Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
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Review summary
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Reviews shaping this summary
it took 45 days to give a shirt as a gift to my cousin. I had to check the track package function every 4 days to make sure it wasn't a scam. I don't know a thing about the quality, but, not putting... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
Horrible experience. Do not buy anything from this site. The advertising was misleading, and the product I received did not meet my expectations. When I requested a refund, I was not offered a fu... See more
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Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.4
Bad
486 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not order from Korsina!
Do not order from Korsina!! After waiting 4 weeks for the items I ordered, USPS seized the shipment for counterfeit postage. I contacted customer service to cancel my order and get a refund. They responded, but I’m skeptical I’ll ever see my money again. This business is fraudulent. Buyer beware.
*****UPDATE*****
I did receive a refund 1/5.
January 2, 2026
Unprompted review
Reply from Korsina
Dear Christina,
Thank you for sharing your experience.
We want to clarify that we processed your refund immediately after you contacted us regarding the shipping issue. Rest assured that we would never promise a refund without fulfilling it.
We deeply regret the shipping disruption you encountered. Our team is working closely with the logistics provider to thoroughly investigate this incident and implement measures to prevent similar issues from happening again.
Thank you for updating us on the refund status, and we apologize again for the distress this has caused you.
Best regards,
Customer complaint team
complaint@korsina.com
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Sweater appears nothing like images
Sweater appears nothing like images. Can't even stretch the material slightly without white stretch marks
January 3, 2026
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry that the sweater you received does not match the images on our website and that the material does not meet your expectations.
If you would like any assistance with after-sales service, including a return or refund, please do not hesitate to contact us at the email below. Our team is here to help and will guide you through the process.
Thank you for your understanding, and we hope to resolve this issue to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
Not what is is the pictures
What a disappointment. In their advertisements this looks like a nice, crisp, corduroy blazer with lots of metalic trim, beadwork, and sequins. A bit over-the-top, but posh. Go look at the pictures in their ads again, the decorations are definitely 3D and attached on top of the corduroy.
In actuality what you get is something that looks like a PJs top. A soft, thin, slightly fuzzy material that drapes firmlessly, with the decoration just printed on. Like a cheap photocopy of the real thing. They do say print in their title, but that isn't what their photos show. This thing is so bad I am embarrassed to even give it to the homeless shelter.
Don't spend your money with these fraudsters.
January 2, 2026
Unprompted review
Reply from Korsina
Dear Paul,
Thank you for sharing your experience. We are truly sorry to hear that the blazer you received did not meet your expectations and was not as described in our advertisements.
We understand your frustration and embarrassment, and we take full responsibility for this misleading representation. Your feedback is invaluable, and we are taking immediate steps to address the issues with our product listings and quality checks.
If you would like to return the item for a refund or discuss further options, please let us know. You can contact our customer service team, and we will guide you through the process.
Best regards,
Customer complaint team
complaint@korsina.com
Warning
Ordered 6 weeks before Christmas it turned up in January despite chasing with no replies. Item is a poorly printed cheap top and nothing like the pictures. They obviously make enough profit to ignore the appalling reviews. Had I looked carefully I would never dealt with them.
January 3, 2026
Unprompted review
Reply from Korsina
Dear Lester,
We are truly sorry to hear about the difficulties you have experienced with your recent order.
We want to clarify that according to the information provided by the local delivery service, your order was successfully delivered to the shipping address on December 23rd. This information can be verified in the email we sent on December 21st, as well as in the shipping confirmation email.
Since we did not received your further reply, we assumed that you received the order on December 23rd, as indicated by the delivery confirmation. We are surprised and concerned to hear that you did not receive the item until January.
We deeply regret that the product you received did not meet your expectations. If you are not satisfied with the product, please contact us, and we will guide you through the return and refund process.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
Scam scam scam!!!!!!!!
Scam scam scam!!!!!!!!
First product looks nothing like the product advertised
Second they offer no information on shipping date. So plan on a month of wondering if it will ever come.
