Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
Company replied
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Review summary
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Reviews shaping this summary
it took 45 days to give a shirt as a gift to my cousin. I had to check the track package function every 4 days to make sure it wasn't a scam. I don't know a thing about the quality, but, not putting... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
Horrible experience. Do not buy anything from this site. The advertising was misleading, and the product I received did not meet my expectations. When I requested a refund, I was not offered a fu... See more
Company replied
Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.4
Bad
486 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Products are not what is advertised, don't buy from them
The product I ordered was not the quality or style that was advertised. I texted korsina if they had sent wrong item, they said no. I would have to pay another shipping fee to return item but they offered a 30% non-return refund and then didn't hear back from them. Took 5 more times contacting them to finally getting refund. And it wasnt the money, I just wanted them to live up to what they said they were going to do. Then I read the reviews on company. Get your products somewhere else, don't waste your time or money. I got a response from company but it seem to be the same response for all other unhappy reviewers. That they are working on their quality. From all the negative reviews you would think by now they would have updated their picture of their products they advertise to match what they send to customers. With truth comes trust and it appears this company can't be trusted to send what they advertise.
January 9, 2026
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry that the product you received did not match the quality and style advertised.
We highly value your feedback and are currently reviewing our product quality control process as well as our customer service response mechanism in order to enhance the quality of our products and the efficiency of our customer service response.
If you have any further concerns or would like to discuss this matter further, please do not hesitate to reach out to us at the email below. We are ready to listen and make things right.
Thank you for taking the time to share your experience—it helps us improve.
Best regards,
Customer complaint team
complaint@korsina.com
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Absolute garbage company.
Absolute garbage company.
Package was never delivered. Contacted returns and refunds within the 1 day period, got absolutely nowhere. Every message has basically turned into "but did you contact the shipping company or get a notice of non delivery from the post office?" Funny, that. They use some shipping company I've never heard of called speedx, whose tagline should apparently be "losing your package at record speed." Regardless, post office had no idea what this company might have done with the package. Tried contacting speedx, who was super fast at ignoring every e-mail of course, havent gotten more than the "your e-mail is very important to us :)" auto reply from them. Korsina, instead of refunding their customer and getting reimbursed from the carrier for the failed delivery (like an actual business) has continued to hold the line for weeks, sitting on their hands and asking continually for proof that the package wasnt delivered. How do you prove the absence of a package...? Especially when the shippers wont contact you?
Long story short - give them a skip, unless you enjoy the customer service equivalent of being mauled by a bear.
December 25, 2025
Unprompted review
Reply from Korsina
Dear Eric,
We are deeply sorry for the extremely disappointing experience you’ve had with your order delivery, refund request, and the subsequent back-and-forth communications.
We want to clarify the process for filing a claim regarding your missing package: if the carrier’s system shows the delivery as successful but you have not received the item, we will need your cooperation to complete the claim procedure. This is a mandatory step required by the shipping carrier for us to process the claim and resolve this matter properly.
We regret to inform you that we are unable to locate your order details in our system at this time, which prevents us from providing further targeted assistance. To move this forward quickly, please reach out to us directly at [complaint@korsina.com]. When you contact us, kindly include your order number—this will help our team locate your order and prioritize your case.
We apologize sincerely for the inconvenience and frustration this has caused you.
Best regards,
Customer complaint team
This is my experience through today in…
This is my experience through today in trying to receive my purchase.
Latest Update
The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered. You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse.
