UniUni directly about the delivery issue. I contacted them several times via customer support on their website and by phone, which involved hours of waiting on hold. The result of all of this was that they would attempt re-delivery but the package would be returned after 30 days. When the 30 frustrating days of dealing with UniUni was over, I contacted Korsina about a refund. The response was
“We're sorry to hear that your package could not be delivered. Unfortunately, it was not returned to us and has been disposed of. We were also unable to receive this package.
We apologize for any inconvenience caused and understand that you requested a full refund.
However, so sorry that we could not refund you in full base on this situation, we would like to propose a fair solution for both parties:
1. A 30% refund of the purchase price (23.38USD) to your payment account.
2. A 50% coupon code (38USD) as a gesture of goodwill.
We hope this offer helps to compensate for the inconvenience caused. Please let us know which option works best for you.“
I asked if UniUni would be the delivery service if I took the coupon offer and was told that they would. I then accepted the 30% refund because that was the best option considering a lawsuit is not really feasible. The fact that I accepted the best of 2 poor options does not mean I was satisfied with the result. I am sorry if you interpreted my polite responses to your communication as an indication that I was satisfied. I will remember to be rude in any future communication, which is not very likely to occur since I do not plan to do business with Korsina ever again.
August 14, 2025
Unprompted review
Reply from Korsina
Dear Brian,
We are truly sorry that you did not receive your package. We understand how frustrating this situation must be for you.
We have reviewed our records and found that we sent you an email on August 8th regarding the collection of your package. Unfortunately, we have not received a response from you untill the package was returned, which prevented us from providing further assistance with the collection process.
We have also verified that the package was indeed returned, but it was not returned to us. We explained this in our previous emails. Given these circumstances, our team offered an initial solution, which included a partial refund. This refund was processed with your consent.
Our customer complaints team has contacted you via email to discuss further options. Please check your inbox for our email at your earliest convenience so we can assist you better.
Best regards,
Customer complaint team
complaint@korsina.com
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If I could give 0 stars I would
If I could give 0 stars I would. This company is a SCAM. Ordered shirts July 2. Today is September 16. They made it through all the customs nonsense and had a USPS label created supposedly on August 12. And then they stayed there. If anything was ever sent at all. Support was not helpful. Promised a refund that never arrived. I did get my money refunded with a charge back on my card. But avoid these clowns.
September 16, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the frustration you have experienced.
But we want to clarify that we sent you an email informing you of the anomaly with your package and provided two possible solutions on September 12. However, we have not received your response till September 16, at which point you chose to request a refund.
We have processed your refund as per your request, and the details were sent to you via email. Please check your inbox for the email containing the refund information.
We sincerely appreciate your patience as we work to improve our processes.
Best regards,
Customer complaint team
complaint@korsina.com
Just awful
They really are awful to deal with. The quality of the clothing is awful, it doesn't appear to be the same type of fabric as advertised on the website. Clothing is flimsy, see through and just not good quality.
They don't really answer questions or queries honestly, often avoiding a direct response to a query and only offer options which suit them more and not the customer.
September 13, 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for taking the time to share your feedback. We are really sorry to hear that you’ve had such a negative experience with us, especially regarding the quality of the clothing and the way your queries were handled.
We take all customer feedback very seriously and are committed to improving our service and product quality. We highly recommend that you contact our customer complaint department via email to resolve this issue. They will be able to assist you further and look into your concerns in more detail.
Once again, we apologize for the poor experience you’ve had and thank you for bringing it to our attention.
Customer complaint team
complaint@korsina.com
Korsina.com is a scam.
This company is a scam. They claim that they will deliver in 2-4 weeks. They responded to my first couple of emails then went silent. After 6 weeks, I cancelled the credit card payment. It’s now been 8 weeks and their fake tracking website says the package is still on the way.
Followup: Korsina responded to my complaint on Trustpilot, and claims that I can contact Korsina support. This is not true. I have tried that three times in the past couple weeks, with no response.
June 30, 2025
Unprompted review
Reply from Korsina
Dear Tristan,
We are truly sorry to hear about the issues you have encountered.
Firstly, we want to assure you that we always strive to respond to all customer emails within 24 hours. It's possible that our responses may have been filtered into your spam or junk folder. Please check these folders to see if our emails are there.
Secondly, we want to clarify that the logistics information and tracking website we provide are genuine and valid. We understand how frustrating it can be to not receive your order in the expected timeframe.
Since we are unable to locate your order based on the information provided, we recommend that you contact our Customer Complaints Department directly at the email below. This will allow them to investigate the matter more quickly and provide you with a satisfactory resolution.
We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.