Third the product is so cheap and low quality I instantly wanted to return it. Their refund policy that was previously a secret say we won’t pay for returns. We won’t refund what you paid. You have a choice of accepting 1/3 and sending it back. Or accepting 51% in the form of a coupon to use at their company for more low low quality products. Do not buy from this company
November 30, 2025
Unprompted review
Reply from Korsina
Dear Dean,
We are truly sorry to hear about your disappointing experience with your recent order.
We sincerely apologize for the mismatch between the received product and our advertised description, as well as the uncertainty caused by not providing a clear shipping date. We know waiting for orders can be stressful, and we are committed to improving communication regarding shipping timelines.
Regarding our return and refund policy, we want to clarify that our website has a clearly stated policy accessible to all customers.
The solutions we proposed were intended as alternatives, but we understand if you prefer a different option. If you wish to proceed with a return, please let us know, and we will provide detailed instructions.
We deeply regret any inconvenience caused and appreciate your patience as we resolve this matter.
Thank you for your understanding.
Best regards,
Customer complaint team
complaint@korsina.com
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Better than I expected!
I ordered several "cat ninja" shirts that kept appearing in ads while I browsed the internet. I liked the design and they were not very expensive. After I ordered them, I started to worry about the quality and reliability of the vendor. When I searched their name I saw many bad reviews here and I was concerned.
I asked for shipping information and they responded with a tracking number which I was able to track through 17Track (I had to find it through an AI inquiry asking how to track the number I was given). I would have liked to know an approximate shipping and delivery time when I ordered it as I ordered one of the shirts as a Christmas gift - but I guess I should have asked before I ordered. I received prompt replies to my emails when I sent them after I ordered.
The shirts arrived today and I was pleasantly surprised. The shirts are polyester and fairly thin, which should be good for summer and the graphics match the pictures and the quality and fit is good.
For a novelty shirt, I think it is a good buy.
December 31, 2025
Unprompted review
Reply from Korsina
Hi Robert,
Thank you so much for sharing your experience and feedback! We’re glad to hear that the shirts exceeded your expectations and that you were happy with the quality and fit.
It’s great to know that despite your initial concerns, the final product met your needs. We appreciate your honest review and hope you continue to enjoy your purchase!
The Korsina team
Never Again
Review on the product is not possible so that’s why I am here.
The designs look appealing but the material is terrible. You cannot even roll up the sleeves because of it being pure synthetic. No flexibility and no warmth.
Definitely not worth 50$, use temu in that case.
December 22, 2025
Unprompted review
Reply from Korsina
Dear Elias,
We are truly sorry to hear that the material of the product did not meet your expectations.
We sincerely apologize for the poor quality of the material and the lack of flexibility and warmth. Your feedback is very important to us, and we are committed to improving our product standards to ensure better quality and performance in the future.
We understand that the product was not worth the price you paid, and we regret that your experience has been so unsatisfactory. If you would like to return the item for a refund or discuss further options, please let us know. You can contact our customer service team, and we will guide you through the process.
Thank you for your patience.
Best regards,
Customer complaint team
complaint@korsina.com
Katastrophe, Finger weg
Katastrophe - Finger weg - Größe stimmt nicht - sieht komplett anders aus - billigste Chinaware.
Looks completely different than the original from the website.
The sizes are absolutely wrong and don’t fit at all, e.g. the XXL shirt was very much shorter than the M size shirt - the opposite should be the case.
Quality is horrible: cheapest thinnest china goods.
You customer service needed two weeks to update my phone number. Ridiculous!
Promised, I’ll never ever make any future purchase again! And will take care that no one else from my network will do.
Thank you for nothing but rubbish.
December 31, 2025
Unprompted review
Reply from Korsina
Dear Marion,
We are truly sorry to hear about the issues with your recent order.
We sincerely apologize for the mismatch between the received product and our website images, as well as the inconvenience caused by incorrect sizing and poor quality. We take your feedback very seriously and are committed to improving product standards and ensuring more accurate product descriptions.
Regarding the delayed phone number update, we deeply regret the slow response from our customer service team. We are working to improve our processes for more timely and efficient service moving forward.