Get More Out of USPS Tracking:
USPS Tracking Plus®
Alert
Seized by USPS for Counterfeit Postage
Processing at USPS Facility
SANTA CRUZ, CA 95060
January 14, 2026, 10:16 am
Out for Delivery
SANTA CRUZ, CA 95060
January 14, 2026, 6:43 am
Arrived at Post Office
SANTA CRUZ, CA 95060
January 14, 2026, 6:32 am
Arrived at USPS Facility
SANTA CRUZ, CA 95060
January 14, 2026, 5:19 am
Departed USPS Regional Facility
SAN JOSE CA DISTRIBUTION CENTER
January 14, 2026, 4:31 am
Arrived at USPS Regional Destination Facility
SAN JOSE CA DISTRIBUTION CENTER
January 14, 2026, 3:29 am
Processing at USPS Facility
SANTA CRUZ, CA 95060
January 13, 2026, 10:11 am
Out for Delivery
SANTA CRUZ, CA 95060
January 13, 2026, 6:10 am
In Transit to Next Facility
January 13, 2026, 12:27 am
In Transit to Next Facility
January 12, 2026, 8:48 am
Arrived at USPS Facility
SANTA CRUZ, CA 95060
January 12, 2026, 8:10 am
Departed USPS Regional Facility
LOS ANGELES CA DISTRIBUTION CENTER
January 11, 2026, 6:26 pm
Arrived at USPS Regional Destination Facility
SAN JOSE CA DISTRIBUTION CENTER
January 11, 2026, 2:02 am
Processing at USPS Facility
SANTA CRUZ, CA 95060
January 10, 2026, 10:27 am
Out for Delivery
SANTA CRUZ, CA 95060
January 10, 2026, 6:13 am
Arrived at USPS Facility
SANTA CRUZ, CA 95060
January 10, 2026, 5:37 am
In Transit to Next Facility
January 10, 2026, 4:56 am
Departed USPS Regional Facility
SAN JOSE CA DISTRIBUTION CENTER
January 10, 2026, 4:31 am
Arrived at USPS Regional Facility
SAN JOSE CA DISTRIBUTION CENTER
January 10, 2026, 3:01 am
In Transit to Next Facility
January 10, 2026, 2:36 am
Departed USPS Regional Facility
OAKLAND CA DISTRIBUTION CENTER
January 10, 2026, 2:11 am
Arrived at USPS Regional Destination Facility
OAKLAND CA DISTRIBUTION CENTER
January 9, 2026, 8:13 pm
In Transit to Next Facility
January 9, 2026
Arrived at USPS Regional Facility
LOS ANGELES CA DISTRIBUTION CENTER
January 8, 2026, 11:08 pm
Arrived at USPS Regional Destination Facility
SAN JOSE CA DISTRIBUTION CENTER
January 8, 2026, 11:04 pm
In Transit to Next Facility
January 8, 2026, 10:38 pm
Departed USPS Regional Facility
SANTA CLARITA CA DISTRIBUTION CENTER
January 8, 2026, 9:57 pm
Delayed, in transit to destination
January 8, 2026, 5:13 pm
Delayed, in transit to destination
January 8, 2026, 5:09 pm
USPS electronic receipt of item for mailing
CHINO, CA 91708
January 8, 2026, 4:55 pm
Arrived at USPS Regional Facility
SANTA CLARITA CA DISTRIBUTION CENTER
January 8, 2026, 4:22 am
Seized by USPS for Counterfeit Postage
Arrived at USPS Regional Destination Facility
SAN JOSE CA DISTRIBUTION CENTER
January 6, 2026, 6:42 pm
USPS picked up item
SEATTLE, WA 98188
December 27, 2025, 5:48 pm
Delayed, in transit to destination
December 27, 2025, 4:59 am
Delayed, in transit to destination
December 27, 2025, 4:22 am
Shipping Label Created, USPS Awaiting Item
LOS ANGELES, CA 90045
December 18, 2025, 12:49 am
January 15, 2026
Unprompted review
Reply from Korsina
Dear customer,
We are writing to sincerely apologize for the issues you encountered while trying to receive your purchase.
We take full responsibility for this inconvenience, and our team is working closely with the logistics provider to implement necessary measures, ensuring such incidents will not happen again in the future.
As soon as we detected the delivery anomaly, we immediately arranged a replacement order for you. We have sent a detailed update to your registered email address with all relevant information about the new shipment.
If you have any questions or concerns at all, please feel free to reply directly to that email, and we will assist you promptly.
Best regards,
Customer complaint team
complaint@korsina.com
Beware...zero stars
Beware...This company is a complete scam. My package has never arrived. I received confirmation from USPS that the package has been seized for counterfeit postage and will not be delivered. They sent a new tracking number, which is a kiosk in CA and again USPS said no package found. I'm trying to give them a chance to do right,,, however 3 times now and no refund. Good thing for PayPal and my credit card company which will make it right. Huge disappointment, so done with overseas transactions. Order date over 30 days ago.
January 14, 2026
Unprompted review
Reply from Korsina
Dear Heather,
We are truly sorry for the frustration and disappointment caused by your delayed and problematic order, as well as the unaddressed refund requests that have left you feeling let down.
We have checked your order details and found that your items were split into two separate packages for delivery. One of the packages was successfully delivered on December 25th.
Regarding the other package, we sincerely apologize that it encountered shipping exceptions and failed subsequent delivery attempts—this is an unacceptable error on our end. We also regret that our previous customer service responses did not resolve your concerns satisfactorily.
Our Customer Complaints Team has reached out to you regarding this matter, and we hope to work with you to reach a solution that you are satisfied with.
We apologize again for the inconvenience and distress this has caused.