Best regards,
Update reply:
We haven't received any emails from you yet. Please check if you are contacting the email address provided below.
Or you can also inform us of the order number so that we can contact you.
Customer complaint team
complaint@korsina.com
Fantastic immaginative designs on shirts
Fantastic immaginative designs on shirts, admired by friends and others.2 online orders - no problems.Delivery time : a little slower than others but arrived safe and sound
August 30, 2025
Unprompted review
Reply from Korsina
Hi Malcolm,
Thank you so much for your kind feedback! We’re thrilled to hear you love the imaginative shirt designs and that your two online orders went smoothly. Your support means a lot to us!
The Korsina team
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I paid the order for the pack that…
I paid the order for the pack that never arrived in Italy, still waiting their replay at the email, i think I will never see my money back, do not buy from them
August 30, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to learn about the frustration you have encountered regarding your order.
We always strive to reply to our customers' emails within 24 hours to address their concerns promptly. The fact that you haven't received a response yet is not in line with our service standards, and we sincerely apologize for this inconvenience caused to you.
We understand your anxiety about the order and the refund, and we are eager to help resolve this issue for you. However, we regret to inform you that we have been unable to locate your order using the information provided in your review.
To help us resolve your concerns as quickly as possible, we highly recommend you contact us with your order detail via the following email address.
We value every customer and are committed to resolving your issue to your satisfaction. We look forward to hearing from you soon.
Best regards,
Customer complaint team
complaint@korsina.com
YOU WILL WAIT 45 DAYS FOR YOUR PRODUCT
it took 45 days to give a shirt as a gift to my cousin. I had to check the track package function every 4 days to make sure it wasn't a scam. I don't know a thing about the quality, but, not putting this on your radar before you buy is really sketchy.
August 24, 2025
Unprompted review
Reply from Korsina
Dear Ben,
We apologize for the delay in delivery and the inconvenience it has caused you. We understand how frustrating it can be to wait for an order, especially when it is intended as a gift.
We would like to help resolve this issue for you. However, we are unable to locate your order based on the information provided. In order to assist you further and verify the status of your order, we kindly ask you to contact us at the email below with your order number or any other relevant details so that we can look into this matter promptly.
We appreciate your patience and understanding as we work to address your concern.
Best regards,
Customer complaint team
complaint@korsina.com
I ordered 3 shirts from this company
I ordered 3 shirts from this company. One with a cat riding a dinosaur. one of a crane looking bird and the 3rd a cat with red sun and pagoda type building. The designs are killer and the colors are at least above average to better. The material is like polyester . I read all the specs on the shirts when I ordered them so no surprises. I ordered large. The sleeves where they connect to the body of the shirt are exactly as large should be. Only thing I would have liked was a better acknowledgement of lead time from the beginning. It took 5 weeks to get these. Had the website said 5 weeks I would have known from the beginning. I buy other top brand shirts and they are not without their problems. From what I treceived and the PRICE of these shirts I will order more of these button up type shirts. Sorry other people have had problems with other items.
August 23, 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for your honest feedback! We're glad to hear that you liked the designs and quality of the shirts and we apologize for the longer-than-expected delivery time and will work on improving our communication regarding lead times.
Best regards,
The Korsina team
Horrific quality
Horrific quality.
The designs are gorgeous but beware. The material they use is literally thin plastic rubbish. See through...sweaty in summer and freezing in winter...looks like it won't last a single wash and non of the patchwork or textured items are that, they are acrylic nasty prints made to look like chunky texture or patchwork. Honestly I am currently tly trying to arrange a return and full refund. They are responding but delaying and asking for pictures and suggesting the items have somehow been changed since they were sent out?! Avoid these scammers and dont be sucked in by the fun quirky designs. Such a shame as they could have been great. Instead they are unethical and definitely should be investigated by trading standards. Items are nothing like pictures or descriptions.
August 21, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry that the products you received did not meet your expectations.
We want to clarify that we have never claimed in any email that the products have changed after being sent out. Please refrain from making such statements without basis.
We have noticed that you have already accepted a partial refund through our customer service team. In order to resolve this matter to your satisfaction, the remaining refund will also be processed and returned to your original payment account within the next few days. Please keep an eye on your account for the refund.
We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.
Best regards,
Customer complaint team
complaint@korsina.com
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Extremely disappointed
Extremely disappointed. I waited 3 months for my shipment, I disputed charges via PayPal, then the items arrived damaged. Because the package was delivered, the dispute was closed and I had no recourse. The sizes were WAY small - not that we could wear them anyway because they have weird staining that looks like grease and won’t come out of the fabric. The seller has NO INTEREST in making it right. This is what I get for ordering anything from China.