We understand this experience has shaken your trust, and we hope to regain your confidence by addressing these issues. If you wish to return items for a refund or discuss further options, please contact our customer service team, and we will guide you through the process.
Best regards,
Customer complaint team
complaint@korsina.com
Scammers
I ordered three sweaters and 1) they took forever to arrive and 2) they are terrible quality and look nothing like how they were pictured on the site. These guys are scammers.
December 25, 2025
Unprompted review
Reply from Korsina
Dear Brendan,
We are truly sorry to hear about the difficulties you have experienced with your recent order.
We sincerely apologize for the long shipping time and for the poor quality of the sweaters you received. We take your concerns very seriously and are committed to improving our processes to ensure a better experience for our customers.
We deeply regret that your experience has been so unsatisfactory. If you would like to return the items for a refund or discuss further options, please contact us, and we will guide you through the process.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
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If I could rate this less than 1 star
If I could rate this less than 1 star, I would. I ordered a holiday sweater at the beginning of December. The website does not indicate that they are out of China. It is 12/29 and I still have not received this item. When I reached out to the company, they refused to refund my money. DO NOT BUY ANYTHING FROM THIS COMPANY!!!
December 3, 2025
Unprompted review
Reply from Korsina
Dear Pam,
We are truly sorry to hear about the difficulties you have experienced with your holiday sweater order and the delay in receiving it.
We want to clarify that if your order is still in transit and has not yet been delivered, we are unable to cancel the order and issue a refund. However, if you would like to return the item for a refund once it arrives, please contact us, and we will guide you through the return process.
We would like to provide you with the latest status of your order and follow up on this matter, but we are currently unable to locate your order accurately. We recommend that you contact us directly at the email below and provide your order number or any other relevant details. This will help us identify your order and provide you with the most up-to-date information.
Your satisfaction is important to us, and we hope to address your concerns promptly.
Best regards,
Customer complaint team
complaint@korsina.com
The pictures are cool but the product…
The pictures are cool but the product is shit. Don’t do it.
December 29, 2025
Unprompted review
Reply from Korsina
Dear Erik,
Thank you for sharing your experience. We are truly sorry that the product you received did not meet your expectations.
We sincerely apologize for any inconvenience caused and for the poor quality of the item you received. We take your feedback very seriously and are committed to improving our product standards.
If you would like to return the item or discuss further options, please let us know. We are here to help and will do our best to resolve this issue to your satisfaction.
Thank you for your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
Shoddy products that dont look like pics
I bought xmas blazer and ball cap and the product arrived in 22 days (missed my parties) and it was nothing like the pictures. Printed designs and cheapest material you could imagine. I gave the products away and got $30 refund on $100 spend. Customer service responded but they take no responsibility for false advertising. I asked Gemini about korsina and it said the reviews were good:(... so be sure not to just trust facebook and google and check trustpilot in future. Facebook makes 10% of their ad revenue from China and allows 20% fraud - just read the Reuters article this am.
December 1, 2025
Unprompted review
Reply from Korsina
Dear Ben,
We are truly sorry to hear about the disappointment you experienced with the items you ordered.
We sincerely apologize for the delay in delivery and for the poor quality of the items you received. We take your concerns very seriously and are committed to improving our product standards and ensuring that our descriptions are more accurate.
Regarding the refund, we want to clarify that this was offered as a non-return alternative resolution. If you prefer to pursue a full refund, please let us know, and we will provide you with a return shipping address and detailed instructions to facilitate the full refund process.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
never again
Tried to change order on Day of original order - No response sent further email the day after still no response - order shipped 8 days later and then received email stating cannot change order as shipped... this could have easily been fulfilled if the company had responded to the customer requests in a timely manner. They then sent me a survey and because i scored them poor the survey kept bouncing back as " not submitted please try later" i then submitted a positive review and guess what it successfully submitted. wonder why a positive review is allowed to be submitted but a negative one isn't, of course this has nothing to do with manipulation of review scores
Update: following the response below i have checked the reviews on Korsina's website and they do not have one review with less that 4 stars. so despite the statement that my review had been submitted, it must still be floating in the cloud at present
Further update: 06/01/26
my parcel arrived and as expected did not resemble what i thought i had purchased or that as described on korsina's website. after an exchange of emails, To my surprise and fair play to the company i have received a full refund. Thank you for doing the right thing Korsina
December 18, 2025
Unprompted review
Reply from Korsina
Dear Anthony,
We are truly sorry for the frustration you experienced with your order and the lack of timely response from our customer service team.