Best regards,
Customer complaint team
complaint@korsina.com
Crap material they photo shop all there…
Crap material they photo shop all there merch to make look better when you get products there crap and shipping takes 3 weeks min. Better off spending money somewhere else. Also wrote them and got no reply.
January 1, 2026
Unprompted review
Reply from Korsina
Dear Brian,
We sincerely apologize for the unacceptable experience you’ve had. This falls far short of the service we promise, and we deeply regret the frustration and disappointment this has caused you.
We take your feedback extremely seriously, and we are actively working to improve our customer service response efficiency.
If you’ve reached out to our regular customer service email but haven’t received a reply, we recommend contacting our Customer Complaints Team directly at [complaint@korsina.com]. Our team will prioritize your case and work quickly to resolve your concerns to your satisfaction.
Your feedback is critical as we strive to make meaningful improvements.
Best regards,
Customer complaint team
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Garbage product from fraud company
The product was garbage and delivered very late. I ordered two Christmas sweaters. I thought both were unique and attractive; the pictures online were really gorgeous with rich colors and beautiful fabrication. I ordered at the end of November with the intention of wearing these at various holiday gatherings around Christmas.
The products that came were not sweater fabric, not beautifully colored, and not attractive. The fabric was a poor quality thick polyester on which an image of the original item was imprinted—poorly and blurily. Sooooo ugly. The delivery was well into January.
Don’t buy anything from this company.Ever.
November 28, 2025
Unprompted review
Reply from Korsina
Dear Lorilee,
We are truly devastated to hear about the abysmal experience you had with yourorder, and we offer our most sincere apologies for the unacceptable quality of the items and the extreme delivery delay.
We would like to clarify one detail regarding your order: our records show it was placed on December 10. While this does not excuse the late delivery, we wanted to share this accurate information with you.
If you need to return for a full refund, please reach out to our customer service team with your order details at your earliest convenience, we will work tirelessly to provide a fair and satisfactory resolution.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
Terrible scam
The product is not what is advertised. I contacted the company for a return. They requested photos, I sent photos. I then spent @$14 to return the item to the return address. They then sent the garment back to me and will not answer my emails.
January 2, 2026
Unprompted review
Reply from Korsina
Dear Christopher,
We are truly sorry for the unacceptable frustration and hassle you’ve endured.
We want to clarify the key issue: our customer service team had not yet provided you with an official return address or return instructions before you sent the package. The package was returned to you not by us, as our return policy clearly states customers must use the specific address provided by our support team for all returns.
To resolve this correctly, we have sent a detailed email to you. Please check your inbox and reply at your convenience for further assistance.
Thank you for your patience as we make this right for you.
Best regards,
Customer complaint team
complaint@korsina.com
This is a fraudulent business
This is a fraudulent business. The products are not reflective of the actual item they send to the consumer. I ordered a graphic cat button down shirt. The fabric quality and overall look of the shirt purchased does not align with their product listing. The shirt was made from a synthetic material that was massively oversized. I immediately reached out to Korsina to request a refund and received an AI generated response requesting a picture of the item. They then were unresponsive to my requests for a full refund.
January 11, 2026
Unprompted review
Reply from Korsina
Dear customer,
We sincerely apologize for the deeply disappointing experience you’ve had with us.
We also apologize for the delayed responses to your refund request. Please be assured that your refund request will never be ignored.
To ensure your issue is resolved promptly and effectively, we highly recommend contacting our team directly at [complaint@korsina.com]. Our dedicated support staff will prioritize your case, investigate your concerns thoroughly, and work to resolve this matter as quickly as possible.
We apologize again for the distress and inconvenience this has caused you, and we hope to have the opportunity to make this right.
Best regards,
Customer complaint team
complaint@korsina.com
Low Quality Product and Bad Service
Terrible experience! The order took almost a month to arrive, with no traceable shipping and no customer service support. When it finally did arrive the product was clearly of terrible quality, the fit was funky and we needed to return/exchange. I reached out to the company immediately and asked for a size exchange. They made me send photos of the product??? ... odd, but ok and then ignored me for a week. I had to reach out repeatedly to get a response and when I did they all but refused the return and only promised to send me a half off coupon (?) for my next purchase. Obviously that will not be happening so we are donating the items and moving on. Do NOT buy from them
December 26, 2025
Unprompted review
Reply from Korsina
Dear Marie,
We sincerely apologize for the terrible shopping experience you’ve had.
We’d like to clarify a few points to address your concerns:
Regarding shipping tracking: A shipping confirmation with tracking information was automatically sent to the email address you used to place your order when the package was shipped. We kindly ask that you check your inbox, as it may have been filtered into your spam or junk folder.