July 2, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about your experience and the frustration you have faced. It is never our intention to leave our customers feeling this way, and we sincerely apologize for the inconvenience and disappointment caused.
Since we are unable to locate your order based on the information provided in your comment, we kindly ask you to contact us directly via the email address below with your order details. This will allow us to verify your order and work together to find a solution that is satisfactory to you.
We hope to work with you to resolve this matter and restore your confidence in our service.
Best regards,
Customer complaint team
complaint@korsina.com
Very poor quality of prints
Very poor quality of prints. Very poor customer service.
August 9, 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that you were not satisfied with the quality of the prints and the customer service you received.
We take your concerns very seriously and are committed to addressing them. We have reached out to you via email to discuss this matter further. We hope to hear back from you so that we can work together to find a satisfactory resolution. Your satisfaction is important to us, and we want to make things right.
Best regards,
Customer complaint team
complaint@korsina.com
The sizes are much smaller than the…
The sizes are much smaller than the advertised dimensions. The quality is what I expected (not great material), but the sizes run 2-3 times smaller than what is stated on the website
August 13, 2025
Unprompted review
Reply from Korsina
DearJeremy,
We are very sorry to hear that the sizes of the items you received do not match the advertised dimensions, and we understand how disappointing this can be.
We have reached out to you via email to discuss this issue further and to find a satisfactory resolution. Please check your inbox (and spam folder, just in case) for our email.
We truly value your feedback and are committed to working with you to resolve this matter. Your satisfaction is important to us, and we will do our best to make things right.
Best regards,
Customer complaint team
complaint@korsina.com
I have been waiting 2.5 months and no order
I have been waiting 2.5 months and have not received any information about my order.
I sent and email.to get a refund and TODAY the day it was delivered to the addressee. It isn't in the mail box nor by my front or back door. I am now filing a complaint with my CC company
August 13, 2025
Unprompted review
Reply from Korsina
Dear customer,
We understand how frustrating it must be to wait so long without receiving any updates, and we sincerely apologize for the inconvenience you have experienced.
We would like to assist you further and provide the necessary help to resolve this issue. However, based on the information you provided in threview, we are unable to locate your order. In order to better assist you, we kindly ask that you contact us directly at the email below.
We take your concerns seriously and will do our best to resolve this matter promptly and look forward to assisting you further.
Best regards,
Customer complaint team
complaint@korsina.com
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that's the scammers from China that…
that's the scammers from China that will never allow you to return a damaged item
August 9, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear that you feel this way. Please know that we take all customer concerns seriously and want to help resolve any issues you may have encountered.
However, based on the information provided in your review, we are unable to locate your specific order. Without the order details, we cannot verify the situation or provide a targeted solution. We strongly suggest that you contact us directly at the email below. Our team is here to assist you and will do everything possible to resolve your issue.
Thank you for your cooperation, and we look forward to helping you resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
Sizes were 15 cm small also some of size charts different sizes for 3xl
All shirts were 6 inches small around chest stated size for 3xl was 56 inch around. All were 50-50.5 inch the returns process VERY difficult , l had to drag the information out of them The shirts and materials themselves were ok for the price and printing was ok but but after sales useless and product size info totally inaccurate would have given 4 stars otherwise
D G
July 17, 2025
Unprompted review
Reply from Korsina
Dear Derek,
Thank you for taking the time to share your feedback. We’re sorry to hear that the sizing of the shirts did not meet your expectations and that you experienced difficulties with the return process. We truly appreciate your patience and understanding.
We have checked our records and confirmed that our customer service team provided you with a return address in an email dated August 8th. If you still need to return the items, please follow the return instructions provided in that email. We want to make sure the process is as smooth as possible for you.
Your feedback is very important to us, and we will definitely take your comments into consideration to improve our after-sales service and product information accuracy.
Best regards,
Customer complaint team
complaint@korsina.com
looks good, poor materials.
the design / printing actually looks good on the shirts I received. But the materials are NOT linen. At all. Not a blend. 100% polyester. They know this won't sell and that the return process is too painful.
August 3, 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for taking the time to share your experience with us. We are very sorry to hear that the material of the shirts you received did not meet your expectations.
We understand how frustrating it can be when a product does not match its description, and we apologize for any inconvenience caused during the return process. We truly value your feedback and want to make sure we address your concerns properly.
Since we are unable to locate your order based on the information provided in the review, we kindly ask you to contact our customer complaints department directly at complaints@korsina.com. They will be able to assist you further and help resolve this issue.
Thank you for your understanding and patience. We look forward to resolving this matter to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
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