We understand how frustrating it is to have a simple request unaddressed, especially when it could have been easily resolved with timely communication. This falls short of our service standards, and we take full responsibility for this error. As a gesture of goodwill, please feel free to contact us once you receive your order, and our team will provide you with a suitable solution to address this issue.
Regarding your concerns about the customer survey, we want to clarify that our survey system is designed to allow customers to provide honest feedback freely, and it does not restrict or filter negative reviews in any way. We have thoroughly checked our survey data and can confirm that your negative review was successfully submitted and recorded in our system. The submission error you encountered was likely due to a temporary technical glitch with the survey platform, which is unrelated to the content of your feedback.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to make this right for you.
Best regards,
Update reply:
The rating you mentioned in your first review is unrelated to the website's rating. We have already provided a solution in our latest email. Please check your inbox.
Customer complaint team
complaint@korsina.com
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Cero stars - still waiting for package to get refund
Just because I cannot rate none star I gave 1 star.
The logistic process is fraudulent as they cannot be honest with customers mentioning that orders will take more than a month to arrive, because comes from china and they will set the shipping 10 days after a customer ordered something. If you want to ask for the refund they are not going to pay it full because
return shipping costs and potential administrative fees may be incurred and deducted from any eligible refund.
They should discount to the employee in charge of give follow up to orders from NJ or be responsible of their lack of logistic to do a full refund
I tried to open the link customer service provided and the cherry my Norton antivirus did not allow to open it as it is an Unsafe site.
The date of experience started on December 4 when I set my order and today December 28 continues the experience.
December 4, 2025
Unprompted review
Reply from Korsina
Dear Adriana,
We’re truly sorry for the terrible experience you’ve had with your order.
We want to assure you that the tracking link we provided is valid and secure. If you encounter any issues accessing the tracking information or checking your order status, please do not hesitate to contact us directly, and our team will provide you with real-time updates on your shipment.
We apologize for the delivery delay—holiday shipping volumes have put a lot of pressure on logistics, and we’re working closely with our delivery partners to fix this and get your order to you faster.
If you decide you want a refund once your order arrives, just contact us, and we’ll help you with the return and refund process right away.
Thanks for your patience, and we’re committed to sorting this out for you.
Best regards,
Customer complaint team
complaint@korsina.com
Never got my Xmas gift
I ordered a shirt on Dec 5; , as a Xmas gift ,I never got it. I tried to contacted them , all excuses,gave me a tracking # it doesn't work. I wish I had see this review page from the UK before I did. I am in the US,California. I will never use them again ,will not recommend .
How can I warn customers here in the US??
Thanks
December 5, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the difficulties you have experienced with your order and the lack of satisfactory communication from our end.
We want to assure you that the tracking number we provided is valid and should work correctly. If you encountered any issues while using the tracking number, please let us know, and we will assist you in resolving the problem.
To provide you with the most up-to-date information on your order, we need to locate it in our system. Could you please contact us at [complaint@korsina.com] and provide your order number? This will help us identify your order and give you the latest status.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this matter.
Thank you for your understanding.
Best regards,
Customer complaint team
complaint@korsina.com
If giving zero stars were an option
If giving zero stars were an option, I would. The only good thing that came out of this purchase was getting the chance to leave this review.
This is without question the worst clothing purchase I have ever made. What I received looks NOTHING like the product photos. The sweater is laughably low quality thin, stiff, and the design is clearly just a cheap, poorly printed image slapped onto fabric.