Regarding our response: We are truly sorry for the delayed replies to your inquiries, and we are actively working to improve our response efficiency to avoid such issues in the future. We also want to clarify that we were not refusing your return/exchange request—our customer service team was processing your request in accordance with our standard return procedures. We apologize sincerely that our handling of the matter did not meet your expectations.
Our team has been instructed to send a follow-up email to you with the latest update on your request. Please check your email inbox at your convenience. If you have any further questions or concerns, simply reply to that email, and we will assist you promptly.
We apologize again for all the frustration and inconvenience this has caused you.
Best regards,
Customer complaint team
complaint@korsina.com
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Do not purchase from this website
Do not purchase from this website! What I received was definitely not what was pictured on their website. I requested a refund and never received a response back. I ended up disputed with my credit card company.
January 2, 2026
Unprompted review
Reply from Korsina
Dear customer,
We sincerely apologize that the item you received did not match what was pictured on our website, and for the lack of response to your refund request.
If you still have any questions or concerns regarding this matter, we recommend contacting our Customer Complaint Team directly at the email below. Our team will prioritize your case and work to address your issues promptly and thoroughly.
We apologize again for the terrible experience and any distress this has caused you.
Best regards,
Customer complaint team
complaint@korsina.com
Garbage / Ripoff
I thought I was buying an elegant long trench coat with deep, rich colors, long lapels etc. Instead, I received a flimsy and poorly printed pajama top (maybe worth $10?)
I reached out to customer service who made a BS coupon offer of 50% value, or cash at 30% value, or return product (at my cost) for full refund.
I have asked for a coupon of the full purchase price and advice as to what products are good quality.
I will update this review as I get more feedback from Korsina.
January 2, 2026
Unprompted review
Reply from Korsina
Dear Robert,
We sincerely apologize that the item you receive fell drastically short of your hopes.
We are also truly sorry that the solutions our customer service team proposed failed to meet your satisfaction. We take your feedback seriously and want to work with you to find a resolution that you find fair and reasonable.
We apologize again for the terrible experience and appreciate your patience as we address this matter.
Best regards,
Customer complaint team
complaint@korsina.com
Beware! Never again!!!
Such a Poor quality that i didnt recognize the four items. Extremely overprized as well for this. Bewahre! Dont buy there!!!
January 8, 2026
Unprompted review
Reply from Korsina
Dear Alexandra,
We sincerely apologize that the four items you received were of such poor quality that you didn’t recognize them, and that you feel they are extremely overpriced for the standard provided.
We highly value your feedback and we will incorporate your comments into our key product improvement priorities, continuously refine our production and quality control processes, and make every effort to enhance product quality.
We note that you have contacted us to initiate a return for these items. Our team has replied to your email with all the necessary return information. Please kindly check your inbox at your convenience and complete the return process as soon as possible.
We apologize again for the disappointment and inconvenience caused.
Best regards,
Customer complaint team
complaint@korsina.com
Total Disappointment
The shirt I ordered verses the shirt I received was nothing like what was presented. The sweater / shirt shown was absolutely stunning. The shirt received was like a blurry sweatshirt. I will NEVER order or recommend this company / site ever again.
January 7, 2026
Unprompted review
Reply from Korsina
Dear Michelle,
We sincerely apologize that the shirt you received was nothing like the stunning design shown on our site, and that it instead resembled a blurry sweatshirt—this is a terrible letdown, and we understand why you’re disappointed and unwilling to order or recommend us again.
We take this issue seriously and have sent you an email to discuss this matter further. We hope to work with you to find a satisfactory solution to resolve this for you.
We apologize again for the frustration and inconvenience caused.
Best regards,
Customer complaint team
complaint@korsina.com
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Do not buy from this site. Poor quality and misleading.
Like all other reviews here the product is from China and very sub par compared to the advertised product. Do not order from this site.
I have sent an email (complaint@) asking to return the item and for a full refund etc. So glad I paid for it via PayPal. They have 14 days to respond, so will update progress here to help others.
To Korsina - please do not reply here as I have already sent you an email.
January 5, 2026
Unprompted review
Reply from Korsina
Dear customer,
We have reviewed your case and confirmed that our customer complaint team has already processed your refund request. The refund has been initiated and should reflect in your original payment account. Please check your account to confirm the refund.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to improve our processes and ensure a better experience for all our customers.
Best regards,
Customer complaint team
*** SCAM WEBSITE - DO NOT USE ****
Do not use this website. The pictures of the items they are selling bear no resemblance to the item you receive. The quality is awful and their customer service is worse. I have tried twice to ask for a refund and they have ignored me.
October 11, 2025
Unprompted review
Reply from Korsina
Dear Thomas,
We are truly sorry to hear about the difficulties you have experienced with your recent order and the poor quality of the items you received.
Our customer complaint team has reached out to you via email to discuss this matter further and to provide a satisfactory solution. Please check your inbox for the email from us at the email below. We hope to work with you to find a resolution that meets your expectations.
If you have not yet received this email, or if you need further assistance, please do not hesitate to contact us directly.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
Terrible quality
Terrible quality. Not at all like the picture. The picture is a nicely embroidered Christmas blazer. What we received is a cheap screen printed item. I am attempting to return it, but I don't have much hope.
January 2, 2026
Unprompted review
Reply from Korsina
Dear Jess,
We are truly sorry to hear that the Christmas blazer you received was of terrible quality and failed to match the advertised product.
We hope that our customer service team has already responded to your return request. If you still haven’t heard back from them, we recommend contacting us directly at [complaint@korsina.com] so we can assist you promptly.
We look forward to resolving this matter to your satisfaction as soon as possible.
Best regards,
Customer complaint team
complaint@korsina.com
What was advertised and what I got was…
What was advertised and what I got was 2 different things....I have emailed and sent message on messenger...I am so upset....Beware!!!!
January 5, 2026
Unprompted review
Reply from Korsina
Dear Rachael,
We are truly sorry to hear that the items you received did not match what was advertised, and that you’ve been left feeling upset by this experience.
If you wish to process a return and refund, or explore other solutions to resolve this matter, please contact us at complaint@korsina.com with your order number included. This will help us locate your purchase quickly and assist you efficiently.
Thank you for your patience and understanding as we work to improve our processes and ensure a better experience for you and all our customers.
Best regards,
Customer complaint team
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Garbage
The items I ordered looked nothing like what is pictured on their website. The pictures of products are clearly AI.
They will reply to this review with an AI generated response, identical to any other review. It'd be nice if I could post pictures....
January 5, 2026
Unprompted review
Reply from Korsina
Dear cheezlo,
We sincerely apologize that the items you received failed to match the images on our website and did not meet your expectations.
We take your feedback seriously and would like to thoroughly investigate this matter and provide a proper resolution for you. However, the information provided in your review is insufficient for us to locate your order in our system.
We kindly ask you to contact us directly at the email below with your order details. This will allow us to identify your purchase and take the necessary steps to address your concerns effectively.
We apologize again for the disappointment and inconvenience this has caused.
Best regards,
Customer complaint team
complaint@korsina.com
Its been almost 2 months now package…
Its been almost 2 months now package and korsina keeps saying its on its way. No way to return if I dont have the items. Will have to go through my CC instead. Horrible process just advertising is so good!
-in response to korsina
It has been 2 months since I ordered my shirts. Customer has not been help they gave me tracking that states table created only! They will not refund $180 purchase until it arrives... (which the label was created over 5 weeks ago)
Your response feels like a slam in the face, your are only trying to make it seem like you are going to do something about it when you aren't. I asked to cancel it back in earlier December before the label was created and was told that the items had shipped which was first week of December. There is no way it's still on its ways 5 weeks later!
DO NOT WASTE YOUR MONEY!!!!!
November 23, 2025
Unprompted review
Reply from Korsina
Dear Erin,
We sincerely apologize for the frustrating shipping issues you’ve experienced with your order and the distress this has caused you.
First, we’d like to clarify that your order has not yet been pending for two months—there is still a considerable period of time before reaching that duration.
We deeply regret that your package has encountered shipping anomalies, and we want to confirm that our customer service team has already responded to your email regarding this incident and processed a refund for you. The refund has been returned to your original payment account.
If you have any further questions or concerns, please reply directly to our previous email with relevant details, and we will assist you promptly.
We apologize again for the inconvenience caused.
Best regards,
Customer complaint team
complaint@korsina.com
KORSINA GARBAGE COMPANY
If Koraina actually delivered the products they advertise, they would have a good business. Instead, they peddle garbage. TOTAL 100% GARBAGE - DO NOT BUY THIS CRAP! I’m glad the product arrrived 2 weeks late, more reason not to ware it. Complete garbage.
January 4, 2026
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the disappointment you have experienced with your recent order.
We sincerely apologize for the delay in delivery and for the poor quality of the item you received. Your feedback is very important to us, and we are committed to improving our product standards.
Our team has reached out to you via email to discuss this matter further and to provide a satisfactory solution. We hope to work with you to find a resolution that meets your expectations.
Thank you for your patience and understanding as we work to resolve this matter. We hope to regain your trust and improve your experience with us.
Best regards,
Customer complaint team
complaint@korsina.com
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