I paid $55 for something that feels like it came from a clearance bin or a pop-up scam site. It’s honestly insulting that this company thinks this passes as acceptable quality. There is zero attention to detail, zero craftsmanship, and zero honesty in how this product is advertised.
Do yourself a favor and do not order from this website. It’s a complete waste of money, and I regret this purchase entirely. If I could give zero stars, I would. This brand is terrible.
December 15, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the extremely disappointing experience you have had with your recent purchase.
We sincerely apologize for the poor quality of the item you received and for any frustration this has caused you. Your feedback is very important to us, and we are committed to improving our product standards and ensuring that our customers receive items that match the quality and descriptions provided.
We deeply regret that your experience has been so unsatisfactory. If you would like to return the item for a refund or discuss further options, please do not hesitate to contact our customer service team. We will work with you to resolve this matter promptly and to your satisfaction.
Thank you for your patience and understanding as we work to improve.
Best regards,
Customer complaint team
complaint@korsina.com
Terrible cheap product
Terrible cheap product.
Not similar to photograph.
Extremely overpriced for the quality.
Never buy here!
December 24, 2025
Unprompted review
Reply from Korsina
Dear Sylvester,
We are truly sorry to hear about your disappointment with the product you received. We understand how frustrating it can be when a product does not meet your expectations in terms of quality and appearance.
We sincerely apologize for any inconvenience caused. If you are not satisfied with the product and would like to discuss options for after-sales service, please feel free to contact us at email. Our team is here to assist you and will do everything possible to address your concerns.
Thank you for your understanding, and we hope to have the opportunity to improve your experience with us.
Best regards,
Customer complaint team
support@korsina.com
complaint@korsina.com
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Amazon Rules the World (For a Reason)
Placed an order on December 5th and emailed support same day to request a size change. No one responded to me until the 16th of December...telling me the product is in transit and the size cant be changed...if you actually checked your support email, the issue could have been resolved 10 days earlier. You would think of you realized you don't check your emails enough and an order was wrong...you would at least send a other product. Will never order from this business again. Incredibly bad business model. If I had a business that revolved around customer sales and support, you would have enough people to do the job. Its a few days from January...and still no product. This company literally failed in every aspect of customer support. When they asked me for a review / survey...their data base wont even accept the review unless its 3 stars or above, how do I know? i tried 5 times to submit and was given the message that i was unable to...when i selected 3 stars all the way down, it went through.
December 5, 2025
Unprompted review
Reply from Korsina
Dear Kyle,
We sincerely apologize for the delay in our response to your email regarding the size change on your order.
We have investigated the issue and have taken steps to improve our response times. We deeply regret that the delay caused your order to be shipped with the incorrect size.
Our customer complaint team has already reached out to you via email to discuss this matter further and to provide a satisfactory solution. Please check your inbox and reply to our email so we can assist you with the next steps.
Regarding the survey issue, we have tested our system and found that customers should be able to submit reviews with any rating, not just 3 stars or above. We apologize for the inconvenience you experienced when trying to submit your review.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve these issues.
Best regards,
Customer complaint team
complaint@korsina.com
Everything that they make is garbage
Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want inferior products. It also takes about a month or more for your orders to arrive.
December 27, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about your dissatisfaction with the quality of the items you received.
We sincerely apologize for the inconvenience and frustration this has caused you. We take your feedback very seriously and are committed to continuously improving our product quality and ensuring that our descriptions are more accurate and reflective of the actual items.
We have noted that you have contacted us regarding a return, and we have already responded to your email with the necessary information and steps to proceed with the return process. Please reply to our email to confirm receipt of this information and to let us know if you need any further assistance with the return.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
The material looks nothing like what is…
The material looks nothing like what is advertised.
December 27, 2025
Unprompted review
Reply from Korsina
Dear Gerald,
We are truly sorry to hear that the material of the product you received does not match what was advertised.
We would like to work with you to resolve this issue. Could you please contact us directly at [complaint@korsina.com]?
Our team is here to assist you and will do everything possible to find a satisfactory solution.
Thank you for your understanding, and we look forward to helping you with this matter.
Best regards,
Customer complaint team
complaint@korsina.com
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